So I just got screamed at on the phone by this business. I got a state inspection and oil change,…read moresome fluids topped off, etc. in March last year and everything was pretty good. No complaints. They did great work. I had a Pep Boys oil change coupon so I took my car in today to get that and the inspection done. Took lots of trips so my cars brakes and tie rods quality didn't pass this year. Not islands imports fault, I'm sure they were passing last year. Big quote from Pep Boys. I called Island Imports to ask about their hourly rate since Pep Boys was rather high. Pep boys stated they would allow me to bring in parts to put in, so I was just shopping for an hourly rate and seeing where I could find ways to save. When I told whoever answered the phone at Island Imports this, they started screaming at me that they were not a reputable business and shops aren't allowed to do that. I didn't know that, but I am just trying to figure it all out. I interrupted her in the middle of what she was saying to state that pep boys told me differently, but that I was simply just trying to understand their hourly rates. The conversation devolved from there, I was near tears trying to get words out, and she was still telling me how rude I am for interrupting and implying her shop would ever put on parts I brought in myself. I was just trying to ask what their rate was to understand general costs. It was the most uncomfortable conversation I have ever had with a business and it ended her eventually explaining rates are dependent on a number of factors, and more or less stated that they didn't want my business and I should stay with Pep boys. I'm still gonna give them three stars because I know they're capable of good work, so I hope you guys have a really nice experience like the first time I went.

I was amazed by and great service that I received from Island Import Services. They were honest…read moreabout what needed to be done to my car and their generosity and kindness is unparalleled. I will definitely be taking my car here for any work that needs to be done and recommending them to all my friends! -Kira, Richmond VA

One of the worst dealerships I've ever brought a Jeep to my drove so bad after I brought it to…read morethem and they talked me into spending $4700 on a new suspension. I already had a rough country suspension on it that worked fine until they worked on it. It drove like a wagon. I almost flipped it over going up the interstate. My wife and daughter would not drive it again and I had to end up selling it and buying them a new I give them zero stars.

The guys in the shop recently lifted my 4Runner, added upper control arms, new wheels/tires and I…read morecouldn't be happier. Brian knows what he is talking about and didn't try to sell me on one product over another. He discussed all my options and pricing was fair with labor. Don't listen to the odd reviews- shop is under new management. Also I never felt different being a girl going into the shop and discussing my options. They treated me fairly and with respect. Everything put on vehicle was on par with what's recommended in 4Runner forums, etc. Very happy!!

I had a quote from Tappahannock Chevrolet for over $4000 to fix my transmission and back brakes…read more Andy found exactly what I needed fixed and for $ 1500.00 not only did I get my transmission, he fixed my back brakes as well!!!! I trust the shop. And the customer service is above and beyond and completely over the top of anything I've ever experienced Thank you, Andy for your employees and for such an amazing Automotive, where I can bring my vehicles and feel confident you will fix only what I need!

I will ALWAYS be a loyal customer here. Andy and his team go above answer beyond to service their…read moreclients vehicles. He's trustworthy, timely, and reasonable. I can't say enough great things about this business. I'm a customer for life!

I was driving from Richmond to DC and my car overheated on I-95 on a Sunday night. Got it towed…read moreto Economy (recommended by the tow truck driver) and they were able to fix the car the next day. They explained exactly what was wrong and made sure I understood the issues, the cost, and the time it would take to fix. It was a very stressful situation and I appreciate the explanations and the service - the car is now running well even though the temperature has been insanely hot (over 100 degrees in DC). I highly recommend.

We dropped our van off for an oil change and inspection the night before service so we could have…read moredone early as we were leaving out of state at 3 pm. They neglected to call us until 2:10 p.m and said it failed because it needed a brake light and they would charge us $4 for the bulb and $37.50 for labor! We changed the bulb ourselves(took less than a minute) immediately in their parking lot and asked for a pass sticker as we had to leave that very hour. They refused to accommodate us and then a person(female) who rudely laughed in my face multiple times after she was seeing I was upset and then she told me never to return to her facility. I feel they used my time restraint to have them do the job when the were supposed to get the van serviced early in morning as requested. Shame that the owner doesn't understand the importance of helping out a local. I would NEVER EVER recommend this company as long as it was owned by this unprofessional rude owner.

You cannot trust Mechanicsville Toyota Service Dept. at all! When we took in our Sienna for the…read more"10K' service they gave it back to me without the tire pressures being checked, the tires NOT rotated, and worst of all, left off the oil filler cap and it blew oil all over the engine compartment. They had to immediately come to our house, pick it up, take it in to steam clean the entire engine compartment, and re-do the whole service all over again! Ever since that Fubar, they promised to have Master Techs either do the work, or at least double-check everything before releasing the car back from service visits! BUT GUESS WHAT? THEY DID THE SAME THING ON OUR 25K SERVICE JUST NOW!!!!!!!! tHEY LEFT THE DAMN OIL FILLER CAP OFF AGAIN AND WE RODE AROUND FOR OVER A WEEK BLOWING OIL ALL OVER THE ENGINE COMPARTMENT!! I'M CALLING THEIR CORPORATE OFFICE!!!!!!!!!!!!!!

I took my wife's car in for a front vibration and was assigned Brandon as my service advisor…read more Initially, he claimed only the front driver-side rotor needed replacement. When I mentioned I had replaced it myself just three months prior, he blamed the issue on the part not being OEM. The very next day, he suddenly stated both rotors needed replacing. When I questioned this, he got irritated and rudely told me I didn't have to get the work done there.Since my car was already there, I authorized the repair but explicitly asked him to leave the old parts in the vehicle so I could process a warranty exchange. He agreed. He assured me the car would be ready the next day and promised to call me with updates. I called the shop several times the next day and left two messages, but he never returned my calls. Instead, he called my wife, and I later found out he didn't leave the old parts in the vehicle as promised. Terrible customer service at its finest.

After multiple other auto shops didn't fix the problem with my truck and rather told me I needed a…read morebunch of other completely unrelated work, I took my neighbors recommendation to take my truck to Mincz. They fixed the issue, confirmed that the work the other auto shop said I needed actually did not need done, and they picked up on another intermittent issue that had been going on with my truck for some time. They went above and beyond even after a extended ordeal with my finicky truck. Jason and the Mincz crew are knowledgeable, honest and professional. I appreciated that they communicated what was going on with my truck in detail and physically showed me the issues, instead of the usual "Your truck is ready." They will have my business for all my vehicles going forward.

Owner is very nice and has great customer service. Ive been taking my trucks here for over 5 years…read moreand have never had problems! All the guys that work here are great! Great place to go for new tires! Overall amazing experience every time!!

Great experience! They did a great job creating my vision for my new truck. They have earned my…read moretrust and I'll be back.

I am not sure why this place doesn't have more reviews. I was thoroughly impressed with Davis…read moreOff-Road. We did a mild suspension lift on our 4Runner and I couldn't be happier. They answered all of my dumb questions and made everything make sense to me. They didn't try to up-sell things to me that I didn't need. They even performed some extra work and fixed things that others broke at no cost to me. Highly recommend for anything off-road or suspension related!

Where do I even begin? After everything that's happened, I will never trust this company with my…read morevehicle again. A few months ago, I brought my vehicle in for an oil change and was supposed to receive a tire rotation because I purchased my tires there. The tire rotation was never done, and no one told me my brakes were in serious condition until after I had already paid. Almost immediately after leaving, my brakes started making noise. I was told I had enough brake life to make it until my next oil change. That wasn't even close to true. Before I reached my next service interval, the brakes were grinding, and I was suddenly facing nearly a $600 brake and rotor replacement. If my brakes were already that close to failure, why wasn't I warned before they destroyed the rotors? Then, after paying for the repair, I was once again told I would "probably need brakes again" on the exact same side. That made absolutely no sense and only raised more concerns. The worst part came after my most recent visit. My vehicle started feeling like something was wrong, so I inspected it myself. I found one lug nut completely missing, and the rest were loose and barely holding the wheel on. I'm incredibly lucky my wheel didn't come off while I was driving. That could have cost me my life or someone else's. At this point, I have absolutely no confidence in the workmanship or safety standards at this shop. Between the missed tire rotation, the lack of warning about my brakes, the repeated issues with the same wheel, and the dangerously loose lug nuts, I cannot recommend this business to anyone. I strongly encourage every customer to inspect their vehicle before leaving because what happened to me should never happen to anyone.

honest and competent. They do what they say needs to be done and advise when work is needless.read more