Came in here on 2 occasions, first time was okay got the shisha I needed from a nice person whom…read moreI'm sure identifies with (they, or she pronouns) Then I came back 6/10/26 got what I needed again but whomever the white young lady who was working felt very entitled to be in my conversation while I was otp, not obnoxiously either mind you and had the nerve to tell me to "watch how I spoke" in her shop and proceeded to go back and forth with me because who are you talking to??!? Please Take your money elsewhere, you SHOULD value customer service.

I love this shop…read more It's Mohammed's place and he, along with everyone who works there always greets me so warmly! The products are great, they have everything, and the people working there are very knowledgeable an always steer me right! It looks a bit rough on the outside, but inside is brightly lit and a cheerful atmosphere. I always go here no matter where I live in Dallas cause I really do love this place.

Great service. Good selection. Manager was very accommodating with our cigar preferences, and he…read morechecked on us a couple of times to make sure we were enjoying our cigars. I recommend this shop.

Super amazing! Walked up and asked for a Romeo and bomb! Set up nicely for COVID-19, I for sure…read morecannot wait to go inside and sit down to enjoy a nice cigar! In the meantime ...pull up! They will cut the cigar for you if need be also!

Tyler was amazing, he's super knowledgeable about everything and was a huge help the whole time, if…read moreyou go definitely ask for him

The nicest people work here, customer service is unmatched, always have exactly what we need. 10/10…read moreevery time

They have one of the better selections of pipes in Dallas. Unfortunately the owner will not stand…read morebehind his products. I purchased two Nordings from him last week. Upon attempting to clean them for the 1st time one of the shanks broke on one of them. The young man behind the counter called the owner and sent him pictures. The owner refused to credit or offer a return. I own 50 or 60 pipes and have only encountered a warranty issue once. That was at El fuego and they credited towards a new pipe without a second thought. Buyer be warned the selection here is good but if you have an issue they will absolutely not stand behind their offerings. .

Good variety of cigars no mater what you're looking for, the St Duponts caught my eye as soon as i…read morewalked in. Very private shop but happy with the location and also selection

Ordered: Romeo y Julieta 1875 Nicaragua Connecticut (~$10)…read more Aya's take: I don't know the first thing about cigars but we found ourselves here to unwind before heading back. After speaking with the worker there, we got the Romeo y Julieta 1875 Nicaragua Connecticut which is supposed to have a smooth and mild flavor profile along with being creamy with subtle hints of spice and sweetness. Although I didn't really enjoy smoking the cigar (I guess it's not for me...yet), it did have a crisp & clean finish. They have tons of cigars to choose from making this a great spot for new or casual cigar smokers!

Shout!!! to the best bar tenders Ciana, Doneisha and Cigar Host Justin they always speak. They are…read moreall professional and kind.

i went inside, and needed to throw away a cup. i asked the rude gentleman behind the counter if…read morethere was a garbage. He said there was no trash can in the entire store. (which is really hard to believe). he started raising his voice at me when i questioned this. and then started calling me sensitive, because i wasn't reacting to his nonsense. customer service is a thing of the past. 10/10 don't recommend. they'll never get a dollar out of me.

I just recently located to The DFW & I am very impressed with The Uptown Smoke Shop. It is clean,…read morethe staff is very knowledgeable,and extremely friendly. I got a lot more than I usually get at any other smoke shop. The value is untouched. Also, they signed me up for a reward card that I have already earned a perk and used it. Thanks so very much!!

Great product selection. I mean it's amazing how much products they have to select from. Always a…read morefriendly experience, AJ and Wael hold it down everytime. Always leaving with a smile on my face. Also great prices.

AMAZING STORE! Very organized and clean. I love coming here and seeing Kor greet me, she is soooo…read morenice and always has great recommendations. No matter the time she always has a big beautiful smile and gives you her FULL attention. Even when I have questions she always has an answer and very knowledgeable of what the store has. She is awesome and deserves a promotion/pay raise

Great selection: literally thousands of vapes! Extremely friendly staff, helpful and not pushy…read more Good prices too, and sales/promotions.

I would like to give a shout out to the two representatives for assisting me today when I went into…read morethe shop I saw something that I wanted they were able to assist me. They have a great customer service so I just want to give them a quick shout out. Barbie and Cynthia they are the two reps that helped me out.