Highly recommended…read more Excellent work and prompt communication. Took my desktop gaming rig to him to resolve blue screen issue I couldn't solve myself, along with an audio problem and a restore issue. He diagnosed and fixed it all very quickly, at a very competitive price. Will definitely use again.

From the owner: Phone & Tablet Repair, TV & Computer Repairread more

The 1st time hiring someone can be a problem. But I found no reason to be concerned with Chris. He…read moredid a fine job. Thorough and efficient. He ran into an unexpected issue which I thought would add significant time to the job, but he took care of it with only an added 1/2 hour of charged time. Will definitely hire him again.

He mounted the tv to the wall. He did a fantastic job. The tv is mounted at a great height…read more Scheduling was easy. He came on time. He was tidy. His pricing was more competitive than the other companies I contacted and the service was excellent.

I had an issue that came up quickly that made my desktop impossible to use, and I couldn't…read moreunderstand why - I don't know much about computers but I was hoping to find someone to consult with to get a sense of what was going on. Caliph responded to my request for more information quickly and scheduled a consultation for as soon as I was available - he helped me troubleshoot what might be going on and we were able to resolve the issue quickly. He is very patient and goes step by step by step to get more information and eliminate possible issues. Highly recommended.

The service was top notch and my problem was fixed quickly. I highly recommend the services to…read moreanyone with computer issues. It was an excellent value.

I cannot say enough good things about my experiences with this company. They have helped me with…read moreall of my IT headaches and fears. Mr. Knight has taken the time to ask me what I'm looking for and what I need (instead of telling me what I'm supposed to want and need). He presents options and the pros and cons of each AND he deserves a halo for the way he patiently explains things to me in a way I understand which I know is hard to do! They are professional, on time and trustworthy.

Last minute complications with my laptop and I.T. Just Works was very timely efficient, extremely…read moreresponsive, and had the best value! I highly recommend I.T Just Works for your needs!

My son got milk in his computer and we thought it was dead. Kevin came out, on a Sunday, to see if…read moreall was lost. Kevin made sure that the battery was working and even sent us a link to get the correct battery. He is personable, professional and helpful. Would highly recommend him.

From the owner: Since 2020, KTG IT Solutions, LLC has been a leading provider of Electronics/Computer Repair and IT…read moreconsulting for residents, small and medium sized businesses in Maryland. ​ “Computer repairs FOR any complexity.” “KTG IT Solutions guarantee to meet all your technology repair needs. We are fast, affordable and mobile! Technology plays a major role in our lives. During these unprecedented times, the world is relying on technology now, more than ever. When your desktop, tablet, or laptop needs a fix, you should have an expert to handle your repair. That is where we come in! With over 10 years of experience in the electronic repair industry, KTG IT Solutions is reliable to get the job done quickly and effectively, providing the best in customer service.” “A trusted source…” Best Prices Quick/Convenient Repair Time Experienced Professional We can come to you! “Remote and mobile…” We provide Remote IT Solutions to examine your unique PC needs. Our professionals are experienced in dealing with critical PC challenges.

I highly recommend Will and Nicholas for your I.T. issues. They are both very knowledgeable and…read moreprofessional. Will charges by the hour so you get exactly what you need - which is a great business model for individuals with I.T. challenges. I had the unfortunate experience of opening a evite dinner invitation attachment on an email from a known acquaintance which turned out to be a Remote Access Trojan (RAT). I tried several times to clean my hard drive with Nord VPN Threat Malware and Malwarebytes programs which found nothing. A backdoor was established on my laptop and I could see the intruder's mouse pointer navigating throughout my laptop while my mouse pointer was disabled. The only solution to stop it was to sever the internet connection. The issue persisted for several days when I would reconnect the internet. The intruder wasn't always present but I could see when they were. The intruder got into my Google password manager, Quicken account and attempted to make Amazon purchases. I was running out of airspeed and ideas and recognized that I needed professional assistance. I researched locally for an I.T. firm and found Will Get IT Done. I met with Will who examined my 7 year old laptop and he recommended I simply replace it as the cost to wipe it clean/replace the hard drive and reload would be comparable to a replacement. Although working just fine prior to the intrusion, given the age of my laptop I took Will's advice and purchased a new laptop. Will and Nicholas transferred all of my clean files from the old to the new laptop in their lab leaving the RAT in the old hard drive. I am now back in great shape. The total cost was well worth it for the peace of mind. If you need any I.T. assistance do not hesitate to give Will and Nicholas a call. They will deliver!

Jonathan, I am so sorry I didn't write your review sooner. You are undoubtedly one of the best…read moretech support persons I have ever met. Your knowledge is incredible from computers to printers and even televisions. You are also so patient with non-tech people such as myself. Soon (I know I say this all the time) I will be purchasing a new Mac and you will be by my side or at least on the phone. Thank you for all you do for me. Without you I would be throwing this Macbook out the window. Judi Jones, Annapolis

Professional, personable and reliable. They explain…read moreeverything very thorough without giving you any expectations or mislead you. They believe in integrity and honesty. Thanks for all your hard work! I will be back for all my computer needs, including backups and protection. Kind Regards, Coach

Very slow service and poor communication…read more The diagnostic process took far longer than expected, despite my repeatedly following up for updates. Communication throughout the process was poor, and I was rarely informed about the status of my laptop. In the end, I was simply told that the motherboard was damaged and the laptop could not be repaired. If I just wanted a second opinion that my laptop was broken, I could have gotten one much much faster and at no cost. The experience cost me both time and money, and I was left frustrated by the lack of timely updates and clear communication. I can't comment on the quality of their repair work since no repair was performed, but based on my experience, their communication and turnaround time need significant improvement.

We have been using the nerd service at our company now for about 2 months. Everything is running…read moremuch better is all I can really tell you there. It was a nightmare before. My company had been using a different IT company for many years and then they decided to do an upgrade. After that nothing worked for almost 4 months. We really should have called them sooner. I asked Anthony our main tech if ever did any work in people homes. My parents had bought a new PC from best buy and they had their people come in to set it up. After many hours the job was not done and my parents were not happy. I explained the situation to Anthony and he was happy to do so. He spent 2 hours got the computer setup and even got their old photos off of their other computer. I called my parents later that night and they were very pleased with the service and would recommend the nerd service to anyone.

From the owner: Residential solutions…read more Get that old computer running like new: We will come to your home and clean out your computer and get it running like new. Provide you with good antivirus, free option if possible, and make sure your system is up to date. Check your networking equipment to ensure it is properly secured. We will make sure your data is being backed up properly Install a new Computer or Device: We will come to you home and setup that new laptop, desktop, tablet, or phone. Get connected to wireless and printers, or other devices you would like connected to. We will make sure your data is being backed up properly Provide you with good antivirus, free option if possible, and make sure your system is up to date. Website Services Create your website template, each one is unique. Create you easy to use web portal for you to easily edit you website. Get email setup for you new domain. Get your website on all the most popular search engines. Business Solutions Get your office setup and connected: We will come into your business and setup a domain environment for you. Get the domain servers setup, Create users, setup email, and provide security recommendations. Time frame for a normal setup is usually 8 to 12 hours and preferably done over a weekend. Get your business online: We will create your website, get your website online, and provide SEO support. Get email accounts setup for your domain and provide a free option if possible. In most cases require

I had a terrible experience here when I brought my phone in to get a new battery. They worked on…read moreit for over two hours, then informed me that the battery they'd put in was "dead on arrival," so my phone no longer worked. They could not put the old one back in. They had no other batteries. They reached out to the Columbia Best Buy which had the correct battery, but couldn't get to mine that day because "they had other phones to work on." They then incorrectly informed me that the Annapolis Apple Store had the correct battery, which they did not. They couldn't even process my refund correctly and charged me for making my phone completely non-functional! I spoke to both the Geek Squad and store managers who did nothing to help me and acted as if they bore no responsibility for putting a dead battery in my phone. They kept saying they offered me multiple options to get my phone fixed, but when I asked which option would result in my phone getting fixed that day, they can no idea. This was even after I informed them I needed my phone for work. This on top of generally slow service, awkward interactions, and huge lines at the Geek Squad area. I did not feel cared for as a customer and will not be going back.

We were warmly greeted at the door by a nice young lady. Kudos for that…read more Everyone in electronics except Eric just shrugged us off when asking for help. We made our $529 purchase through ERIC. Suggest seeking him out.