I had such a great experience from start to finish. The spa was clean, calm, and welcoming. The…read moretherapist did a great job and worked with me and what I needed. Highly suggest!

Really great place with wonderful people! Will go back soon for sure. Thank you for the amazing…read moretime.

Great spot to relax and unwind, the best therapists ever! Shout out to CiCi and Sweet, they're both…read moreawesome! The facilities are always clean and the beds are warmed. I've always had a great experience here. * Make sure to get an appointment online or over the phone. They do take walk ins, but are usually booked unless you have a reservation.

They are very kind here. It was easy to book over the phone…read more I went in for the 60 minute massage. I noted on a card that I would like more emphasis on the lower back and shoulders. I've been to different massage places but this was the most unusual experience. Most of the time the massage was dry rubbing or constant rubbing me. It was also pulsating massage instead of a nice subtle pressure. I've done deep tissue and swedish at multiple places so I thought this was odd. Additionally, when they massaged my neck, I felt like they were pressing down on my carotid artery. Overall, I felt like the person doing my massage wasn't trained well or it was overall very odd. I disliked the constant repetitive rubbing over my shoulders. There was no compression and it just felt like they were just rubbing to make me feel like this was deep. There was no variation in technique at all. I was really disappointed by my experience.

Fantastic experience. This place is efficient, easy to book, and had an excellent massage with Eva…read more I'm a small woman and a lot of places won't give a massage as hard as I like - Eva did a fantastic job and was willing to give the deep kind of massage that I asked for and love. Will be back!

A bizarre experience…read more I was 4 mins late to my massage and the front desk person let me know they'd have to deduct it from my 60-min massage booked time. I said that's fine. I then sat for another 5 mins in the lobby waiting for the masseuse to come out. The front desk person rushed in trying to find my masseuse, who then came out and looked at me confused. Then.... HE REACHED INTO MY PURSE?? and tried to grab an envelope I had just gotten from a bank. I was alarmed and shocked and said "this is mine." The front desk girl saw all of this happening just in time as she came out and said "Dennis!" I was, at this point, confused and uncomfortable but didn't want to forego the deposit I had paid for my massage already. So, I went along with it and followed Dennis (masseuse) in. All in all, I got a 45-min massage and had a man I had never met try to reach into my purse. The massage was OK. I came out and asked the front desk girl why my masseuse had reached into my personal purse and she remarked "yea that was crazy, I can't believe I saw that too. I'll talk to him and management." I still never received any communications as to why this establishments masseuse reached into my purse at the lobby. I felt very uncomfortable and only after I flagged this, the front desk girl gave me 10% ($7) off of my massage. For $7, I'd rather not have a man dig into my bag??

Absolutely amazing experience! The staff is super friendly and really knows their stuff. I felt so…read morerelaxed and rejuvenated after my session. Highly recommend for anyone looking to unwind and relieve stress!

Hot trash, told her wanted hard pressure. None at all. Total waste of money. You couldn't pay me…read moreto come back.

5 stars for the foot massage--it was great. 0 negative stars…read morecustomer service. I was in my underwear getting my massage when this silly woman who said her name was ""(whose favorite phrase is "i don't speak English followed by cascades of giggling) entered my room with some guy in his his 30s, so he could have a massage, too. She said to me, "You don't mind" I said, "Yes I do mind" that I wanted my privacy, especially since I didn't know the guy, & these double rooms are for couples & friends, not 2 strangers. She ruined my massage by putting me in this awkward position. She kept giggling saying she forgot (that I was wearing only my underwear.) I said it shouldn't matter. I wanted privacy. I will never go back. Since "LEE"can't speak English, here it is in simple Chinese 部按摩五星好评----太棒了。客户服务零星差评。 我当时只穿了内衣在接受按摩，这时一个傻乎乎的女人（她最常说的句子是"我不会说英语"，说完还连连 giggling）带着一个三十多岁的男人走进我的房间，说也要做按摩。她对我说： "你不介意吧？"我说："我介意。"我想要隐私，尤其是因为我不认识那个男人，而且这些双人房是给情侣和朋友用的，不是给两个陌生人的。她让我处于一个尴尬的境地，破坏了我的按摩。她一直咯咯笑着说她忘了（我只穿了内衣）。我说这不应该重要。我想要隐私。我再也不会回去了。

I was horribly bruised. I've had deep tissue before and I have never bruised. I have never bruised…read morefrom a massage before today. I'm assuming the rubbing over cloth without oil may have had something to do with it. Super weird. There was really no technique other than rubbing as hard as humanly possibly. They were nice. It is clean.

It is been second year since I go to weekly or bi-weekly massages to this place. I have had few…read moremassage therapists here and my favorite is Lily. She is really good and I feel that she is professional and knows what she is doing. One massage therapist was busy on their phone while doing massage... I know how it sounds but she was busy with one hand and didn't even care about massage. But I have decided to put today 5 stars because of Lily. Maybe I will keep updating my experience with every time.

Very tired of places that demand egregious tip amounts…read more We received massages that were below expectations (masseuses were talking amongst themselves the whole time, they would leave for 5+ min at a time, etc.). At the front desk, we still tipped almost 15%. The front desk lady proceeded to question us, make faces, wave our cash around, and overall make us feel very uncomfortable. We are repeat customers and have purchased massage packages. In the past, we've tipped 40% for great massages, but we aren't going to get bullied into excessive tips for subpar service. We won't come back again if this continues.

Another great massage experience! We booked last minute and were only able to get a 60 minute…read moresession, but it was still totally worth it. The service was relaxing, professional, and exactly what we needed. Next time, we'll definitely plan ahead and call to book a 90 minute session so we can fully enjoy it. My friend and I both had an amazing time and left feeling refreshed. Looking forward to coming back! :)

My friend & I booked Tanya & Paula. I personally had Paula (I think) but I didn't confirm my…read moremassuses' name or had heard her say it. Overall she was great but she forgot to do little things like massaging my other toes when she massaged the other. She really kept going on my key points that I've circled & asked if the pressure was ok. Wish the massage lasted longer but it was good while it lasted. Whoever checked us out didn't seem super friendly. Hence, the 4 stars. She swiveled the tablet when it showed tip but didn't offer the choices to pay tip in cash. She assumed we had already known to put it in the envelope. After we checked out and left, she immediately clocked out for work. Their automatic tipping is set to 20%, 25% and 30% by the way.

Was long overdue for a massage so I decided to try out Project Zen for the first time. The location…read moreis right off of Burlingame Avenue, there is street, metered parking all around, or a parking lot right across the street. Keep in mind if you schedule your appointment on Sundays, parking is free! I received a gift certificate for a 1 hour Deep Tissue Massage. When it comes to gift certificates, you cannot book your service through their website, so I decided to go in person to make my appointment. The lady who helped me was super friendly and made me feel welcomed. It was highly recommended from the person who gifted me the gift certificate to either book with Wendy, due to her pressure of really getting in those tight areas, or May, who was also really great. It just so happened May was available for the time that worked for me. The spa is clean, May came to greet me right on time, she asked me if I had any area's I wanted her to focus on, and checked in on me multiple times throughout the massage to confirm her pressure was ok. I never felt so relaxed and so comfortable. I would definitely recommend booking with May for your next massage in Burlingame!

Tried this place from ClassPass. Location is pretty nice and close to parking. Message itself was…read moreuneventful and not so memorable. I checked out the price after and don't find it worth the price... I likely won't come back again.

Amazing! Had the deep tissue massage. I booked within the same day and was able to be seen. Would…read morebook again!

This used to be my go-to Thai massage spot in Burlingame...until I was charged a last-minute…read morecancellation fee. I had called to cancel because I was sick, and even after explaining that, they still charged me. I understand they have therapists to pay and overhead to cover, but I was hoping for a one-time exception given the situation. It makes you wonder--would they have preferred I show up and risk getting others sick? They said it's their policy, but it was never mentioned when I booked over the phone. They later pointed to an email with their policies, saying I should have known, which didn't sit well with me. As for the massages, they can be hit or miss--I've only had one truly great masseuse there. To be fair, the staff is polite, nice, and respectful. But this experience left a sour taste, and it made me feel like they didn't really value a returning customer.

After unsuccessfully trying several massage places in san mateo/burlingame only to be disappointed…read moreI am so glad to find this tiny studio. I went in for a 1 hr deep tissue massage and have felt my best in several months. The massage was very strong - the way i like it. It included massage, stretching, pampering and i felt so relaxed! can't wait to come back.

I have a tendency to hold stress deep within my body. Kai is one of the few massage therapists who…read morecan actually unfurl all my knots, from the base of my skull down to my toes. She is, as other reviewers have noted, deceptively strong (she's tiny) and has an excellent knowledge of the musculoskeletal system. I've been to many massage therapists in the past who either provide a very relaxing massage (but don't work the muscles deep enough) OR knead the knots in any direction with all their strength (which just makes any existing back pain worse). Kai is a gifted healer and is the only massage therapist in the Bay Area I can rely on to bring my body back to a stable and centered state.