Recently purchased a Washer at the Store. Jim Arata (Store Manager) provided OUTSTANDING service…read more Some words that come to mind are: Professional, Customer Oriented, Knowledgeable, and very Helpful . The Delivery folks who installed the Washer were equally OUTSTANDING. They meticulously removed the old Washer and proceeded to install the new washer. Before leaving, they insured and left the Laundry room was cleanliness. Definitely, Jim Arata and others are Ambassadors for Bray and Scarff.

I purchased a very expensive GE washer and dryer. The washing machine stopped working a little…read moreafter one year. They sent a service rep who ordered parts. Parts came in after not having a washer for two weeks. He puts the parts in and still doesn't work. So now we will be waiting again for parts and hope they can fix this. Here's the problem with Bray and Scarf. Good luck with anyone picking up the phone at the service department. If they do answer they are less than helpful. I called the store several times in Sterling and asked for the manager to call me. Still has not called. They take no ownership in their products they sell. I think Bray and Scarf used to have a good reputation years ago. But that's clearly over. I will never buy anything from this company again. Sadly you get better service at the big box chains. Update: The repair technician came to my house, and the parts he brought did not fix the machine. GE advises ordering additional parts. I called Centricity, the warranty company (All warranty claims go here). They told me that Bray and Scarf have not yet sent them the request for repairs. This is 4 days later. Additionally, the technician informed us that Bray and Sacrf do not determine when they reach a decision on whether the machine is unrepairable. However, Centricity told me that it is the technician from Bray and Scarf who makes that determination. So clearly, no one wants to accept any responsibility So, I called the service department, and again, I could not get through to anyone. Waited on hold several times, then was disconnected. So I called the corporate number, and the receptionist told me that they are "checking the lines." I assume she meant there is a technical issue. However, this has been my experience over the past several weeks: no one in the service department answers the phone. Also, the manager from the Sterling VA store has not returned my call.

Very helpful and great choices!! They had my records from several years before as wellread more

Just started phase 2 of a kitchen remodel where we're looking for tile for a backsplash. Heard…read moreabout this store from a co-worker so wanted to look a the selection. Huge store with lots of color segmented tile options with prices clearly marked. Just started shopping so not sure how the prices are but we were able to find some options that would work. Not a very customer service oriented vibe. One person at a computer terminal alone didn't even acknowledge us nor did others who were helping others. I did notice a few other customers like us, went in looked, no one asked if we needed help and left like us. Gap has greeters to make sure that they "touch" each customer that comes in. Would not go back.

Renovating two bathrooms and a basement. Great design. And very professional work! Typically same…read morecrew every day.

We had an excellent experience with Modern Kitchen and Home Solutions. The one thing that sets the…read morecompany apart is their willingness to tell you how much the project will be without having to put down a deposit or a retainer fee. All the other contractors I got estimates from wouldn't do that. It greatly reduced the project cost risk and we could visualize our bathroom before we started the build. Luba is a great designer and did a wonderful job working with us to develop our dream project, a renovation of our top floor bathrooms. The construction team, led by Hector and Hugo, did a wonderful job keeping us informed throughout, with daily updates and not working without getting concurrence if there was a question on what to do. The team was very clean and did their best to mitigate dust. They required a storage area in the garage and it was kept very tidy throughout the work. Supply chain issues due to COVID-19 were a problem but Luba and the company kept us informed throughout. It took a bit longer than we expected but the end result was outstanding. We had a very minor issue with the grout at the end but it was quickly resolved. If I were to offer any constructive feedback it would be to assist with the funding deadlines. We never received an email on when to send payment. I would just sort of make up the date in my head based on the contract and show up with a check. I'd recommend using a cashier's check so you have a receipt for yourself as I didn't get one from the company despite asking multiple times for one. Overall I would hire them again, would recommend them to others, and trust them with any renovation work we have in the future.

Wonderful experience! I worked with Sasan for my project, which had a tight deadline--I really…read moreneeded 2 rooms in my home finished before the holidays and he was able to deliver! His team also installed a door and trim for a closet space that I needed finished. In short, my flooring and carpentry experience with Floorware Interior Works was great! Sasan has a great eye for design and can advise on aesthetics, which I appreciate. His showroom has a wonderful selection of flooring material and I was able to find one that suited my house perfectly. Communication - Excellent and prompt. Sasan communicates clearly via phone or text and will let you know what to expect and when. If I had a question, he was quick in getting back to me. He gave me a call at the end of each project day to check how I felt and if I had any feedback. I very much appreciated how much he cared that my project was done right and to my satisfaction. Quality of work: Again, wonderful. Both the flooring team and the carpentry team were quick and efficient. They always arrived on time and were very polite! They left the space clean after installation. I will definitely work with him again if I need other renovations in my house. Already dreaming of new countertops!

Ramin and his team promptly and transparently communicated with me. Their estimate was…read morestraightforward and fully explained. Scheduling was seamless and the team arrived as expected and on time. The team took exactly the amount of time that was estimated to take and the results were amazing. Top quality and without a hitch. Will hire again for any flooring/carpeting needs.

Our kitchen renovation went wonderfully with Flooring & Cabinet Outlet. At the start of the process…read moreI reached out to several companies for quotes and Shawn was the only one that offered to come see the space in-person and take all the measurements required to build a quote. All the others required us to do that ourselves which is doable but a bit complicated. We received quotes from 1/2 a dozen companies and none of them could provide a design that included all the details we had on our wish list except for Flooring & Cabinet Outlet! On top of finally getting a design we wanted Shawn's quote was so competitively priced we knew he was the right choice. Shawn was so responsive over email, phone and even text. As we corresponded over the project, we always had the information we needed from him and never felt lost or ignored. Shawn kindly offered to review all the appliances we had chosen before purchase to confirm that they would work within the design and measurements .Our fridge was a unique, non-standard size and Shawn even sent us the exact product he recommended, and we love it! Shawn's team installed our cabinetry, countertops and sink pluming. They had completed their work in just 3 consecutive days! The crew was polite and kept the place clean as possible. We are so happy with the results. I would hire Shawn and his team again and again if given the opportunity.

We had a great experience working with Flooring & Cabinet Outlet. We had a small half bath on the…read moremain floor that we wanted retiled and we wanted the builder grade vanity removed and a new vanity installed. The price was competitive and we were very pleased with the end result. The contractors were on time, professional, used plastic to tape off the area and minimize dust and cleaned up at the end of the project. We would highly recommend Shawn and his team.

WellCraft Kitchen and Bath remodeled a dated basement bathroom and replaced carpet with waterproof…read morewood flooring for us, and I highly recommend them. We remodeled three bathrooms the previous year with another company, which had a lower estimate than WellCraft. Wish we had gone with WellCraft for all of the remodeling, as it would have been money well spent. WellCraft did what they said they would do, on time and on budget. Throughout the project, they listened and gave sound advice. Any remodel is disruptive, but WellCraft made the process as painless as possible. They were also flexible, and respectful of our time and privacy. Ali made creative suggestions on design, and brothers Jose and Steve executed with a high degree of skill and craftmanship. I especially note Jose's work ethic--it was amazing what one man could accomplish in a day.

WellCraft kitchen and bath did such a great job with transforming are small half bathroom/powder…read moreroom into a full complete bathroom with a new standing shower. From the beginning, all the way to the end product WellCraft made the whole project seamless for me while also ensuring all the details were to my standards. Sara, who was in charge of the design, walked me through every detail and made the design/consultation fun. She did a very good job at bringing my vision of the bathroom into life while also recommending materials that would best compliment each other. As far as the actual construction, they worked in a very timely manner, and completed the work within the deadline I provided. All of the construction details were thoroughly looked over throughout the entire process. The tile work is beautiful and makes everything look so clean! Overall, I am absolutely in love with our new bathroom, it really makes our house pop and I enjoy using it everyday. Highly recommend this company for your next bathroom renovation!

I had to postpone my project until next February, but I want to take a moment to say that NV…read moreKitchen and Bath provided an exceptional experience from the start. Out of all the estimates I received, none of the other companies offered a clear plan, design, or even explained the stages of the project. It all felt vague until I spoke with NV. Huge thanks to Amir and Taylor for walking me through everything with such clarity and professionalism. They made the entire process easy to understand, and I truly felt confident in their approach. I'll definitely be coming back to them when I'm ready to move forward with my project next year.

I hired NV Kitchen and Bath for a full kitchen remodel plus related areas in February 2026. Work…read moreprogressed through countertop installation, but in mid-May 2026 the project suddenly stopped completely. The Sterling showroom closed, the designer quit, the project manager stopped responding to calls and messages, and no one from the company returned communications. I also learned that work had been suspended company-wide. Sean Onal, who appears to run the Sterling location, replied once saying he would "get back to me very soon," but never provided any completion plan despite multiple follow-ups and formal written notice sent via certified mail. A substantial amount of work remains unfinished well beyond a normal punch list including sanding and staining floors... a major line item which I already paid for. I now have to hire other contractors to finish the job. I am filing a formal complaint with the Virginia DPOR Board for Contractors. Warning to others: Please be cautious. There appear to be multiple recent reports of similar issues with this company.

I want to sincerely thank Alan and his team, Marlon and Emmanuel, for taking such great care of us…read moreduring our home renovations. In July/August, we experienced a ceiling leak that caused significant damage throughout our home, impacting two bathrooms, the playroom, entryway hallway, and laundry room. After water mitigation and demolition were completed, we were left needing extensive repairs and full remodels of the affected areas. This was our first time dealing with a major home issue, and navigating insurance, contractors, and conflicting opinions felt overwhelming and stressful. I spoke with several contractors and received multiple estimates, but Alan stood out immediately. He was the first to respond and the first to give clear, straightforward, and honest answers. Beyond that, Alan is genuinely such a fun and easygoing person to work with, which made a stressful situation feel much more manageable. He has a great eye for design and prioritizes top-notch materials while still being realistic and respectful of budget. He guided us through the design process, helped with material selection, and made thoughtful recommendations every step of the way. Marlon and Emmanuel are incredibly knowledgeable, respectful, and truly kind. They treated our home with care and always took the time to explain what they were doing, which made us feel confident and at ease throughout the process. Fast forward to today, we finally have our home back -- and we couldn't be happier with the results! Not having functional bathrooms and access to certain rooms for months took a toll on our family and our mental health. Click Construction stepped in during a very difficult time and helped restore not just our home, but our peace of mind. My only regret is not finding them sooner. I've attached before-and-after photos so you can see the incredible transformation for yourself. I highly recommend Click Construction to anyone looking for quality work, honesty, and a team that truly cares.

We had Click Construction do a renovation of our master bathroom. They removed the old tile,…read moreinstalled new radiant floor heating and new tile. I really enjoyed working with Alan (the owner). He was prompt and courteous and his workers did a really excellent job. I would definitely recommend him to any of our friends.

Quality Kitchen Remodeling!…read more Floors & Kitchen in Sterling, VA completely remodeled our 1990s-vintage kitchen, including tearing out poorly designed pantries and re-positioning the appliances to provide a better cooking workflow. We had a pleasant, professional, and flawless experience from start to finish. The second-best part was that Ray's crew started on time and finished within the three-week schedule - amazing! This was a massive job - starting with knocking out walls to open up the kitchen and enlarge storage space, removing false fronts at the ceiling to allow ceiling height cabinets, and shifting appliances to provide a more natural workflow for cooking. Then sanding, priming, and painting the walls and trim and refinishing the hardwood floor. A total kitchen makeover. Ray worked with us patiently and provided objective guidance as we selected our cabinets, countertops, and all of the bright-work. He developed design plans where we could see different attributes of the cabinets and changes to the workflow - and made changes in real time. Ray was also quick to point out the advantages and disadvantages of different cabinet manufacturers and countertop components. From the outside, Floors & Kitchens looks small, but Ray has a wide variety of kitchen cabinets and flooring, and can get products from anywhere. I would not go anywhere else for ultra-high quality kitchen remodeling and re-design. I paid a very reasonable price for truly top-notch work - and that's a combination that is hard to find anywhere.

I used this company to redo all the floors in my new townhouse, I wanted to support a small local…read morebusiness. No follow up, I had to reach out for updates. I ordered all my flooring a month in advance and was told no problem for my target installation dates. I stressed that timing was crucial since it was a full renovation and the floors would be the last piece before I moved in. I literally booked the movers based on our agreed upon timeframe. When I called to confirm that everything was on track, oh yeah one of the floors I selected was out of stock, come reselect. I was reassured that the time frame was no problem. I called again the week before to give hard dates, and now there are issues. When I reminded him this was not an option, we agreed to have two of the three levels installed, causal flooring in the basement, carpet on the third floor and stairs, with the hardwood on the main level being pushed a few days. The installation of engineered flooring in the basement is not great, the flooring is not tight, the carpet installation was fine. The main floor hardwood was a nightmare. They got to the end and found a problem that meant they needed to pull some of it up and "level" the subfloor. According to the owner it would be an extra $500 and they would level the subfloor with new plywood, etc. they were supposed to do this work the day before the movers, they no showed. Then they were supposed to do it the morning of the move, they showed up saw workers in the kitchen and left to comeback in the afternoon. That meant they had my floor open while the movers were trying to get furniture in. Their fix was cutting the plywood, literally hacking at the floor joists ( there were chunks of wood in my storeroom underneath) and putting back the old plywood. Of course there was not enough flooring to complete the job so it was almost another month before the job was finished. I also pointed out the excessive use of nails on the step edges, the owner told be they would fill them and I would not notice. He lied.

Cashier lady was very friendly. OMG, I think this place might have everything... you just have to…read moredig through. But I learned that I'm too old to bargain shop this way. I love that it's in my neighborhood. I don't visit the store often because this location is surrounded with bargain stores like Marshalls and its sister stores. There's also Costco, Sam's Club, target, Kohl's, Walmart, etc... but it's worth the visit.

We went here two days ago because our Ac went out and needed a window AC unit first the fact we…read morefound one for $117 was amazing and great value! When checking out Eric told us about signing up for rewards and you get a 15% coupon after 48 hours that you can use on your entire next purchase. That right there sold us on if we were gonna buy a L shape sectional we found and loved. Went back today and two gentleman helped us get it to our truck. The customer service here is beyond amazing and we appreciate everyone's help. We will definitely tell our friends about this place to find such great deals!