I am an elementary school teacher. Every year I purchase uniformed pencil boxes for my students to use for the school year. I prefer them in matching colors so I take the time to go through several boxes. Sometimes I even have to visit several stores to reach my goal. I was in the area and decided to go in and see if they had what I needed. I asked the young clerk if they had them available. She assured me that they had PLENTY. I let her know that I needed 24 blue boxes. They find the tall ladder and look into one box. They were able to find four blue pencil boxes in the first box they opened. She lets me know that there are several more boxes so we begin to look through them. Then a few minutes later she tells me that her supervisor tells her she can NOT take anyone more boxes down from their supplies because they are at "back to school season". The young girl didn't know what to say but wasn't allowed to finish helping me find what I needed. What in the world?? I was ready to purchase 24 boxes at $3 each and they were NOT willing to help?!? I don't get it! I also had a cart full of other school supplies as well. read more

Had combine 2 files real quick to submit a form before its deadline. Cristy not only helped me but she even taught me how to do it. It was so easy... But I could be pretty illiterate sometimes when it comes to computers. Anyways moral of the story.... Catch a fish for a man and you feed him for 1 day... Teach a man how to fish.. And you feed him for life ::mind blowing:: read more

This 5-star review is only for Ramon in Shipping & Printing. Very helpful, does what he can, is even more efficient with his time as the line of customers gets longer more quickly than he can complete each task, AND he was the only one behind the counter at the time. The second guy straight peaced-out when his shift was over, in the middle of helping a customer. Maybe he had a college class to get to, I don't know; but it didn't look good. read more

What you see here is pretty much what you would expect, fairly inexpensive office supplies, pens, printer paper, etc. I find its location to be pretty convenient. Those of you looking for fountain pens and high quality inks however should look elsewhere, they have some, but they are not great nor can the staff tell you much about them. The goes for most specialty items. Butt the generic stuff that they do sell, seems to be for a different price. I have a picture here of my favorite pen for writing invoices which they always seem to have. read more

Office Depot - Office Equipment Near Me - La Crescenta, California

Super nice and helpful! Thanks Danny! I found what I needed quickly and found something else I needed on sale too. Easy parking, well-organized... read more

I stupidly put in a huge print order without checking the prices. So here's the bad news: Their printing costs a lot. The good news is their customer service (particularly manager Mike) is so understanding and outstanding that they gave me a break. The store's clean and no one's mentioned it but (I guess since they're a little out of the way in La Crescenta) you almost never have to wait long, if at all, to pay since it's never crowded when I've been. read more

Just felt the need to send a thank you to the Print department at this store. I had an important weekend and it required last minute details and fine-tuning my project. Even though I rushed in at closing I was welcomed and given the help and patience by the print department. They even gave me advice to make my project even better. I do all my business and personal shopping here for the past 15 years; always greeted with a smile and feel accomplished when I leave. read more

they are always clean and help you with whatever you need. Sometime they can be very slow completing their works. also, they have almost everything I need in stock, so it is very convenient for me to shop here. read more

I went there to buy a printer and had lots of questions. The store manager "Norma" spent a lot of time and helped me to choose the right printer and answered all my questions. Very satisfied read more

This place is hit or miss and usually miss. Today they overcharged me for two paper color copies that for years have only cost about 3 dollars each. Today they happened to be 12.99 each. On top of that the copies were of poor quality and washed out. Then I needed help to get an external CD/DVD drive which I specifically asked for. The worker who was barely paying attention takes me to the external back up hard drives. No I say, I need a drive that can play a CD or DVD. She then picks up a CD/DVD writer and hands it to me. I ask her if this plays DVDs and CD's. She takes a look at it. "No," she says. Well why did you hand it to me and start walking away? . "We don't carry those." No offer to special order or anything. The Sylmar store is much better and I highly recommend it. Located the CD / DVD drive on Amazon- 27.99. Imagine if I didn't really know what I was looking for and would have bought what she had handed me? If anyone above store management reads these you should know your customer service is horrible and unethical high charges are now the norm in the copy/print area. With so much competition for these services, why would I come back to this store? read more

Nothing but respect for the people that work here. The place is clearly understaffed and many time when I go in there there's more than one disgruntled customer, but the employees here all handle stressful situations with a lot of grace. Today I was said disgruntled customer. Irritated about an erroneous charge, I called upset and was short with the women who helped me the previous day. However, when I went in to complete my refund she was nothing but kind and generous to me, though I had been quite rude to her over the phone. She handled my transaction swiftly and gave me a discount for my trouble. Her customer service was a true testament to putting people before the product, and not to be too sentimental, but it was kind of inspiring! read more

On Sunday morning I stopped by for a stapler, paper clips and one copy of a doc. I wandered the store looking for what I needed so headed to the copy area and solved that task. I wandered the store looking for my other items. Never saw an employee. Finally found one in a corner and he pointed me toward the area I needed. The store organization makes no sense. I got to the register where there were 3 people in front of me. I waited in line for 20 minutes. When I got to the one open register, it turns out that the stapler I had picked up that the tag said $15 was $25. I left everything at the register because I was not going back to figure out which stapler I needed. read more

We were at Office Depot today getting our papers laminated. In the department of laminating and etc. this lady named Kandis helped us. She never warned us that if the paper had beads or etc., it will get ruined. When it came out of the machine, the beading was ruined, all three beads were scattered. Also, she charged extra. She told us it is $23.00+tax. But she told us later that she meant 23 square feet. We had another incident a couple weeks ago. Don't know why I came back. :[. Do not go to this location for binding, laminating, or paper work. I am very angry and disappointed. She ruined my child's project. read more

Every time I call or go there, the employees are all incredibly knowledgeable and eager to help. This time in the middle of this crisis I needed to affordable and inexpensive chrome books for my kids to be able to do distance learning with their school. I called and was given the information I needed and was told to were in stock. When I went down to the store they had them ready for me and answered a few questions. The cashier check me out with a big smile and the computers have been exactly what we needed for my boys to continue their schooling, remotely. Thank you very much to your entire staff. Amazon could not deliver what I needed, but the great folks at this local business did. read more

Cynthia in the printing department is an absolute angel. I had a bear of a printing task and she was so patient and kind and really helped us. It was 10/10 customer service! read more

Fine - as long as you don't need help. There was a bin with a bunch of car cell phone mounts In it that was marked "USB cables $19.99". I assumed they would have the correct price at checkout. They didn't - but I wasn't complaining about it. The manager acted like that's why he was called over. It was a price check not a grape, so why was he so on the defensive? When I told him what the problem was, he said "yes people like to just throw things into bins" meaning it was the fault of their pesky customers. I said someone must have gone to a lot of trouble just to put 10 car mounts into the wrong bin marked usb chargers. He responded "these aren't USB chargers". OK, first of all, duh: listen to your customers. Second, don't blame us for obvious mistakes made by your staff. It's a minor detail I don't care, I'm not criticizing them I just need help. Geez. I declined getting the item. This place has a reputation for being rude but this was ridiculous. read more

I called to ask a question over the phone, whoever picked up the phone decided to hang up. I called 6 other times right after couldn't get anyone to pick up the line. Luckily, I live close by so I decided to drive there unbelievable read more

Two trips to this store attempting to spend $200.00. The first visit no one had the time to assist me with product identification and pricing as many items were marked one price and were actually another and signs for product not in stock and I walked out. The second time I actually got help with product identification and actual pricing but had to take a tag to the register to purchase and get my item. After waiting in line I was told by the cashier that someone would go and get my product and that they were going to ring up the next customer while they went and got my product. 8 customers later and no product. Finally left without my product. Very dissatisfying! read more

this place is sorta sketchy. i trust no one. i buy all my stuff from online now. before, i spent craploads more $$ on ink here than I care to remember. Nice people though and for that I give two stars. read more

Their business services department is the worst! If you have something to print or ship urgently do not expect the staff to be understanding. People who run that desk look like HS students, who simply don't know how to operate the customer service. Very unfriendly, slow and unpleasant. Not the qualities you're looking for, especially in cases of emergency. Very disappointed to say the least. read more

Don't waste your time going to this store. I went in there recently and only had a question to ask. Of course, there wasn't any help around. When I finally found someone and said I had a question, she made an excuse and walked away. I told her I'd be waiting right there. She never returned. I left the store and will never go there again. No one else should either. I also wrote to the corporate office. They apologized and said they'd have the store manager contact me. That never happened. I knew it wouldn't. read more

After visiting the store today speaking to the store manager Nelson. Now I understand why all the Office Depot's are closing slowly This staff has zero customer skills and zero customer service Save your time and money don't shop here This store should be closing soon the way it's operating read more

Their business service desk is a joke. Incompetent mouth breathers. Especially the Latino dude working the print/cutting machines. I went to the Sylmar location and had a very pleasant experience. Don't expect much coming to this place. read more

They haven't disappointed me yet! Everything I need they have in stock. Very helpful service on top of that.

Sad... When they hire Ex-Homies with no experience in handling customer service... Went in with a warranty certification for a product defected Epon laser printer ... Went in with my warranty but since I didn't have my receipt it was non-returnable... Later to find out that all they needed to do was contact Office Retrieval,since I'm on their computer....they do keep records of an actual receipt at 1800-721-6592... I will not buy anything more than pencils and pens and maybe some paper there... read more

This review is for the experience at the printing department and a less than helpful employee named candance. Had previously printed an item at this store the week prior with no issue. Went to pick up another round of the same printing and this time was met with an obnoxious employee who seemed to think she had a side gig as a copyright patent lawyer. The images we were printing were Creative Commons image this means they are free to use and reproduce in various formats from digital to print. Speaking to this halfwit who barely grasped the concepts of copyright law and refusing to print even after explaining this to the employee was met with nothing but a rude obnoxious tone. Have used this store for multiple printing needs personal and business and will be taking that elsewhere to the many other printing business in the neighborhood. If Office Depot are going to act like the copyright police they better train their staff to be copyright lawyers before they go refusing customers who clearly are more clued in to free use images than the halfwits employed here. read more

I don't even know why Office Depot offers smart phone repairs. The technicians don't know anything and always have an issue with repairing devices. Office Depot should we consider offering smart for repairs. I'm just glad he referred me to a local repair shop. read more

I've been coming to this Office Depot for years. The layout of the store may have changed, but it's still maintained its cleanliness, ample amount of stocked items, helpful employees, and great customer service. read more

I arrived at 8:15 am. They open at 7. I searched around for a computer adapter for 10 minutes to no avail. Then I asked at the desk, where 4 people were hanging around doing nothing, for some help. They said I would have to wait until 9 am, (it was then 8:25), when some one else showed up at work. What does "open" mean? Partly open? Open only for certain items? Open for waiting? I said "Nice management" to the employees hanging around and left. I found exactly what I needed on Amazon in about 30 seconds. The only reason I gave 2 stars is because parking was so easy. Maybe this is because you have lost so many customers because of incidents like these. Good bye office depot. read more

Worst. Service. Ever. Partially blind today and needed help printing out 2 pieces of paper. While at the store, I was told to email them from my phone but could not see it. After several minutes, I asked them if they could just pull it up for me on one of the many computers they had sitting around and was told "No". That's it. No explanation on why this was so impossible. Reached out to Office Depot Corporate and was told "We have no control over the staff at the local store". Jeez read more

Very disappointed. Went in on a Monday morning to pick up bubble wrap and packing boxes. Went to "Pack and Ship." Department was unkempt, no adequate supply of boxes, and no one seemed to care. read more

This office Depot was by far the worst I have ever been to, no wonder a lot are closing down, the customer service f$&#en sucks!!, the manager was extremely rude, I wish I got her name or I would post on this comment, the employees didn't know anything!, it was by far the most horrible experience in a Office Depot, unfortunately it's the only one close to me so I will be forced to go back if I need something for my office. read more

This review is for Micle in the printing department! I always get my prints taken care of in a timely fashion and he ALWAYS does what I need and honors the coupons. I work for a small business and it really helps to have someone recognize and take note of when we come in and how we usually do things. Because we print ALOT. Hes super fast. Also the staff where I work has had good interactions with Christian, who also always helps us and treats us right! I'll always request these guys. read more

An attendant asked me if I needed help with photocopies while I was trying to make copies. I said yes and gave him my papers. When he charged me the price was 15 cents instead of 12. I asked why. He answered it was the price when I make the copies myself. He did not mention it before ... read more

I came into purchase ink for my Epson printer & stamp ink. Danny greeted me and asked what it was I was looking for. I mentioned the ink pad and he walked me over to them (instead of pointing to the aisle), which I appreciate because last time I was directed to an aisle and couldn't find them. Next, I went to the register to check out & get replacement printer ink. The cashier said there was none in stock of 1 of 2 I needed. Another employee came and said they would check the back; no luck. So I went on my phone to search Amazon to see what my options were (this would determine if I was to purchase the one which was in stock or none and get everything online). Danny came up and asked what I was looking for & I informed him I was looking for the "Epson 273 Black" but that 2 employees already checked. He said he would double check. Within 10 seconds he came out of the stock room & had the ink in his hand!!! I was so happy that I asked if there was a survey I could take (There were no other customers around so he took the initiative to double check). I've worked retail management for 15 years & know that sometimes it those special employees who care about the customer which make all the difference to keep customers. Please keep employees like Danny around, it will keep customers like me coming back to the store instead of going to the online competitor. (Which I was literally doing in store thinking you were out of what I needed). read more

So and So Sorry for Office Depot department that doesn't know how unprofessional worker and manager is working in printing section in this branch on foothill I stopped there for doing label printing things and a skinny Chins boy with big glasses started helping me I gave my flash memory to him to import my file to the Office word program and i ask him to print every single name in every single label paper then he said I can't do it for you it must be done by you And i told him i have no idea how to adjust my format and details with your printer because i have no idea what kid of printings you are using then he said i can print whole in a sheet and you should cut it by your self and then I said its ok print it for me i will cut them by myself he printed whatever I want but I noticed that the font size are a little bit big and I asked him please print other one with just 2 or 3 size smaller font then he said till now whatever I've done for you was not in my duty and there is a policy that doesn't allow me to edit a file for you And i said please do a favor for me I came here from long distance and don't have any access to laptop and any other devices to make the font smaller it won't take a long time from you to just make a little bit smaller and then he said i cant you should do it and then i asked him can you let me edit the file i can edit it and you just print it for me then he started reminding me the policy not to edit any file i was rush I should have had that papers be for 3 pm otherwise I will go back and make the whole corrections and edits by myself but the boy did want to understand me I asked him to call the manager he called him and it takes 10 mint to be in front of me on the other hand, changing a font size in Office word won't take 2 sec long . I explained everything to the manger he said the same thing that his worker told me already whole the pages printing cost me $3.60 I gave them 4 dollars and o leave there un happy and unsatisfied even the manager did try to give my 40 cents back and gave me my receipt I asked them a favor but they didn't care about me and my situation again I'm so sorry for Office Depot I will buy a label print from amazon or ebay i wont back for any kind of printing services there read more

If you ever go here, ask for Julian(usually works mornings). He is excellent and gives great advice. He really knows the store and can help find anything quick. He does not mind helping with carry out and loading no matter what it is. Overall great staff. read more

I went into the store to buy a lap top. There for 10 minutes wandering back and forth in the isle. Never had any one approach me. I got no information or lap top. read more

Broken glass/literal bags of trash in the parking lot. Phone call goes straight to voicemail even when they're open. They never have exactly what you need. Employees don't really care. If there were a zero star I'd put that read more

I had a huge printing job today - most of which I could manage myself on the self-service copier. Here's the problem: the copy machines, except for the one I used, were down. This seems to be a problem in other Office Depot locations as well. It becomes stressful in that other people need to use the only working self-service copier and I couldn't interrupt my printing job. The print desk was terribly understaffed and the line was quite long. Okay, the good news: Candace (Manager?) at the print desk was amazing - a life saver. She stayed past her shift to make sure I had everything I needed. And she has a great personality which must be difficult when everyone on that long line was not very happy. Also, the employee (did not get her name) who came in after Candace's shift was also extremely helpful. There was a slight issue with my receipt which she magically fixed. read more