Awful service. Close before posted hours and staff hangs out in store. When you call, they just…read morehang up on you.

I went into for cabin air filter for my car. I walk up to a guy and asked him for help, he straight…read moreup looked at it and then at me and said "oh I don't know if we have this" and walked off. What!? I figured stuff myself anyways. Lazy, unprofessional, unhelpful and overall bad experience. Don't really recommend this place

Horrible service. If I ran this store I would fire half the front counter staff. Waited 15 mins on…read morehold to confirm a part in stock (showed in stock on the web site). 4 employees on the front counter with all of them just talking to themselves and on their phone. After 20 mins at the counter I gave up as they couldn't find the part.

O'Reillys is by far the best automotive parts store in Richmond. As far as I'm concerned none of…read morethe other ones even seem to know what you're looking for when you go in there nor do they care, but O'Reillys is always on point.

You already know they the best for anything tire/wheel related lol…read more Nothing much to say

I visited this location today for a set of tires and my experience was HORRIBLE!!!! For starters,…read moresomeone looked like they may have taken a nap in my passenger side seat. My chair was laid all the way back and they told me that they sat in the seat to look for my tire lock in my glove compartment, then stated that no one sat in the seat. I had a pair glasses in my passenger seat that one of their techs STOLE. The glasses were $100, however it was my hard earned money that paid for them. It's not about the price but more so the PRINCIPlE. The manager was the worst and I would NOT RECOMMEND this location or business to anyone. Please make sure to remove your items from your vehicle if you choose to visit them. The worst customer service EVER!!! BEWARE... the 1 star was given because I had to give a rating in order for the review to be posted. This location should not receive any stars.

I'm a bad driver, so this place has saved me. Third car back on the road.Thanks to the guys for…read morehelping me out

By far the WORST Junkyard I have EVER been to. I enjoy trips to the local yards but I couldn't wait…read moreto leave this terrible place. Upon arriving you walk into a little trailer, where there were 3 young girls (not hot btw), that offered no assistance, and all seemed to just completely hate their jobs and know nothing about cars. Pay your 2 dollars and your in. The website claims they have 1200 cars onsite, this is complete and utter lie, there may be 200 max, and along the treeline is stacks of crushed cars. Are they counting the mountain of already processed/crushed cars as available parts cars? I don't know but still not even close to the claimed 1200. Over half of the cars are sitting flat in the dirt! Not set up on welded spares wheels, so if any of those cars you need suspension parts, transmission, diff, or access to anything under the car it isn't possible, and they won't pick it up, move it, or pull the part for you. What is the mindset behind this??? The cars in NO sort of ORDER What-so-ever! Every yard I have ever been to has some sort of field order, They are placed in designated sections of some sort like Imports, Domestic, Ford, Honda, Trucks, Vans, etc... This place, NOTHING, you have to walk the entire yard to see what they have! Luckily you can walk this entire dump with essentially no stock in about 4 minutes. You'll see a Saturn beside a Van, beside a Boat, beside an Oldsmobile. Makes no sense. The selection of cars is the worst I have ever seen. I needed some 98-2011 ranger and explorer parts. there were 3 squarebody rangers there from the early 80's, and that is it? Seriously? I suppose the other good junk yards buy all the usable cars and Pop's only gets the leftovers that no other yards wanted to buy. The ford ranger sold 100's of millions how in the heck does a junk yard not not have a single one, NOT 1???? I have been going to ChesterfieldAutoParts (CAP), my whole life, and they never have any less than a dozen rangers and a few dozen explorers. I did see a dozen Saturns. Who the heck still has a saturn let alone fixes those piles of junk. The plastic body panels explode into shattered bits in anytype of accident and they all just get totaled never fixed. Google pictures of saturn accidents, they are hilarious. DO NOT WASTE YOUR TIME going to POP's, what a waste of my time. They should just close the doors now and stop embarrassing themselves.

Awesome people awesome service! They have always been honest and fair with me. I appreciate their…read moreservice.

Stopped in here on the recommendation of another company that couldn't perform the work I needed…read moredone. They gave me an estimate of $350 saying the part was inexpensive but the labor was "a bitch." I called my mechanic guy and he did it for $80 total and was finished in like 15 minutes.

I called them yesterday to see if my tire was in stock, they were quick to let me know that they…read moreare able to order the SAME day, notify when it arrives, and be able to replace my tire. Same day!!! That's amazing! Quick service and they were really nice! 10/10 customer service, exceeded my expectations! Such an amazing team!

Third or fourth time at this location and it has not been a good experience today! Took 15 minutes…read morejust to check in as they go thru a whole process of try ing to sell you tires, even with a 2025 vehicle that has 16k on it! The people were all pleasant but still waiting for a plug in 1 flat tire and it's been almost an hour and a half! And that was with an appointment. Have seen people come in after and that are already gone that bought new tires!

Quick service. You should shop online and order the part before coming in, but we came in with…read morequestions before ordering, and it was still quick and easy. As I waited, I witnessed a lot of courteous and helpful customer service. This is a very friendly establishment, and the employees are concerned with customer needs and satisfaction.

I have an old truck, so old parts are not readily available as many have been discontinued…read more Fortunately, after emailing and calling close to a dozen parts stores, to include those located in Japan, I called Bruce's Auto and BINGO - I hit the lottery as the part was available. I paid a bit extra to get it shipped and it fit and worked! I had no issues the first time, so when I needed another part, I just called and like the first time, BINGO! The part was available - I again asked to have the part shipped and it did get shipped, and the part fit and worked... So why the 3 stars when it should warrant a 5 star review? Well, it's because the customer service needs to be improved. I received a voice message stating my part arrived, I thought I paid to get it shipped. So the next morning, I called and asked the status of the part...I asked if it was still there as I paid to have it shipped. He confirmed it was still on site. So I drove an hour to the store/warehouse to pick up my part...only to be informed that it was shipped. All I received was, "sorry, my bad..." Not what I expected. As I started driving back home, I received an note of a delivery of my part... Great ability to source difficult to procure parts, however the customer service needs to improve.

Left my car there for a state inspection. Picked it up damaged. The company would not take…read moreresponsibility or give me their liability insurance information. I wanted to go through the proper channels and allow them to handle this privately, but was denied that opportunity. Avoid at all costs.

I I have been a loyal customer of Loretta Seredni for 42 years. Under her leadership, I received…read moreexcellent service - both mechanical and customer. Loretta has retired, and things are not the same. In January 2024, this business replaced my catalytic converter.During the process, I was spoken to rudely. I did not feel as though my business was appreciated. When I reported that my check engine light was still on, I was told that I needed to "drive it off." I know nothing about cars. I have always relied on Loretta's expertise. So, I extend this trust to the new management. In June, about 375 miles later, the check engine light is still on. Take the car back to Seredni on Ironbridge Road. Now they tell me that the check engine light is on because I need a new 02 sensor. I think the 02 sensor was needed in January. I have no idea how much damage that flawed diagnosis has done to my car. But I am now also having electrical problems. They charged me to tell me that if there is a problem with the electrical system, it is intermittent and can't be diagnosed. I drive through a car wash and immediately see the problem I initially reported. There is no light behind my speedometer. I am told that there is a hidden switch somewhere in my car, and if I bring it back, they will find it and get the light to come on. The location is so secret that it took me two minutes to find it on the web. I am not going back. I am looking for a new mechanic who wants mybusinesss. I really miss Loretta.