The executives running this company are either actively trying to drive itself into bankruptcy, or…read morecollectively had a stroke.
I've genuinely never seen a corporation handle their business practice with less care. This store specifically has absolutely tanked itself into ground, and I can only assume is hanging by a thread, based on its abysmal customer service. Not only has Michaels continued to try to completely gaslight us into believing that they haven't removed all of the prices from their products, despite the fact that they literally removed all the prices from their products. But they had the audacity to remove all of the price checkers from the store as well, in an attempt to drive us into the dark on what anything we're purchasing actually costs. Let's think for a second how absolutely insane of a concept that is, because who in their right mind is picking up a product with absolutely zero reference to what it costs? But let's dive further into that asinine practice shall we? because two shopping trips ago, I went in looking for food storage tins for the holidays, but since I had absolutely no idea what they cost, only grabbed two. Only to find when I reached the register they were far less than I expected, and that had I had the privilege of knowing the price, I would've bought 10. So in an attempt to play games with their pricing, wound up losing additional sales. Not to mention that somewhere down the line, the decision was made to buy out Joanne fabrics and offer about 1/16 of their merchandise. But it gets better, because never in the time since this buyout occurred, has there ever been a human being standing at the station where the fabric is actually cut. So all of those adjustments to fit the three spools of thread and five fabric options that we have to choose from, was literally rendered useless by the lack of human employees available to you.
Standing in line for upwards of 15 minutes, to reach self serve registers of which only half are working, to scan a product that may or may not be anywhere near what you feel it is worth, whilst being completely unable to remove said product should you be unwilling to pay that price, only to be left standing at said register, waiting for assistance while one of the four employees in the store makes continuous eye contact with you, well aware that you need help, but passes you by for the third time, is not in any way close to an experience any customer should be expected to tolerate. I think this company greatly underestimates how willing I am to leave every single item I was going to purchase at the register, and walking out of the store. I'm sure I wasn't the first, and I know I won't be the last.
After 20 years of shopping here, and countless dollars spent, I raise my glass to whatever company is next in line to shut it down and replace it.
