The workers did a great job and went to work right away! On day one when the workers finished for…read morethe day, they cleaned up rather nicely, even though they had to come back the next day to continue. In the end, the roof looked really nice!
Working with George, when my aunt and I were handling the finances, Geroge was mentioning the balance of what we owe which is fine, but not in the midst of us writing checks, by doing so, it caused confusion and made us wonder what was that dollar amount and if we were being charged more than what was stated in the beginning. This is how one could be caught off guard and confused and end up overpaying.
At one point, George left and called before he returned and stated he would be back within an hour and to have the checks (partial payment) ready, but we had questions and needed clarity, so no checks were ready when George arrived. Companies need to be more understanding when clarity is needed on the project and the amount we as customers are paying, especially when the beginning price of the job had increased (George did explain this could happen) and it was happening rather quickly, so we were trying to make sure we understood the price increase and why.
As we paid for materials, I was told we are getting charged for what is used, yet what about the remainder of the materials? There was plywood, which my aunt wanted and did receive, and George questioned why she wanted it and he did ask politely, however, if customers are paying for the materials needed for the project, and there are leftovers, they should not be questioned why they need it. Yes, there were left over materials, and I wonder where did it go? To the next customer, to a warehouse? If customers pay for materials, and there are leftovers, either reimburse the customers for what was not used, or ask the customers if they would like to keep the materials, or if customers inquire about what is left and would like to keep it, they should not be questioned why.
Later that day of completion, one of our trees was damaged, and no one said anything (not sure if they realized the damaged tree).
Also, on Sunday I noticed the parking pole was down, my brother noticed it the day before. My brother told George about it, but he stated his men did not do it. However, the working truck was extremely wide, and our driveway space is narrow.
Also, George was not present the whole time of the roofing project, so how can he say his men did not knock down the parking pole? Nevertheless, George and one of his workers did return the following Saturday morning to fix the pole.
Would have liked to put 3.5 stars.