I had to print out some forms from my iPhone and Tad helped me. He was very patient, calm and pleasant and helped me until I finished my job. Thank you Tad. read more

The services I requested were not fulfilled. this location needs help. When I worked in Redwood City, I never experienced this. This FedEx store is not helpful; It's a parasite. It's preventing me from getting things done. read more

Can we leave minus 0 stars! What has happened to this store?? The customer service and employee attitude is horrendous!! To the guy who decides telling me to "come back tomorrow" and then goes outside to smoke instead of helping me with a printing issue and then barks at another customer, you need a permanent vacation. 1 star isnt even deserved. read more

I went to mail some documents and learned they do not ship to PO Box addresses, that in and of itself is ok. But when I asked the rep if he meant they don't mail to P.O. Box for express and if they could send with a regular envelope he mocked me sarcastically. It was a genuine question and I was not being rude in any way. Super uncalled for read more

!! No customer service skills at all .. Lorayne the Worker laughed at me because I didn't receive it and the manager did not want to check their email system for fax . I continued to wait for my fax and kept checking in . They seemed upset that I kept checking . It has now been 45 minutes since I'm here waiting and observing and it's not only to me but she laughs at her coworkers when something goes wrong , in front of the customer. Over all the manager would glance at the screen and just say No fax .. my reply was " wow, no refresh button , just a plain, No! M read more

2 stars because- it's nice that this location isn't that busy when I came around 4pm. But I wasn't happy with their customer service and it definitely needs improvement! I was in line and next to the 3 counters helping the customers before me. After the guy (in one of the counters) helped the customer, he just left like there's no more other people waiting in line. Even after I went closer to the counter and patiently waiting for the other 2 counters. One of them finished helping the customer and he left, too. Like really?! So I have to ask twice to get some help and only then did one of the guys came to help me. Wow, there's actually a lot of them there and it's not that busy. This place definitely needs improvement with their customer service! read more

This place sucks. If you need copies, go anywhere, but here they are completely not helpful and will do nothing to assist you. The Wi-Fi doesn't work they have computer computers everywhere, but nobody can tell you how to use them. read more

If you care about your mental health do not come to this FedEX. Drive the extra 10 mins to the other FedEX in San Jose. This place is so unorganized. The manager is also very rude. Seriously don't even waste your time trying to get something simple like mailing out a package done here. read more

Arrived here on a Monday afternoon around 12:45 pm to do some printing for a return label. Spacious parking lot, so no worries there. Not that many customers inside and about 3 FedEx associates tending to the store. I didn't need any help since I went to the self service printer. Super accessible and easy to do instructions by either having a USB or sending a file to the store email address and inputting a specific code. Was done within 5 minutes of doing a one page print job. Quick, seamless, and no hassle with the printers! read more

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Understaffed. Friendly but long wait having only one employee. Will do European passport photo sizes.

I typically use this FedEx location as it is the most convenient for me. The service is generally neither exceptional nor problematic. However, during my most recent visit in the afternoon, I encountered an issue with the assistant manager, Alfred, that I feel needs to be addressed. The location was quite busy, which I completely understand, and I was prepared to wait in line to drop off my packages as I required a receipt. While I was waiting, Alfred called out from behind the front desk, instructing me to simply leave the packages. I responded politely that I would wait, as I needed a receipt. A few minutes later, he asked again, even though he was assisting another customer and I was in a different line. Once more, I replied that I needed a receipt. At this point, Alfred rolled his eyes and looked directly at the customer in front of him, who appeared visibly uncomfortable and smiled at me sympathetically. A simple acknowledgment: such as, "Sure, I can print a receipt for you" would have been entirely appropriate and professional. Unfortunately, the dismissive tone and body language displayed were disappointing and unnecessary. I understand that everyone can have a stressful day, and this location seemed particularly busy today. However, professionalism and basic courtesy should still be maintained. Based on this experience, I would rather drive to a different location than return to this one. read more

Went in hoping to quickly just print out 2 copies for work and did the self service and was waiting for the code for over 15-20 min no joke ! I asked both of the 2 guys working if I could just quickly get it printed in front they said no to just keep waiting for my code that's ridiculous. I ended up leaving unhappy. read more

Had to send out a bunch of documents and had a prepaid FedEx label for the same. Looked up the nearest FedEx Office location and turned out to be the one in Campbell. Got in and found a convenient parking spot. Shoutout to Ricardo who was amazing and quick with the request. He took the documents wrapped them up in an envelope , sealed it shut and gave me my receipt in a matter of a few seconds I'd say. Amazing customer service , wonderful location and they have a lot of services from printing, to packaging etc. Please do give them a visit. read more

They advertise they do money order and/or cashiers checks. They DO NOT offer this service. I called to inform them their ad says otherwise. They claim they have no control over ads on Yelp. read more

I appreciate the flawless copies of a critical set of documents. A grateful shout out to Tad for his help.

The lady who works here (Janet?) is clearly mentally unbalanced. Worth the drive farther away to not have to deal with her again. Don't feel safe with her having my business. I will drive to San Jose instead. read more

The only reason I'll give it a two star is because it's convenient to where I live, my major issue with this location is their hours that's written on their doors is either not accurate or employees are just going home early. My work hours conflict and I just rushed here as fast as I could before the hours your location states on yelp and door says you close. I arrived 10 minutes before they closed. Saw the open sign light off the closed sign up and no sign of life inside, whoever is managing this FedEx office I hope is reading this and if you're going to close early, can you at least change your hours so then people don't believe and arranged, and leave work early just to come to find out you're closed. wasted my time, my gasoline and energy to arrive before your hours suggest you close and you guys are already closed not the first time either just tired of it read more

FedEx Office Print & Ship Center - Me standing here the last minute right in front of the doors no sign of life inside - Printing Services Near Me - Campbell, California

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On not one visit but TWO, I had the incredible pleasure of being assisted by a team member by the name of Don. It was truly the best customer service I have received in memory. My first visit entailed a emailed fax, printing, etc. and he so patiently walked me through each step, I felt as though I sincerely mattered to him (and, therefore, the company). On my second visit, I was so moved by his proactive assistance and his overall kindness, I left the store with tears in my eyes. He is a true gem and, I would argue, the best employee in all of Fed Ex. Thank you for employing people who take genuine care and treat others like good friends, known and unknown. My experience will be shared with as many people as I have an opportunity to tell. 10/10 doesn't do justice to my interaction with him. Truly. His smile and happy-to-help attitude will be forever remembered - all this from a fax and a package shipped. Unreal. Dates visited: 4/16/24 and 4/26/24 read more

Someday I will find the time to really dig in and understand the logistics model behind FedEx. It's incredible what they and other similar companies do if you step back and really think about it. For not that much money, they take your package, take it to the airport, put it on a plane, and then truck it to the address in another part of the country or the world and in a really short amount of time. I digress! I had to mail a package and made a stop here. It was super easy...friendly staff too. Literally took like 10 seconds to go in and out. It helped that there wasn't a line. Great read more

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I had gifts to print out and thankfully, FedEx came to the rescue! I'm always guaranteed an affordable rate with quality results. One of my gifts was ready for printing and an associate helped me pick out the best paper, gloss/matte, and size for the frame I had brought for it. I appreciated how quickly it was printed and the quality was stunning. Even coming two days before Christmas, FedEx saved the day and made it possible to gift something so special. Thank you! read more

Terrible customer service. I mean extremely abrupt, cannot communicate effectively and this was management even. You can tell the entire staff doesn't like working there and are miserable. I'll drive across town before I use this branch again. read more

This is one of my go-to FedEx offices for printing. The process is as easy as emailing them the document you want printed, receiving a retrieval code moments later, entering the code on one of the printers in store, and selecting how many and the color. Could not be easier. The employees at this location are helpful and usually pretty friendly too. The parking lot can be a bit crazy at times with all the medical offices and multiple entrances into the lot. If you park a bit down the way instead of right up front it's usually a little less hectic and easier to get out. read more

The guy in the white, manager needs anger management and communication. You don't need to start yelling the same thing belligerently. Have you tried communicating a different way? First of all the copiers isn't the the one that's giving us directions to print. The small black machines are the ones that does that. So you should've said that instead of saying "Copier!! Copier!!!" It seems like he, and his white Employee seemed a lot more patient with male customers than female. His employee wasn't very nice to this other woman either. read more

FedEx Office Print & Ship Center - The guy in the white, manager needs anger management and communication - Printing Services Near Me - Campbell, California

So my wife tried calling to find out if our packages were on hold for pick up! So she was put on hold. Someone else processed to pick up and asked her if she needed help. She asked about the packages. The worker there asked for a tracking number, and as she was giving it, the worker rudely interrupted her, asking only for the last four. He didn't state that initially. She then asked if they could be picked up tomorrow, and all the worker told her she needed to bring someone with her because the boxes were heavy and then hung up! The lack of customer service and professionalism was absent and not a good representation of the organization. I'm going to leave it there, or my comment will be removed even though I'm just trying to help future customers read more

I used to drive all the way to the Cupertino de enza location although I lived near this one. The manager may be talkative and nice to certain people but he is talkative when there is a long line of people. He does not work smart, his hands are so slow, and he is not good with tech. At the Cupertino location, they always give me a pen and paper if I don't have the address written down on a envelope. This dude scolded me when I asked for one and told me to spell the whole address out, which was Korean, and then took forever to do it. And he still always refuses to give me a pen and paper!!! One day, he was chit chatting with a lady when there were six people in line and I had to pick up my child. I waited 17 minutes to drop off an envelope with the label printed out. He cannot multi task for the smallest things at all. And the worst part is- he is always there. read more

Donald is amazing person to deal with. Wish other places had customer service skills like this man. Thank you Donald read more

I walked into this location needing to scan and upload documents for my mom elderly care facility on 6/17. Pablo took the time and was very patient in assisting me through the process. Excellent customer service and definitely an asset to FedEx. Thank you Pablo. read more

Francis, the assistant manager along with all the employees working at this location are very rude & unprofessional. Nobody greets you or attends to your needs & they all hide behind a computer way in the back instead of being up at the counter attending customers. This happens every single time we come to this establishment which is why I try avoiding this location at all costs. Not sure who runs this place but this place is 100% trash along with all the employees poor work ethic & professionalism. read more

This office is conveniently located in Campbell with plenty of parking spaces available. I received warm, attentive, helpful, and efficient service from this office. Thank you very much Pablo! read more

Barbara from this location is extremely unhelpful and rude. Makes my experience at Fedex very unpleasant. Will be going to UPS going forward

I live nearby and come here pretty often to ship my returns. I wanted to send a note to my fav FAV fav store associate, Donald, who always greets me with a smile, is super helpful and goes above and beyond. I am a smaller petite person and Donald helped me lift multiple larger items - a rug, a mattress; he is outstanding! Unfortunately this is the only way I can commend him. Please pass this to his store manager. read more

I went there because, i ordered something required need to be returned to FedEX, though I brought back in the package it came in, the manager there helped me and say I have buy a box, but second time I went there I see they had a bag I could have used, I think, it is weird that at UPS they don't even make me buy a bag, sometimes to return! read more

As always, this place is the best shipping option around. Elvis is a smart guy and he is very competent and running on all 8 cylinders. He is smart, nice, helpful and eager to assist. I called a UPS place before them to price out the cost at both Fed Ex and UPS. I needed to have a large piece of art shipped, The things those ladies said gave me zero confidence in their ability to execute anything as complex as even a take out order. They wasted my time and couldn't offer a better solution than Elvis at the best Fed Ex print and ship. read more

Just used their computers to print out some stuff from an email. 54 pages ran me $44 (almost 75c / pg). Asked the front and they told me if I had switched printers it would have been the normal rate of 15~c per page. Fucking highway robbery to the uninformed. Told them to make that fact known on there computers before people start wracking up time on them. All I got was, I'll tell my manager....yea sure. read more

FedEx Office Print & Ship Center - Highway robbery, don't use their computers to print anything! - Printing Services Near Me - Campbell, California

What a poor service I receive every time I have to go to this place. I wish I were never sent packages via FedEx. They are model for what should be called a "not customer oriented service". read more

Great service they offer, quick and easy delivery as well, clean, and amble parking too

an absolute waste of time coming in here! Had a shipping label set using a padded times only to be told that I cannot use a padded envelope. What a joke went to another location and was able to ship it just fine. read more

Not once have I ever had a problem with shipping, printing or even asking for estimates at this FedEx location. I have visited FedEx during the most earliest, latest and busiest times and yet every employee there has always helped me with the upmost respect, care and knowledge. It's very overdue that I'm writing a review for this FedEx location, but I'm writing now wanting to express my biggest appreciation for the employee who helped me out in the print section today. I was unsure on how to use the self-service machines, nor did I feel comfortable using them; so I went to the service desk instead. I explained my project to the employee and she completely took everything into her hands. She was prompt with letting me know about paper types, sizes, etc. Luckily all I wanted was the most basic print, on the most basic paper. The printer's color is in CMYK, so if you're planning on printing RBG, it's best to convert your files to see the color difference in CMYK before you print. I was finished at the service desk in about 2 minutes, waited for my prints for about 2 minutes and was expedited from check out in about 2 minutes! The process in total really took about 6 minutes. If that's not saying quick and fast service, then I don't know what else to tell you. I wanted to say thank you because not only did my print turned out as expected but I was taken care of throughout the whole process. Really great people at this FedEx location. I live far into the east side of San Jose and always find myself making the extra drive just for their amazing service. Thanks again crew! read more

I have a physical disability and standing around balancing on my walker and trying to make copies is a struggle. My usual experience here is that one of the staff comes over and asks me if I need help. I gratefully accept the help. On my most recent visit, Pablo was very professional, efficient, and respectful. Many of the machines were not working, and only one copier was up and running (thus, the four stars instead of five). Pablo completed the job quickly and that freed up the machine for others who were waiting. He helped them as well since there was only that one machine working. Pablo rocks! read more

I called before going in to ask if they do passport photos for a specific country and the rep said yes. When I got in, the rep at the counter said I will need to trim the photo to the size I need and they do not validate the photo which is required for the application. Please just say you don't do passport photos for that country. It's a total waste of my time read more