About a week ago I started having trouble with my right eye so I called the Wilmington eye surgery…read moreplace to leave a message was not able to leave one because the AI bot system they use would not put me through to triage!! I called back Monday was told they would call me back they never did finally reached my eye dr in wilmington eye mart and got checked today as it turned out i had infection in my right eye because the triage team there did not give me enough drops . I apparently had not healed up completely so my eye dr gave me drops which we had to fork out money for them at our drug store!!!!! Their system is broken and relies totally on AI to help people.

FIRST: A huge frustration is they don't answer the phone…read more You call and leave messages but they don't return your call. I literally had to stop into one of the locations so I could make an appointment, which should have been a red flag for me. MISS: I had my eyes checked at W/E early 2025 and was given a new prescription for glasses. I only saw the Dr for 5 seconds so he could tell me I needed cataract surgery, everything else was done by a young apathetic technician. I had the glasses made at Costco and they immediately felt wrong. Costco rechecked them said they were to the prescription and sent me back to W/E. W/E checked that the glasses were to the prescription, had a recheck eye test done and said they were correct and I had to get used to them. Tried and tried as I might, I gave up trying to wear the new glasses after extended periods of feeling like I was disoriented in a house of mirrors and went back to the old ones. This year, 2026, I went to my previous place and had my eyes checked and my prescription this year was similar to the last one they did in 2024. I told them I went to W/E last year, 2025, and I was not able to use the glasses. They told me the script from W/E was wrong. I sent all the documents and receipts and copies of prescriptions from the last 3 years to W/E to ask for reimbursement since they gave me the wrong prescription and I can't use the glasses but they declined saying they stand by their erroneous eye exam. Also, during my current eye exam I inquired about the state of the cataracts that were supposedly such an emergency and was told there was no need to have any surgery since they aren't advanced enough for removal. HIT: I did have eyelid surgery to fix my peripheral vision at their surgical center which was not seamless but a better experience than the optical side of the business. They had a difficult time starting the IV and an anesthesiologist had to come out after I requested a Dr to put it in since 4 attempts by the nurses were unsuccessful and I was losing my patience after 3 attempts in my hands. The surgery was fine, I had some concerning issues a few days later and getting through on the phone, and through the endless phone chain, is awful and you still have to leave a message even on the after hours surgery line and wait for someone to call back. I had to have an additional revision in the office after some healing time but that was smooth and now that everything is healed. W/E does not call to see how you are doing after surgery. I have had several outpatient surgeries in the past and the doctors' offices called and followed up several times post surgery before the first post surgical visit. At W/E you feel like you are discharged and on your own with no safety net. BOTTOM LINE: I am not a fan. I told the head of the optical department I would never come back. I will stick to my current eyeglass provider and when/if the time comes for cataract surgery, I will find a place where I feel like a priority.

I was referred to Dr. Harris by my wonderful eye doctor, Dr. Jamie Casper of Cape Fear Eye…read moreInstitute here in Wilmington, NC for cataract with correction surgery. Yesterday the first eye procedure was done & I just couldn't wait to say what a positive experience this has been for me. I am extremely near sighted with astigmatism and have worn pretty thick glasses or contacts 24/7 since I was a child. It is unbelievable to be going about my daily activities today not needing them - and this is with only one eye done. Everything about this practice is top-shelf but Dr. Harris' professionalism & absolute dedication to helping her patients realize their best possible vision utilizing the very latest precision technology is exceptional. The tagline on their literature says "We treat all our patients like family." and that couldn't be more true. She has given me the best Christmas gift I ever received. In southeastern Carolina if cataract or eye surgery is in your future, this is the place.

Had an appt w/ Dr Jill Greene First office girl said NC w/…read moremy insurance Called this AM & was quoted several hundred $ WTH Cancelled appt

I was extremely impressed with Wilmington Eye all around. I poked myself in the eye (on brand) and…read moreneeded to get in pretty quickly to see if I scratched it. I just moved to Wilmington in early July, so I hadn't established here yet. I filled out the form online and they called me within an hour to make an appointment. The scheduler was SO nice and accommodating, and she was able to get me into the Scott's Hill location the next morning. When I arrived, I was greeted by the receptionist who was very helpful. When taken back (barely had to wait 5 minutes), the staff was very friendly (and I'm a sensitive eye girlie). I saw Dr. Chad Tisdale, and he was very patient and settled my anxiety. I definitely plan to establish with this group for my annual appointments.

Got there with my parents at 215 to be on time for my fathers 230 eye appointment. I walked up to…read moreask why so behind at 250 and the receptionist said they're a" little " behind. Said it might be about 20 more minutes! It's going on over an hour... SMH my parents are older and my mom doesn't do well out with long sitting. Not to mention she was quite rude and unprofessional with explaining having to wait for so long when we were there on time. This is the second bad experience at this place. Unacceptable.

extremely caring and knowledgeable and helpful in my peculiar…read more problem . Been seeing for years.

Horrible horrible customer service with their office staff. I fought the 74/76 Leland traffic…read moreinto Wilmington five times to make their appointments. Only to be told, they are running behind, girls have gone to lunch, we don't have you on our appointment books...any excuse in the world to delay their inevitable four hour appointment. Who has six hours to waste away for an appointment, that NEVER happens. I have had FIVE rescheduled appointments with this office. Don't bother with this place, until they improve their office staff and wait times.

A truly professionally run location…read more At check in, first time at this location they had all the paperwork already prepared and I only needed to sign 3 forms. No mounds of paperwork needed to be filled out. My appointment began on time and the assistant was thorough with their exam. Asking questions as things were progressing and listening to my responses and any questions that I had. The Dr. then saw me and went over everything and I was fitted for contacts and took the time to make sure the ones I received fit properly. At check out again a truly professional experience and the new contacts that were ordered included free shipping to my home so I do not have to return. They are an hour away from my home but I will be back as I know have a new place.

Dr. Sutton is awesome! Down to earth and highly knowledgeable. He has your eye health as number 1…read moreconcern and makes you feel comfortable. Lisa and Andrea are fabulous on fitting and choosing your eyewear, theres no way there is anyone better in the area than those two or this office. Every visit is a good visit!

They were very informative and quick with the service they provided. Thanks again guys! I feel much…read moremore relieved now

From the owner: Founded in 1997, Retina of Coastal Carolina offers a range of treatment and surgical services for…read moreretina, macula and vitreous disorders. It serves patients with macular degeneration, retinal artery occlusion, central serous and diabetic retinopathy and choroidal nevus. Retina of Coastal Carolina also provides treatment for epiretinal membrane, macular hole, retinal tear and retinitis pigmentosa. It offers various diagnostic services, including ultrasonography and optical coherence tomography. Additionally, Retina of Coastal Carolina provides laser surgery, consulting and examination solutions. It employs a staff of physicians and offers online appointment registration services. The center maintains a location in Wilmington, N.C.