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    17 years ago

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    Spectrum

    Spectrum

    (152 reviews)

    Updated review, 12/20/2025. I decided to end my 15 year relationship with Verizon (due to…read moreexorbitant cost) and take a chance with Spectrum. I made an appointment for 4:30 PM but dropped in at 1:30 because I had time. Before I can even type my name on the check-in tablet, THREE agents approached me asking me what I need help with. THREE! The agent who helped me was Suzy. She was knowledgeable, a good listener and she gave me the confidence that she will be able to take care of my change over. She brought over the store manager, Tony, to finish the transaction when she had to take her lunch. "Please don't hesitate to come back if there's any issue. Thank you for your business." as she left. The switch over got completed smoothly including the back up of the phones. Sure enough, I had a minor issue with a phone so I stopped by on 12/27/25. Again, before I can even finish typing my name, the store's assistant manager , Julian, was already in front of me asking me what I needed help with. Suzy was there so we sat down on the store's couch and chatted about Christmas and family while she fixed my phone's issue. Done. 12/29/25, I came back to finalize some financial details with Tony and it was then that I found out the big change of "culture" at this store compare to my horrible experience in 2022. Tony told me that he became the store manager a year ago and proceeded to turn it around with the new hires. He instilled a culture of customers first and it shows. I could've gotten my issues worked out with tech support and billings but I chose to visit the store and have a "human" relationship. It worked. If you are in the market for internet, mobile or TV service or decide to do business with Spectrum and are close enough to this store, I recommend that you pay them a visit and decide for yourself.

    The customer service has really improved here and the wait times are way better now .read more

    Cox Irvine

    Cox Irvine

    (262 reviews)

    It's great when it works. But be aware that you are on your own when something goes wrong. The…read morecustomer service is an absolute rubbish. A few months ago our Internet speed went down from 100Mbps to 3Mbps. Yes, three. It took them about 3 weeks to get it fixed. In the process I have been in contact with mediocre customer service reps that are trained to copy/paste boiler plate responses. It doesn't matter whether they've given you an answer or ETA. They'd always ask, "Is there anything else that I can help you with?" so they can end it asap. This time around I had to move my service to a different address. The first rep that I talked to set up the install schedule. A day later I still didn't get any sort of confirmation. I contacted them again. Turns out that the schedule wasn't made at all. So I had to make another request. The rep that I chatted with this time was extremely slow and couldn't get a grip of the issue and task to be done. In the end, the install was scheduled. But wait... I ain't falling for this again. I immediately contacted them again to see if there was an install scheduled. Yes, there was, except that it was scheduled to be done at my OLD ADDRESS!! How can they mix this up?? Come on.. transfer of service to a new address that you were aware that was not in your system yet. Need any more clues on where to send the technician to? So, it took me the third time to get this simple job done.

    HORRIBLE COMPANY!!! Constantly having outages, unable to make changes to account, random and…read moreunnoticed price hikes, customer representatives on phone are utterly useless. It took me nearly 5 hours to even cancel my service. Whatever you do DONT GET YOUR INTERNET FROM THEM. So excited for when google buys and destroys them

    OC WiFi Solutions - Commercial/Residential WiFi & security camera installations. We specialize in Ubiquiti Unifi, Edge & airMAX.

    OC WiFi Solutions

    (72 reviews)

    We've hired OC WiFi Solutions for multiple projects, full home network build-outs, enterprise-grade…read moreWi-Fi, and several Ubiquiti camera systems across different sites, and the experience has been consistently exceptional. Ryan is a true professional: knowledgeable, transparent, and relentlessly solution-oriented. He walks you through options up front, explains everything in clear detail, and always finds the right path, whether that's a smart alternative or a custom configuration. His workmanship is top-tier. Cabling is tidy, equipment is labeled, racks are clean, and everything is optimized before he leaves. Installations are fast and efficient, with zero wasted time, and his communication is excellent from quote to final hand-off. Post-install support has been just as strong, with quick responses, helpful guidance, and proactive follow-ups to make sure everything is running perfectly. If you need Ubiquiti done right, Wi-Fi coverage, networking, security cameras, license plate readers, access control, or multi-site deployments, this is your team. Ryan and his crew are some of the nicest, most trustworthy people you'll work with, and the results speak for themselves. He's completed numerous sites for us already, and we'll continue using OC WiFi Solutions for many more. Highly recommend.

    These guys are outstanding. I got a few quotes before using them, but the other IT services were…read moreconfusing. OC Wi-Fi Solutions, on the other hand, very quickly understood what I needed. It wasn't complicated. They did everything quickly, professionally, and with no hassle. They basically added access points through the ceiling and under the roof, hardwired my stereo equipment and ran cabling all over the place -- totally curing our Internet problems. Reasonable price, too.

    Octave Solutions - isps - Updated May 2026

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