All of the employees were extremely polite, knowledgeable, and professional. Despite the extreme…read moreconditions, the entire team remained motivated and determined to do their very best. I would without reservation recommend them to anyone seeking natural gas conversions, tankless water heater installation and others areas of their expertise.

They charged me 3100 dollars to fix a leak in the wall that took 2.5 hours and a few cheap parts. I…read morehad no other option because it was an emergency on a Friday. The owner's response was. He has a lot of overhead running his business. So he felt this was a fair price. You be the judge.

Willingham is outstanding. They re-did some plumbing when I first bought my house in Nov. 2024…read more Recently, they assisted w/ an exterior water leak issue and replaced the broken pipe. They are prompt, professional and EXCELLENT to work with. Desa & Melinda in the office are super. Ian is irreplaceable when it comes to his knowledge and expertise w/ most repairs/replacment issues. Thank you....I'd give them 10 stars if I could.

they go ahead and do work without your authorization, then send you the bill. they dont call you to…read moretell you what they found was wrong, nor give an estimate. deceptive, and dishonest. they dont call you when they are on their way either. horrible communication or rather, lack thereof, from this company. avoid!!!

Joe and Ethan just went way above and beyond on helping diagnose and repair a hard to find water…read moreshut off issue that they were on site at Island Paradise and after they were supposed to be already home. I really want to thank Emeral Bay Plumbing. They are a 10 out of 10.

My tankless water heater that's only about five years old was leaking. It was like a slow leak, but…read moreit was in my garage closet. I thought it could be something quickly fixed, but it turned out that the entire unit needed replacing. They were able to get out the very next day in the morning. The plumber, Austin was very nice and thorough. He was great at explaining his recommendations and the differences in the brands. He also was knowledgeable about the various warranties for the tankless water heaters as well as his service. I found him to be friendly and timely. He also provided great communication in regards to when he could obtain the recommended tankless water heater and when he would be out to install it the next day. Overall, I'm very satisfied with their service and my interaction with Austin. He was very helpful in helping me move some items. He also left the work area cleaned and disposed of the old water heater. The old water heater installation was very unorganized so he did put the pipes and everything back on the wall and left them better than they were before. It took him about two hours to install the new tankless water heater. If I have another issue, I will certainly reach out to Emerald Bay Plumbing as I feel like Austin provided good advice and seemed to Reflect a trustworthy spirit of this business.

Mike was our expert technician! Solved problem and explained…read moreeverything!! Good job! Great customer service .5 stars!!

Barry W. was our tech and performed an outstanding job with maintaining our water heater and…read moreinstalling hoses and shut off valve for our washing machine. He is a great asset. Thank you. A+

Mr. Dubois is a small business owner who operates with one crew. He is efficient and always…read morehelpful. I've used him many times for the plumbing at my business and he's always delivered and even given me info on how to avoid future occurrences.

Called to have a water heater replaced. Bob called back, quoted the job and had me text my contact…read moreinfo and said he would call me later that day when he was at his calendar. Constantly heard he would call back when he was at his calendar but it took several calls and text to get a response. After 2 moved appointments - 1 because he had not applied for the permit - he called the moring he was to be there and said it would be in the afternoon. Told him that was a problem as I had an appointment. He said "I don't need this job, find someone else". We now have someone else coming in the morning after 2 weeks of trying to get Bob. Save the trouble and call someone else.

Do NOT even consider this company for ANY reason! They bid on my simple project, I paid the owner a…read more$1,000 deposit, they told me they were coming 9 different times over a month and didn't show back up after wreaking my bathroom. I asked for deposit back and owner threatened to sue me, what an absolute joke.

I asked Roto-Clear to solve s hot water problem I had. They determined that the shower valve was…read morebad, some pipes needed to be replaced, and the external tankless water heater needed to be replaced. They quoted a total price of $3000 and I paid them in cash. They replaced my external tankless water heater with an internal (it should only be mounted inside a house) tanless water heater, fixed the shower valve and decided they did NOT need to do the pipes because that part would be difficult. When I asked for a refund on the pipes, suddenly they became important. I elected not to let them work on the pipes. After several times not having hot water in other parts of the house, I discovered the fact that they had installed a clearly marked Internal Only Tankless water heater outside and they did that improperly as well. When I asked for a refund, they refused. I contacted Okaloosa Gas to install the correct type of tankless water heater. When they came out to make an estimate, they immediately condemned the water heater installed by Roto-Clear as being unsafe and capped it off. The Okaloosa Gas folks installed the correct tankless water heater for $1000 less than Roto-Clear. I returned the Internal Only water heater back to the Roto-Clear office and again asked for a refund. They again refused. Both my wife and I are in our mid 70s and it is clear to me that Roto-Clear just took advantage of us. I am now forced to seek legal remedies and all the hassle that entails. I will do it because it is unfair and inappropriate for me to have to pay for Roto-Clear's negligence. Also, hopefully this might help stop this from happening to some other people. The shower valve does works great...but not $3000 great! Avoid Roto-Clear and save yourself some headaches!

Decided to have a new shutoff valve for our condo installed. (Several of the condos in our…read morecollection of buildings are in need of replacements...so this was a "must do - no brainer" for us....to avoid horror stories.) Neighbors recommended Elliott Plumbing since they had used them before. So, one quick call to Elliott's home office and we were able to easily set up an appointment that suited our schedule. Workers arrived on time and originally thought "not more than an hour." (Entire building "stack" needed to be shut off so they weren't sure how quickly that could happen. But their interaction with our building maintenance crew proved amicable and efficient.) Bottom line: the job was completed in less than 25 minutes...well under/within their original estimate. And the price was in the mid-lower end of the local estimates. Highly recommend Elliott Plumbing.

This is an update to my previous review. I did not get a final bill on the day that they finished…read morebut the owner (Mark) said he would calculate the bill and would be fair on the price. What was expected to be a fairly straight forward clog took much more time than planned. They finished late Thursday and the bill came electronically on Friday. I had calculated what to expect given they had 2 plumbers the entire time, 1 plumber for part of the time and the owner for about 2 hours. The bill was about half of what I calculated. They suggested getting hydroscout (this is a high tech service equivalent to a colonoscopy in my field where they use a camera in the sewer pipe and can create a map of the sewer layout) to come out before the remodel so they can redesign the master bathroom sewer pipes (I already have them scheduled). Mark suggested placing a proper 2 way clean out. My wife prefers that I take him up on it so I can move on to other projects. By Monday, Jade had already called to set up the time to place it. Three of them had to come in and out of the house many times but they did not track in dirt or make a mess. Despite the frustration with troubleshooting the previous DIY work, the heat and multiple dead ends trying to clear the blockage, they were always friendly and positive. I really have no suggestions on how they can improve- they have mastered their business.

Paul's was described to me as expensive but the best. He is a professional and very knowledgeable…read more I highly recommend him. After spending $1300 and 3 service calls on another plumber, Paul quickly diagnosed my problem in my rental house and offered interim fix. And provided options for an more expensive permanent fix. When I first called to schedule the service call, he got on the phone and talked me for 10 minutes about the history and potential problem. And then he called me from the house and explained in-depth the problem and the potential courses of action. I highly recommend him.

First I will commend the individual that did the leak repair on my outside water hose Bib that was…read moreunderneath the vinyl siding in the rain, I can't nor will complain about that. With that said I will have to take issue with the fact that there is no breakdown of the invoice that was left for the job completion. I understand that the job took 2 hours @ $160.00 an hour... but was reported to me that the technician left my house the job site twice to go get parts for the job and mind you my house is 0.03 miles for the job warehouse. So $320.00 in labor and another $80 in parts? For a hose Bib? And two couplings? But to my surprise looking up the job it says the average cost can be between $150 to $450 to remove and replace, so I guess my only real issue of concern is that this company while doing good work doesn't give you a good invoice breakdown. And then leaving the job work site a little messy! And then I will now need to hire a siding person to repair the siding. In closing I really think it's a good idea to let your clients know exactly what they are paying for and if you leave to job for any reason to go get any and all extra parts it should not be at their expense.

AC went out and Ben came out quickly to fix it. It was fixed quick and for a great price. Super…read moregreat service would definitely recommend. Very honest and professional.

Replaced my A/C unit. After the work was complete the air coming out of the register smelled like…read morethe attic and the humidity in the house got up to 70%. I called them back to look at the humidity issue multiple times over several weeks and they blamed it on a fish tank. They never reinspected their work in the attic. It turns out that they failed to reconnect the duct work and left a hole the size of a soccer ball. The main problem is that they don't stand behind their workmanship warranty. They would rather argue and deflect any issues with their work. I highly DO NOT recommend.