Terrified of waxing, took my family and friends two years to talk me into waxing. Kept hearing of…read morehow great it felt and how convenient it was, no shaving , ingrown, softer, slower thinner growth. I did what every terrified scared woman does and I google wax places, read reviews and scheduled my 1st appointment with The Wax Lady aka Johanna. Johanna was either going to make this an amazing experience or brake it for me. As soon as I walked in Johanna greeted me with a friendly warm smile. Right away making me feel comfortable and relaxed. She asked me if I had ever been waxed before and made sure she explained in detail what I should expect. Made sure I understood this was my body and if at anytime I decided not to proceed to just let her know. She went over basic breathing exercises and I won't lie as comfortable as she made me feel, I was still terrified. After she pulled the 1st strip the process went nice and smooth. I will definitely be back, I definitely recommend everyone to see Johanna, specially for all those who have never been wax and are terrified. Your 1st time should always be with a person who take their time to make sure you are as comfortable as possible and provide you with all the information you need during and after the process. Thank you Johanna you are awesome.

Johanna is so welcoming, knowledgeable and overall a breath of fresh air! She made my 1st Brazilian…read morewax experience wonderful. Location/room is very clean and I'm always able to find parking. I will definitely come back to her

Nikki is AMAZING! She is the best wax specialist I've ever been to! I see her for everything!…read moreBrazil, underarms, legs and will NEVER go to anyone else! I am always nervous before my waxing, the pain! But every time I see Nikki it's painless! I've been getting, WaxedByNikki for more than 2 years now and could never trust anyone but her. She has so much experience, knowledge and is the type of wax specialist that will not let you leave w. out getting every little hair!

Nikki is Generous. She waxed every inch of my face and neck all for 50 dollars. Normally, I would…read moreget charged at least 70.00 for face and neck. Love this salon. It is in the Avenue Salon. I will come again.

Kia is now my Face Scientist for life! Lol! My first facial with her and it won't be my last. Not…read moreonly is Kia so kind and sweet, but she's extremely knowledgeable in her line of work. She took her time to listen to my needs and shared her knowledge with me so that I can take the tools needed to keep my face feeling fresh. My face is still feeling amazing. Im very thankful for my time with her, along with her blessing my face. Thank you so much, Kia!

Kia is Awesome and SOO nice! She's great and has great products and is not pushy, always gave…read moresamples. This review is long overdue she is just fantastic!

The customer service here is excellent! The ladies at the front are always so pleasant. Xochitl is…read moremy go-to girl for waxes. She's very professional and thorough every single time.

Wax lady was nice but she didn't warn me that I wouldn't be a candidate for wax and it was my first…read moretime getting hairline, chin, and hair eyebrows. Still got charged $28 for my eyebrows still uncleaned and with my chin raw from multiple waxing. She did a good job cleaning my hairline though. She said it was because I had oily skin. Just wasn't for me. Wished I was told earlier before I paid to have virtually nothing done but my hairline.

I would simply say YASSSSSS.... Her professionalism and ability to make me relaxed during the…read moreprocess made the experience that much better... She for sure has a repeat customer in me...Thank you and see you soon...

I have been receiving waxes from Jasmine for about a year. I look forward to seeing her every few…read moreweeks. She is professional and takes cleanliness very seriously. She is also willing to be flexible with your appointment time needs.

I've come here for my Brazilian wax twice now and Angel is super friendly and great at what she…read moredoes. She takes the time to make sure the wax is perfect and even goes in with a tweezer if she missed anything which some waxers don't do. She also goes in with Fur oil after the wax is complete, which I LOVE because that oil is not cheap ifykyk. I'd highly recommend her for any of your wax needs!

I definitely recommend this place VERY COMFORTABLE VERY NICE AND CLEAN I will definitely come…read moreback. She's the best!!!!

I stopped by The Glam Room last week for an eyebrow wax with Naomi--and wow, she's amazing! From…read morethe moment I walked in, she was so warm and welcoming, and her space is super cute and cozy. She absolutely nailed my brows (honestly, the best I've ever had), but what really stood out was how genuine she was. We chatted about lash extensions, and when I mentioned that I'm pretty rough with makeup removal, she totally got it. No pressure, no sales pitch--just a real conversation where she respected my concerns. Funny enough, that made me more open to the idea later! I've already booked my next brow appointment and might even try more services soon because Naomi's combination of talent and amazing vibes is hard to beat!

Got my eyebrows done here and I love the way they came out! Her space her super clean and cozy, and…read morethe bed I laid on was heated and soft. Naomi herself has such great energy which made the experience even better.

Best friend's birthday and booked with Cindy and Morgan for two services (massages and facials) for…read moreeach for my friend and I. When calling and unavailable, leave a detailed message with days, times and service wanted and they will call back or even text: Cindy went above and beyond to make this special and I so appreciated it. The quality of the salon, services and overall aesthetic is exactly what was needed to not only celebrate but also unwind.

Absolutely amazing! The atmosphere and ambience was ethereal and so relaxing. I didn't even have to…read moretell Cindy that I was experiencing tension in my shoulders because she could see right away. The massage was thorough and soothing and she was able to relieve a lot of pressure and pain I had been feeling. I left feeling content and sated. I will definitely come back!

I've been waxing various body parts by myself for a while, but decided to give a professional a…read moretry. I was referred to Jocelyn by Melissa at Tocco Divino Salon ... and I'm so glad!! Jocelyn is very professional but personable. I instantly felt comfortable. She explained the whole process. Even though parts were somewhat painful (I mean really -- what part of waxing is NOT painful??!!), she immediately eased the soreness and made it bearable. Today was the first day of our future together! LOL!

I got a Brazilian and my eyebrows waxed and I was extremely happy with the results. She really took…read moreher time to do her work, she didn't rush which made the results that much better. Definitely coming back.

Jaz is awesome! Fast, efficient, makes the experience comfortable and most importantly a quality…read morewaxing service! I shared some specifics that I would like addressed and she ensured to take care of my requests perfectly. Front desk staff is also very friendly and accommodating. This is a customer focused location and my favorite since moving to the valley!

My family has invested years of business into this location. Not only have I been a long-time…read morecustomer, but both of my daughters have been clients as well. Until recently, our experiences were consistently positive. Unfortunately, since the management change, the level of customer service has become unacceptable and declined significantly. I recently spoke directly with the manager Dilai regarding a concern, I expected professionalism, active listening and a willingness to resolve the issue but instead the experience was extremely disappointing. Rather than listening and trying to understand the issue, she repeatedly interrupted and kept repeating the same statements without addressing what I was actually saying. It felt dismissive and unprofessional. The conversation was frustrating, dismissive, and completely unproductive. What made the situation even more concerning was that, despite our long history as customers, the staff seemed unfamiliar with us and were asking basic questions about my daughters that should have already been understood in the context of our relationship with the center. The manager Dilai also promised to call me back, but never followed through. A simple follow-up is a basic expectation of customer service, especially when a manager personally commits to it. Failing to do so only reinforced the feeling that customer concerns are no longer valued. The most disappointing part is that this was not a one-time interaction with a front-desk employee, it was my experience with the manager Dilai herself. Leadership sets the standard for customer service, and based on this experience, that standard has fallen dramatically. Loyal customers are the foundation of any successful business. We deserve to be listened to, treated with respect, and have our concerns acknowledged. Sadly, that was not my experience. I sincerely hope ownership takes a closer look at what is happening under the current management because the difference is noticeable, and not in a positive way.