I recently brought my guitar to Ed for a setup and a nut replacement. When I dropped it off, Ed…read morequoted me $150 and said it would take a couple of days. That sounded Avrage , so I agreed. When I returned to pick up the guitar, I brought the quoted amount in cash. At that point, I was told I needed to pay an additional $20 for tax, which was added on top of the original quote. While I understand that sales tax is standard, it would have been helpful to know upfront that the quoted price did not include tax--especially since the majority of the cost was labor. The quality of the work itself was good, and I have no complaints about the actual repair. However, the unexpected additional charge left a negative impression. Clear, all-inclusive estimates go a long way toward building trust and keeping customers returning.

I visited Ed twice since getting my new Martin as a birthday gift. The first time the pick up…read morewasn't working. He fixed it in under five minutes and refused to charge or even submit it for a warrantee payment from Martin. The next time I brought it in was to lower the action. He did so, and it was so reasonably priced. You can tell by every interaction he has with any customer that walks in the store that he is respected, admired, and truly liked! He's a good guy, does great work from what I can tell, and takes care of your guitar.

A wonderful beautiful studio!! We've been a part of the Backstage Family for over 10 years and…read morewould highly recommend to anyone.

When my daughter's old dance studio closed down the studio owner recommended (begged) me to take…read moreher to Backstage Studio of Dance. Being that the studio was 20 minutes from my house I was hesitant to make the commitment. We decided to try it out for the year and see how it went... Now, 9 years later, I have to say it was the BEST decision I've ever made for my daughter. My daughter has learned so much more than just how to dance. She has learned about hard work, commitment, setting goals and doing what it takes to reach them. We have made friendships that will last a lifetime, as everyone at the studio has become a second family. To make it even better, the new studio is AMAZING!

My daughter started this year and loves it. After each class she is so excited to tell me about her…read moreclass and what she learned. The teachers are all so supportive and encouraging. Truly a family like atmosphere of building each other up.

Theatrics Performing Arts is an amazing experience for children and adults The complete staff is…read moresincerely interested in each student and they help to make everyone feel comfortable. The performances are great!

Dan looked over and tuned a piano that we purchased at an estate sale. He was very helpful and did…read morea wonderful job for us. We also asked him to check out a clock and he clearly knows a lot about how things work and how to bring them up to their optimal performance. The piano sounds great and we are very happy with a job well done. We would highly recommend using B Natural Music and will call him back when the piano needs re-tuning.

Great guy. Very punctual, polite and knows exactly what he is doing. Did 3 small repairs and…read moreretuned after we had a nightmare with Denis at PianoTek. B Natural came and fixed every thing that the other guy couldnt be bothered to do. Totally recommend this company!

A wonderful asset to the greater Eastport community for many years. Excellent individual music…read morelessons, very knowledgeable sales, and great value across the board!

Highly recommend! Cliff (the owner) is the best. Even though the shop was busy, he took every…read moremoment he could to help us find the right acoustic guitar. Avoid the corporation of Guitar Center and support a great local music store.

Erik's work is excellent. On an arch top he made a suggestion about the nut and he was right. it is…read moreperfect. His touch and professionalism make a long trip pleasant. On this year's trip I brought him an arch top and a headless guitar. He set them both up expertly and made other beautiful adjustments. I believe this was my fourth trip and every time I leave knowing I was in the right place. Sincerely, thanks, Erik

Erik is a down to earth gentleman that is a pleasure to work with. I am confident he can fix any…read moretype of work i or you give him. He knows his shit and is honest and reasonable. Been to bigger guitar stores that I won't mention. Unsatisfied with their service. The service Erik provides is outstanding and second to none. He cares about the quality of his work that Is hard to find these days. Highly recommend them for all instrument repairs.

Excellent, professional, congenial service. Very accommodating. Helped arrange my interstate move…read moremy Steinway, Model B without a hitch or scratch. Would definitely use Bill Rogers, the Piano Mover, again.

Highly recommend!! It was a seamless transaction and the guys were beyond courteous and…read moreprofessional.

These guys are the best!! I bought a set of headphones and they didn't work properly. Went back…read morewith the headphones and the receipt and these guys went out of their way to accommodate me! Not once did I feel like I was bothering them. They made me feel welcome and this was only the first time I was there. You never know how good a business is until you have an issue. I know these guys stand behind what they sell. You've got a customer for LIFE!

What a wonderful music store. It's my first time here, used to go to Coronet in Smithtown…read more Referred here by a friend. Its great to know that there is an excellent music store still in town. I came in for a trombone spit valve spring repair, done in 5 minutes. Eric did the repair. Regina is very friendly as well. Can't ask for more. The staff is extremely friendly, helpful and not pushy. Knowledgeable as well. Thanks!