When it came to new flooring, I wanted to go local with a shop in my community. Fred was wonderful to work with. He helped me pick out carpeting and vinyl for my new home that was in my budget, pet friendly and beautiful. I also wanted to refinish the flooring - Fred is an expert and could identify the type of wood on sight and was able to make great recommendations for how to go about the job. Fred's team finished all of the carpeting, vinyl and refinishing within 6 days. When they discovered rotting floor boards, his team did an amazing job of removing the damaged wood and replacing the plywood. Overall I had a great experience and would highly recommend Fred and his team. Thank you for the beautiful job and finishing everything on time so I could move in!! read more

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Great company and personal service! We walked in just to take a look at new hardwood flooring and LVT and see what they had to offer and we were pleasantly surprised!!! Fred was super knowledgeable about all of the flooring choices offered, and despite the size of the store, they have a lot. I changed my mind plenty of times and Fred explained all the different types of flooring suitable for our house. We had been to plenty of big box stores and some local boutique flooring stores and this was the most personal service we found by far. My only complaint is not going there first. read more

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Fred Soltani runs this business. If I could, I'd give it a Zero, as one star is too much for him. He is the worst business person I've dealt with in my 75 years on this earth. Oak flooring (960 sq. feet) was installed in my Ashburn, VA home, August 2018 - in the dining room, living room, hallway, and in the bedroom - all on our first floor (bought the home 8/2018, and before moving in, replaced the previous owners carpeting with oak wood flooring). Not Fred's fault, but the wood proved to have powder post beetle infestation 2 and 1/2 years later (I hired a professional Pest Inspector, and he found 33 areas of infestation). Wood guaranteed for life, but the labor was not. Starting June 1st of 2021, while talking to Fred on the phone, I sent via email photos of the bug damage (as I was in AZ on vacation) my house manager found throughout our home. Fred said, "Give me a day or two, and I'll get back to you". Nothing for a week. Called again a week later. Fred said, "Can't talk, will call you right back". No calls back. Returned to VA from AZ July 3. Went in person to see Fred July 6th. No apologies - no calls - no emails - nothing from him for a whole month. Said, "We have a problem. The oak wood flooring is covered under a l Life Time Warranty but the labor isn't". He then stated - "Will let you know via email by next Friday (ten whole days - July 16th) my resolution of the labor cost installation". Guess what - no email! So I visit Fred again in his store ten days later, and because of my sour attitude, he didn't want HIS people doing the installation, and wanted me to get a contractor on my own and pay them, and he would reimburse me - (as if I could trust him at his word?) (You would have a sour attitude also, if you were in my shoes dealing with him). My real estate agent that recommended Fred 3 years ago got involved in this mess, as she felt some responsibility (I've known her for 33 years). She negotiated with Fred for the labor cost payment - he at first agreed to pay @ $4000 for the work, then did an about face and only wanted to pay $2800 - and my real estate lady friend was going to pay the difference of $1200 out of her own pocket. Well, the new replacement wood finally showed up July 30th. Fred went in person to deliver a check for the new wood installation August 3 to another flooring company I choose - the FULL amount. New flooring installed August 10,11- 2021. The beetle infestation was worst than the Pest Inspector found, as many areas of the damage did not show up on the surface - and I have videos to prove it - the beetles turn the oak wood into sawdust. I had contacted another flooring company, and in their proposal for installation, I had them put in the proposal, 'Payment in Full before work starts'. Fred wanted to pay half up front, and half after completion. Well, what matters here, you can not accept anything FRED says as truthful. I can not for the life of me, see how this man stays in business. When I first contacted him about this bug mess, he could/should have said - "I'm sorry this has happened, and as a previous customer, I will take care of this and fix the problem, since the wood has a Lifetime Warranty". Well, 2 months and 11 days later, my wife and I have new flooring - but what an ordeal. read more

I do not recommend this company for these reasons: unprofessional, inexperienced installers and rude service by the owner. I had hardwood floors installed on the main level of my single family home. The installation itself was unprofessional and I was disappointed with the cracks left between the boards. The installers also left deep marks the wood when moving furniture back into place. We insisted that the boards be pulled up and replaced (Fred agreed), however replacing boards in the middle of a floor never looks as good as the initial installation. To make matters worse, a few weeks after the installation, we noticed that the powder room sink was leaking onto the downstairs ceiling when draining. I called Fred to discuss and he literally hung up on me. Prior to installation, Fred had told me that the pedestal sink would be removed to install the floor. After installation, he said the crew did not have to remove the sink after all. I had a plumber come out to repair the leak and he found the drain pipe had been broken. It was very obvious that in their haste to finish the job, the installers chose to lift up the pedestal and jam the boards underneath rather than removing the sink. This shortcut actually broke the PVC drainpipe causing water to drain directly into the wall. It cost me an additional $450 to repair the pipe. read more

I am very pleased with the work done to my kitchen and bathroom. We installed a beautiful farmhouse sink, quartz countertops, new cabinetry and water-resistant floors for the kitchen, and ceramic octagonal patterned tiles for the bathroom. Floor and Design were dependable, always on time; professional; and flexible with scheduling. I love that they use high quality materials. We love our new kitchen and plan to have them replace our carpets in a couple of years! read more

Floor & Design - Kitchen - Flooring Near Me - Ashburn, Virginia

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We are giving these guys two stars on the carpet purchase simply because the installers worked hard and long and the carpet was of decent quality. That being said, Fred Soltani worked equally as hard to change his story, ignore our emails, change his pricing and do or say anything or everything to retain a job. After dealing with many contractors through my job as a commercial real estate broker, I thought I might have seen and heard all the stories and tales until I met Fred. BUYERS BEWARE!!! read more

These guys are the best. I shopped at numerous places and Floor & Design gave me by far the best price for the exact same flooring. They gave me an estimate one day and started working on it the next. All other companies told me that I have to wait 2-3 weeks until they order the materials. My floor looks amazing. Best price Fast instalation Great quality What more can you ask for. read more

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The experience was as good as we ever could have hoped. The guidance was great, the pricing was competitive or better and the response rate was outstanding. There were no surprises and everything ran like clockwork The estimate was same day, the installation was done professionally, on time and the work was impeccable. What was really nice was that the owners were personally appreciative and said so. PS, the installer was prompt, pleasant, tidy and did a great job installing and cleaning up afterwards. If the choice is some major chain or these guys, definitely give these guys the first crack. You won't be disappointed. read more

We completed a complete master bath renovation and it looks gorgeous. WE got great advice on the design, the elements are perfect, and the work was flawless. We could not be happier with the results. Would recommend for any project large or small. read more

Second time I used Floor & Design. Fred is great. No pressure tactics. Very patient. Fred kept my dimensions for a long time since it took me a couple years to finish my house. Fred's installers are very professional, courteous, and do a fantastic job. Highly recommend F&D. read more

we had Fred and Mike do two projects in our house that replacing all house to a new hardwood and paint all the house. They did a great job with both projects with the time frame they provided us prior, they were checking in and stopping by on their contractors 3 times a day and they were responsive on the phone whenever we called them. Also, I want to mention that their contractors are honest and work hard to finish the job in great shape and timely manor. I highly recommend them. read more

We used Floor & Design 5 or 6 years ago and had carpet installed in 2 rooms in our home. While that encounter was not issue free, we were ultimately happy with the install. We recently decided to replace the carpet in one of those rooms and decided to take a piece of the carpet remnant to the store to see if they still had it available. When I walked in, no one else was in the store and no sales associate was in sight. I walked around for 15 minutes or so before calling out to see if anyone was there. The owner called out from the back that he'd be there in a minute. Meanwhile, a female employee/family member came in the store without a mask, took one from a box a couple feet from me and proceeded to eat a Danish pulling the mask up and down. The owner finally came out several minutes later without a mask and put one on in front of me. I asked him if they had records going back 5 or 6 years and he said yes. I gave him my information but noticed he wasn't spelling anything correctly. He went to the back to look for our previous sales record, came out and said he couldn't find it. He asked me if I was sure I had purchased carpet from them or someone else. I assured him that we had used their company. He kind of tossed me a note pad and pen and told me to write down my information. I asked him what information since I had just given it to him. He was very unpleasant and said something like - you know, your name, address and phone number. Even though I had given him this information, I wrote it down. During this time, another lady had come in the store looking at marble flooring. He went over to the other lady and started talking to her for several minutes and finally went to the back to look for my information. He came back out and said he couldn't find it. I showed him the carpet sample I had brought and asked if he had that specific carpet in stock. He looked for all of a minute and then went back to the other lady. I waited and waited and he completely ignored me. I finally got up and asked if he was going to help me. He rudely said he couldn't find it and would look later. I was really shocked and left the store. I needed to get some items from the pet store a few doors down. Once I put my pet supplies in my car, I noticed the other lady was getting into her car and leaving. I decided to go back in the store as I still was hoping to purchase new carpet. He was sitting at his desk and I told him that I was extremely unhappy with his "customer service" and did not appreciate being ignored while he moved on to a new customer. His response to me was, "What is wrong with you? She was an old lady." I am 64 and can guarantee this lady was not much older than me and she certainly was not having trouble moving around. I would have had no problem if he would have said something about looking for my information after he finished with this customer and would call me later today. Instead, he just ignored me. I did not appreciate his rudeness and told him and then was told that I was rude and he would not do business with me. I have never been treated so poorly in a business establishment. I will definitely be getting carpet from another establishment. read more

One of the WORST customer service nightmares you will ever experience. The owner is that of a cheesy car salesman who tells you want you want to hear, takes your money for a down payment and makes constant excuses as to why your floor is not in yet. I've used them 3 different times - each time has been the exact same experience and I will never use them again. Terrible. Save your money and go with someone who will not BS you. read more

Floor & Design installed LVP throughout our first floor and hallway upstairs, with matching stained hardwood on the stairs. We chose Floor & Design, due to a recommendation from our realtor, liking a product they offered at a fair price, and because of Fred Soltani's responsiveness in providing an estimate and working with us. Demolition of existing ceramic tile & hardwood, installation and painting took 4.5 days, 3 of which, were installation. Marcus and Luis completed everything except the painting. They are very hardworking and skilled. Fred visited on 4 of the 5 days and was available by phone, on the other. He was always in contact with his crew. Marcus took the initiative to ask if we would like the flooring to extend into the small sink area of the hallway bathroom and suggested it would look better than the existing carpet. It was a great idea, there was enough material, due to the necessary 10% extra ordered. Fred kindly agreed to the installation in that area, at no additional charge, even though it was not part of the original contract. Fred & his employees were always polite and courteous. The new floors and stairs look wonderful and create a more spacious appearance. The only very minor problem encountered were gaps at the bottom of door casing due to a new, lower floor level. I since learned this is common when installing LVP. Fred discussed solutions with us and provided some replacement casing. We are very pleased with the project and would definitely hire Floor & Design again. Thank you Fred and your team! read more

Awful. Went there for flooring and they conned me into making a plan with them for my kitchen cabinets as well as my bathroom. After two weeks and multiple visits, the owner/ design consultant didn't even have the decency to contact me personally but had a receptionist call to say they chose two bigger contracts over mine. I was left with nothing but disrespect. He was bad at responding to emails & phone calls so maybe I should have known. But he was convincing in person & when we did speak. I have been disappointed by this industry as a whole, and Floor & Design did not having any redeeming elements. read more

We recently had some hardwood put in by Floor and Design, and are really happy with their work. They were able to match our existing wood perfectly, and did a great job installing. We will definitely be using them again! read more

Fred and his team did a fantastic job on our new flooring and kitchen cabinets. He walked us.through every step and ensured we had a great design. The team worked quickly and paid attention to.every detail. They clean up each evening. We are very happy with our selection. read more

Update 2/16: Floor and Design agreed to replace the tile in our kitchen at no additional cost after it was noted by Schluter that there were no expansion joints in the original install. The install is complete and looks great. I am thankful that they ultimately stood behind their work and did the right thing. Updated 10/26/2015 - do NOT do business with these guys. The post-install support is horrible. They agree to appointment times and either don't show or text right around the appt time to reschedule with lame excuses. We are having issues with grout cracking and discoloring in our kitchen and it has been like pulling teeth to get them to do anything measurable to correct the problems. There are too many flooring business out there that you shouldn't have to accept poor service for a better price. Very nice and helpful during the sales process and they did a decent job with the install. However, we've had multiple problems with both the hardwood and tile. Getting them to respond and fix the problems correctly has been incredibly frustrating. They don't call back and repeatedly don't show up for scheduled repairs. I would not recommend these guys. read more

I keep on going back for more flooring... Fred is by far the best and the most reasonable priced I have received... Will continue to go back to him and refer him to anyone looking to replace their flooring read more

The Floor & Design Co. renovated our floor with great attention to detail and did a clean job, very organized and on time. They were easy to reach and suggested an additional change for my fireplace which I am so glad to have gone through with, highly recommend this group, I will be sticking with them in future kitchen remodel. read more

I cannot say enough great things about our experience with Floor & Design. We had laminate flooring installed through 3 floors of our home. Mike and Fred were always there to answer our questions (I had a lot of them, as it was a big purchase) and were very thorough throughout the process. Seriously, I texted Fred with questions almost everyday and he would respond within the hour. They allowed us to take samples home to see what it looked like in our house and worked within our budget. The men who were installing came to our house while we were at work and they did the entire house in 6 days (9 am - 4:00 p.m.). Fred and/or Mike came to our house everyday to check on the installation process. They cleaned up every single day, swept the floors and replaced all furniture to its original location. They were awesome! read more

I have dealt with Floor and Design on several projects over the years and have been nothing but satisfied. I had one problem with some granite that was installed and it was resolved in a timely and professional manner. The day my hardwood floors were installed I ended up scratching one very bad with a piece of furniture that had a nail on the bottom...TOTALLY my fault and responsibility but when I told Fred what I had done, he immediately had it repair - at NO CHARGE! If you want someone who will take time to discuss your project in detail with you and make cost effective recommendations, No matter how big or how small......Fred is the first person to call. In fact, I just called him today for another project. read more

Very unprofessional, never answer the phone, never reply the text message, did not do good job, contacted to fix the issues, the crew is not good, very unprofessional too, do not recommend them to anyone. read more

We decided to use Floor and Design to install hardwood flooring throughout our first floor. They were not the least expensive but we chose them due to the comfort we felt that Fred would take care of us. We were wrong. We had the flooring installed at the beginning of Feb 2011 and were still dealing with them in May to simply fix issues with poor installation, large gaps, improper measuring. Even getting materials to do the work myself when repeated attempts to get them to correct an issue fell short. Scheduling with them to make the fixes was a nightmare and appointments were disregarded, many times with us having to call them to reschedule or even to remind them about their appointments. While the sales part of the relationship is great, installation and post-installation were FAR from great and a very big hassle even though the fixes were VERY minor. The owner says he reviews work while it occurs -- but he was never around and did not check up on anything! I'd would not recommend them due to our unsatisfactory experience! read more

I recently had new hardwood floors installed in my condo and while the floors look very nice the condition they left my apartment in was terrible. I was left with a tear in my screen door, white glue all over my kitchen table, red stains on my recently purchased couch and floor debris everywhere - not to mention my door was left unlocked when they were finished. The owner, Fred, could care less and does not respond to emails, phone calls or store visits. When he finally did get back in touch to go over the damage he was a no show for our appointment. Needless to say they do not get my recommendation! Go somewhere else. read more

I purchased a short-sale condo that had been completely trashed by its prior owner, and needed a near complete renovation. The most significant and expensive part of the renovation was going to be the flooring. I had a 1000 square foot area in which I was going to install hardwoods, and another 1500 square feet of carpet that needed to be replaced. I had shopped a number of well recommended flooring places, had budgeted according to the estimates they had offered. Then I walked into Floor and Design in Ashbrook Commons on a lark - I was there to shop at another stoor, and thought I would see if Floor & Design had the same products I had settled on for my floor. As it turns out, they did. I knew my measurements, so I asked them for a quote, and before I was done shopping next door, they called me with a number - several thousand dollars lower than my best alternate estimate! Upon talking with them a little more, I discovered that their services are not limited to flooring. I asked them for an estimate to paint my new place too. Again, they came in significantly less expensive than other conntractors. I ended up contracting with Floor & Design for my floors and my paint. I was on a tight schedule (as well as budget), but Fred and Mike Soltani were able to accomodate me with scheduling their painters and installers. They had me on their calendar in no time. The painting was completed in less than three days, and the paint crew was professional and thorough. The only snag that came up was that the flooring manufacturer sent defective product, but Fred, with his many years of experience in flooring, had the forsight to inspect the materials before allowing them to be sent to my property. He called me immediately to allert me to the issue, and had me back out to the show room to look at alternatives. The alternative I selected was a significant upgrade to my original choice, but Fred and MIke honored their original price. Ultimately, all the work was accomplished right on schedule, and on budget, and I was very pleased with the results. Fred and Mike were great to work with, and I would enthusiastically recommend them to anyone who is embarking on any new plans for their homes - whether that is flooring, cabinetry, tile, or any other design project. Top Honors to Floor & Design, and to Fred and Mike Soltani! read more

We've worked with Fred for a number of years and have always found him to be knowledgeable and helpful. We have installed three wood floors in our home and found his products and services to be a good value. He is responsive and professional. His installers have always done a great job as well! read more

First and foremost, I have NO problem with the installers or the quality of work that was done to my house. My BIGGEST problem was with Fred. When I was shopping around and came to his establishment, I was being called AT LEAST once a week to try and get me to sign to have them do the work on my house. Once the contract was signed, I did NOT hear from him for AT LEAST A MONTH to schedule. I was promised that my project would be completed in 4 days. There was NOT ONE DAY that the installers were there for the full day that they promised. I was told that they were told to go to other places before coming to my house to work on my project. Every time I reached out to Fred, his favorite line was "I was about to call you." (I heard this AT LEAST 3 times). It took a total of 6 working days (with the crew not getting there when promised) to complete my project. Again, my problem was not with the installers, it was the absolutely blatant disregard for communication along with over promising and under delivering. I will NOT be doing business with this establishment again. I am terribly disappointed in how I was treated and overall felt like I was taken advantage of. read more

Worked with Fred in getting our main floor replaced with hardwood. Fred was knowledgeable and responsive to our needs and had one of the most competitive quotes we had received. The installation took 3 days including the install of matching treads and risers to our stairs. The main crew stayed throughout the install. I'd say I'm very much about the details and have done enough of my own projects that I can tell their work was very well done, though a few boards do have some minor install rash but not totally unexpected. I was impressed with how they got all the boards to be parallel and uniform with our walls knowing the chances of any 2 walls being parallel is slim to none. Overall, we are very pleased and would do it all over again. read more

I would never recommend the Floor and Design in Ashburn, Va. What started out as a exciting event has turned into a nightmare. My husband and I contracted with Fred S., the design consultant and owner to install carpet, vinyl, and laminate flooring in our home. Work began on June 28 and was to be completed on Friday, July 1. Everything was done up to the 3 steps that lead into our living room and the side nosing. We have been unable to reach him and when we do he keeps texting that he will call in a minute and never does. We have had to go out to his store twice and both times he claims that Armstrong sent him the wrong parts to complete the job. On July 9 he told us that the parts would be here on July 12 and that the installer would be out on July 13 at 10:00 to complete the job. Well this morning he said that Armstrong sent the wrong parts again. We have other work that now has to be delayed due to this problem. He promised to send the installer out today at 3 to at least put the nosing on the side so that our new stair rails could be installed. It is now 4:00 and no word from Fred or the installer. We made another attempt to visit him at the store and he was not there. I give him one star for the work that has been done but the very poor communication and lack of professional ethics is a zero. Right now the steps are a hazard to the family as they are at the main entrance and are partially pulled up. Please see the pictures. I guess you get what you pay for as this was the lower of two bids. Now we are stuck with delayed work and costly fixes. read more

Floor & Design - Photo one - Flooring Near Me - Ashburn, Virginia

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Horrible customer service. Did a terrible job on our bathroom floors. They installed a metal bathtub when they told us it would be fiberglass. The metal tub also had a chip in it that they touched up with paint. They installed the wrong drain. They told us they were going to install a matching wall tile which did not match at all. I would not recommend this company. You are better off somewhere else. read more

I wouldn't even give this place one star. I had them install granite in my kitchen and bar which looks good. However, I had left over granite that I wanted installed on a breakfast bar. I had previously talked with Mike to have it installed. When I was ready to install it, Mike failed to return any of my phone calls or respond to my emails. Customer service at this place is atrocious. Don't waste your time trying to deal with them. read more

Signed a contract for installation of a bathroom countertop. Selected the countertop and was told that I could pick out the granite piece that I wanted to use, as each piece of granite can have color variations. However, the representative Mike called to inform me that the countertop had been fabricated without giving me the opportunity to see the specific granite that was used. When I requested to come by to take a look, I was told that it was in the warehouse. I called today to inquire about the dimensions of the sink, as I wanted a smaller sink so that I could maximize my counter space. I discovered that the new sink that Mike recommended was the same size as my current sink, which is in excellent condition. When I asked why he ordered the same size sink, he became argumentative and rude. I told him that these were questioons that my contractor/plumber had raised and I didn't think it was necessary to be rude. I suggested that perhaps it would be helpful for him to speak to my contractor. He stated that didn't have time to talk to my contractor; he was too busy to answer my questions; the countertop had already been fabricated; it was a simple job that I was making complicated by asking questions that he didn't have time to answer; and he would just cancel the job. Given his rudeness, I told him that I didn't want to do business with someone who would treat a customer in that manner. I recommend that you steer clear of this place!! Customer service is obviously not an important consideration. read more