I had to print out some forms from my iPhone and Tad helped me. He was very patient, calm and…read morepleasant and helped me until I finished my job. Thank you Tad.

The services I requested were not fulfilled. this location…read moreneeds help. When I worked in Redwood City, I never experienced this. This FedEx store is not helpful; It's a parasite. It's preventing me from getting things done.

Amazing service when you need something done they will get it done quick and seamless! They do a…read moregreat high quality job

Fast service, easy to deal with, don't order anything online. Online come in and have them print…read moreyou out a sample. They do everything from tablecloths to banners. Go to them for all your business needs in the South Bay. Definitely worth a visit.

Denee the associate helped me so much send a painting to Washington DC for en event there. She…read moreactually helped me more than myself reading instructions for the exhibit necessary. I appreciate her help! She's awesome !

HORRIBLE EXPERIENCE. Jeweler paid for 2nd day air and sent to UPS store for secure pickup. Have…read moredone this before. Today, arrived and told by clerk package not there. Provided tracking- then told it was there. Brings it out- has ticket - handwritten $5.00 pickup. I ask why this cost. Asked for written bill for service. Clerk says "for delivery" I ask to speak with Owner- who is there badmouthing another employee. Owner threatens to keep my package if I don't pay her "fee" I ask why being charged and she starts screaming at me about her overhead costs. Said I wanted her policy in writing- she doesn't have it. Package needed signature on their pad which said O.00 cost. She then made up a "package only size fee" cost. I paid it -but knowing this is not right. DO NOT GO HERE! She mad dogged me. She was rude and argumentative.

Big Ink has been incredible to work with. I've come to them multiple times with tight deadlines,…read moreand they consistently deliver high-quality results every time. Their team is exceptionally talented, reliable, and easy to work with. I've trusted them for over four years now, and they've never let me down. They're also very cost-effective, which makes them an even better partner. Highly recommend Big Ink for any printing needs--thank you for always delivering!

The team was quick to respond, and when I sent the wrong formatted image to print out, they were…read moregreat with their guidance on the proper format and instructions. The print quality came out great although the QR code wasn't able to scan, an easy fix to just print out the QR code and put on top. They gave me a free poster because they punched holes when I didn't ask for it. Great quality, flexible and responsive a day before my popup. I would work with again.

This place is a joke. They ripped me off so bad. I placed a very large order and I found out they…read moreover priced me by double on everything. Dealing with them is like talking to someone that has a disability. They couldn't answer simple questions, like how much for a size 10 envelolpe....30 minutes later on the phone they come up with the wrong answer. DONT DO BUSINESS WITH THIS COMPANY. I can't believe I let them do the work before finding out how much it would be. I would ask a question in person about prices, and they would tell me the person that can help me was out, and I can see the owner sitting on his ass in his office not willing to come out and talk to me. they totally took advantage of me. $4K mistake! BEWARE!

A friend recommended Pony Express Printing on Winchester so I thought I would give them a try. I…read morehad a small but multi-step order with a very small turnaround window and they made it happen. There was an error on a small portion of the order (my mistake) and they graciously turned around the correction in record time. Their on-line ordering process is also really easy to use.

Wendy & Jasmine are simply awesome ladies in every regard. From the very moment I first walked in,…read morethey treated me like a valued customer & talked to me like family. Yesterday I had 3 large packages to drop off (each weighing 45-55 lbs), through a 3rd party company called Pirate Ship. Which extends UPS ground freight rates to normal people like myself, that don't own large business. From start to finish, these 2 lovely ladies made sure I had everything I needed & was taken care of every step of the way. Clearly explaining how to properly get everything taken care of. I'm extremely grateful for these women. They took the time to treat me like a valued customer & showed that they actually cared about me. In todays world, finding people like this is extremely rare. THANK YOU & I REALLY APPRECIATE YOU BOTH Wendy & Jasmin... ! :)

Quick & friendly service last night. I am SO thankful to have a pick up here with some retailers so…read moreI don't need to worry about theft! Tip, don't wait until the last minute like the lady last night who had a gazllion packages right at closing lol.

Kyle in the print shop was beyond helpful, kind, gracious, and professional when I had to get…read morehundreds of documents printed out. He helped me work out the issues I had, showed me options, and made sure we got everything right. I will come back here time and time again because of his kindness. He's the best and I can't thank him enough!

I came to Staples to return several Amazon packages and was told there was a limit on how many…read morereturns they could process at one time. While I was frustrated, I understood and completed the returns they were able to accept. I then had to go to Kohl's to finish the remaining Amazon returns, which meant canceling and redoing some of the return requests. The whole process was inconvenient and time-consuming. Because I was dealing with multiple Amazon returns and trying to sort everything out, I accidentally left some of my return items on the counter. When I came back about 15 minutes later, the items were gone. Since they were Amazon returns, they still had value, and it appears someone took them. What was most disappointing was the lack of assistance afterward. No one seemed interested in helping investigate what happened or offering to check security cameras. I understand that businesses cannot control the actions of customers, but I expected more concern and effort to help after items disappeared from the counter. I'm sharing this so others can be extra careful with their belongings and return items when visiting this location. My experience was frustrating and left me very disappointed with the customer service

Crystal clear copies Clean as a whistle…read more And service knowledge and with a smile I will surely use them again Supporting the local business! Thanks folks

Excellent service and very quick turn around!…read more Quality of work is fantastic and the prices are very reasonable! I had them do some custom printing for my daughter and the service of making sure you were getting what you wanted was so impressive!! I thought they did excellent works d a super quick turnaround time on top of that ! From pdf files emailed to them, to high quality work done in a little over a week was fantastic! I'll be back as often as I can be!!