About 30 days ago, I bought a Smart Dock Plus from AutoZone to hold my phone on my dash instead of…read moremy window. Today, I returned with the receipt to exchange it because the plastic suction piece cracked, making it unusable. When I approached the counter, the manager, Jessie, immediately questioned why I wanted to return it. I explained the issue, but she seemed skeptical, even opening the box to check if all the components were there, as if I might be trying to return it incomplete. I was clear that when I purchased the item, I specifically asked about the return policy and was told I had 30 days with the receipt. However, Jessie claimed she was "doing me a favor" because, according to her, the item looked older than 30 days. I responded firmly, letting her know I wouldn't tolerate her questioning my integrity over a faulty product that wouldn't stay in place. Jessie, today's Sunday sermon about love really kept me calm, or I would have told you exactly what I thought. I won't be going back to AutoZone, and I plan to reach out to corporate to report this interaction. If a customer follows your store's policy and provides a receipt, it's your job to honor it and process the return. I would not recommend this location to anyone. Jessie, you need to take Customer Service classes, I'll recommend it when i file a formal complaint.

So yesterday I went to helotes location I had a battery that was barely 6 months old, I explained…read morethat my truck was stranded. The big kid tested it and it barely registered so he told me he had to charge it before he could do anything. again I reminded him my truck was stranded this guy was obviously and all he could do was recite the same thing. The battery is almost brand new just change it out it's under warranty I DID shop here but now I'll be using O'riellys or advance

Store manager Christopher.P was awesome! He went above and beyond helping me with my vehicle issue…read more Good customer service is hard to find these days and he is a great example of what GREAT customer service is. Give this man a raise!

My man JJ . f hooked me up today on helping me out with getting a stubborn bolt on my car with my…read moreauto parts rented die kit. Together with some extra help we achieved that task. Excellent service.

Great help. All three guys are attentive and want to see you get the part you need…read more Excellent service. Don't forget to sign up so you can get rewards points. Every so often you get a $5 coupon in the email based on your spending. If you do enough you get cash discounts on fuel at participating Shell stations.

I came here to buy a new battery but when they exchange the battery and installed it on my vehicle,…read moreit wouldn't start. I tried to return the $250 battery purchase so that I could pay for a towing company to transport my vehicle but the manager refused and said that the battery is fine. I just wanted my money back at this point to save me the headache of spending more money on my vehicle but now I'm down $600 due to this little trip for a new battery.

My daughter is a UTSA student living away from home. She calls me and says her 2018 Hyundai Elantra…read morewon't start but she knows of a mechanic close to her apartment. She has her car towed to Chad Miller Auto Care and calls me to say she needs a new battery and is being quoted $645. I ask her to hand her phone to an employee, and when I asked why this is so expensive the employee raised their voice at me. I asked for a manager and was informed it was Chad himself I was talking to. I would NOT suggest this mechanic. He is unprofessional and perpetuates the negative stereotype of crooked mechanics preying on young women.

So I read good things about this place. From what I read, they seemed like they knew what they were…read moredoing and maybe they do, but of the two vehicles I took there, both over 10 years old and with a variety of problems, they were able to fix some things,but not all. Mine has an oil leak at least 4 different places haven't been able to figure out. Chad's garage gave me some hope, but they were never able to fix it. I take pretty much all "guarantees" with a grain of salt. "Bring it back"...pffft why would I? You couldn't fix it the First time? More likely, I'll just be dumping more money in sonl you can "half fix it" a 2nd time. One mechanic even told my wife to "hit the dash when her A/C wasn't kicking on...AFTER they fixed it. GTFO... Really!? Cost wasn't exactly on the cheap side...maybe fair, but ONLY if they fix the problem. My impression is they had way more cars than they could handle and were trying to rush them outa there. Fair enough, but I will not be taking either of ours back. Fair warning to those that do.

Robert was on time and a great mechanic. He pays close attention to detail and cares about the…read morequality of his work.

Last Saturday during the heavy downpour, my 2000 Mustang GT decided to not start. The Tow Truck…read moredriver convinced me the problem was the Starter & I had the car moved to my home.. I called RS Automotive and Robert Vincent quickly responded, coming to my home to look at the vehicle. Having worked for Ford, Mr. Vincent identified he problem as a worn-out gear shift wand on the console (not the correct name but you get the idea.) Mr. Vincent started the car & I gladly showed him other issues to provide estimates. His visit was very reasonable, personable & the quote for replacing the PRNDL12 mechanism very affordable. I plan to have him complete the job & start on fixing other issues. This is a very professional operation & I look forward to a long-term business relationship with Mr. & Mrs. Vincent.

Seriously Love Sun Auto in Helotes!…read more Sun Auto in Helotes is the BEST. They've earned my business for life. I've used them twice, and they blew me away both times: * Needed a new tire? They hooked me up with a price way cheaper than the other places. * THREE different Discount Tires told me that they couldn't patch it and tried to sell me a new one. Sun Auto just fixed it right up, no fuss, and saved me a ton of cash. Real honest people! Plus, the place is spotless, there's barely a wait, and they even have a super clean, secure play zone for the kids! Skip the rest, go here. I'm never going anywhere else!

Stood in the lobby for 10 minutes and people just walked by. I ended up leaving. They were not…read moreeven busy, now I know why lol.

The brake lights came on our 2013 Ford C-Max last Friday afternoon. We called BYOP to see if they…read morecould help. Martin diagnosed the brake and suspension issues, the team repaired them and we were able to pick up our only car Monday at 3:00! Quick and nearby service!

They damaged my car and won't take responsibility or offer any solution. I only saw it a few days…read morelater and called right away, talked directly to the manager there and he said he would get back to me. Never happened. So I had to leave messages for them 2 times over a week. At first he completely denied that it could happen because they, "don't go into the back" unfortunately for me I brought my car in for a repair and had the parts in the back seat for them. The damage is on the interior back driver's side door. Clearly something got caught and ripped the vinyl while they were moving the parts. Never go here, they are expensive and won't take responsibility for damage they cause.

Mechanic who worked on my car was a genius. Had trouble…read moreinstalling a new serpentine belt on my Honda, maybe I'm getting to old. Mechanic got it done in less than an hour. Many thanks!

So, I called to get an estimate and he took down my vehicle make and model and got back to me…read morewithin minutes, with a reasonable estimate. I had been waiting half the day to hear back from another 5 star mechanic here on yelp, but Wayne was timely, efficient and MOBILE! Sold! You never know, how it's really going to go with a random mechanic, especially being female. I have been disappointed and mislead about what i was getting and for how much $$$. Not with Wayne, he stuck to his original price despite being asked, by me, to do a couple extra things. As a side note, he's as efficient and timely in person when working on the vehicle. He made record time and had my vehicle up and running smooth. Thank-you, not only for being what you claim but for going above and beyond with reasonable prices!

A Hidden Gem for Honest and Professional Auto Care…read more A family friend recommended Summit Automotive, praising their fair pricing and transparent service. I finally decided to visit on Monday, June 16th, to have a worn spark plug replaced--I'm so glad I did. From the very first phone call, I was impressed. Jon, the service advisor, was friendly, clear, and professional. He took the time to explain everything in detail, including letting me know that their technicians would be taking lunch at noon--so I could plan my visit to avoid unnecessary waiting. That kind of thoughtfulness already set the tone for a great experience. They do not have a fancy waiting area nor a beautiful building facade or multiple choices of beverages but they have the best customer service, pricing and quality assurance of their work. From the outside, the building looks insight or unlikely but this is a total hidden gem on Bandera road. This is my new place for all my car's service and maintenance needs.

I went in on a whim to get my door looked at because it had problems staying closed and would even…read morenot lock because it always thought the door was open. I went in fully prepared to wait a couple hours and pay a couple hundred bucks. Anthony, at the front desk, came and looked at my car and fixed it in less than 2 minutes. When I told him I'd like to at least pay the diagnostic fee to show him appreciation for his time and expertise he declined. Now a days customer service is not what it use to be and Anthony just completely turned that around in less than 2 minutes. I am very grateful and will recommend Summit to everyone. Thank you!!

Although i didn't actually end up using them .They did try to help me with my situation and told me…read moreif i found the parts i needed they would install them for me. So yea next time i want something done to my truck im coming here.

Horrible attitudes all three knuckleheads…read more Listed as place to buy off road permits but haven't in a long long time they say but wasted my time and others by not being professional and taking themselves off the list. Wanted to price snorkel system and install but time three knuckles working there couldn't handle the one phone call between them. Complete incompetence