Great service from an awesome team of people. Looked over our jeep for no cost and told us what it needed to fix a noise we couldn't figure out. read more

They say they match prices... but they lie! Told them i found a set of tires i wanted for 40 dollars cheaper each and they said they couldnt go that low and the other store must have a different distributor... uh yah think? Everything is literally hundreds of dollars more than anywhere else. They know a lot about cars and trucks so its good to go in and ask them questions but they're pretty pushy about upselling. If you've got cash burning a hole in your pocket you can buy your stuff there, it must be that their distributors are expensive because i just don't think anyone would mark up stuff that much. Some of the guys are clueless but a lot of them are actually pretty nice... and it's not the employees fault that any lift you buy there will be 2-3 hundred dollars more than anywhere else.... Also i hear their installation is top notch but it is also overpriced, 300 bucks to do a ring and pinion when i can have a factory mechanic do it for 200.... yeah ill go with the factory mechanic. I asked them if there was a bench rate, told them i have a toyota pickup, they said no because its easier to have the truck on lifts so they can work on the R and P at chest height. A toyota 8" has a 3rd member that the R and P comes out with it, therefore they will be working on it on a bench anyways.... i laughed pretty hard at that, some "off road" experts they are :D Also the guy said they don't take pictures of the wear pattern for the drive and coast on the rings for you..... how do i know it was set up right then? And i asked them If i was gonna have it done if they could write down the CBPL and the shims it took and a few other measurements (i may be dumb but im not stupid) and they said no... The factory mechanic i talked to said he will show complete pictures of wear pattern and proof that its my diff its a picture of, as well as CBPL and all other measurements as well to ensure i'm satisfied. BUT MAINLY my buddy was gonna return his compressor he thought blew up (he bought it a week ago, 30 day money back guarantee), it ended up working just had a reset on it... anyways back to the story. The guy told us there is no way we are getting our money back we will have to pay to get the higher end compressor they now have... seriously? he tried to get the manager because i seemed kinda pissed about this as i should (but I maintained politeness) but the "manager" was taking a personal call and couldn't be bothered. Apperantly things written on their official documents mean nothing, the compressor ended up working when hooked up but i will never shop somehwere that writes something down on a piece of paper and doesn't stand by it, pretty sure thats illegal ORW. Anyways he told my buddy "you're stuck with it" even if we just didn't want it anymore (he bought a better compressor at an off road parts store so he didn't exactly want this one anymore... but he ended up giving it to me in exchange for some cage work so it was a win win). read more

Took my truck here a little over a year ago to have a simple lift completed. Turns out they put the wrong parts on and I had to take it back to have the correct work done all at my expense. After I dropped my truck off first thing in the morning, I was told to return at 3pm to pick it up. No more than an hour later I got the phone call that the work was complete and I could come pick it up. After a $35 cab ride back to ORW I asked the salesperson why he initially told me 3pm and his response was "Oh, I didn't think the guys would be finished so soon." Thanks for NOTHING ORW. I will NEVER recommend this business to ANYONE. read more

Advised them of the exact bumper i needed with manufacture info so they could purchase and install yet ORW ordered something completly different. When i brought my truck in they literally new the part was wrong and proceeded to tell me it would work when aesthetically it was 100% different. I understand a mistake, but they were deliberately trying to change my opinion due to their mistake to avoid restock fees etc.. In addition, I spent over $4k there a few years back on a lift kit with installation and called for details regarding some parts and apparently they keep zero record of past purchases/installs etc. I could understand small transaction, but $4k? They want me to schedule time to bring the truck in to pull part numbers. Get a computer...it might help you grow your business. read more

just wanted to update my frustration towards their ONLINE products. I will NEVER go through this company again. I waited 3 months to get my damn shocks from you dudes. Lied and said it had already shipped 2x, then called again and said you received them from FOX finally. Yeah, honesty is the best policy my friends. I wouldn't be so ticked off with your company and direct people to avoid you! Boo read more

So I took my '05 Jeep Wrangler in to ORW last week to talk about a lift kit and bigger tires. I was greeted by Ian upon walking in. I spoke to him about what I was looking for, and he had an answer for every question I had. He and a manager named Ryan both helped me put together an AMAZING build sheet, and actually saved me money with a few of their suggestions. After I dropped my Jeep off for the build, I was told it would most likely be done around end of business that same day, which I thought might be a stretch. Well, it wasn't ready, but to no fault on their behalf. Turns out, after a final test drive by Ryan, he noticed a "shimmy" in the rear. The rear control arms that came with the kit weren't adjustable, so they ordered a set of Teraflex arms and installed them first thing the following morning. Thank god, cuz I was driving to Los Angeles the next day and that would have sucked. The ride was surprisingly smooth, considering having a 4" lift and 33" BFG Mud Terrain tires. Anyway, overall my experience was great, service and install. No hidden costs, and they never tried to "upsell" me anything. Couldn't be happier. I don't understand the negative reviews, but I guess you can't please everyone!! (PS- they even cleaned up my dirty old license plate holders with new OFF ROAD WAREHOUSE ones....) read more

Very disorganized there... nice enough people that want to help, but I think I spoke to 5 people regarding one part and instead of getting the part in 2 days it took 2 weeks because of their disorganization! I should have ordered it online to save gas and my time... read more

best place to go to have your truck lifted and or to get off road/ desert parts. prices are very competitive too!

I am only giving this place 1 star because I have too. This place has the worst customer service I have ever experienced my life. They have had our truck for 2 months now. How ever I ins company has been slow as shit.. this place does not communicate..some broke when putting the Axel on or something I don't really care what, and they had to go back to our ins.. NO ONE CALLED US. NO ONE COMMUNICATED. DO NOT GO HERE!!!!! read more

Great service and experience! I just today picked up my 2015 F-150 FX4 after having Fox front leveling kit installed, Fox rear shocks, air bags, compressor, bed cover and new tires. It started with me reviewing local shops and leveraging Yelp and personal referrals. To be honest, the reviews were making me nervous. Same was true for 4wheelparts. I did however get connected with Ian Stuart at ORW on Balboa and that started me down the right path. I shared my concerns with Ian in my first call, and he acknowledged my feedback on the reviews and did a great job of getting me on the right track, answering all my questions and working with me to get the right set up, competitively priced, scheduled and delivered on time. I picked it up today and have to say I am very happy thus far. I know you don't always hear the good feedback so wanted to be sure to take a moment to let you know that I appreciate working with Ian and ORW. I will be back and sure to recommend your shop to others. read more

Ok...so I called up ORW in Kearny Mesa today to ask about a price to install a hitch on my new car. It's a hitch that I bought from them in 2008 for my old car and it fits my new 2015 car (same model) that I just purchased from the dealer. ORW quoted me $200.00 to install it (no wiring, just hitch install). I just finished installing it and timed myself. 12 minutes to install by myself! No drilling required. The holes are in the frame with welded nuts inside. One might think since I bought it from them originally I might get a fair price. Not. I still need to do the wiring, should I use them to wire it for their quoted $50.00 fee? read more

Always great customer service and only place I will go for my off-road fun. Thanks ORW!

I had some new gears and locker put in back in Jan. Well they forgot to put in a washer and it wore down both the left and right axles. So I took it in to have it fixed and they charged me for parts even though they messed up. I even asked them how am I responsible for their mistake. They told me factor parts weren't cover to be fixed even though it was their mess up that created the problem. I will defiantly not be going back to them. read more

They have some really killer products, and although very busy, they have really helped me out with technical.They are very expensive, know this before going there. There service is very high priced too, and a long wait, but hey, specialty shops are like that. If i could offer one bit of advice, I would say to the staff, to be more personable, and not assume people will always come in and buy stuff. People come in for the people, the experience too, and the staff seems to lack an appreciation for your visit.They have a good shop and the latest stuff. read more

I never bought or owned a 5th wheel hitch so I went to ORW for help in finding me the right one. That was a bad idea. I now own a 25k for my 14k trailer with no slider in my short bed. Thank you ORW for your extensive knowledge in fitting my truck with a hitch big enough to pull a house. By the way a 2006 F350 can only pull 21k or 22k. This is what I found on the ORW website, We strive to deliver honesty, integrity and value through exceptional customer service and product knowledge. In the process we hope to keep you as a long term customer. I wish I could toss this through the window. read more

I love this place.Lots of cool off road parts .It"s like a man cave heaven when you walk in the door!!!! Bought some new parts for my jk and Jared showed me the shop.Again its amazing how much inventory they have here. Mike h. read more

Very knowledgeable and prices are competitive. Customer service is excellent! Ask for Ian, he's the man! Overall I'm very satisfied. Before I bought my jeep I went in to inquire about accessories and options for lifts and bumpers. Ian was very helpful and took the time to answer my dumb questions. My biggest complaint is they have a lot of good stuff and it's hard to leave without buying something. read more

Went in with a list of parts I wanted for our new truck, Nick was able to match the prices we had found and get everything we wanted shipped right to the store for pick up. Super customer service! Thanks!! read more

Great customer service! Went in clueless about what my boyfriend needed/ wanted for his Jeep. Elias was more than helpful! We'll definitely be back! read more

Dropped my truck off on a sat (today) not knowing they closed at 3 .... no one told me when dropping off.... 4 came around and i was wondering wtf was going on. i called and they were closed. every single number at every single location had no answer, emailed and got no response, face book posted and got nothing.... i need my truck back tonight... they're closed sunday and monday i go out to sea for 18 days due to the fact that im in the navy. pretty f'd up huh? got no phone call what so ever and checked my invoice to find out they have my number wrong even though i gave them the correct one this morning. would love an explanation, my truck, and maybe some money off..... i have no idea how im going to get my truck back so if some one reads this and knows some one there i can contact please give me a call.... 619-852-7913 read more

First off I want to say that Alex my sales guy and Steven the nice guy in the repair department who put my Bestop Nextop on my 2013 Jeep Wrangler, were top notch. My original top came in with a tear in the seam. I did not purchase the top from ORW but Alex did not hesitate to get on the phone with the Customer Service Department at Bestop to see what could be done for a replacement. I also was concerned that I would lose my install payment. Nope. Once I got the replacement top they put it on with no extra charge. I don't get the bad reviews but I was treated with nothing but respect by this team of guys. I will be returning to get my ball joints done and any other work that needs to be done on my Jeep. Thank you Alex and Steven for being awesome. And not to be jerk but I am in customer service and something tells me that some of these bad reviews are from customers who started off rude.. You get what you give guys and gals. Just because people are in customer service doesn't mean you treat them like crap. You get what you give. read more

I have been coming to the Off Road Warehouse on Balboa for 15 plus years and have done just about everything except major fab work. The shop used to care about their customers and had the best service. I found out that the shop was no longer owned by the same family and that explains why the change. Here is my recent experience. I took my new GMC 2500HD in for a leveling kit and new tires and wheels. I picked the truck up and drove off. I didn't get far as every time I hit a bump there was a metal on metal clunk. I got out and looked at the upper control arms and they were sitting on the stops, they had cranked the torsion bars all the way up. Road tested, don't think so. When I returned the fix was to change the upper control arms, really! I don't think so lower it down and inch, problem solved. Fast forward 30k miles, one tire has separated the cords and the other three are almost worn out. I bought one tire to replace the bad one and waited to hear from Toyo, and waited, and waited. Each time I called I was given an excuse as to why we hadn't heard back from Toyo. I call one more time and was told Toyo says the tires are not rated to be on the 2500hd, but that they are still debating on weather or not to replace it as the tire had a patch in it and was not suppose to be on the truck. The patch was in there 25k miles before the tire separated and was on the opposite side from the area that went bad. The wrong tires were installed on my truck, D rated tires not E rated. When I asked why they told me "you requested them" Yes I requested Toyo, AT that were the same size as the tires on the truck from GMC. Seems to me that it should be the tire shops responsibility to put E rated tires on the truck or tell me that they were putting D rated tires on it. After going back and forth with the current store manager I realized it wasn't worth the hassle and paid for new e rated tires. While waiting for the new tires to be installed I met a guy that was waiting for his truck and heard his night mare story. Here is the bottom line the new management does not care about the customer once the product has been sold, installed and down the road. They will not accept responsibility for any issues what so ever, deny, deny, deny that appears to be their policy. So think twice before you have any work done here because they wont stand behind it. read more

Customer service was just ok. They did get me set up for all my needs for my trip to the desert. A bit on the pricey side but didn't have any other options on such short notice. I will probably return if ever stuck in a bind again. read more

I should have listened to my friends before coming here but I did anyway. I ordered two new rear Bilstein shocks fro my SUV and they were the wrong ones. The ones I had put on were for regular cars, not heavy SUV's. The people at ORW insisted they were the right ones because that is what their computer told them. I called the Billstein factory and read them the part number and the factory indeed said they were the wrong ones! Go figure. I went back to ORW and they did some research and what do you know, they also agreed they were the wrong ones after their mechanic took it back in the shop and said they were too long. So I had to wait another week for the right ones to get in and I had to call them everyday to see if they came in even though they told me, they would call me. When I brought it in, they said I would have to wait all day for a one hour installation! They were booked up all day. I told them that is not an option since they screwed up and was told I would be first in line. They also tried to charge me more money for the heavy duty shocks that was ordered wrong the first time. After arguing back and forth I finally got what I wanted with little repect. There are many more off road shops in the area and I will never do business with ORW ever ever again! read more

manager was very rude, did not return phone call (lost me as a customer)

I can only speak for this Balboa Avenue location so let's get started. Customer service was terrible. I booked an appointment the day before and was quoted $290 for a relatively simple installation job. I was instructed to show up to their Balboa Avenue store at 9 am the following day. I arrived at 9 am sharp and entered the showroom floor. I waited in line about 3-4 minutes until the hungover zombie-like employee mumbled "what can I help you with?" I explained to the salesman I had already been helped by "Sean" the previous day. The nameless and riveting man replied "Oh". After reiterating everything I had the day before, I dropped my vehicle off and was instructed to return in 3-4 hours with $309 dollars and change!! I returned as instructed, and here I am in the back "lounge" 2 hours over their quoted time. Folks do not waste your time with this incompetent and over rated store. If I could rate negative stars I would do it. read more

I went in to get a 2 1/2 in lift on my sequoia and I was quoted $2,200. It seemed like a lot of money to me but I didn't have time to mess with it so I had it done. I dropped it off at 9 am when the doors opened and I was called at 4 to let me know it was ready. When I got there 30 min later Ian told me it wasn't ready yet because their alignment machine was broken and they took it to a shop down the street. I was also told they could not put a lift on the rear, only the front because they didn't have anything to fit the rear. After waiting there 1 1/2 hours my truck pulled in and it was sitting really high in the front, like it would with only the front lifted. Ian told be to come back in a week because the front would settle down. Of course it never did because it was lifted 2 1/2 inches higher than the back. I ended up spending $1600 for my truck to look like crap. They should never of lifted the front if they couldn't lift the rear. I ended up raising the rear myself. I then made an appointment to have my truck aligned like they told me to. Again I was the first person there at 9, like the told. I called a couple hours later to see if my truck was done and they told me it wouldn't done until the end of the day because they had moved other trucks in front of mine. They are very friendly when they are selling you something but treat you like shit after you paid for it. This is the worst $1600 i have ever spent on a vehicle! read more

Horrible customer service and shotty workmanship. I was given a quote over the phone for a pair of shocks for my truck and when I came in the price went up. They did not want to honor the quote over the phone, even with the clerk that quoted me the price standing right there. After a very long back and forth discussion and an attempt place an order for me from mexico to avoid taxes, they finally gave me the shocks for the original quoted price. Then came the arguement over the price quote for installation. Again the price went up once I got to the store. I was exhausted by this time and just paid the store price. The installation was no better than the customer service. The shocks were never securly tightened on the mounts and the remote resiviors were swinging back and forth and hitting the frame. To top it off they removed my license plate holder and put a piece of a broken license plate with their logo on it. That is theft. When I confronted the manager on all of the above issues he could not do anything for me other than have his techs look at the shocks to see if it was installed properly. I did not get my license plate holder back and I was absolutely not going to let them touch my truck again. I'll never go back. read more