Just walked in for a quick battery charge check, was greeted by a younger woman who helped me out (didn't catch her name unfortunately!) and was she super knowledgeable! Turns out my battery was fine so I didn't need to go get a new one, but was very happy with my experience. I'll definitely be coming back if I need anything else. Thank you so much! read more

was told a part would be there the next day when the doors open. I call 2 hours after they open and there is no sight of the part and the order doesn't exist read more

Stop making advance on me. It's unwelcome. When you have car issues in Richmond, this is as good as you're going to get. They will fix minor things - for free - in the parking lot. How amazing is that. The stuff in the store isn't always the cheapest in the world (comparable to Autozone, I think), but the guys here are super friendly. Fitted me for free with a headlamp bulb. Advised me about my electric outlet in the car. Altogether good experience, they were kind of busy on an evening of rain and mayhem, and still got me in and out fast, much like your Grandma. read more

Advance Auto Parts - I tried to date somebody from here but they rejected my Advance - Auto Parts & Supplies Near Me - Richmond, Virginia

I contacted the store on the Brook Rd. The post number is 7216 I had to dump some used engine oil, and gave them a call before coming to them, to verify how much I can dump. They confirmed that 13 Gallons are OK. When I physically came to the store. They told me to dump only 5Gl. I talked to a man who answered the phone, and he confirmed that he told me 13 Gl is OK. The store manager said that he does not care. I made a trip for nothing. They are totally not ethical or professional at all. read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Richmond, Virginia

Soon as I walked in I knew I was going to have an issue. I walked in and no one spoke to me so I had to look around to find help. David, some kind of manager was the worst! Personal jokes so unprofessional. I tried to pay with cash and he states"everyone pays with card" actually I can use what ever funds that is acceptable by the government! These places will slowly go out of business with poor customer service and as amazon gets closer and closer to same delivery times! read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Richmond, Virginia

Very poor customer service. Saturday I ordered a rear wiper for a VOLVO 2005 XC90. Came in Monday but they did not call me to say it came in. Called on Tuesday. Said it was ready. Came in today Wednesday. Wrong part. Correct part cost $5+ more. Rep. Blamed other rep not present. Co. took no responsibility. Manager looked over shoulder of rep. Provided no help/input. Refused to discount the $5 for their failure and wasting my time and money. I have no expectations that they'll call me when it comes in. Also, they never offered to help install the wiper. Even after I told them that I was worried about install because last time I broke it while trying to install it. He just said "Well, just read the instructions!" read more

live and learn: buyer be ware never purchase a battery from advance auto if you want a refund on a faulty battery. i bought $180 die hard battery from advance auto on forest hills boulevard which turned out to be faulty. \ advance installed it, a few months later, the car refused to start--battery was dead as a doornail. i had it towed to my mechanic who replaced the battery saying it wd not charge and was faulty. he gave me the faulty battery so i could take it back to advance. advance will Not refund me. they will replace the battery. that is their company policy. too late. my car mechanic had replaced it so i could drive my car home. guess this is a mistake one only makes once. read more

I LOVE the workers here. They are so helpful and informative, and on top of all that, hilarious. The handful of times I've been here, the staff greets you quickly and helps you find exactly what you're looking for. Even after you purchase your products, they'll help you attend to your vehicle as well. Best employees ever. read more

Simple Complaint- don't close the store until it's actually closing time. NOT 8:58,8:59 but 9pm M-F. Two people seen in store, one person came and said Sorry we are closed but looked for Confirmation from the manager. And at that time THE MANAGER shook his head NO. Not COOL!!! read more

Been using this store since it opened years ago. The people know the products they sell, and aren't afraid to tell you when you are overbuying a high priced item when a less expensive one does the same job. I always get my wipers changed there. Brin was a huge help in saving me some $$ picking them out, and also with my choice in washer fluids. And he installed my new wipers in no time at all! Good people! read more

Very helpful employees. My dad & I were looking for a 1/2-13 tap, but we could only find a 1/2-20 tap in the store. One employee (didn't catch his name) was able to recommend the Home Depot down the street for a wider assortment of taps, and we were able to find the right size there. read more

Best Advance in the area. Brought my truck in to try to figure out what was causing my hard brake pedal. After lots of diagnosing and many parts later, I still couldn't come to a conclusion. Josh was very helpful when I visited the store. He actually took the time to come outside and look at my truck instead of just leading me into another dead end. I am very appreciative of his expertise and with his great customer service, I'll visit this store again. What a stellar employee! Thanks again! read more

Dead battery, new wipers, Great prices. These guys do it all and help you in the parking lot too. Go there and get educated. I will never go anywhere else. read more

Such a helpful staff! I was expecting that finding and installing new windshield wipers would be an irritating process but Luis was so helpful. He told me about the buy 1, get 1 half off sale on some great windshield wipers AND he installed them for me. There were 3-4 others customers in the store at the time and each one was being helped. There was no wait time to get help, even on a Saturday! Great overall experience and lots of windshield wipers in stock in case you need to prepare for rainy weather. read more

I visited the other Broad street location (closer to Boulevard, next to McClean's) and was very impressed with their excellent customer service. Not only did the employee run a diagnostic test, but he directed me to the proper coolant, installed it and even replaced my brake light. His help was very much appreciated and I will be back in the future. read more

Manny was very helpful when I was in the store recently looking for wiper blades. I'll definitely be returning in the future.

I came in with a question about my headlight because of a pre existing problem and I just needed someone to check and see if I was having the same problem again. There was only one person working when I came in at 6:10 on a Monday evening, the man "helping" me was very stand offish and when I told him the problem he just repeated back to me exactly what I said and said he would check it. I was told to just wait one second and then probably 10 people came in and I was ignored for around 20 minutes. As I'm standing waiting for the man to help me he walks past with another person to go check her car and take care of her even though I have been here 15-20 minutes waiting. I was given a minuscule apology and I wasn't told anything I didn't already know. I will not be coming back to any advanced auto parts as this is not the first time I have had an issue with lack of knowledge and disregard to customer service. read more