Tiana was absolutely wonderful!…read more I was struggling to sort out some information and was getting nowhere with a complicated process involving another vendor. Tiana was incredibly patient, knowledgeable, and determined to help. She guided me through every step and made sure I got the information I needed. What impressed me most was not just her professionalism, but her genuine kindness. She made a stressful situation feel manageable and turned my whole day around. Tiana, thank you for your patience, care, and outstanding customer service. Employees like you are the reason customers keep coming back. You made my day, and honestly, you made me fall in love with FedEx a little bit more.

I was trying to ship 3 cards to Hong Kong. Having no experiences on the rules of shipping to HK I…read morewas not greeted with helpful guidance but just handed over a QR code (AES exemption codes) to find the right code to use for the shipment. The guy there didn't help to guide me to look into which would be the appropriate code to use, but have me to read through more than 20 codes and their definitions myself. I asked a couple times and he simply said they can't say which one but customers have to figure it out. So I read through it and decided on a code, then he input all the information before telling me that it took about $120 to ship 3 cards to Hong Kong. I then left to decide other alternatives. To me, that's a complete waste of time and I'd appreciate the personnel there be more helpful if the staff there can be more upfront on the cost, and then provide guidance of which code would be appropriate to use.

I went to get some business cards, and it was done professionally and very fast service.read more

Efficient and clearly they know this business. Three part forms nothing but a snap! Yes! It's local…read moreso I want to support them as well! The forms came out great and I'm on my way

I had to print out some forms from my iPhone and Tad helped me. He was very patient, calm and…read morepleasant and helped me until I finished my job. Thank you Tad.

The services I requested were not fulfilled. this location…read moreneeds help. When I worked in Redwood City, I never experienced this. This FedEx store is not helpful; It's a parasite. It's preventing me from getting things done.

Great neighborhood printing business. Easy to work with and offers a quick turnaround without extra…read morecharge. Someone is always available for consultation if needed.

I brought 4 shirts to be screen printed and they accepted them and asked me to call back for an…read moreestimate and timing. I texted and called 4 times over two days only to find out they can't do the screen printing. Terrible customer service!

The best UPS store around!…read more Where do I start? Tania Lal, the owner, is one of the most service-oriented professionals I have worked with. She has gone above and beyond over and over again in the past year that we've been working with her. We found her through a Yelp printing request on a fast turnaround project. She delivered a stellar product with expedited and delightful service. She earned our business and we have since handed over all of or printing needs. We had one issue where one of her outside vendors got the specs wrong and she immediately corrected the error and had the reprint done. I cannot recommend this store highly enough.

Needed to drop off an Amazon return package and this was the closest location to Santana Row where…read morewe stopped for dinner. It is located in a strip mall, between a Thai restaurant and a pizza place. There is generally a lot of parking in the strip mall but at that time of day, just before 7pm, the parking lot was full since there are a lot of places to eat there. There was almost no one in the UPS store and it was just before closing. I step up to the counter and show them my code. There were 2 people behind the counter and both of them stepped forward to scan but they could not decide who would scan my code. Both of them were, " you go', ' no, you go'. After 4 times of this, I picked one and asked them to scan the code. The woman behind the counter, under cover of her mask mind you, mumbles about how rude I was. They could not a simple decision about who would scan my code and she then had the audacity to take offense. Not worth the stop. You should take your business elsewhere if you want someone who can make basic decisions on how to help their customers and does not then turn on the customer! Update - the business owner commented on my review that I interrupted an associate, when they were helping another customer, when I found my code, that I could not initially find and that if I am in a hurry, they offer a kiosk. True, I could not initially find my code but when I saw people in line, I stepped aside to find my code. Bottom line is that if I am in a hurry, I should go else where because the associates not being able to make up their minds on who should help is the opposite of helpful and timely. Note that the owner never addressed the indecision (and hence holding up people) or calling me rude in front of other customers but is gaslighting me about what the real issue is.

Big Ink has been incredible to work with. I've come to them multiple times with tight deadlines,…read moreand they consistently deliver high-quality results every time. Their team is exceptionally talented, reliable, and easy to work with. I've trusted them for over four years now, and they've never let me down. They're also very cost-effective, which makes them an even better partner. Highly recommend Big Ink for any printing needs--thank you for always delivering!

Wow! These guys are the best!! I came to them extremely last minute, needing to print a funeral…read moreprogram. They responded right away to my yelp questions and were so helpful and friendly in the store. They explained all of the different papers and even printed two proofs on different papers, since they could see I was struggling with the decision. At such a stressful time of my life, to have their team go out of their way to assist, meant the world to me and my family. We are so appreciative. The program looks amazing and is even better than I had envisioned it. I highly recommend them for any printing needs.

This place is a joke. They ripped me off so bad. I placed a very large order and I found out they…read moreover priced me by double on everything. Dealing with them is like talking to someone that has a disability. They couldn't answer simple questions, like how much for a size 10 envelolpe....30 minutes later on the phone they come up with the wrong answer. DONT DO BUSINESS WITH THIS COMPANY. I can't believe I let them do the work before finding out how much it would be. I would ask a question in person about prices, and they would tell me the person that can help me was out, and I can see the owner sitting on his ass in his office not willing to come out and talk to me. they totally took advantage of me. $4K mistake! BEWARE!

A friend recommended Pony Express Printing on Winchester so I thought I would give them a try. I…read morehad a small but multi-step order with a very small turnaround window and they made it happen. There was an error on a small portion of the order (my mistake) and they graciously turned around the correction in record time. Their on-line ordering process is also really easy to use.

Quick & friendly service last night. I am SO thankful to have a pick up here with some retailers so…read moreI don't need to worry about theft! Tip, don't wait until the last minute like the lady last night who had a gazllion packages right at closing lol.

Wendy & Jasmine are simply awesome ladies in every regard. From the very moment I first walked in,…read morethey treated me like a valued customer & talked to me like family. Yesterday I had 3 large packages to drop off (each weighing 45-55 lbs), through a 3rd party company called Pirate Ship. Which extends UPS ground freight rates to normal people like myself, that don't own large business. From start to finish, these 2 lovely ladies made sure I had everything I needed & was taken care of every step of the way. Clearly explaining how to properly get everything taken care of. I'm extremely grateful for these women. They took the time to treat me like a valued customer & showed that they actually cared about me. In todays world, finding people like this is extremely rare. THANK YOU & I REALLY APPRECIATE YOU BOTH Wendy & Jasmin... ! :)

Kyle in the print shop was beyond helpful, kind, gracious, and professional when I had to get…read morehundreds of documents printed out. He helped me work out the issues I had, showed me options, and made sure we got everything right. I will come back here time and time again because of his kindness. He's the best and I can't thank him enough!

One of the last remaining places I can go to exclusively for office supplies, this Staples location…read moreis my favorite. The staff is super friendly and they always have full stock of items I need and on top of that they have other services like TSA pre check which makes this an all in one for administrative stuff. If you sign up for their rewards you get coupons sent to you so even more savings and their already great prices.

A great service!!! Winter is very helpful and provided a lot of guidance and recommendations to…read moremake my project even better. Prices well below the big store names. Thank you Winter!!!

Crystal clear copies Clean as a whistle…read more And service knowledge and with a smile I will surely use them again Supporting the local business! Thanks folks