Absolutely the best... I called and he came the same day.. Honestly im a great judge of character This company is truly honest reliable and fair read more

Whatever you do do not EVER EVER use this company have more ways out of not paying for any repairs. I signed up for a 5 year contract paid up front amd so far I put in two claims and they paid or fixed ether one. They are a SCAM read more

My usual handyman and repair was out sick so I looked online for other repair shops for my tenants fridge issues. You have to book online for a $125 diagnostic fee (upfront deposit). I actually called him the day before to tell him about my tenant situation and what they reported regarding freezer condensation leakage into the fridge. The day of the repair I get a call and final bill of $250. I was never informed of any additional work or follow up cost before the work was done. Isn't that common sense? What if the repair cost was $500 or $1,000? They will just do the work without owner approval? I pressed him on this a bit (with phone receipts) asking for an itemized split between labor and parts. He said no parts just labor and I confirmed he wasn't even there for an hour. I'm not going to sit here and say $250 is a fair price or not. It's the lack of transparency and communication that left a sour taste in my mouth. Take your money elsewhere. read more

Highly recommend Okapi Appliance Repair for appliance repair needs as they will now be my go-to for any repairs. I found them on Yelp after requesting a quote for a leak in my dryer. They responded and made it out to me quickly, diagnosing the peculiar situation as it wasn't from a faulty connection. The problem was quickly remedied and the charge was quite reasonable. Would like to thank them again and give my full recommendation to those in need of appliance repair. read more

Okapi Appliance Repair - Dryer Repair - Appliances & Repair Near Me

I called Okapi to repair my LG washer. Originally, he offered to come out and diagnose the problem, but I suggested I could send him a video that would show it very well along with my model number so that he could just order the parts if he could figure out what was wrong. He came back to me promptly with a very reasonable price for the parts and labor. in the end, I decided to buy a new washer, but if I ever need appliance repair services, this is who I will call. He is professional and trustworthy. read more

My fridge was leaking but the problem was intermittent so tricky to diagnose. I called, he picked up right away. I told him the problem and he did not waste my time by immediately advising me to unplug the fridge like the two other companies I tried did. Instead we made an appointment for the very next day. He came on time, asked a few questions and quickly diagnosed what was wrong. He unclogged my freezer, noticed the ice machine wasn't working and fixed that too. He asked for a vacuum and cleaned up everything orderly before he left. He also gave multiple ways to pay and quickly produced an invoice. I couldn't have asked for a smoother transaction! Would definitely recommend. read more

I contacted Okapi about my broken refrigerator. Response was quickly and they were able to come over within two hours. Sadly the repair would cost more than the old refrigerator was worth, but at least I had a diagnosis for the problem. Mr. Ngandu spent some additional time to ensure that the problem was indeed the compressor and no provisional repairs were possible. Not the outcome I was hoping for, but that wasn't his fault. I can recommend him for service calls. read more

I was referred to OKAPI by the manufacturer of my range as a result of my oven not heating up any longer. I made the call and spoke with the gentleman that told me he could get to me the next day between 10am-11am, he arrived at least 30 minutes early (quite impressive ). He was extremely knowledgeable with the job and what needed to be done to have my oven working properly again; within approximately 20 minutes we were up and running and my oven actually feels like it gets hotter and heats up much faster than it was. Okapi was right on point!! I definitely have their number LOCK'D in for any future mishaps. OKAPI, thank you again for your expertise in service; you are greatly appreciated...SALUTE! read more

Okapi Appliance Repair - Successful Fix - Appliances & Repair Near Me

Brushed off my concerns and said he fixed the issue. Although he "fixed" (I will be getting a second opinion to make sure the work was actually done) one issue the brushed off concern issue turned out to be an actual issue less then a week later and now caused significant damage and will be a pricey fix. Had he actually examined the machine when I brought it up. This easily could have been avoided. Let's just say we will be finding someone else to fix this. read more

Great service, explained everything, and friendly. I will definitely use their services in the future.

Replaced the fuse of my microwave and diagnosed the burner issue of my cooktop, offered fair price to fix.

Great quality work, friendly and responsible, I would recommend Ngandu! He installed a washer under a stacked dryer unit on his own.

Called at the end of day on a Friday, got an appointment set up for Sunday morning. Ngandu showed up on time, fixed my oven quickly and efficiently-- no fuss. Glad to have a go-to repairman in JC! read more

Okapi Appliances helped us with our uncontrollable dishwasher door and the broken knobs on our oven.

Had my gas dryer stopped working. Turned out I had a small lint fire in the bottom of the unit. He fixed a few things and I was back up and running. So far so good. read more

Nandu was informative helpful and very responsive on short notice. Good follow through

I contacted Ngandu to repair my dryer. I had a technician previously come and told me the sensors had to be replaced. Ngandu was very flexible with scheduling and was professional. He explained that my dryer was fine but the issue was with the vent. I appreciated his honesty, advice, and professionalism. I will continue to use him for future appliance repairs. read more

The roller on my dryer went and the replacement went smoothly and was completed in the expected timeframe. Super kind repairman that explains the problem and how he plans to fix it if you ask. I would use him again if anything else went on my apt. read more

A true, old- school I professional. There's one person who answers the phone, gives you an estimate and performs the work. Ngandu is skilled, honest and does great work-- and doesn't suggest the most expensive repair off the bat. I recommend his services unconditionally. read more

I contacted Okapi Appliance Repair based on Yelp reviews and am happy to report that Mr Ngandu from Okapi was very prompt with responding online and he was very professional and knowledgeable when he came over to repair our Thermador air extraction unit. He examined the mechanism, did the repairs and the unit works well now. I had been quoted a huge sum by another agency (for labor+parts replacement), but Ngandu simply repaired the faulty part and had our unit working without replacement parts, saving us a great deal of money! read more

I got a response in a few minutes and a service visit the same day! He found the problem and repaired my washing machine in no time.

I had a very strange situation and this company was ready and willing to come to my house in 2 hours. The person I spoke to on the phone (assuming the owner) was extremely kind of professional. We will be using this company in the future for sure. read more

Called Monday around 4pm for a problem with the fridge not being cold. Answered the call and was able to set up an appointment for Tuesday between 10am - 12pm. Showed up before 10am and was able to diagnose the problem and order the part. Fridge was back up and running by 11am. Price was reasonable. Highly recommend read more

After reading other Yelp reviews, I called Ngandu to consult on my LG refrigerator which is over 10 yrs old. He advised that if it ended up being a bad compressor, Id be better off buying a new refrigerator. The compressor would have been like $800. He could have directed me to do the repair, but he prioritizes client satisfaction and his reputation for being an honest broker. This is your guy. Hands down. Keeping his info for future needs. read more

Ngandu is the best. Reliable, honest and fair priced. Fixed my washer/dryer combo when everyone else was telling me to get a new one. He showed up on time, didn't cancel appointments and quoted me a fair price. read more

Ngandu was super nice, punctual and professional. He came by our apartment in Jersey City to diagnose an issue with our washing machine, and then returned as soon as he obtained the replacement part. He even put on the quick-rinse cycle before leaving because he noticed there was remaining detergent from the prior load. Thanks for your help. Highly recommended. read more

Ngandu was able to repair my Asko dryer same-day for a totally reasonable price. He's super friendly, no-nonsense and exactly the sort of help I needed after unsuccessfully dealing with big-box stores that have terrible customer service. I am incredibly satisfied with his service and I'll be using him for all of my appliance issues in the future. 10 stars out of 5, you won't be disappointed. read more

I was referred to this guy via Nextdoor, to have my dryer repaired. He was professional and friendly and responsive, and I recommend him as well. read more

My fridge broke down in October and Ngandu was able to come in right away, which was great. He did charge $175 for diagnostic (there was a leak somewhere in the fridge), so he filled it with gas. It worked, for 2 months, and the same happened again. While he didn't give us any warranty that filling gas would work, he did say he filled it with a sealant that would solve the issue. Instead, we had to call him again, and he had the audacity to say that he will charge $175 again. I understand he has to charge for his time and diagnostic, but it left a very sour taste. We finally agreed on $150, and same thing - gas leak, so he said he will fill it again, and this time, he will add sealant as well - when we said he did the same last time as well, he said he hadn't put the sealant in... Anyway, now, his gas plus sealant lasted 2 days. We wasted $325 on him. My recommendation to anyone is to forget about all such thieves, and just do everything yourself. Hoboken and JC is filled with people like these who charge not for their expertise but for the homeowners inadequacy. read more

Quick efficient service! I had a dishwasher issue that Ngandu was able to check out within 24 hrs and resolve as soon as the necessary part was ordered and arrived. read more

Ngandu was very knowledgeable in this profession. He was very professional and courteous and very flexible. People need to understand that he is the business and the technician the goes on site to do repairs and sometimes repairs do not fare well once the work has started and could potentially delay the next site appointment. My wife and are happy hew was able to save us hundreds of dollars just to replace our clothes dryer by simply doing his magic on it. Highly recommended. read more

Quick, reliable and affordable. I have used Okapi for a dishwasher repair and washer/dryer. Both times he was responsive, reliable and resolved the issue. read more

My mother is moving out of her place and needed to get her dishwasher in working order. She contacted a couple of places who diagnosed the dishwasher without doing their due diligence or even lifting a finger. Thank goodness mom reached out to me and I in turn reached out to Okapi repair. They were the only ones who actually removed the dishwasher and flipped it over to determine why it wasn't draining. Instead of replacing the drainage valves like those other crappy repair men, he simple removed some plastic that had been lodged in the drain. And the price was completely reasonable! Thank you again. read more

I called this person to fix an appliance. I told him the address and apartment number. He forgot to write down apartment number. He called to ask for it but I was away from the phone. I called back an hour later and he refused to come back at all, even a different day. Outright rude. Do not use him. read more

He was great at the beginning, did the work and was paid. So next time I was in need, I called again, it wasn't a great- but the job got done. I utilized him for my business, he never returned calls, gave the job to someone else, could be reached. Then I had another issue and he never returned calls. read more

At the end of the day, he got the job done. However, the process was incredibly painful. Communications was poor. It was difficult to get updates from him on when things would get done (ie schedule inspection of washer, getting options for a new washer/dryer; figuring out when he would pickup the new washer/dryers; when he would install; asking for a copy of a receipt). I had to constantly call him to get updates, which was wasting my time and annoying. read more

Okapi had to take a look at my refrigerator today. Great guy. Came when they said they would. Diagnosed everything properly and then when everything was done I could use my card to pay for it on the Ipad. Sets the proper expectation for the job. Got everything fixed and was on his way. read more

Ngandu is great! Responsive, smart and a problem solver. He fixed both my washer and oven in 2 visits. Was clean, neat and organized throughout the entire process. Additionally, he is easy to talk to, funny and honest with his approach. I'd highly recommend him to those looking for appliance repair at a fair, affordable price. read more

Okapi Appliance Repair - Ngandu in action expertly repairing my washer! - Appliances & Repair Near Me

Great experience, Neghandu came to fix my leaky dishwasher. He immediately diagnosed the problem and was extremely pleasant. I would definitely hire him again. He also has evening hours which is great for those that don't want to take off work . read more

Ngandu was terrific - I've called him twice, and while the first time it turned out we needed someone else to come in to clean the dryer vent (I don't think he cleans dryer vents but we had a good experience with WellDuct; All City Heating and Cooling unfortunately did not do a thorough job), the second time he fixed the dryer right away. I called and within 30 minutes he was at the door; 30 minutes later the dryer was heating again (it tumbled but there was no heat). He had to replace the fuse that enabled the dryer to heat, and since it was same day service the service fee went from $50 to $75, but it was totally worth it. This was the best $200 I've ever spent! He doesn't take credit card, but he does take cash, check, and PayPal. I will definitely call him again if I need to (but hopefully not for awhile!). read more