Rental property Avalon beach 3. Our experience raised significant concerns about the company's…read morehandling of an urgent safety issue and their communication processes. At approximately 6pm, we returned to the apartment and detected a strong smell of gas. We attempted to contact the emergency number provided, making repeated calls (15+) over a 24-hour period, but were unable to reach anyone. As no contact could be made, we arranged for an independent emergency gas service to attend. They arrived promptly and, as a precaution, shut off the boiler supplying four apartments after identifying a potential safety risk. We made further attempts to contact the company via phone, email, and social media, and provided multiple contact numbers (UK and US) to assist communication. We have retained records of these attempts. We did receive an email response after a delay; however, there was no immediate direct contact despite the nature of the issue. Given that this involved a potential gas leak, we would have expected the emergency contact process to function reliably and for communication to be more prompt. In our view, earlier engagement could have helped resolve the situation more quickly. We paid a total of $1,626.02 for the stay (around $406.50 per night). I felt a refund for one night would have been fair under the circumstances. After several emails, they first offered $210. I raised the issue again and mentioned I would consider a credit card chargeback, after which they added a further $162. While this brought the total refund to $372, it still fell short of what I believe was reasonable. After six emails, I decided not to pursue it further. Although the apartment looked lovely in the photos, in reality it was quite tired and worn, particularly the kitchen. Overall, based on both the condition of the property and the way our safety concerns were handled, I would not recommend this company.

If you're a group of adults looking to get together for a vacation with friends, save yourself the…read moretime and avoid Surf Style. There are numerous reviews from people sharing the exact same experience. For starters, they absolutely bombard you with questions. You practically need a law degree to read through all the fine print and pass their interrogation. Then, even if you answer everything, agree to all of their rules, and make it clear you're a responsible group of adults, if you're a group of non-related adults, they'll apparently just let your request expire without giving you a straight answer. To be clear, I understand that they reserve the right to accept or decline anyone they want. That's their choice. My issue is, WHY NOT JUST BE UPFRONT ABOUT IT? If you don't want to rent to groups of unrelated adults, put that clearly in the listing before people waste their time answering a pile of questions and waiting around for a day waiting for your response. We're adults trying to take a vacation with friends, not college kids looking for a spring break party house. If that still doesn't fit the type of guest you're willing to host, fine, but say so upfront. It would save everyone involved a lot of wasted time.

Great place if you have pets - amazing location that is 100% pet friendly! Our 11-month old pups…read moreloved indoor and outdoor space

We were so happy to stay at Blue Heron Cottages January and February of 2025 (our fourth or fifth…read moretime--we've lost count)! As always, we had a wonderful time traveling with our two pups. Austen and Dani were so accommodating and welcoming, and took care of all of our needs quickly and completely. Denise, the owner, is so quick to respond to any email communication, and so very helpful. Ocean Beach, fondly known as "OB" offers so much, from Sunset Cliffs, shopping, easy walking, and such beauty. We love finding dinner at the Wednesday evening Farmers' Market, walking two blocks to the ocean from our cottage, and shopping downtown on Newport Avenue. It's great, not to mention unusual, to have a safe and secure parking spot off street, but BHC offers just that. And 20-30 minutes away by car: San Diego Zoo, Balboa Park, Coronado Island, Torrey Pines, Shelter Island, Little Italy, Gaslamp District, and more. We have already booked for next year!

I came here to visit a friend and was impressed not only by the beach front view but also by the…read morecomfy convenience of this vacation rental. I noticed that the owner was very concerned that every vacationer had everything they needed from kleenex to shampoo and conditioner. And I absolutely loved the rooftop area where you can lay out privately or have friends hangout. The amenities included a bbq, full kitchen with utensils, and washer and dryer on site. Can't wait for my next stay!

From the owner: Ocean Front location in the middle of Mission beach on the Ocean Front walk boardwalkread more

We have been coming to the beach cottages every summer since I was a baby. This place is hands down…read moreTHE BEST. It may not be the most updated hotel on the boardwalk, but it has everything you need. The staff is always welcoming, the house keeping staff are friendly and trustworthy, the parking lot is gated and secured by a guard throughout the day, the rooms are always clean the grounds are well maintained, and after all the years of being loyal visitors, we have yet to experience anything negative at this property. I love that the grounds are secure and you can allow your children to go into the courtyard area and play the provided games with peace of mind- knowing that they'll be safe. They provide tons of outdoor seating options and grills for tenants, which makes cooking a breeze. In order to enter from the beach/boardwalk, you must have a room key to enter the premises- another awesome perk. This keeps all the riff-raft out of the area. &At night, they also require a room key to enter through the front of the building- which is a newer feature, and much appreciated. You can leave your beach toys & chairs outside your room without worrying about someone coming to steal it. We have locked our bikes up downstairs in the courtyard area & nobody messes with them. This is such a great place to stay & an amazing tradition that our family has. We look forward to our visit every May!

The Beach! What more needs to be said. Nice walking along the beach. Plenty of bars and…read morerestaurants. Weather perfect. Rooms could use a little updating. Bedroom good. Living room needs updating.

Wow, we will definitely be booking again! My family had such a fun stay and can't wait to come…read moreback. The kids loved being able to step out the front door and onto the beach. The house even came with sand toys for building sand castles! The adults appreciated sunset views while sipping a glass of wine and grilling fresh seafood on the sparkling clean grill. The house itself was spotless, which is my top priority when booking a rental. Great attention to cleanliness and the kitchen and bathrooms were well stocked with anything you could desire. Highlight of our trip was eating dinner on the patio and seeing a dolphin pod swimming by!

This was an amazing getaway for our family. The space was spotless, with plenty of room for all of…read moreus. I really appreciated the kitchen - fully equiped with everything you could want if you love to cook! We did a mix of both delivery (super easy, tons of amazing restaurants near the place), and cooking (again, well stocked kitchen along with a clean BBQ right outside). Loved that we could walk to the beach and the bay. My kids loved the bunk room and the balcony. Chairs/umbrellas/toys were in the garage, which was great as we came from out of town. The place is clearly maintained with a high regard to cleanliness and design - it looks recently updated. We will definitely be back soon, as I'd love to stay during the summer! Oh, and the beds were so comfortable!!

I have submitted a formal complaint to Airbnb with receipts on this host. I booked a unit in…read moreFebruary for a full week in June. The total cost was over $2800 after fees. Less than a month before my stay Jeff and a co-host, Sisco cancelled my reservation saying they had to "redo" something in the unit and had to start on it immediately. They then stated the unit would not be available during my dates. Doing further research the unit was available to book weeks before my date. Then after I was cancelled and given my refund the dates I chose became available for a price increase equaling over $3500 plus fees. They most likely took a $50 penalty on their end. I could not change my dates and booked months out for a reason. I had to scramble and find a new stay because these guys wanted to be greedy. They realized they had an error for the price I was given and decided they wanted to cancel me for more money. As a host all they have to do is tell Airbnb that they are "fixing" the unit, then able to cancel someone. If I cancel my trip I lose half or all of my money to a host. This is not ok and should not be allowed and although nothing can really be done potential clients need to know how these folks handle business. I have also stayed at this unit before with a group of friends which is why I was familiar with it. I would NEVER book with this realty group again or this host.

Unfortunately 711 Island Court is next to a restaurant that is open until 12AM! Therefore, you will…read moresmell cooked oil the entire stay and hear the garbage can open and close well past midnight. Also, the cleaning crew left a USED kitchen sponge for us.

Ocean Beach Park Units…read more Beautiful Location, Excellent Management -- But Long-Standing Safety and Maintenance Issues Need Addressing We've been coming to this unit at Ocean Beach for 5-6 years, and there is a lot we love about it. The view is fantastic, parking is secure, and the unit itself is spacious and consistently clean. Communication from the management company was excellent as always -- clear instructions on rules, security codes, and answers to questions before we even had to ask. That said, there are two issues we feel need to be raised, one inside the unit and one outside of it. Interior maintenance: None of the interior locks (bathrooms, bedrooms) function properly. This isn't new -- it's been an ongoing issue every time we've stayed here over the past several years. We understand things break, but a problem that persists for 5-6 years across multiple stays is a fixable maintenance item that shouldn't still be outstanding. Safety and enforcement in the surrounding area: This is the bigger concern, and the reason we're reconsidering how often we book here. Throughout our stay, we regularly encountered individuals in visible mental health crisis behaving in threatening or indecent ways near the building -- several instances of public indecent exposure, and unpredictable verbal outbursts directed at people who got within 40-60 yards. In addition, the public lot next to the building (between our building and the lifeguard station) has become a semi-permanent encampment of RVs and cars, with tents, BBQs, and debris that don't move for days at a time -- despite posted signage prohibiting parking from 2am-4am, which should give authorities the basis to enforce turnover. We regularly saw arguments, yelling, and thrown items from this same group. On our last morning, as we were checking out, five police cars and what appeared to be a sanitation crew arrived and began clearing the area. We had to leave before seeing the outcome, but the timing says it all: enforcement action came right as we were leaving, after being exposed to the underlying problem for our entire stay. This isn't a one-time thing -- it's a persistent condition of this stretch of Ocean Beach. It's had a real cost: we used to coordinate trips here with three other families, booking multiple units at once, and they've stopped coming because of what they were exposed to. We love this unit and we love Ocean Beach. But we're increasingly weighing what we're paying against what we're exposed to, and that comes down to a lack of consistent enforcement by the city and local businesses -- not anything within the unit or management company's control. If these two issues (locks, and the surrounding safety/enforcement situation) were addressed, this would easily be a 5-star stay every time.

We were not able to get into your unit every single day of our trip without 50+ attempts to unlock…read morethe door. The door is broken. The code does not work 99% of the time. I called them to tell you about this issue and you said you'd send someone over to fix it and then call me back with the results. This never happened. This was unacceptable frankly. This issue messed with our plans and experience every day. On new years day we had to go back at around 10pm to prepare for our early morning flight, but we could not get in. I tried calling you and Airbnb, but I didn't hear back from you and Airbnb didn't reach back out until 6am. While we were drenched in the rain, my girlfriend and I continued dozens of attempts to unlock the door. It took almost an hour. We finally got in by some random miracle. I'm requesting money because not being able to enter a unit is a critical issue that ruined my entire trip.

Lovely remodeled condo with great views and amenitiesread more

Rented this amazing condo for a girls weekend in September! Fabulous location - we were in walking…read moredistance to everything! Gorgeous views of the bayside! Amazing out door space for relaxing! Spacious floor plan and larger bathrooms! Entire condo is beautifully decorated and modern decor, including a wine fridge! The out door bbq was also a wonderful addition!

I used this company to lease a house for nine months in Pacific beach because it was listed on…read moreZillow. When I got there The house was filthy, the electricity went off, and several lights in the house we're all burnt out, and The toilet was broken. When I called Ryan Scott and his associates, no one came to help. He sent texts and did nothing. Ryan Scott was terribly rude, never apologetic.and did not express any concern for my situation. It was very hot and the electricity was out and no air conditioning. And I was very concerned for my dogs. He never once called by phone to help. This whole company is a scam.

Awful! Asked for more money, did not want to change reservation or cancel. Luckily I got all my…read moremoney back from this guy and rented another place which was perfect. Beware, there are better places to rent in San Diego, stay away from these types of places where they buy up properties and rent out here, airbnb and other 3rd party entities. They are over priced places for tourist who think PB is where San Diego is. Not trustworthy!!! Watch out. I warned you!