I've come here a couple of times, but just to drop off some mail. I've been inside to drop off my…read moremail into the drop slot. I've never been to the counter, so I can't say how the customer service is. Several spaces for free parking.

The personnel are good but how is it they have taken out every trash can inside so trash is just…read moreleft on the counters AND the drive through mail box has been closed for years. Other locations still have functional drive through. It's just a miserable place now- typical government poorly run facility.

I always find post office workers helpful and knowledgeable- especially those workers in Bangor,…read moreMaine.

12/09/2022: This is my local post office. It is very small, not open extended hours and often there…read moreis a line. That being said, the staff have their job description down and really do perform a step or two above that. They are very efficient, patient and helpful . I've never had to wait long to be assisted. Street parking is relatively easy to find as well as the large surface lot for the Montrose Shopping Park. You may have to walk a bit further, but it's good exercise. If your schedule can accommodate a 9 AM to 5 PM Mon-Fri post office, this is the place for you. If not, the La Canada-Flintridge post office is about a 10 minute drive east, and they are open Saturdays.

It's a nice kept building, neat and well taken care of, unlike the Filthy Eagle rock location on…read moreColorado Blvd. Went to renew passport, made an appointment but was told upon arrival I didn't have an appt even with a verification code. Was told I had to go to front counter. Why was I given a verification code? Enough about their shitty set up. I was fortunate to to be met by Chi, at her window. She straightened things out for me and helped me refill my form and attached my fotos for me, gave me the proper envelope and made a money order for my passport and Passportcard. She was a truly helpful and evenkeeleled person, have a feeling she dealt with this type of snafu before. What an efficient, patient friendly person, a shout out to her and who ever hired this good efficient person! Well worth the trip over there, than the filthy Eagle Rock location! Well worth the extra gas, a better value, minus the aggravation Eagle rock would have provided. By the way, the Asian lady in Eagle rock is friendly and efficient but the wait is usually long there and grounds are littered with fecal matter from street people and assorted broken bottles. Shame on Eagle Rock for allowing such a hazardess pig sty. Hats off to Glendale. A very nice example of the way things used to be and still are in Glendale at least.

I came here with an appointment after waiting in line at the Van Nuys mega office for 3 hours and…read morebeing turned away. The experience here is night and day. The building is historic and beautiful. You wait in line inside and they let you inside to sit down pretty immediately. There were two women working that day. One was very grumpy and the other was extremely pleasant. We lucked out that the grumpy one didn't want to help us. Cindy was an absolute pleasure to work with. She is kind, patient, and friendly. She is efficient and straightforward. We took our newborn's passport photo, and she let us have multiple shots before committing to a picture. I wish we'd done all of our family's passport applications with her! Parking was easy to find on the street (no meters). They accept debit cards, which was convenient since I forgot my checkbook. I definitely recommend coming here for a positive passport application experience! Thank you so much, Cindy!! You are wonderful.

I requested to have my package intercepted here. Went in before work and they told me it wasn't…read morethere and was at another post office 5 min away. They didn't even check for my package! I go to the other post office and turns out my package was at the original location. The manager did not take accountability for his error. He didn't even check for my package initially. Terrible customer service

Had to renew my passport and expedite ship to PO box via USPS Express…read more Was so worried as giving up my passport & shipping it is so frightening! My Passsport is my EVERYTHING! Id rather shave my head than lose or displace it! Adrineh was so patient with me, guided me with the proper paperwork, and I was in/out in under 10 minutes. THANK YOU ADRINEH Dear! I will have a drink in your honor from London soon!

Nice location, ppl were respecting physical distancing in line. There were 3 clerks to service at…read morethe counter -- yay, line was moving along. Parking lot for free parking or curbside 30-min street parking. PS: wow I've not been mailing via snail mail for awhile -- think last time I bought forever stamps, they were 37c and is now 55c.

I went to pick up mail that has been held for a few days. The women worker said it was already…read moresent. When I got home there was no mail in the box. This has happened 3x now. Then when I needed to send back package, she scanned my QR code 4x and needed to wait the fix the printer to put the label on. By the time she finished, my app closed and could not bring up the code due to no internet. So I had to find internet else where to get the code and bring package back. For the area this post office is located in a well to do community, the service is an insult.

I had the worst customer service experience at this location. While waiting in line, I noticed the…read morerepresentative (Karla) being rude to other customers, which was already concerning. When it was my turn, I explained that I had just lost my home in the Eaton Canyon fires and was there to update my address. Since my driver's license had my old address, I provided the only proof of address I had left from the paperwork that survived the fire. She refused to accept it. When I explained my situation, her response was, "I do not care!"--cold, unempathetic, and completely unacceptable. At a time when I was already dealing with unimaginable loss, her lack of compassion and professionalism made the situation even worse. This was truly the worst customer service experience I've ever had. I hope management takes this seriously because no one should be treated this way, especially in such difficult circumstances.

The temporary mailman at this post office been misplacing my mail & magazines for 3 days then my…read moreregular mailman misplace my package the next day. My neighbor give me one of my mail, then next day, I find my magazine on top of mailbox & who knows where my package is even tho their system said they delivered it in my mailbox area. Never got it. I have complaint to supervisor, she said she will called me back for status of my package & still waiting, it's been 3 days. This is one of the worst post office ever. They should fired the temporary mailman cause again one of my mail is missing again. Everytime they have a temporary mailman who does the mail, they are careless & misplace my mail. I had 4 packages missing even tho the system said it's been delivered in my mailbox. I also got a empty box cause someone in post office took my stuff & tape it up. It's like nobody at post office takes responsibility & their attitude is oh well too bad. If I could rate them a zero I would. It used to be good before but nowadays they just hire anyone. They just got more money from government, raise their prices & their service sucks & getting worst. I got an email to do a survey on my case, can't do it cause the supervisor never call me regarding my missing package. I'm waiting one more day before I do the survey & it's not going to be good.

The service requested is excellent. The quality is excellent. The value is more when you rent for…read moreover a year. I have been going here since 2008, This is where I trust for handling mail, packages etcetera . The people who work there give you the best care especially when they have worked there for years they become extended family members. When there is an issue that needs to be resolve it is taken care of immediately. I have had a post office box for years and the convenience of being 24 hours you can pick it up anytime not being stuck to 9 to 5 makes a whole lot difference in the world I highly recommend this place at least try it.

I came here 2 wells ago to drop off wedding invitations and asked that they be hand stamped (every…read morewebsite will recommended this as wedding invites are delicate) and the very nice employee kindly did just that. Today, two weeks later, I arrived with 20 more invites to be mailed out, and when I kindly asked for them to hand stamp the invites the post office employee barks at me and says " we don't do that". I mentioned to her that they did it for me 2 weeks ago and she says "fine, go talk to manager". I'm waiting at the counter and she points "over there" with an attitude. The manager wouldn't even walk over to me, so I went over to him and asked my question, he cuts me off and says "we don't do it, it's been policy for years". He choked a little bit as he was chewing on some food. I insisted that they had just done it for me, he said "no we don't do that" with an attitude. I hate that I had to leave the invites with him. I asked him why, he said "oh it's a corporate decision". Why is this guy a "manager" if he can't even handle basic questions as to why things get done? This guy was a real prick, and a complete asshole. This is what the post office has come to? I wish I never had to back to the post office. What a horrible encounter.

Every time I visit my aunt I do stop at this post office. If I know I have to return, send, receive…read moreor buys stamps this is the spot. Service is always nice and fast, no matter how busy. Very friendly and caring. I saw Bruce Lee dedicated stamps but it was still early and they didn't receive them yet. Mr. Bong was super nice and told me that as soon as they get it he will notify me, I left my number and didn't think he would. But he did, and I went and got my stamps, now we have a deal, every time they get heart stamps I will know. Couldn't ask for more. Their service is very very caring and superb. They value their customers and always try to help. I am very grateful for that.

I've been recently going to the post office more lately to mail out packages and pwe's and I'm new…read moreto this.. so I don't have a scale for weighing how much postage a package/pwe needs. So it's a guesstimate. I know anything under an 1oz only needs one stamp but some places are picky and if it's a little over it'll need 2 stamps. So I was at the post office today with a pwe that was a little heavy and this giant guy who I assume works there comes over to me with an attitude because I obviously look confused on whether or not to go to the counter to get it weighed.. or place it in the mail slot.. I photograph/video every drop off that's untracked for my customers so they know I mailed it. So he comes over and looks at me like I have 13 eyes and is kinda rude.. and demands if I need help and I'm caught off guard so it takes me a second to register.. and I reply and say I'm just curious if I need another stamp to mail it out and he quickly says no and then I say well it's kind of heavy and he holds it and says should be fine so I slip it through the slot quickly cuz I'm already embarrassed that I was addressed in a frightening way.. either way it wasn't a pleasant experience. The other clerks have always been helpful and polite so that's why I'm giving 2 stars instead of one.

The Asian lady I believe her name is Hershey is amazing and always laughing ... she's excellentread more

I usually avoid coming to this location, and today reminded me why. When I came in to drop off my…read morepackage, the gentleman at the counter immediately told me to leave it on the desk. I always request a receipt, so I asked if he could print one. He seemed annoyed, made a dismissive sound, and reluctantly walked over to help. He then told me I should "conveniently" use the self-service machine next time. I explained that I feel more comfortable interacting with a live person, but he continued to be rude as we went back and forth. The interaction was extremely unprofessional and left me feeling very unwelcome. I honestly wouldn't be surprised if one of those " machines" he recommended replaced him.

I had an odd size item I had to mail, a broken MIDI keyboard I was shipping for repairs,. My first…read morethought was to go to a brand store like Office Depot (I had to get my prepaid mailing label printed there as well), but all of their boxes were for moving. Driving home I see the sign outside this spot that says "We ship anything" and I decided to pull up and see what they could do. The very helpful woman at the front measured my item, walked in the back, found a box that would fit it, started wrapping it up carefully with bubble wrap. What could have been a 2 hour mission was solved in 15 minutes. INCREDIBLY HELPFUL! Thank you so much!

Went to this location and Christian helped me with my shipping, he made the process so easy and…read morevery pleasant. Will definitely be coming back here in the future. I highly recommend if you want something that feels more personal and not stressful.