Agree with other reviewers. Love Dr Casper but the rude staff he has is unacceptable and as others…read morehave mentioned, the need to bill as medical for a routine exam is inexcusable. I compared my visit and what was done in our online neighborhood chat and had the EXACT same visit as anyone who received a regular eye exam. Please be aware if you choose to go to this practice that you will need medical coverage not vision. The cost of a bifocal lens without a frame was extremely high. No longer recommend.

Horrible experience. I called ahead of time, stated my insurance, they sent me intake forms which…read morewere lengthy and I completed. Arrived, they could not find details about my insurance. What? Why didn't you check that before you had me complete the intake forms and schedule an appointment? I'm sorry said the snippy apathetic receptionist. It was a red flag to me when I entered and saw 2 signs stating (paraphrasing here) be nice to the staff or you will not be seen. Hmmm, wonder why? Problems before with the little Jill witch? Makes sense now why the parking lot was empty.

I had a great experience here! I had my contact lens appt at the optometrist and she took her time…read morew me to try several different contacts. It was the 1st true contact lens fitting I've had and I've been wearing contacts for over 30 yrs! Next up.. went next door for glasses. I had such a great experience there too! Sue (or Susan) patiently helped me pick out the most awesome Oscar frames. I got the works since they were acquired by VSP and that's my insurance. I got a great deal on some stellar frames, progressive and transitions lenses. Super happy!

I called for an appointment to get a first time contacts prescription. I got to the appointment and…read morethey complained that I had a late appointment for it being my first time wearing contacts (they chose the time and knew it was my first time) After the exam, I was trying to put on the contacts, the staff kept looking at their watch and shutting off lights. I had trouble putting my contacts in (probably because I felt rushed) so they said they could not provide me with a prescription but I would need to pay for the next visit today so I could come back and try again. I explained that I don't know when I would have another time to come back since I just started a new job. I asked if I could just pay for the eye exam and not the contacts so I could reevaluate my decision to get contacts. She said that I would have to pay for the trial lense as well as my next appointment which is ridiculous. I will be working with my insurance company to get my benefits/money refunded for this horrible experience.

Great staff, short wait time. They helped me with my eye problem where my former eye associate…read morecould not. I highly recommend this place.

Fabulous! They are friendly and efficient! Had several tests and explained why they were…read morenecessary for my eye health. I highly recommend this practice.

The staff is amazing. Dr Wallent provided good details and explained my results very well.read more

Recently, I went to The Eye Center, 3500 Oleander Drive, Wilmington, NC, for a standard eye…read moreexam/contact fitting. The message on my voice mail confirming the appointment stated that my portion would be $39. Upon arrival, my out of pocket was increased to $59. When the exam was finished, I was required to pay $185. I was advised that Dr. Wallent decided that I needed a medical exam which was not covered by my Blue Cross Blue Shield insurance. I have never had a medical problem with my eyes nor was I advised that the fee would increase dramatically. Back in Ohio where I am from looking at the health of the eyes was a standard part of the eye exam which was covered in full by Blue Cross Blue Shield of Ohio. During my time as Director of Investigations for the Summit County Prosecutors Office in Ohio, we worked on insurance fraud cases regularly, so I am familiar with the form and structure of how they work. This particular type of overcharge is a classic example of "Bait and Switch". A truly insidious example of ripping off the consumer. My plans are to file complaints with Medicare, Blue Cross Blue Shield of NC, and the The North Carolina State Board of Examiners in Optometry. I look forward to these various agencies looking closely at the billing practices of The Eye Center where they may find thousands of cases of over billing, insurance fraud and Criminal Theft by Deception. I would not recommend The Eye Center under any circumstances. This review will also be posted on Google and Yelp.

Upon first walking in I was given a friendly greeting, asked how can we help you and received said…read morehelp from courteous and professional staff. I've been looking for a new place in Wilmington and now I found it. Great selection and excellent prices plus kind and courteous staff equals the best experience possible. Will be suggesting Front Street to all my friends.

Only in Wilmington could a place like Front Street Optometric Care remain in business and earn five…read morestars on Yelp. For starters, they have two websites, each of which lists different hours than the ones on the door. Waited two weeks for them to put lenses in two pairs of new glasses, only for them to size the lenses incorrectly so that they hung out of the frames. Pointed this out to the optician who said that they would have the lenses re-cut. Instead of doing this, the optician deformed the frame by trying to shoehorn in the poorly sized lenses and then tried to pass it off as a manufacturing defect. Took the frames to a reputable optician who had some choice words about Front Street Optometric Care's handiwork. Fortunately, they were able to repair the damaged frame and replace the ill-cut lenses. I like to support local businesses, but won't be going to Front Street Optometric Care again.

The Va sent me here for eye check and they were so darn professional, I know I have found my new…read moreEye Doctor Hannah, Humored my questions about my eyes and thing to look for as I move into my "Golden Years". To make it a great visit she said I am doing great. I Have an Rx Pair that I love and Haley walked me through and entertained my emails about getting them fixed, replaced, she went above and beyond. Thank you for a very pleasant experience!

Friendly, thorough doctors and staff. Covers from routine to specialist services. Cute little…read moreoffice with frame selection you can't find anywhere else in town.

Had an appt w/ Dr Jill Greene First office girl said NC w/…read moremy insurance Called this AM & was quoted several hundred $ WTH Cancelled appt

I had an appointment for an eye exam with Chad Tisdale, Optometrist. I requested that my eyes not…read morebe dilated due to the fact that I could not drive home (an hour away) safely if my eyes were dilated. I only have vision in one eye and have limited peripheral vision and depth perception. Therefore, driving is already difficult enough without dilation. Upon requesting that my eyes not be dilated, I was told that Chad was a "stickler" about dilation and I would need to be rescheduled. Mind you, I was never told that there was a "dilation requirement" when I scheduled the appointment. After speaking with a supervisor, I was told the same thing. I asked to speak with Chad. From there, things went from bad to worse. Chad walked into the exam room and asked in a rude tone; "What's the problem?" He never said "Hello" nor did he introduce himself. I explained my concerns about driving home safely and he said that I could reschedule and come back when I had someone to drive me. I explained that I had an eye doctor for over 20 years who respected my request to not be dilated due to my safety when driving. Chad replied: "Maybe he is a better doctor than me." Needless to say, the office could have requested my records from my previous eye doctor in CT, but clearly the practice doesn't care about my well being, my vision or my safety. Chad said that he had a solution. He asked me to reschedule and to come back when I had someone to drive me home. While that may have seemed like a viable option to Chad, I am a single woman, new to the area and I don't have anyone to drive me. This doesn't take away the fact that once my eyes are dilated, I won't be able to see clearly for several hours. However, my physical safety was obviously not a concern for Chad. He insisted that he had a "liability" to ensure my eye health. This is untrue. He could have documented that I refused dilation and therefore he is not liable. It's really as simple as that but his ego held sway. To say that Chad was rude and arrogant would be an understatement. His downward communication style spoke of his lack of confidence and his inability to listen to a patient's concerns. His rigidity and abhorrent bed side manner leaves a lot to be desired in a provider who is allegedly a "professional." While I knew that his education and licensure were less than an opthalmologist, I never expected his professional conduct to be so haughty. I definitely would NOT recommend Chad Tisdale or Wilmington Eye for your vision needs. You might get blindsided by an optometrist who refuses to make accommodations for individuals with a visual disability. You would be better off having your dog examine your eyes.

We were on vacation when my daughter's glasses were in need of repair…read more We called ahead and were told to come in to have the glasses looked at. They were repaired quickly and at no cost. The team members were all very friendly and helpful.

Friendly staff, great service. Idk what happened with the last reviews but I had a very pleasant…read moreexperience with my visit and contact purchasing.