The staff is amazing. Dr Wallent provided good details and explained my results very well.read more

Recently, I went to The Eye Center, 3500 Oleander Drive, Wilmington, NC, for a standard eye…read moreexam/contact fitting. The message on my voice mail confirming the appointment stated that my portion would be $39. Upon arrival, my out of pocket was increased to $59. When the exam was finished, I was required to pay $185. I was advised that Dr. Wallent decided that I needed a medical exam which was not covered by my Blue Cross Blue Shield insurance. I have never had a medical problem with my eyes nor was I advised that the fee would increase dramatically. Back in Ohio where I am from looking at the health of the eyes was a standard part of the eye exam which was covered in full by Blue Cross Blue Shield of Ohio. During my time as Director of Investigations for the Summit County Prosecutors Office in Ohio, we worked on insurance fraud cases regularly, so I am familiar with the form and structure of how they work. This particular type of overcharge is a classic example of "Bait and Switch". A truly insidious example of ripping off the consumer. My plans are to file complaints with Medicare, Blue Cross Blue Shield of NC, and the The North Carolina State Board of Examiners in Optometry. I look forward to these various agencies looking closely at the billing practices of The Eye Center where they may find thousands of cases of over billing, insurance fraud and Criminal Theft by Deception. I would not recommend The Eye Center under any circumstances. This review will also be posted on Google and Yelp.

Had an appt w/ Dr Jill Greene First office girl said NC w/…read moremy insurance Called this AM & was quoted several hundred $ WTH Cancelled appt

I was extremely impressed with Wilmington Eye all around. I poked myself in the eye (on brand) and…read moreneeded to get in pretty quickly to see if I scratched it. I just moved to Wilmington in early July, so I hadn't established here yet. I filled out the form online and they called me within an hour to make an appointment. The scheduler was SO nice and accommodating, and she was able to get me into the Scott's Hill location the next morning. When I arrived, I was greeted by the receptionist who was very helpful. When taken back (barely had to wait 5 minutes), the staff was very friendly (and I'm a sensitive eye girlie). I saw Dr. Chad Tisdale, and he was very patient and settled my anxiety. I definitely plan to establish with this group for my annual appointments.

Dr Hawkins and the entire staff are the most kind, compassionate and caring group of people I have…read moreever met. From the front desk to the eye exams to Kimberly the surgical scheduler and of course Dr Hawkins you cannot ask for any more superb treatment.

Seamless service and everyone was very nice. Dr Schadt was excellent. Had Posterior Capsular…read moreOpacification to be corrected with laser.

This was my first visit with Dr. Coleman and I can honestly say I left with a positive experience…read more Upon arrival, the office was neat & tidy. The nice lady at the desk was very sweet & positive. His staff were friendly and professional with a southern hospitality. Dr. Coleman passion exhibit throughout his work. He educated me about my eyes and took the time to make sure I was comfortable in my new lenses. If you are looking for a passionate optometrist, I highly recommend Dr. Coleman for your next visit.

With my history of near sightedness and astigmatism, plus a family history of retinal detachment, I…read moream super diligent about my eye health. My eye care professional retired, so I began the search for one who accepted my insurance. Dr. Jeffrey Coleman does accept Spectera, and his office is just around the corner from my house. The space is a quaint, nicely decorated place with a very friendly and gracious front desk lady. The eye technician initiated my exam, and I anticipated the dreaded eye dilation. But, this office offers a dilation free modality which photographs your eyes drop free. No more hazardous drives home or to work after the exam! The eye technician was very professional when conducting my reading of the eye chart and my glaucoma exam. Dr. Coleman was personable and a very good educator, showing me an enlarged photo of my eye and explaining what he was looking for in the way of eye health. By the way, I passed my exam. I would 100% recommend this practice.

I feel validated reading the other comments here. Love the doctors here, but the woman at the…read morefront desk is rude and too easily flustered. They have also failed to bill my insurance twice now. I go for an exam and later I come in to pick up my contact lenses only to be told that I owe them a substantial amount of money. Now I've been a client/patient at this practice for several years, so they have my information on file. Even if they did not, they should have asked for my insurance information rather than simply demanding payment as if I was uninsured. And they have done this twice.

Agree with other reviewers. Love Dr Casper but the rude staff he has is unacceptable and as others…read morehave mentioned, the need to bill as medical for a routine exam is inexcusable. I compared my visit and what was done in our online neighborhood chat and had the EXACT same visit as anyone who received a regular eye exam. Please be aware if you choose to go to this practice that you will need medical coverage not vision. The cost of a bifocal lens without a frame was extremely high. No longer recommend.

The Va sent me here for eye check and they were so darn professional, I know I have found my new…read moreEye Doctor Hannah, Humored my questions about my eyes and thing to look for as I move into my "Golden Years". To make it a great visit she said I am doing great. I Have an Rx Pair that I love and Haley walked me through and entertained my emails about getting them fixed, replaced, she went above and beyond. Thank you for a very pleasant experience!

Staff was nice enough however the eye doctor did rush past my eye concerns and didn't seem to care…read moreabout the issues I was having. What really is upsetting is when picking up my new glasses, they weren't the ones I ordered and it was dismissed as my error. I picked a brown turtle pattern pair and received a black pair that seemed to fit a child's face not an adults. The woman offered a deal they were having to buy a new pair instead of taking accountability and fixing the mistake on their end. Won't be returning.

Just completed my first exam as a new patient at Catino Eye Care and couldn't be more pleased…read more Excellent and friendly staff. On time appointment. Thorough exam with modern equipment. No pressure to purchase lenses/frames through them but more than willing to show what they had on hand and explain options. Dr. Kelly Catino was both very professional and very cordial. I appreciated the time spent explaining the various exams and results. Catino Eye Care will be my vision care provider of choice in the Wilmington/Hampstead/Topsail area.

Very disappointed in this practice. When I made an appointment 10 weeks ago I was told the eye exam…read morewould be fully covered by Medicare. When i got there and the exam was started I was told the exam would not be covered and if I didn't want to pay for it I could just go home. Wow. No caring for their patients. Extremely disappointed in the attitude at this office. So unfair.

I went back to Atlantic Vision Center for my annual check-up; saw Dr. Taylor for the first time…read more He is the best, the most thorough, and the most knowledgeable of any eye doctor I've seen. He explained my eye test results carefully and in a way I readily understood. His quality of care is most admirable, and I'll ask for him specifically when I go back. The quality of care which Dr. Taylor gives is unmatched. The entire office is clean & centrally located; the staff is helpful and friendly, and I didn't need to wait long at all. Bottom line: I highly recommend Dr. Taylor at Atlantic Vision Center and am extremely pleased with the care I received from him.