I had a problem with a laptop a few years ago and these guys fixed it at a reasonable price. So I…read morerecently had a problem with my desktop. It turns out that it was entirely my error. They called me, told me the problem was resolved and charged my nothing. Definitely have my business.

Have used them from time to time for many years. Very cost- effective and they get the PCs running…read moreagain. Even did one office/ house call and it went well too. They have been quite reliable.

In a society where trust and integrity are in short supply, SysQuick is a rare find. I brought my…read moreWD Passport external hard drive to SysQuick for service and the owner was knowledgeable, professional, and went above and beyond to try to resolve my issue. I highly recommend this company!

First I took my pc here because I was getting a skipping when gaming, like a 1 or 2 second pause…read more They had it about a week and when I got it back it wasn't fixed. I figured it might be something with the ssd. I bought a new ssd and other components and had them install everything. First off, the wiring was really sloppy. Second, random things that I never had an issue with became an issue after getting it back like when I don't touch the mouse and the pc goes into sleep mode, it won't wake back up. I have to long press the power button and enter through bios everytime. Also, I can't type in the windows search bar, or Netflix search bar or a few others. Idk what's up with that, may be unrelated. Long story short, they had the pc for a good while each time and it's worse than before

My daughter's (a Johns Hopkins student) laptop charging plug broke off in the charging port the…read moreother day. She and I checked with some other local repair places, and got [phone] estimates of $99 and up, and $80 and up..."depending". She also tried the campus techies, and was told "We aren't licensed to work on Lenovo" (I was not aware a special license is needed to pull a broken plug out of a Lenovo laptop! I wonder who monitors that?! ) Today she took it to DNS Technology Group, a few blocks from campus. Fixed it in a few minutes, 25 bucks! And super-nice people, according to my daughter. So props and a 5 star rec for these guys (but be aware they have somewhat limited hours)

John Savage figured out what was wrong with my laptop and quickly got it fixed! I highly recommend.read more

Great store great service 100% fantastic people and great work!!!!!!!!!! Will definitely be backread more

I went to Best Buy initially (I don't know why, maybe I was feeling particularly stupid and…read morethick-headed at the time) and was told that to repair a broken LCD on a 400 dollar laptop would cost...300 dollars. Also, they would have to mail it in to the repair center. I asked why it was so expensive, and the guy said "well, LCDs are really expensive, so the part alone is 200 dollars". I was thinking, ok, who the fuck falls for this crap from a pasty dickwad like this guy? Who would ever think an LCD screen was more than 80 bucks on amazon or ebay? This is why Best Buy is going out of business. The employees that work there are shit. The products are generally shit (unless you firmly deny geek squad protection, warranty protection, repair plans, 5 year soul sucking plans, etc), and honestly they operate on the assumption that Americans are stupid. Yo, Best Buy, we have wikipedia and google, man. Stop being so 1999. Anyway, I called up Charm City Networks, and they said "yeah the part is like 60-80 bucks, but you can buy it online and bring it in and we just charge for labor". They charged 100 bucks for labor(fair enough) and so I went in to see if it was just the LCD that had a problem. They checked the computer, fixed it within a day, and I picked it up the next day after lunch. It was as easy and painless as possible, and affordable as hell. The guys that work there are very nice and helpful, and generally will go out of their way to make sure you have a great customer experience. Everything in that last paragraph is the exact opposite of Best Buy...which is why I recommend these guys for any computer/laptop hardware repair work.

Very slow service and poor communication…read more The diagnostic process took far longer than expected, despite my repeatedly following up for updates. Communication throughout the process was poor, and I was rarely informed about the status of my laptop. In the end, I was simply told that the motherboard was damaged and the laptop could not be repaired. If I just wanted a second opinion that my laptop was broken, I could have gotten one much much faster and at no cost. The experience cost me both time and money, and I was left frustrated by the lack of timely updates and clear communication. I can't comment on the quality of their repair work since no repair was performed, but based on my experience, their communication and turnaround time need significant improvement.

They have handled every kind of computer issue for me for several years, from selling me the…read moredesktop and installing it to sending it to recycling for me when it was due for replacement. I have purchased two computers from them now. Phone and remote consultations to fix issues with audio and other performance issues have been really helpful. Always with a professional, patient, can-do attitude!

The owner has always been very helpful, personable. He takes the time necessary with everyone. He…read morealso hires good people. Regards, Sky

Very poor repair work and very poor customer service. My wife brought her iPhone here to have the…read morecracked back glass repaired. It was completed in a couple of days at which point we picked it up, took it home and discovered that the power button no longer worked. She returned immediately to UTX where the owner informed her that, yep it's broken and "I didn't do it". He then offered to giver her an estimate to repair it if she left it with him! So her cosmetic repair has become a disabling issue thanks to the ineptitude of UTX. Pay the extra and get it done by someone reputable who has some degree of respect for their customers and exhibits some level of responsibility for their errors.

Sherri and Kevin are great! Nie people great service and answered all my questions. Replaced screen…read moreon my old laptop and just had them replace a hard drive on another. Would recommend.

They fixed my laptop with a fast turn-around and an affordable price. I found Kevin to be friendly…read moreand knowledgable. I would use them again (but I really really hope I won't need to.)

It was a pretty good experience getting my phone fixed. It took a bit longer then I was told, but…read morethey did get the job done.

Competitive rates. Prompt service. Friendly service. Would absolutely come back for any tech…read morerepairs.