I needed to get a mailbox and was honestly dreading having to drive, find parking and then wait in a long line. I came to UPS on Anapamu and the guys were incredibly helpful. I stop in a few times a week and notice that they manage to greet EVERY SINGLE PERSON who enters their store. They are all very knowledgeable, efficient and friendly. If you are looking for any type of mail services or need to get a mailbox, this is the ONLY place to go to in Santa Barbara. I have tried a few other UPS locations in town and have left with unanswered questions and unfriendly service by employees who don't seem to want to be at their job. Whatever this great family is doing, it's working and it's spot on! It's a bit rare to get such quality service these days and I just want to say thank you so very much to JD, Amar, Manny and anyone else whose name I am forgetting. read more

I feel bad about this because the staff are all immigrants that are working hard. On the phone they speak rapidly in accented English that is sometimes incomprehensible. They make promises they cannot keep, and when you get there to accomplish something, you realize they have no idea what they are doing. I needed to ship something packed in dry ice and they made so many mistakes it was scary (dry ice is hazardous when sealed in packages. If I had gone through with what they recommended, it would have been dangerous and these guys had neither the smarts or curiosity about why this may be a problem. When I was there, there was a line going out the door because it was taking them so long to do even routine tasks. read more

Consumer beware! This particular UPS Store on Anapamu St marks up the UPS rates. Rates for same package at the other local UPS store are significantly less. Complete rip off. read more

This place is great and they do seem to know what they're doing and they are very helpful

JD and his staff are professional, organized and a pleasure to work with! I've had my mail box here for years! Lene Taylor read more

The owners and the staff at this UPS location are above excellent! JD, Amar and Manny are so pleasant and kind and always remember me! They go above and beyond to help and the lines move very quickly. As someone who is often shipping packages for my business or to my son in college or even returning purchases, it's really good to know that I will always get the best help and service at this store. read more

Street parking is a challenge but there's a parking lot across the street. This is my go-to for my frequent package shipping. Steve and Bobby bent over backwards to help me with a large shipment. As a single female of 73, this meant a LOT to me. I highly recommend them. Sorry, no pics. My hands were full. read more

Excellent and knowledgeable service. I hade 8 signatures that needed notarized and Jagit did a fantastic job. Fast. Polite. Courteous.

I needed a notary to designate a beneficiary for my CalSaver's account so the clerk walked me through most of the process before he noticed that my wife needed to be present as well. I had already signed, but he had me re-sign and logged the interaction saying the only thing left is to have her come in and sign. He said I did not need to do anything further because he had already verified my information. I re-scheduled on a day my wife and I both had the day off, but this time his "brother" was working and said I needed to re-print the designation form and start all over. I told him I can reprint it but he did not have a computer for me to access the link to the PDF. I told him that that his brother said I only needed to have her come in and sign and it did not matter. Either his brother gave me the wrong advice in the first place, or he did. Either way, I think I will find someone who knows what they are doing. read more

All the people that work there are so friendly, always helpful, and just make you feel very welcomed. One of the gentlemen that works there speaks Spanish and I have seen him take extra time with Spanish-speaking customers to help them get the help they need. Such a wonderful UPS store and so grateful they are down the street from me. I decided to get a mail box here over USPS because of the care they give to their customers. I'm glad to know they are locally owned too! read more

I went to this local ups store near by my work and needed to do notary . They helped me get my notary done right away compare to other place where the make you get an appointment to do notary . Best customer service and the staff is really welcoming read more

Don't go here, they rip you off left and right. Had to overnight something and they said not possible anymore since past cut off time for overnight. I asked since it will not make it overnight is there a cheaper option. They said No, so I paid $126 for the envelope to arrive two days later. A little later that day, I checked UPS online and it did still give me option for overnight AND it was only $76 online. Plus, the 2-day option would have arrived SAME DAY as my $126 "overnight" for only $20 or something (so much for "no other option"). My advice: Don't trust anyone in that UPS store, they are cheaters. Go online and check first, maybe even pay online and just drop off at that location. Better: Go to FedEx and use their 2-day option for $9.95 (which I did for my next shipment since I was so angry with UPS). I will never go to this shop again. read more

The guys working here are rude and unhelpful. I asked if there were cheaper ways I could ship a small package and he goes "if you don't like the price you can leave". Go to the mesa instead read more

Very friendly and helpful staff. They were able to get a quick but somewhat complex print job I needed done quickly and competently. I rushed in with little time on a job two others couldn't do and this team got it done for a fair price. Thank you UOS store #23!! read more

I have been a long time customer to this UPS and things have certainly changed within the last month. My elderly mother and I have a mail box here and for the last 4 months she hasn't been receiving her flyers. With her age she isn't good with technology (computer) and enjoys to get her costco flyer. I had over heard one of the gentlemen mention how most of the flyers and "junkmail" are to be trashed. Also, witnessed this action. Isn't it a felony to destroy mail that doesn't belong to them? Never had an issue with this before. Also, they need to stop pushing customers to give good reviews. I heard it 4 times while waiting in line. New owners, new management, doesn't mean better policies. read more

This UPS Store has new ownership & it certainly shows. It looks and feels much cleaner. The staff also are new and are very kind, friendly, and professional. I choose to take my Amazon returns here because they are so nice and greet me with a smile. They are eager to help and very knowledgeable. Highly recommend. read more

I've been renting a mailbox here since 2022. The staff changed since then and somehow got even better, JT and the rest do an excellent job, they go above and beyond. read more

A HUGE thank you to Alondra (I hope I spelled that right). She went above and beyond in helping me return a bunch of packages and provided excellent customer service and care. Thank you so much! read more

To go to this store is my most favorite trip every time. The team there are friendly and kind, and to walk in there feels welcoming and sincere. Every time anyone comes in they are noticed and welcomed with a warmth that feels familiar. Every single transaction is treated with care and clarity. I was in recently where I had a few things I needed done. I felt overwhelmed by the amount of things I was needing help with, but as always there was a sincere gentleness and great amount of care at every step. This store feels like my my village. Thank you for the incredible work and atmosphere you foster. It is a pleasure to be there. read more

Wonderful customer service they go above and beyond to help. Park on the street or in the lot across the street.

Reliable and convenient! This particular store is only a few blocks from my home and I've been here a handful of times. It's just off State Street in the heart of downtown Santa Barbara, but off the beaten path enough to where it feels private. There isn't dedicated parking to my knowledge but it's located directly across the street from a city lot. The interior is basic but has everything you could need for self service. I've been able to wrap up packages, print items, and take parcel measurements right in their front lobby. There are also a collection of PO boxes to one side of the store. I feel that the service here is always quick and friendly. The men behind the counter don't skip a beat and get me in-and-out in a matter of moments. I know I'm in good hands and can have peace of mind knowing that my parcel will be delivered promptly and safely. A good spot overall. read more

The UPS Store - Shipping Centers Near Me - Santa Barbara, California

The guy sort of helping me with a return gave me a receipt for the wrong item. I noticed it said 4# and my return was for a tiny phone. No apologies, just tore it up and gave me a receipt for my item. Had I not noticed the weight issue, I'd have had no proof I returned an $800 item. I don't get the impression they care. Employees seem detached. read more

I visited this UPS Store for the first time yesterday to ship some packages. I was impressed with the friendly, timely service! The person who helped me happily tended to my requests, and they had the cutest shoes! Lol I've been using FedEx for shipping this past year, but I'm gonna switch to this place! This is my new shipping center. Thank you to the team here for making my experience easy and enjoyable. read more

Best UPS store in the world... Lifesavers. Corinne saved me a ton of time and money; she is incredibly professional and a huge asset to UPS. Give her a raise!! read more

Update** so I thought I'd give them another chance. Thought they might be having an off day and I should give them the benefit of the doubt. No one in line so I waited my turn to be called app for about five minutes tried to be extremely pleasant as I could see she was already agitated. Didn't get much better. They clearly do not want to work there. Definitely not using this store again. Another time I wish I could give negative stars! Literally the worst customer service I have ever experienced. Four, literally four people standing behind the desk only one is working the rest are watching her and there is a line out the door at least 10 people. Waited 30 minutes still had five people in front of me. Could not do it any longer. Will never return to the store. Management get a clue! And he might tell them to brush their hair and take a shower they looked like a bunch of degenerates read more

The best UPS Store! I'm in and out very quickly as they always have lots of amazing staff working and try very hard to be so helpful. They are so kind, friendly and get to know you. It feels like a small town store and they always greet everyone that enters. read more

Shout out to Bobby who was so kind and patient with me as I fumbled through about 10 returns there yesterday. I had UPS returns, Happy returns, USPS drop offs and Amazon returns (which I had to completely redo while there). Bobby took extra time to get me sorted out and on my way as quickly as possible. Super employee with a great attitude! read more

A hell on Earth! STAY AWAY! YOUR MAIL AND IDENTITY ARE NOT SAFE! I have had to cancel all my credit cards...banking, everything with any ID on it...call all my banking, financial organizations, and all mail. Put a stop and new address on everything... Very timely to do....and costly. I had over $20,000, worth of checks floating around, that I had to stop...and then wait for... When I tired to work work with them, I have been abused, lied to, hung up on, told there was less mail in June for everyone...it is a P.O, issue! Lol, 1 lame excuse after another...totally incompetents and no integrity, none, NO responsibility no apology! Just too bad...do not text us! I still have not uncovered the purpose of this still unfound mail...inside job? Something is not Kosher...I fear identify theft. Where is my 3 month's of mail? Now, I have sent a letter and texts, terminating my contract...they are refusing to send my July mail. I have paid till the end of July... He wants my credit card number! Hello. More number's! I have been with this box for 35 years...It is a new owner... I am becoming suspicious of foul play...If this continues and my contract is not terminated, and acknowledged... and my new mail not forwarded.[ so far it has not been] I will have to a make a police report. More of my time and energy, for disrespectful and deceptive folk. I guess UPS does not do any back ground check on their franchises, or who works in the store. I have sent myself two letter's with their address...Gone! Not found...probably all my mail goes into trash if it has no value for them... It is not forwarded, not returned. What is going on? I am frustrated, and disgusted, they do not respond with a solution only with what I should do, don't text a number that the owner gave me... Send a credit card number for what? Any decent human being, would apologize send the mail, in overnight a Fed Ex, and accept my termination humbly... Do not use this P.O. box... He has an attitude as if am the problem... a 35 year amicable costumer... read more

I just had a really lovely experience at this location (not something you say often about UPS stores!). Corinne was so friendly, helpful and did a wonderful job juggling multiple people while remaining so calm and kind to all. She made my day! Thank you, Corinne!:) read more

Wow! What incredible service. I went to print some pictures and invitations and Inde spent so much time helping me get the color and size just right. His service seriously went above and beyond. He did everything I expected to do myself and with a smile the whole time. read more

We've been using the UPS Store on Anapamu for over a decade. Service is reliably stellar. They are consistently efficient and careful with our packages. Corinne and Chris lead an extraordinary team. Throughout crazy past few years with covid closures, the team at the UPS Store remained kind and efficient despite the many stresses thrown at them. Even during holidays, this team is exemplary. No matter how overwhelming the moment, we've always been so impressed by the team at the UPS Store. They are our first stop for shipping, always. read more

I highly recommend this UPS store! I used them for the first time to print a large quantity job, on speciality paper for my business. Chris was extremely helpful in getting it done for me. Not only was my order ready extremely fast, but the quality of the job was amazing! All the employees are very polite and helpful. I will definitely be using their services again! read more

Told me I could bring in a pick up return instead of waiting for them to come. When I arrived they said they couldn't. Waste of time.

The previous review that complained of lax C-19 quarantine measures did not square with my experience. T Everyone wore masks, they had a clean pen box, they offered hand sanitizer. They did as good as a store could be reasonably expected to do. read more

I needed a UPS store in a pinch and this one was conveniently located about 15 minutes walking from my hotel. This will be short and sweet- it the staff here were super gracious and friendly. It appears that this store is quite busy and they run things efficiently. read more

One of the best companies in SB BY far! Owner Chris and manager Corinne run the store with efficiency and great customer service. I have a postal box there, and it's great to know my important mail is safe and secure. Best UPS store I've ever used. They get the job done! read more

My livescan failed due to "poor scanning quality." I was not issued a refund. Instead, I had to repay the $83 fee and redo my livescan.

Very helpful with printing documents as my printer does not work and these days its assumed as necessary as a microwave is... Friendly and courteous staff. read more

I try to only write positive reviews... But I just had a bizarre and upsetting experience here. After waiting 20-25 minutes to drop off some Amazon returns, the clerk promptly started accusing me of "being short with her." I tried to apologize and say I hadn't meant to come off as short, but she cut me off before I could finish and started arguing with me, saying "No, you are frustrated but that is no excuse for being rude and short with me. You were short with me and that is not appropriate." By this point, I was frazzled from being verbally attacked by the clerk, and struggling to match up the Amazon codes with the items. I tried to clarify that I was just trying to match up items, she kept arguing with me and growing impatient, "can't you tell what matches." (Again, this is after waiting 20-25 minutes while a line snaked out the door and the employees did not care). I tried to apologize again just to get through the awful experience, she cut me off again, saying in a REALLY SNARKY, RUDE VOICE "Whatever, it's water under the bridge now." This was such a strange experience. I will never go back there. read more

Needed resumes printed. Walked in, emailed it while I waited in line, walked up to the front and the solo person there was so helpful and FAST! She was alone and handling a lot of customers and was crushing it! Did not get her name but she had a tattoo that said Elias on her arm. Just wanted to say thanks for the efficiency and your hard work is recognized and appreciated. read more