Having a senior pet and understanding their time is here is understandably a heartbreaking time…read more Dr. Seana provided my family compassionate care in every step of the process, it was truly made bearable because of her kindness and professionalism. We had a peaceful last time together and Dr. Seana took great care of our kitty through every step and I would trust her for any other pets transition. The memorial items brought us so much peace because of the care she took in making them. Dr. Seana brought my family a beautiful ending to our kitty's life and I'm so grateful to have found her for us.

Monarch was a God-send when my baby Cheeto was ready to move to his forever home. Seana came to my…read morehome and was so sweet with Cheeto. Even after he has passed, she lovingly put him in a basket and covered him leaving his head uncovered. She came back a week later which his ashes, and several remembrance items including a heart with his fur and his paw prints. It was such a nice end-of-life experience. I miss my baby everyday, but I get to look at his memorial items and remember him.

This was a very hard day, our beloved Sophie had lived for 14 and 1/2 years and she was holding on…read morefor us and we had to set her free. Compassionate Care came right on time and was so kind and caring. We had time to say our goodbyes, we loved her so much and she was a really High anxiety dog, going for rides triggered her, so having someone come here was perfect. I highly recommend this establishment. Thank you.

My experience was okay…read more I made a most difficult decision to let my beloved cat go after a long weekend spent almost entirely in ER trying to figure out why he would no longer eat and why his eye was swelling shut. And an even longer two or three weeks before that fighting to get him to eat. Like others here, Kevin was closer to me than my human family. I was busy with the doctors in ER so my partner called in to make the appointment to ease my stress. He said I was primary contact, but it was difficult to make that clear all the way until the day so communications were continually going to him. Not a big deal in the overall picture, but it didn't make the experience any easier. This was my cat for 8 years before I met my partner and while he loved my baby, I was the one with the lifelong bond. The doctor showed up within the time window allotted. We both found her a little cold. I felt like we were just a job and everything was done by number. My BF picked up my cat and carried him to me, but the doctor said we should do paperwork first which resulted in me putting him down after building up to do what I deemed impossible. I was emotional and crying. This really should somehow be handled before the visit. There were corrections to be made on the form. I was about to lose my baby and this only made me aware that I was filling out his death warrant. I am utterly heartbroken. I know holding your baby until the last minute is catharsis and closure, but I found it traumatizing. His passing was peaceful at least. Everyone's goodbye will be unique, and my example will not necessarily match what others experience. Everyone we spoke to was professional. I just wasn't feeling the compassion.

We have used their in-home services and cremation twice. Both times they were sympathetic, gave us…read moretime, and walked us through the entire process. They are very professional and I wouldn't go anywhere else for end of pet life. From the initial phone call to the time they left I felt they truly understand the impact that this has on pet owners and they make sure that we are ready for the next steps. Thank you for providing our dogs with a humane and loving end.

We had to make the hard decision to have our beloved 13.5 year old cane corso euthanized so we…read moredecided to do it at our home so she could be comfortable and we could have some privacy. I had submitted an online enquiry a few days before bc we knew her time was near. I received a prompt and helpful email response. When we decided it was time, we called in the morning and were able to get a same day appointment, but it was only available after hours for an extra $125. Dr. Kathy was wonderful. She was compassionate, patient, calm and collected. She did not rush us and explained everything in a way that made it just a little bit less stressful. Our dog was 120 pounds so the 3 of us carried her out in a stretcher afterwards and she was wrapped in a blanket which was a more sensitive way to carry her outside vs looking at her body. The reason for 3 stars was the compassion ended at the remains pickup. We received the email that she was ready and it did not say to make an appointment, just gave us walk in hours. We arrived to pick up Kaya's ashes and checked in with Megan the woman at the front desk. She said we needed to hurry up because another family was coming in. She shoved the paperwork at us to sign and hurried us along. After a long drive, my husband asked to use the restroom and was told "no" because another family was coming in. After spending over $1,000 it was a cold and harsh end to what was otherwise a good experience. My husband asked for her name and pointed out to Megan that she was not being compassionate especially with what we were going through and that this would be added to our review for the facility. Only then did her tone change and she reluctantly said "ok, you can use the bathroom" but by then we were upset and just wanted to get out of there like the initial intent was from the receptionist from the beginning. This facility is large. If it's an issue, then they should ask you to make an appointment or have a separate pickup and drop off location.

Dr. Schlimgen is incredibly compassionate, and it's clear how much he truly cares about the animals…read morehe treats. He has been helping my dog with a severe lick granuloma, and what could have been a very stressful situation has been made so much easier thanks to his kindness. Every step of the way, he has been patient, thorough, and offered multiple options so I could make the best choices for my dog. The staff at this facility is also wonderful, and I always feel welcomed and supported. I'm really happy with the care we've received here and wouldn't want to go anywhere else. Highly recommend!

I LOVE this vet clinic and so do my cats! They are so thorough, they listen, and they are so gentle…read moreand caring with my pets. I will not be leaving this clinic unless I move far out of town - it's already a 30 minute drive, I don't mind however because they are excellent! The clinic is calm and welcoming. My girls have never been more comfortable at a vet than this one! 10/10 take your pets here!! Oh and lastly, the exam fee was relatively affordable at roughly 75$.

I made a first appointment and asked for a specific vet, who had been here twice before when she…read moreworked for a different service. My cats were so comfortable with her. The appointment was scheduled for almost 2 weeks in advance. The day before the appointment, the vet contacted me about what time I should give my cat gabapentin - she was having blood drawn and needs the sedation. An hour after she contacted me, my appointment was canceled via a canned email. No explanation as to why, but it mentioned calling to reschedule and offered a $50 off coupon for the hassle. The following day I did that. I confirmed an appointment over the phone and, moments later, received a text, saying someone would be calling because my appointment couldn't be confirmed. I called back after a few hours because no one called me. I got another appointment scheduled for the following week. In the meantime, I was asked to send records, which I did, via email. I received a message saying that the emails were empty - - my files weren't showing up. But when I opened the messages, the PDFs were all there. I resent them and asked if they received them, but never got an answer. Didn't matter anyway because, by then, my third appointment had an issue. I received an email saying that it couldn't confirm because I hadn't filled out the payment information on their website. There was no way I was planning to pay ahead of time, especially with all of the problems I was having keeping an appointment with them. I called again and they couldn't figure out why I would need to pay ahead of time because that's not a requirement. I have never not paid a vet bill and I have good credit so there shouldn't have been a problem. I began to feel like it was deliberate. I started to feel like the vet, who had been here before, didn't want to come back for some reason. So I actually made a fourth appointment, but didn't ask for her specifically. Everything went without a hitch on the phone and I picked a window of time from 4 to 7. But then I got the confirmation email with a time of 12 to 4. I had given it enough tries, and I decided that if this is how it goes on the administrative side, what kind of treatment is my pet going to have? Three tries would've been enough. I gave it four. I'm taking my business elsewhere. I asked who to complain to after the second issue and was told I would get a form to fill out, sent via email. That never happened. They also said a liaison would call me. Never happened. After the third time I was told a liaison would contact me. Again, never happened. When I called after the fourth mishap, I was told a liaison would contact me. Guess what? It never happened. So, since you don't seem to have anywhere to make complaints, I'm making it public here.

I LOVE BetterVet Mobile Vet Service! Today Dr. Posey came…read moreto provide wellness checks and and vaccines to both my Dogs. Kleo and Kenzi are so calm sitting in their living room getting pets, treats, and shots! Today I had Dr. Posey take blood to run a full panel on Kenzi and Kenzi just layed there through all of it! Kenzi is 11 and her Osteoporosis is really getting bad. Doctor Posey suggested a new medicine that is having good results so she gave Kenzi her first shot. Sitting and talking to her about Kenzi's age and arthritis was so helpful for me. NO, it's not cheap, but so worth it! I live in the Portland, Oregon area, but they have units all over the country. I highly recommend them.

The vet came out for several visits, which went well. At least I thought so. My cat had been…read morestruggling with bladder problems. The vet sent him for an ultrasound. The vet did not call back several calls. Three calls. So basically she left me high & dry without a vet. I'm totally perplexed. My last call was 5 days ago. Not a peep. Also, I called for a refill on one of his meds several months ago, a different call -- so 4th call -- and never received a reply. I had to take him to urgent care to get a refill. I have no explanation for Dr. R's basically writing me off with zero communication.!

From the owner: Welcome to BetterVet Vancouver, where we redefine pet care by bringing personalized veterinary…read moreservices right to your home. Our mobile vet services are designed to provide your pets with high-quality care in the comfort and familiarity of their own environment. Our comprehensive range of services includes wellness exams, sick visits, vaccinations, blood work, dermatological exams, microchipping, in-home pet euthanasia, neurological exams, orthopedic exams, pet behavior counseling, pet nutritional planning, pet pain management, puppy and kitten wellness visits, quality-of-life consultations, and virtual vet visits. At BetterVet Vancouver, we understand that every pet is unique. That's why we offer personalized services tailored to the needs of your pet. We also provide in-home pet euthanasia and pet pain management, offering compassionate, respectful care during these challenging times. We accept all major credit cards and debit cards for our services. Our hours of operation are Monday from 3 PM to 6 PM, Wednesday and Saturday from 8 AM to 12 PM, and Thursday from 8 AM to 3 PM (PST). Support is available 24 hours per day, 7 days per week. Choose BetterVet Vancouver for a stress-free, convenient, and compassionate veterinary care experience. Book an appointment with us today and discover the BetterVet difference.

Of the four calls we made to various clinics when our cat was dying, only Serenity Mobile Vet…read moreanswered and arranged for a visit that day. They were compassionate and caring and very professional. They knew the right questions to ask to make the hard decision to say goodbye to our 17-year old cat.

We've been seeing Dr. Scanlan for about 4 months now. We have an 8 year old lab/bloodhound mix…read morewho's been slowly losing his ability to walk. He's also an anxious guy, has significant arthritis and occasional gut issues. This makes trips to the vet nearly impossible. Having them come to us has simply been amazing, and Dr. Scanlan and staff have all been just incredible. Reggie gets regular acupuncture, which has really helped improve his health and mobility. He's so comfortable with them, he thinks it's a spa day! We were completely lost before we found Serenity. I highly recommend them!

Dr. Zoe is simply the BEST vet! She's been part of our fur baby family for nearly a decade and I…read morewould highly recommend Dr. Zoe. She been with us through really somber times and through incredibly joyous times. Her honesty and integrity are beyond compare and I'd trust none other to treat our babies well! Thanks for always being there for us.

Our cats have had years of great home-care from Dr. Tokar. We like her very much. She is gentle…read morewith them yet always manages to give the shot, draw the blood, whatever needs to be done. And, we've learned a lot about how to be good cat-parents from her. For instance, she convinced us to switch partly to wet food for hydration (including bladder health) and weight control. It really worked; both of our cats have dropped down to healthier weight. PS. She started doing home visits in 2015 but she has years of experience before that! She was our vet at a brick-and-mortar clinic and all that expertise is even more important in a home vet.

She is hands down the BEST person to call when it is time. Kind, compassionate, skilled, loving,…read moreefficient, and most of all, wonderful memorial package. I would highly recommend if you can get her for your babies, do it.

To say I deeply despise this woman would be an understatement…read more I am writing this review so that other grieving pet parents can protect themselves and their beloved animals during their final moments. My experience with this vet was completely devoid of the compassion, dignity, and professional ethics one expects when saying goodbye to a pet. During the in-home euthanasia of my dog, her demeanor was impatient and cold, bringing a palpable negative energy to a deeply sacred moment. During his final breaths, she delivered an inappropriate, bizarre speech that offered no comfort. Most horrifyingly, shortly after my dog passed, she lifted his body by his tail. This was a shocking display of disrespect to a deceased animal and an utterly heartbreaking thing for a grieving family to witness. The financial handling of this situation was equally predatory. I was quoted $625 for the euthanasia/transport and $600 as a deposit for a third-party cremation. After she left, I had to ask her four separate times over 24 hours just to get the name of the crematorium. Upon researching the facility she used, I found terrible reviews and immediately informed her I would be transporting my dog myself and requested a refund for the $600 cremation fee. Rather than refunding the amount for a service she never provided, she withheld $425 of my money, retroactively claiming it was for "services rendered in good faith." She never provided an itemized receipt upfront, never disclosed any non-refundable policies, and has refused to send legal documentation or an invoice since. As a result of her predatory practices to pocket more money than she was rightfully owed for her services, I have now paid over $2k total to move his cremation to a respectable facility. I do not doubt for a moment that Elisabeth chooses this questionable facility specifically to increase her profits, thereby grossly misrepresenting the cost of her services vs cremation. She takes advantage of grieving families at their most vulnerable. She was cold and unhelpful during billing concerns. Between the utter lack of respect for my pet's body and the deceptive billing practices, I cannot warn people away from this practitioner strongly enough. A complaint has been filed with the Veterinary Medical Board, and I will pursue every possible avenue to hold her accountable for taking advantage of people.

EXCELLENT! veterinarian Louise Mesher was such an incredible gift during such an incredibly…read moredifficult time. Our beloved cat Max of 13+ years had to be put to rest this past weekend. Louise was kind and compassionate from the very moment I opened the door with tears in my eyes, and continued to be very supportive and kind and loving throughout the entire gut wrenching process. I would highly recommend her services to anyone in need, made the extremely difficult decision and process one filled with compassion.

I had to make the decision to put down my best friend and kitty, Tiny, a few weeks ago. After…read morecalling numerous at home vets to find the best option, the person i spoke to on the phone for At Home Vet Services was far kinder and more personable than the other places I called. I took a leap of faith and decided to go with this company, hoping that I was making the right choice. I can now say that I couldn't have been happier with how it went. Dr Louise M. and her assistant, Heather, were two of the kindest women I've ever met in my life. They were extremely empathetic, and comforting, and they were so patient with me while I was having a total breakdown. They were gentle with my sweet boy and helped me send him across the rainbow bridge in the best way possible. I can not express my gratitude and relief enough for this company. I will continue to recommend them to anybody who will listen. They also mailed me a beautiful card with very heartfelt messages, which was very thoughtful and made me tear up (in a good way!) Thank you so much, Dr. M and Heather for making the hardest moment of my life that much easier. I will forever be grateful.