Ochsner Katherine I MD

1.0 (1 review)

Optometrists, Ophthalmologists

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Cherry W.

3 years ago

Got there with my parents at 215 to be on time for my fathers 230 eye appointment. I walked up to ask why so behind at 250 and the receptionist said they're a" little " behind. Said it might be about 20 more minutes! It's going on over an hour... SMH my parents are older and my mom doesn't do well out with long sitting. Not to mention she was quite rude and unprofessional with explaining having to wait for so long when we were there on time. This is the second bad experience at this place. Unacceptable. read more

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More info about Ochsner Katherine I MD

1729 New Hanover Medical Park Dr
Wilmington, NC 28403
Directions
(910) 763-3601
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Visit Website
http://www.wilmingtoneye.com

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Wilmington Eye

2.7

(51 reviews)

0.0 mi

About a week ago I started having trouble with my right eye so I called the Wilmington eye surgery…read moreplace to leave a message was not able to leave one because the AI bot system they use would not put me through to triage!! I called back Monday was told they would call me back they never did finally reached my eye dr in wilmington eye mart and got checked today as it turned out i had infection in my right eye because the triage team there did not give me enough drops . I apparently had not healed up completely so my eye dr gave me drops which we had to fork out money for them at our drug store!!!!! Their system is broken and relies totally on AI to help people.

FIRST: A huge frustration is they don't answer the phone…read more You call and leave messages but they don't return your call. I literally had to stop into one of the locations so I could make an appointment, which should have been a red flag for me. MISS: I had my eyes checked at W/E early 2025 and was given a new prescription for glasses. I only saw the Dr for 5 seconds so he could tell me I needed cataract surgery, everything else was done by a young apathetic technician. I had the glasses made at Costco and they immediately felt wrong. Costco rechecked them said they were to the prescription and sent me back to W/E. W/E checked that the glasses were to the prescription, had a recheck eye test done and said they were correct and I had to get used to them. Tried and tried as I might, I gave up trying to wear the new glasses after extended periods of feeling like I was disoriented in a house of mirrors and went back to the old ones. This year, 2026, I went to my previous place and had my eyes checked and my prescription this year was similar to the last one they did in 2024. I told them I went to W/E last year, 2025, and I was not able to use the glasses. They told me the script from W/E was wrong. I sent all the documents and receipts and copies of prescriptions from the last 3 years to W/E to ask for reimbursement since they gave me the wrong prescription and I can't use the glasses but they declined saying they stand by their erroneous eye exam. Also, during my current eye exam I inquired about the state of the cataracts that were supposedly such an emergency and was told there was no need to have any surgery since they aren't advanced enough for removal. HIT: I did have eyelid surgery to fix my peripheral vision at their surgical center which was not seamless but a better experience than the optical side of the business. They had a difficult time starting the IV and an anesthesiologist had to come out after I requested a Dr to put it in since 4 attempts by the nurses were unsuccessful and I was losing my patience after 3 attempts in my hands. The surgery was fine, I had some concerning issues a few days later and getting through on the phone, and through the endless phone chain, is awful and you still have to leave a message even on the after hours surgery line and wait for someone to call back. I had to have an additional revision in the office after some healing time but that was smooth and now that everything is healed. W/E does not call to see how you are doing after surgery. I have had several outpatient surgeries in the past and the doctors' offices called and followed up several times post surgery before the first post surgical visit. At W/E you feel like you are discharged and on your own with no safety net. BOTTOM LINE: I am not a fan. I told the head of the optical department I would never come back. I will stick to my current eyeglass provider and when/if the time comes for cataract surgery, I will find a place where I feel like a priority.

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This is the bill I received in the mail this week

Wilmington Eye

4.6

(10 reviews)

5.4 mi

I had an appt yesterday with dr demarino to deal with some recent eye symptoms I was experiencing…read more the dr and her team were excellent, and the whole process was relatively stress-free. I would highly recommend dr demarino and the team at wilmington eye.

No one answers the phone . No one answer s phone even medical record impossible to get on patient…read moreportal. . I am transferring my stuff!

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Dr. Gregory Johnson

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Hester Ophthalmology: Darrell E Hester, M.D

2.3

(4 reviews)

0.9 mi

Perfect experience with cataract surgery…read more I could not have hoped for a better experience from start to finish with Dr. Hester and his efficient team for the first surgery in my life. Everyone was knowledgable and courteous (while still being real and relatable). The surgery was done on time and painlessly and the recovery has been easy and rapid. I'm grateful for Dr. Hester's expertise and the quality team he has assembled.

ABSOLUTE worst experience with an eye doctor ever !!!! Read every review - you are not seeing a…read moredoctor - a tech does all of the the testing including vision testing, she is rushed and is not trained/qualified enough to be accurate and she totally flopped on my new eye prescription which the doctor signed prescription without review of any kind even after I made multiple calls to the office questioning the tech and her ability. The doctor spent minutes shining a light into my eyes and gave inaccurate information as he rushed out of the room - I had zero conversation with this doctor. My prescription glasses needed to be redone and I was immediately referred to another Ophthalmologist due to serious health issues with eye and then went to an eye doctor to get new prescription. If I could give this doctor a negative 5 star I would have.

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Hester Ophthalmology: Darrell E Hester MD

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Retina of Coastal Carolina

5.0

(1 review)

0.0 mi

They were very informative and quick with the service they provided. Thanks again guys! I feel much…read moremore relieved now

From the owner: Founded in 1997, Retina of Coastal Carolina offers a range of treatment and surgical services for…read moreretina, macula and vitreous disorders. It serves patients with macular degeneration, retinal artery occlusion, central serous and diabetic retinopathy and choroidal nevus. Retina of Coastal Carolina also provides treatment for epiretinal membrane, macular hole, retinal tear and retinitis pigmentosa. It offers various diagnostic services, including ultrasonography and optical coherence tomography. Additionally, Retina of Coastal Carolina provides laser surgery, consulting and examination solutions. It employs a staff of physicians and offers online appointment registration services. The center maintains a location in Wilmington, N.C.

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Scott W. Tunis MD FACS

3.0

(6 reviews)

5.8 mi

Dr. Scott Tunis was absolutely PHENOMENAL. I could not recommend him enough. He talked me through…read moreevery step, and what to expect. He made me feel comfortable. Truly couldn't have picked a better doctor to perform my procedure.

Do not use Dr. Tunis. I had cataract surgery by him in 2021. Within days of having my 2nd eye done…read moremy vision became blurry and I saw two of everything. I called his office, reported my symptoms and requested to see Dr Tunis. His assistant informed me that he did not follow up with his patients after surgery. She instructed me to see my regular eye doctor. I have seen my regular eye doctor multiple times since and I still have double vision. I've also since had to go to Duke to see a specialist due to the issues I continue to have. I had none of these issues prior to cataract surgery. I realize things can happen, but as a surgeon wouldn't you want to make sure your patient was ok? I'm 56 years old and was told today I will have to have another surgery to attempt to correct my vision. In the meantime I continue to see two of everything. The lack of caring by him and his office staff is just beyond belief.

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Brown Alan W MD

5.0

(2 reviews)

25.4 mi

Saw Dr Schadt for evaluation of cataracts. Everyone in the office was extremely professional and…read moreexplained the procedure very well.

Very nice staff. Dr. Brown takes his time, explains everything throughly and provides great…read moreservice.

Andracchi Susan, MD

3.0

(2 reviews)

1.0 mi

extremely caring and knowledgeable and helpful in my peculiar…read more problem . Been seeing for years.

Horrible horrible customer service with their office staff. I fought the 74/76 Leland traffic…read moreinto Wilmington five times to make their appointments. Only to be told, they are running behind, girls have gone to lunch, we don't have you on our appointment books...any excuse in the world to delay their inevitable four hour appointment. Who has six hours to waste away for an appointment, that NEVER happens. I have had FIVE rescheduled appointments with this office. Don't bother with this place, until they improve their office staff and wait times.

Wilmington Eye

1.3

(7 reviews)

0.9 mi

We have no confidence in the services Wilmington Eye provides. Staff is weak on every level. never…read moregot to see the Dr. after 1hour and 45 minute wait no update. Don't let the nice facilities fool you.

The people there are not nice. There is a culture that they are doing you a favor to provide…read moreservice. Long waits, nasty attitudes.

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Wilmington Eye located at 1120 Medical Center Drive, between Carolina Beach Road and S 17th St

Jeffrey Coleman, OD

4.3

(6 reviews)

0.9 mi

This was my first visit with Dr. Coleman and I can honestly say I left with a positive experience…read more Upon arrival, the office was neat & tidy. The nice lady at the desk was very sweet & positive. His staff were friendly and professional with a southern hospitality. Dr. Coleman passion exhibit throughout his work. He educated me about my eyes and took the time to make sure I was comfortable in my new lenses. If you are looking for a passionate optometrist, I highly recommend Dr. Coleman for your next visit.

With my history of near sightedness and astigmatism, plus a family history of retinal detachment, I…read moream super diligent about my eye health. My eye care professional retired, so I began the search for one who accepted my insurance. Dr. Jeffrey Coleman does accept Spectera, and his office is just around the corner from my house. The space is a quaint, nicely decorated place with a very friendly and gracious front desk lady. The eye technician initiated my exam, and I anticipated the dreaded eye dilation. But, this office offers a dilation free modality which photographs your eyes drop free. No more hazardous drives home or to work after the exam! The eye technician was very professional when conducting my reading of the eye chart and my glaucoma exam. Dr. Coleman was personable and a very good educator, showing me an enlarged photo of my eye and explaining what he was looking for in the way of eye health. By the way, I passed my exam. I would 100% recommend this practice.

Masonboro Urgent Care

3.9

(44 reviews)

6.7 mi

They seem nice enough but the "appointment" system is worthless. if you make an appointment for…read more10am, and 20 walk-ins arrive between 9 and 10, you go behind the walk-ins. So I'm not sure why they even take appointments. 2 examples: once, we had a 9:15 appointment and weren't called in until 11:11. A second time We had a 10:15 appt and got in at 12:30. Started going to Port City and they are great!

Horrible not one but two experiences. Went in for an ear ache, they dug around in my ear causing…read moremore irritation. They tried multiple times to prescribe medication that I told them multiple times I was allergic to. The next day after I went for my second visit I ended up in the Emergency Department with my ear canal completely swollen shut and in severe pain. It took 2 weeks for it to go away. The ED doctor stated that the cause was a direct effect of what was done at this urgent care!

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Port City Urgent Care and Family Practice

3.8

(22 reviews)

2.4 mi

Hands down the best urgent care I have EVER been to. Timely service, extremely knowledgeable…read moredoctors, very thorough in trying to understand your concerns, address them, and make sure you receive the proper care!! I have been here numerous times and the doctor even remembered our previous encounter which was quite some time ago. I will never go to another urgent care!! Had Gary both times and he was amazing!

Always the best and most compassionate care! Justin is great! Not as good an experience with Gary,…read morebut still my favorite office!

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Allergies suck

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Medac Urgent Care - Monkey Junction

3.1

(25 reviews)

5.1 mi

I've been coming to Medac Urgent Care in Monkey Junction for about four years, and they've…read moreconsistently provided very good care. My most recent visit was another positive experience. Susan at the front desk was friendly, welcoming, and made the check-in process easy. I arrived about 10 minutes before my 5:12 appointment, and they took me back almost exactly on time, which I really appreciated. The medical assistant who took my vitals was professional and personable. I enjoyed talking with him, and as a Navy veteran, I even tried to convince him to consider joining the Navy! Physician Assistant Ward listened to my concern about a missing hearing aid dome and thoroughly examined my ear. Sure enough, the dome was lodged deep in my ear canal. He carefully removed it, with assistance from the medical assistant, and I experienced immediate relief. I appreciated his skill and professionalism. The facility itself is conveniently located, the lobby and exam areas are clean, and the restroom has always been well maintained. The only reason I'm giving four instead of five stars is that the waiting room chairs are showing their age and could use replacement. Also, while today's providers were excellent, I've occasionally encountered providers over the years who seemed a bit rushed. I understand that urgent care is a busy environment and many cases become routine for clinicians, but a little extra compassion and reassurance always makes a difference from a patient's perspective. Overall, this continues to be my go-to urgent care in Wilmington. The staff is friendly, the care is reliable, and I wouldn't hesitate to recommend Medac Urgent Care in Monkey Junction

Was sent to do a random drug test here got there about 8:20. Was greeted by a very nice Brogan…read moreTurner at the front desk. Waited about 25 minutes and the collector Barrett Stevens called me in somehow there was some screw up with the paperwork from my company's side. I was on the phone forever trying to get it fixed and finally Barrett called his corporate and got it handled for me. Took me an hour in traffic to get there and I was there for over an hour but he kept me laughing and put me in a better mood. The place is clean and the employees are friendly. I would definitely come here again if needed. I reccomend them.

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Coastal Family Practice

5.0

(3 reviews)

0.7 mi

Coastal Carolina Care is conveniently located at 15441 US…read moreHwy 17 Ste 501 Hampstead, NC 28443 Phone: (910) 685-7307 Fax: (910) 685-7284 First off from the moment you enter you will have the pleasure to meet the incredible Robbie and Amber who keep the front desk running smoothly ... I am not sure what all of their duties entail but I can say that they are always incredibly busy, with outstanding customer service at all times. I had a hard time typing the words "Customer Service" because they make me feel like family. Also... check in is a breath of fresh air compared to most other clinics. Amber and Robbie embrace you and get ya signed in and warmly seated with a sweet smile. There is never a wait so very shortly you get called back weighed, vitals taken , etc, all done quickly and with utmost respect. Again NO WAIT....then,IN A FLASH There is a knock at the door and in walks your provider!!!! Every Single Time!!! Bonus is that urgent care is right there, they have their own lab too!!! They take most insurances including Medicare and Medicaid. I cannot emphasize enough how great the front desk staff is. Also no one gets referrals done as fast as these guys do. They're fast professional and on the ball. They make you feel like they understand. I have been there in extreme pain and simply their eye contact and tone of voice has calmed me down. I am so grateful they are here. Again there is never a wait... Please acknowledge Robbie and Amber of the front desk with a HUGE RAISE and a PROMOTION along with that please give them an all expense paid vacation with their families to the destination of their choice. Heaven knows they deserve as they keep that place running superbly.

Dr. Bibb is very thorough, and is so knowledgeable. He also knows how to keep the patients calm,…read morehas a good personality. The nice lady at the desk is very knowledgeable and always pleasant and has a smile on her face. I really like this office. They make you feel at home. If you're not feeling good and you feel you need a change of doctors, this is the right place.

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Coastal Carolina Care Urgent Care

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Medac Urgent Care - Porter's Neck

3.6

(18 reviews)

9.3 mi

From the time I walked in the door I was greeted by professional staff who were friendly and…read morehelpful. I received quality care from the medical staff who all had excellent bedside manners. The wait was shorter than expected and I left feeling well-cared for. I would recommend this facility to anyone in need of urgent care in the area.

I've been here 3 times in the last couple of months for different reasons. The first time I…read morereceived exceptional care. The second time I was prescribed medication listed as a known allergy. I had to call to get a new medication. I was told I had a virus even though my symptoms were those of a sinus infection, which I have a history of. I went back a week later and told the same thing. I'm still sick, terrible sinus pain. So I went to another provider and was diagnosed with a sinus infection and finally given the medication I need to get better. I could have been getting better instead of missing time at work and feeling miserable. I won't be back.

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Ochsner Katherine I MD - optometrists - Updated August 2026

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