1. Off The Deep End

    1. Off The Deep End

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    AquaRama Pools & Spas

    AquaRama Pools & Spas

    2.0
    (62 reviews)

    This post is the good and bad about this company. Currently in the process of staging and selling…read moreour home and I am out of the state due to work with everything being left for my wife to handle. I called around several different pool companies to get an estimate we decided to go with AquaRama Pools & Spas. Initially up front after speaking with Bill who has been very Professional and helpful the whole time with this company they were able to get a team out to clean the pool prior to pictures being taken. We were told our services would be every Friday. My wife calls them over the weekend because no one had come on Friday to do the weekly cleaning of the pool, that is when she was told they changed our days to Mondays my wife tells them that our photographer will be there by 1100 on Monday April 18 to take the pictures of the house and asked for them to be there prior to that. Well Monday comes around and my wife had to call the company and double check to see if it was completed prior to 1100 this was at 1030 where she was then notified that the employee had called in sick an hour prior and that no one would be able to come out and clean the pool. As anyone would expect that would get under the skin of any customer and it was unacceptable of the non existent communication from the company. The General Manager Sandy calls my wife after my wife had posted honest reviews of the company on different sites. Sandy was able to get an employee to go to the house unfortunately after our photographers were there. After Sandy had seen the reviews and the conversation with my wife she was trying to convince my wife to remove the reviews that she had posted earlier. My wife had said she would remove the reviews as long as the company held up their end and maintained better communication and service. The pictures below are the result of the employee coming out to service on Monday. I called and spoke to Bill on Wednesday April 20 to see if we were still on the schedule for Friday to be cleaned because our house goes on the market and there will be showings. Our conversations with Bill has always been professional he said the GM was out of the office and would speak with her and get back to me to see if we were still on the schedule. Brings me to today April 21, Bill again very professional had called me to inform me that the GM Sandy would not have us as customers until the reviews were removed. With that being said I can not recommend this company as a pool service due to the lack of Communication and Professionalism from the General Mangers and lack of quality of service.

    Poor experience. Poor customer service. Acid wash was a complete waste of money. Pool looks…read moreworse now than it did before. They blamed me and took no responsibility. Look elsewhere for a pool company to do this service.

    Off The Deep End - poolcleaners - Updated July 2026

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