Our experience with Classic pools and Spas was out of the gate poor, frustrating and heartbreaking…read more From day one there were equipment failures, cost overruns and unreliable staff. The project took nearly 2.5 years, the company owner stopped coming to the site and the boys used YouTube to install the automatic cover (personally witnessed) which ended up being installed upsidedown. The grout and glass tile started coming out and their answer was to drop off a couple sheets of the glass tiles with a bag of grout. Many components had to be reinstalled due to improper installation. There was no instructions on how the system operated. Mr. Graviss stopped coming to the site, returning calls & emails which is how I figured out the install was completed. There was never a final inspection. The pool deck started spalling, cracking and chipping away months after install and the pool cover box lid no longer fits flush. Thousands have been spent to correct things not addressed and the end result is the pool is not plumb. The autocover will need constant adjustments (billed at $305/hr.). For your own sanity and financial well being do not hire this company for anything pool, spa or gunite related. Your welcome.

After publishing a glowing recommendation mid-project, I had to edit and add…read more I must alter my review. My pool was never finished, nor were the products I paid for delivered in full. I have had to retain a lawyer to address these issues. It's heartbreaking when you spend your life savings, and your contractor does not deliver what was contracted.

Bad customer service we bought a hot tub. The maintenance is bad. They took eight months to send us…read morea bill and then kept calling us to ask for the money.

ABOVE & BEYOND! My hot tub quit working and I visited a hot…read moretub store in Chattanooga who said they outsource repair work and the tech is backed up a month. I visited Great Backyard Knoxville and Jonathan in the service dept took the time to break down a pump to show me where my potential problem was. I returned home, FaceTimed with him for an EXTENDED period of time twice while trying to trouble shoot. He didn't give up on me or my hot tub. Customer service is not dead!! he was so knowledgeable and patient. He turned a frustrating situation on the edge of my DIY comfort zone into a rewarding experience. I was amazed at his ability to diagnose problems without physically laying hands on the pieces and parts. Jonathan is a top notch individual that Great Backyards is very fortunate to have as an employwe.

I want to thank Joe and Kevin, for being so patient and knowledgeable! We had been going to another…read morepool place in town fir years and we were spending lots of money and constantly having issues, resulting in loss of swim time. When we went to open our pool this year, it was a hot mess and took weeks - actually almost 2 months - and all sorts of unique chemicals to fix what was wrong. We started at the other pool place before discovering Leslie's Pool Supplies and Joe and Kevin, so by the time we got to them we were very frustrated and discouraged and had spent way too much, and still had a sick pool. Well, with their knowledge and support, and lots of time and return trips, our pool began to get better - each time. They told us what to do step, by step, and their products were reasonably priced and worked! I also love how they don't try to over sell and honestly, I really love how they educate us how to use less to achieve the best results. We are now enjoying our pool and the water feels great. I highly recommend Joe and Kevin to help you fix and maintain your pool quality, plus I thoroughly enjoy getting to talk to Joe - he's personable and very patient, with all my questions. Plus, they have a free App that helps you save money - each time with auto load coupons and discounts - awesome to actually save money on pool supplies! Make Leslie's in Knoxville - near Trader Joe's, your go to pool place, too - you'll be thankful you did!!!

My usual pool place is closed on Sunday so I came here. I'm a relatively new pool owner, (1 year)…read more There was a surprisingly steady stream of customers coming in this early morning, each with a long list of very specific questions. Andrew did an analysis of my pool water and went through and explained all the results with me step by step. I was very impressed with his knowledge, patience and professionalism.

Be careful when dealing with this company! Never pay in full till your tub is installed. And never…read morebelieve anything they tell you!

I wanted a hot tub repaired ...They wanted me to send an approval with my card # before they even…read morecame and looked at the problem . This is a scam company .

Very nice, knowledgeable people and they're always happy to help which is very refreshing. I will…read moredefinitely be using them for my pool service.

From the owner: Stay Cool Pools and Patios is a locally owned and operated full-service pool company proudly…read moreserving our East Tennessee community. We offer free water testing with a customized report and chemical recommendations. We stock a full line of swimming pool and spa chemicals. Our services include maintenance, cleaning, repairs, winter closings & spring openings. We also install replacement vinyl liners and safety covers. We design and install vinyl liner, fiberglass and gunite inground pools, as well as above-ground pools and spas. We design & pour concrete patios, including stamped, colored and acid stained concrete. We carry a full line of cleaning equipment, including poles, brushes, nets, skimmers and hoses. We also stock parts for inground and above-ground pools.

They finally made it right There service is slow but…read moreproblems resolved It took almost 5 weeks for them to come out I would suggest they hire another tech Just because there busy that's not my problem If u sell them you have to stand behind the warranty

Purchased a Foosball and Shuffleboard Table. Very satisfied, delivered as promised, would…read moredefinitely use again!

I called desperate for help on how to keep my pool and pool equipment from freezing. They were so…read moreincredibly helpful and gave me some great advice that out my mind at ease. I will definitely be visiting them come spring to get my pool equipment updated!! Thank you again for helping this new Tennessean get some peace of mind.

From the owner: Waterworks Pool & Spa has been servicing East Tennessee's swimming pools since 1987. Whether you…read moreneed installation, repairs, chemicals, liners or other services, we're here to meet your swimming pool and spa needs.