Briar and his company are reliable and fair Would always choose them for a move. Showed up on time and nothing ever broken or misplaced. read more

To start, we chose Offload Moving because it was veteran owned and local.And unanimous 5 star ratings! My wife and I moved from Nags Head NC to Chesapeake--a move of about 60 miles. We moved July 14-15, with an added day of the 16th because they didn't have enough room im their truck on Day 2. From the start the young men, who were very polite, told us they were undermanned. They also told us after day 1 the estimator (who visited our house beforehand) was way off on how much they had to move (this after we left a washer and dryer originally set to be moved). Two of the group also told us they were 'new' on the job. On Day 1 we noticed they were packing rooms as individuals instead of working in teams. On Day 2 the same occurred--one guy would start a room and another would finish. In almost every room something was overlooked and we had to find someone to go back and finish. Day 2 finished at 11 pm in Chesapeake with a hurried unloading and little time to put boxes in the correct rooms. Why? Because only two of the guys (Gavin and 'Washington Commander') bothered to put detailed descriptions on boxes--just a number. Two days after the move our Realtor in Nags Head called to say an entire kitchen cabinet of pots and pans were left behind. The manager called us to express her concerns and showed up at the destination house later. We told her the guys worked hard and 'stuff' happened. When we found out about the pots and and pans, I left On Friday, after we found about the pots and pans, I called their office and left a message to speak to the owner, Briar Baughman to call us back just to talk. We left a polite message saying we wanted to express some concerns. I called again the following Tuesday and was forwarded by the office to Briar's cell phone. No response. My wife called Wednesday and was told she would get a call back. Didn't happen. Same Friday, except instead of a call we received an email telling us they took no responsibility and by the way, 'your window for claims is closed'--something we had not even mentioned. A summary of issues: A two day job turned into 4 days and still things were left behind. The owner nor anyone else refused to call us. On Day 2 the last boxes unloaded were soaked and Gavin said the truck had leaked somewhere. Old books, a family Bible, and other items were soaked and ruined. Cords were not packed with items--we still can't find cords for appliances, printers, stereo equipment. Boxes were not labeled. Or totally mislabeled. Towels were books. Books were electronics. The glass on our laser printer was smashed. Small pieces of items were removed and we can't find them. Items from the same room ended up in boxes mixed with other rooms. Small fragile items were carefully wrapped, then placed at the bottom of a box and crushed or broken. The list goes on. Hell, they even left their company iPad here and haven't come to pick it up even after we called the driver the same night. I rarely rate any company this poorly. Check my reviews. But I have zero desire to talk to the owner now for any reason. Time to move on. read more

Off-Load Moving - Smashed laser printer - Movers Near Me - Chesapeake, Virginia

Movers were on time, courteous and completed the move earlier than expected. Had a hiccup with a damaged item, owners went out of their way to make things right. Overall a positive experience. read more

When offload loaded my truck you did a horrible job. I had many pieces of furniture damaged. I called and sent pictures, and have written confirmation from people in your company that a horrible job was done, that this wasn't how you did business, and that they would work with me to make this right. I continued calling for months, and there was no progress. I occasionally talked to various people who assured me that they wanted to take care of me and that this was not how their business worked. That they were heartbroken that this happened. Clearly they didn't actually care and were hustling trying to wait me out. I finally asked a lawyer to help me work out a solution. Then I was told that nothing would be done. My mother's cedar chest, which was bequeathed to me when she passed, was smashed. Furniture was stacked with no padding and was gouged and ruined. Handmade tables were broken. Boxes were not marked or taped, there kitchen utensils all over the floor of the van. So off load agreed that they did a negligent job, but is doing nothing to compensate me for any of that. I can't afford to sue, so there's nothing I can do. But you are a horrible, horrible company who lies and treats its customers with no integrity, honesty, or respect. You strung me along for months and won, because I don't have the resources to hold you accountable. So no, I will not recommend you. In fact, I am going to post this thread to every social media site I can think of and every place to leave a review I can find, along with the pictures of damage. Hopefully, I can keep some others from having a similar experience. read more

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I needed them to move furniture all around my first floor while hardwood floors were refurbished-zhree visits. They were prompt careful friendly and knew exactly what was needed. A perfect job! read more

I chose Off Load for my move to Northern VA because they were responsive, professional and polite. They had a team member at my house to evaluate the scope of the move. The price was very reasonable. They made the rest of the process extremely easy. Their team showed up on moving day and in no time my belongings were packed. The next day the team was on time and they moved a lot. Nothing lost, nothing damaged. Very polite and accommodating crew. I highly Off Load. read more

When my mothshort-notice move to a different assisted living apartment on short notice, I wasreceived a quote, scheduled, and confirmed turned out to be seamless! I reached out for a quote and, impressively, had everything scheduled and confirmed within just 24 hours. I received the confirmation on Wednesday, and moving day was set for that Saturday. The moving team, along with theonpany owners, recouldn't y to tie up any loose ends and ensure everything was perfect. I was truly impressed by their dedication; they handled my mother's belongings with such care and were genuinely attentive to anything that required speci orreceivedc packing requespaidWhile this may not have been the lowest quote I received, the level of service we experienced was worth every penny. They exceeded our expectations with their thoughtfulness and professionalism. It was a huge relief to know that my mother's things were in good hands, making the transition smoother than I had hoped! read more

The Work Load: on different occasions, Off-Load Moving (OLM) moved a piano, and delivered two sets of couches, not to mention assembled necessary reclining couch pieces for us. The Crew: This hard working crew is professional, yet personable and they meant business in safely moving our goods. Not to mention, they did everything in a timely manner and were very easy to work with. Overall Assessment: Would absolutely recommend OLM to everyone. Stop wasting your time searching for a moving company, because OLM can do it all. The care they took with not just the items coming into our home but they carefully moved our current belongings aside to make way for the new furniture, they added padding to the door frame, and took away the obnoxiously large delivery boxes. It was a stress-free and first class experience. Side Note: OLM's owner recommended we check out Casual Home Furniture in Chesapeake, which was an absolute win. read more

Off-Load Moving - Movers Near Me - Chesapeake, Virginia

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Briar and his team were all phenomenal! The way they introduce themself when they first arrive gave us a peace of mind. They take pride in their job and you can 100% see it! They treated my home goods as it was their own. Carefully packing and organizing all the items. They kept me up to date on what has been done and what they are doing next. The quality and value for their service is outstanding. read more

Off-Load Moving - Movers Near Me - Chesapeake, Virginia

The 3 movers who came and packed my POD for me were fabulous! This company is trustworthy, honest, diligent, and truly cared about my move. I would call them again and again and again!! read more

We had too large moving containers that needed unloaded and the crew that came out (Zach, Terrell and Ashtyn) killed it! We highly recommend them for your moving needs. They were efficient and effective, I love that they were sure to make sure we were satisfied before they left as well. read more

Awesome customer service. Casey(her) was very helpful understood the services I needed. They were able to work me in for a last minute move light load from Chesapeake to Newport News. The guys that came out were polite and courteous. Would definitely recommend this company.Will be calling for any future moves and the pricing was competitive as well. read more

EXCELLENT experience with Off-Load Moving company!!! This was the 4th move that I have had between apartments and now to a condo in 7 years, and by far it was my best experience!! From ease of booking (left message online and they instantly replied and then sent quote the next day!) to reminders ahead of time, to texts and phone calls for confirmation of details, to arrival exactly on time day of move with 3 of the most polite, professional, friendly, and strong young men providing quick, efficient, and smooth service! I can't recommend them highly enough! This was a challenging job-- carrying everything up 4 flights of outdoor stairs ending in the rain (!!)-- I was very pleased and impressed. All that I can say is THANK YOU!!! read more

Off-Load Moving was beyond phenomenal! I contacted them on a Sunday. They had people out to my house the next day, earlier than expected, to move two additional items that weren't even talked about in the initial contact. I would recommend them 100 times out of 100! Super nice and respectful, I just don't have enough great things to say about them!! read more

I can not say enough about this company.... to find a good moving company in this day and time is virtually impossible! Off-LOAD was on time, sooo personable and kind, professional and very reasonably priced. I will be recommending them to all my family and friends for any moving needs they might have! read more

2 young kids trying to get a business together but they have no professionalism or good communication. Rude!