OConner responded promptly and arrived on time within a day or so. They fixed the door problem that required a creative, special repair. (Two other repair outfits didn't want to deal with it.) The two repairmen were pleasant and easy to talk with. The price was very reasonable. An update: an hour after the crew left I got a call from Jim O'Conner saying they undercharged me. Should have been charged an extra $120 because they had two men on the job ! I paid. But this is very poor form and unprofessional. Downgrade to 4 stars. read more

Recently, I helped my elderly mother replace the garage door at her home. Unfortunately, the procurement process was marked by repeated communication issues, missed callbacks, lost follow-ups, and general lack of coordination. Most of the issues occurred during the procurement phase, but on the day of installation one final communication failure erased my remaining confidence in their operation, resulting in an installation day that will not soon be forgotten. Because I was working during the installation, I planned to stop by afterward to inspect the work. On the morning of the installation a scheduling issue arose which, combined with the earlier procurement problems, eroded my remaining confidence in this installer. As a result, I asked my mother not to make the final payment until I could personally inspect the work later that afternoon. Shortly after installation finished, I received an angry call from the owner about the apparent delay in payment, ironically one of the few prompt calls I received during the two-month process. He seemed unaware of the series of issues that had led to my hesitation. While his tone softened somewhat once I explained the situation, he still insisted on immediate payment rather than waiting a few hours until the end of my workday. One statement stood out among the rest: "If I had known there were issues, I would have scheduled this completely differently." To me, this suggested that this contractor only adjusts their level of care after problems have already occurred, rather than proactively ensuring a smooth experience from the start. As a compromise, I asked them to send photos of the completed installation and we would pay immediately. The photos revealed a very obvious installation issue, confirming my hesitation to pay without inspection. After I pointed it out, the installer promptly called to say they were returning to correct it. At that point, with tensions rising and rework underway, I left work early to inspect the installation myself so I could complete payment and avoid escalating the situation further. In the end, we are happy with the finished door, though the process to get there was much shakier than expected. To Jim O'Connor's credit, he did call afterward to sincerely apologize and offer to make things right. Perhaps this was a one-off experience with an otherwise solid company. That said, based on this experience, I will likely consider other garage door companies the next time we need service. This caution is also reinforced by some questionable payment demands described by other customers in these reviews. Note: A week after writing my initial review, and after reflecting further on the timeline of events, I decided to lower my overall score and revise the review to reflect the experience more accurately. Initially I attempted to temper my comments to offset the frustration of the moment, but with time it has only become clearer to me that this installer has operational issues that many customers would be wise to avoid. read more

The customer service at O'Connors Garage is incredible. We called for and received assistance within a matter of hours! We could not be happier with Dan, and the whole company's professionalism and expertise. I would recommend O'Connor to anyone that needs garage help of any kind. read more

My garage door stopped opening about 5:45PM on a Thursday. I needed new springs & the arm from the opener reattached to the door. I called & Tim came out the next AM about 9:15AM. He repaired everything within 45 minutes. Great response and happy with the work. read more

Integrity at its finest. O'Connor was fair, transparent, and professional in every way. The person who made the repair was swift and thoughtful about the options involved with fixing the problem. I would highly recommend O'Connor to anyone who wants to be treated fairly and not be taken advantage of. read more

Our garage door needed to be repaired. They were very responsive and were able to repair the garage quickly. The person who made the repair was professional and did a nice job. We will use them again, if we need another repair or decide to get a new door. read more

Great response time and repairs. Called after work as the spring snapped and had someone out the next morning even around the holidays. Couldn't recommend more read more

We had an emergency with our garage door. O'Connor Garage Door was at our house in less than an hour (we didn't have an appointment). We had a broken spring. Our garage door was fixed and ready to go in no time. I would highly recommend this company. read more

This was our second time using O'Connor and they were great. Showed up a few minutes earlier than appointment and did a great job. Price was as quoted and was done in no time. Wouldn't hesitate to use them again. read more

My wife backed in my garage door while it was opening and knocked it off the hinges, broke some of the wheels, key pad, and siding. Dan, who installed the garage door, from O'Connor garage came over and proved exceptional service he was able to get it the door back on the track, replace the key pad, and siding. I would highly recommend O'Connor Garage door. read more

Two-time customer for repair to opener drive track and replacement of main balance spring. Quick service and fair pricing.

I stumbled upon O'Connor Garage door services and I have never been happier and highly recommend them! Aside from their professional work and knowledge seeing as I know nothing about garage doors, my favorite about this company is their timeliness and availability. They don't keep you waiting and always answer their phone calls. This company also keeps up with the modernization of equipment. I can open the garage door with an app on my phone and if I am out of town, it alerts me when the doors are open and how long they have. I definitely recommend O'Connor! read more

Great service! I came home to a broken garage door and before I knew it they were at my house and had it fixed in no time. Quick, easy, and reasonable, just what I was looking for. read more

Called Jim in the morning and his tech came out literally an hour later. Great service, very reasonably priced! I asked for our old buttons to be replaced (the ones that activate the garage door) and Jim's company put up some really nice ones with separate light switches, an added bonus! Would definitely recommend. read more

I had a unique (and somewhat funny) garage door issue. The door was fixed in a timely fashion, and my kids will no longer be using the garage door as a WWE training partner! I'm thrilled, and Jim, the owner, made sure everything was in working order. Highly recommend. read more

Called these guys up for a new door installation. Were really easy to get hold of and showed up on time. Technicians showed up on time, were really clean and professional. Great service all around. Would highly recommend for anyone looking to get new doors or repairs. read more

Spent $150, had to wait at home twice, and the exact problem I called them for remains. The unmotivated technician made several false diagnosis that failed to solve the problem. He finally suggested I call the manufacturer, Genie, and have them trouble shoot it for me over the phone. I would then order the parts and call them to install when they arrived, at further charge. I ate the $150 rather than deal with them again. . read more

Great experience! We wanted to upgrade our garage door and door opener before we had a garage sale - both were long overdue. Our bedroom is above the garage and our old opener was much too loud. The technician (I think his name was Don) was prompt, courteous and had the door and opener replaced in no time! The new opener is so quiet and, with installation, was not much more than an opener from the home improvement stores that you still need to install. I would highly recommend these folks! read more