Rental property Avalon beach 3. Our experience raised significant concerns about the company's…read morehandling of an urgent safety issue and their communication processes. At approximately 6pm, we returned to the apartment and detected a strong smell of gas. We attempted to contact the emergency number provided, making repeated calls (15+) over a 24-hour period, but were unable to reach anyone. As no contact could be made, we arranged for an independent emergency gas service to attend. They arrived promptly and, as a precaution, shut off the boiler supplying four apartments after identifying a potential safety risk. We made further attempts to contact the company via phone, email, and social media, and provided multiple contact numbers (UK and US) to assist communication. We have retained records of these attempts. We did receive an email response after a delay; however, there was no immediate direct contact despite the nature of the issue. Given that this involved a potential gas leak, we would have expected the emergency contact process to function reliably and for communication to be more prompt. In our view, earlier engagement could have helped resolve the situation more quickly. We paid a total of $1,626.02 for the stay (around $406.50 per night). I felt a refund for one night would have been fair under the circumstances. After several emails, they first offered $210. I raised the issue again and mentioned I would consider a credit card chargeback, after which they added a further $162. While this brought the total refund to $372, it still fell short of what I believe was reasonable. After six emails, I decided not to pursue it further. Although the apartment looked lovely in the photos, in reality it was quite tired and worn, particularly the kitchen. Overall, based on both the condition of the property and the way our safety concerns were handled, I would not recommend this company.

SurfStyle Vacation Homes has been great to work with. They have managed our Pacific Beach Home for…read more5 years. Every time we show up our home looks clean and like new. They are responsive and have the best staff. Dana has been with the company since we first listed and helps us with our maintenance needs. We also love Farrah and Cassie too. Cheri is the new manager and she seems to know the SD market pricing well. Surfstyle makes sure your property is always inspected before and after each rental. This is one of the most important things as a vacation rental. They use a top notch cleaning company as well. We have a home in Winter Park, CO and we had issues with the local property management company. We asked Surfstyle to handle the property remotely and it has worked great. I hired our own cleaning company and inspector. If I had another vacation rental property I would use them again. I was surprised to see the negative reviews. Yes, they do vet guests to avoid the parties. Our home is in a quiet neighborhood and not a party atmosphere. I am happy they vet our guests. You guys are great Surfstyle!

Great place if you have pets - amazing location that is 100% pet friendly! Our 11-month old pups…read moreloved indoor and outdoor space

We were so happy to stay at Blue Heron Cottages January and February of 2025 (our fourth or fifth…read moretime--we've lost count)! As always, we had a wonderful time traveling with our two pups. Austen and Dani were so accommodating and welcoming, and took care of all of our needs quickly and completely. Denise, the owner, is so quick to respond to any email communication, and so very helpful. Ocean Beach, fondly known as "OB" offers so much, from Sunset Cliffs, shopping, easy walking, and such beauty. We love finding dinner at the Wednesday evening Farmers' Market, walking two blocks to the ocean from our cottage, and shopping downtown on Newport Avenue. It's great, not to mention unusual, to have a safe and secure parking spot off street, but BHC offers just that. And 20-30 minutes away by car: San Diego Zoo, Balboa Park, Coronado Island, Torrey Pines, Shelter Island, Little Italy, Gaslamp District, and more. We have already booked for next year!

I came here to visit a friend and was impressed not only by the beach front view but also by the…read morecomfy convenience of this vacation rental. I noticed that the owner was very concerned that every vacationer had everything they needed from kleenex to shampoo and conditioner. And I absolutely loved the rooftop area where you can lay out privately or have friends hangout. The amenities included a bbq, full kitchen with utensils, and washer and dryer on site. Can't wait for my next stay!

From the owner: Ocean Front location in the middle of Mission beach on the Ocean Front walk boardwalkread more

We have been coming to the beach cottages every summer since I was a baby. This place is hands down…read moreTHE BEST. It may not be the most updated hotel on the boardwalk, but it has everything you need. The staff is always welcoming, the house keeping staff are friendly and trustworthy, the parking lot is gated and secured by a guard throughout the day, the rooms are always clean the grounds are well maintained, and after all the years of being loyal visitors, we have yet to experience anything negative at this property. I love that the grounds are secure and you can allow your children to go into the courtyard area and play the provided games with peace of mind- knowing that they'll be safe. They provide tons of outdoor seating options and grills for tenants, which makes cooking a breeze. In order to enter from the beach/boardwalk, you must have a room key to enter the premises- another awesome perk. This keeps all the riff-raft out of the area. &At night, they also require a room key to enter through the front of the building- which is a newer feature, and much appreciated. You can leave your beach toys & chairs outside your room without worrying about someone coming to steal it. We have locked our bikes up downstairs in the courtyard area & nobody messes with them. This is such a great place to stay & an amazing tradition that our family has. We look forward to our visit every May!

We traveled from Arizona and spent a week at the Beach Cottages in early June. We actually returned…read moreafter a wonderful stay the previous month and we were not disappointed. The location is outstanding and the entire staff is welcoming, professional and very hopeful. While it takes some planning for the opportunity to stay at the Beach Cottages it's well worth it. This time we had a second floor room in the main building after a third floor room last month. The property opens on the boardwalk and the beach. You can't beat this location. There's a Ralph's right across the street so you can stock up the kitchen and save on food. The staff here is extraordinarily helpful. My wife and I are in our seventies and they are so accommodating and go the extra mile to help with all reservation needs. We're going back in October!

Wow, we will definitely be booking again! My family had such a fun stay and can't wait to come…read moreback. The kids loved being able to step out the front door and onto the beach. The house even came with sand toys for building sand castles! The adults appreciated sunset views while sipping a glass of wine and grilling fresh seafood on the sparkling clean grill. The house itself was spotless, which is my top priority when booking a rental. Great attention to cleanliness and the kitchen and bathrooms were well stocked with anything you could desire. Highlight of our trip was eating dinner on the patio and seeing a dolphin pod swimming by!

This was an amazing getaway for our family. The space was spotless, with plenty of room for all of…read moreus. I really appreciated the kitchen - fully equiped with everything you could want if you love to cook! We did a mix of both delivery (super easy, tons of amazing restaurants near the place), and cooking (again, well stocked kitchen along with a clean BBQ right outside). Loved that we could walk to the beach and the bay. My kids loved the bunk room and the balcony. Chairs/umbrellas/toys were in the garage, which was great as we came from out of town. The place is clearly maintained with a high regard to cleanliness and design - it looks recently updated. We will definitely be back soon, as I'd love to stay during the summer! Oh, and the beds were so comfortable!!

This place is a joke. We stayed here (unfortunately) kinda last minute for my daughter's 17th…read morebirthday, and invited several of her close friends. I was embarrassed to have them here. This place has been poorly, and I mean poorly redone by someone with zero skills. We texted the owner, agent, whatever he was, and told him that the smoke and carbon monoxide detector was missing. He never responded. Last night we had a bunch if younger kids partying next door. They weren't even that loud really, but you could hear damn near every word through the walls, and the stairs are only separated by a wall. Obviously not carpeted on their side.... The entry doors are hollow steel and you hear everything from all the units. The door to the common hallway is dragging on the tile they installed and screaches very loudly everytime its opened. The stairway smells like piss. The title installed in the commons have ruined the continuity of the steps, and landings causing trip hazards. Today the new occupants showed up for the unit vacated by partyers, and had to wait over an hour to get in because of the cleaners. The place smelled like armpit, curry, and pinesol. Not even really cleaned either. They wanted to use the bbq, and firepit, but the fire pit was non existent, and the bbq was a rusted filthy mess. The common area in the courtyard was non usable due to building materials and filth. The 2 owners/agents and a maintenance guy were there trying to clean it but too little too late. One of them asked us how we were enjoying the view, and I replied its nasty. He heard its nice... my wife asked him about the smoke detector and he went and bought one. He did come up later to install it. I fished for some insight as to who remodeled, and he said "they" did the work. There is a reason that there are a bunch of stock photos of the surrounding areas, jet skis, and the beach. Its because this place is a dump. They have tried to put mustard, and mayo on this turd, but the fact of the matter, is that it still tastes like crap. I do remodeling for a living, and everything they have touched is pure trash. The kitchen cabinets are painted trash under newer quartz tops. The shower downstairs is so poorly tiled, that water damage is eminent. The title floor in the kitchen has raised corners and trip hazards. The paint job is terrible, and is already filthy. Vanity top downstairs is separated and loose in several areas. The balcony handrail is attached to a 1x12 and is very loose. One good push, and someone will get hurt. The carpet adhesive left behind, and metal trim on the patio Is peeling off, and I tripped on a piece that my toe caught.The the carpet on the stairs is filthy. The new outside wood siding accent is buckled and has sharp edges that can catch your skin. The couch is damaged, uncomfortable, and stained. The barstools are not suitable to sit in for more than 10 minutes. I literally could go on for an hour. This was over 300 dollars a night on a Tuesday and Wednesday. Supposedly it gets up to 900 a night during peak. STAY ELSEWHERE!!! I tried to take some pictures of what it really looks like but my wife was getting mad. I hope this long winded review makes you think twice before staying here. Hopeful that the owners see this and fix some of these issues. But the sad fact is that people will stay here, and they'll get their money. What a dump.

Unfortunately 711 Island Court is next to a restaurant that is open until 12AM! Therefore, you will…read moresmell cooked oil the entire stay and hear the garbage can open and close well past midnight. Also, the cleaning crew left a USED kitchen sponge for us.

We were not able to get into your unit every single day of our trip without 50+ attempts to unlock…read morethe door. The door is broken. The code does not work 99% of the time. I called them to tell you about this issue and you said you'd send someone over to fix it and then call me back with the results. This never happened. This was unacceptable frankly. This issue messed with our plans and experience every day. On new years day we had to go back at around 10pm to prepare for our early morning flight, but we could not get in. I tried calling you and Airbnb, but I didn't hear back from you and Airbnb didn't reach back out until 6am. While we were drenched in the rain, my girlfriend and I continued dozens of attempts to unlock the door. It took almost an hour. We finally got in by some random miracle. I'm requesting money because not being able to enter a unit is a critical issue that ruined my entire trip.

Our family rented a home off of Airbnb that Mission Sands manages. We were very excited about…read morespending time in Mission Beach. Sadly, the house was not what was advertised or expected. Several several emails to Mission Sands with not 1 response. We have now put in a complaint with Airbnb since the condition of this house was completely unacceptable. Be aware of renting "The Big House" in Mission Beach. Great location, but that is about all that was good about it. I have pictures and emails to prove our claims. The sad thing is this company, that has sooo many good reviews failed us without even an acknowledgement of our complaints.

Lovely remodeled condo with great views and amenitiesread more

Rented this amazing condo for a girls weekend in September! Fabulous location - we were in walking…read moredistance to everything! Gorgeous views of the bayside! Amazing out door space for relaxing! Spacious floor plan and larger bathrooms! Entire condo is beautifully decorated and modern decor, including a wine fridge! The out door bbq was also a wonderful addition!