I spoke with Ron and he told me to send pictures of my hottub problem. That being said, he…read morediagnosed the problem told me what to get and where to get it. Said I could do it myself & didn't feel comfortable charging me for this. Also if I had any issues to call him anytime or he would be out to help. You just can't find good folks like that anymore. So now my diverter is leak free and the wife can enjoy. Thank you so much Ron.. I still have you on speed dial.

Hot Springs did not want to fix the leak. Instead they just tried to sell me a new hot tub. Ron was…read moreable to fix my hot tub at a fair price. When Hot Springs tells you that you need a new hot tub, call Ohio Cities instead.

Second year closing my pool. Showed up early and is friendly as can be.. thorough in making sure…read moreall was done correctly. Recommend to anyone.

Good luck getting this guy to show up. Will give you every excuse in the book. You would think for…read morea new company Dusty would appreciate people giving him an opportunity for business, I guess not. No call no show!!!

Great service at great price…read more Fixed hot tub in minutes....found electrical issue and only charged for his time

From the owner: I have 15 years experience in hot tub and sauna repair. $50 for evaluation and quote to fix. Gutter…read moreCleaning $150 - $300 depending on footage. I also install in ground basketball hoops for $200-$300 depending on size.

Very rude management, they seemed helpful until I made purchase and then afterwards I had issues…read morewith spa and they no longer wanted to help. From here on out I will purchase my chemicals and products elsewhere.

We purchased a Caldera Spa in March of 2023. We purchase chemicals and supplies from this business…read moreon a monthly basis. There was an issue with water not properly being pushed through the spa lines. Under warranty we requested a tech to service the tub. Issue resolved. However a year later we received a rude telephone call demanding payment and a threat to be reported to collections for an unpaid service call. No invoices were ever received, nor on any occasion of being in store was this mentioned. Under warranty we were told service calls would be covered. It was never disclosed to us that they have to submit service calls to Caldera for approvals and if denied the service call fee would be our responsibility. The lack of communication is an issue, and upon trying to discuss the situation with a manager, it was apparent customer service was not a priority. The manager also refused our payment and stated "there's no where else for you to get assistance, good luck, and get out of my store."

I am a former employee the entire environment is catered towards people who don't do their job,…read morethere is no communication between any of the supervisors or office members, the pay rate is low and when it comes to raises they refuse to give them out or give some excuse that does not pertain to the work you do as to why they can't give out raises, they fired me after giving me a single write up and told me they would train me which never happened so overall Ohio pools and spas is not a good company to work for l would recommend other jobs that will treat you better and value you and your time more than they will.

They never answer the phone and take forever to return the call. I ended up driving there and they…read morewere absolutely no help at all! Sad thing is i have been a customer for years!

We are new, very inexperienced pool owners. Another company had been taking care of our pool and…read morecharged us over $1500 for two visits to open the pool. Because we knew our pump needed replacement I got an estimate from the old company for over $2000. A friend recommended Pools and Spas so we got a second estimate for the exact same pump= $1500. Pools and Spas was a couple of weeks out for installation but because our old pump was leaking, they managed to fit us in after hours and we couldnt be happier. Staff was friendly and helped educate us and their prices are certainly more competitive than our old company.

We ordered a liner for our pool 7 months ago!!!! Still no liner and no explanation!!! Then I was…read moretold to STOP calling them to ask about it....even though they had my $1,000 deposit. I stopped payment on my check, went across the street to Sunburst Pools and in 3 days had a new liner for my pool!! I would not recommend doing business with them.

Great service. One of our pumps was going bad and their service tech, Clark, was able to replace it…read morewithout issue. It is so quiet now that you can't even hear it run. Fast and friendly service. They were out and had it fixed within the week, so we were able to use it by the weekend. Thanks again Rainbow Hot Tubs. Tony C

Our experience was terrible. We had a non working hot tub and the techs came out 3 different times…read moreand were still not able to fix it. We lost $1,900 and didn't have a working hot tub. We ended up using Ohio Spa repaid and it was fixed right away. We had a service tech, text me, complaining about me and when I responded, he said it was meant to go to the owner. The owner did not seem to care at all about our frustration. We were not aware of being charged more each time, until we got our credit card (just kind of assumed they would come out and fix their mistake). I will continue to share this story with anyone who will listen, as it was very stressful (the person who referred Rainbow Hot Tubs is no longer using them either after this experience). I shared on social media and it sounds like a number of people were not satisfied with their service either.

Don't use this company. I schedule an appointment over a month ago for today. Window was 12-1 pm…read more At 1:45 they called to tell me I first had to do a DIY leak detection before they would come out. Seems like the kind of thing they should have told me when I first called. Terrible

Wish I could give them a zero. Their BB rating is F. They came out to repair a leak in my pool,…read moredidn't fix the leak, but wanted payment. I told them (left messages because they don't answer the phone) that I would be happy to pay them if they actually repaired the leak. They never came back, and after 2 years, are trying again to get payment from me. Please avoid them.

They are extremely overpriced for what they have and quality of products and have extremely rude…read moreand uneducated staff. I assume uneducated or she wouldn't need to hide it being so condescending. It was classless and did not give herself a good look. Needless to say it was not a pleasant experience.

Our son just bought a house with a pool. We took a water sample to Leslie's on Bethel Road. We had…read morea lot of questions and found the assistant "manager" both condescending and rude. Commercial Pools from now on.