My usual handyman and repair was out sick so I looked online for other repair shops for my tenants fridge issues. You have to book online for a $125 diagnostic fee (upfront deposit). I actually called him the day before to tell him about my tenant situation and what they reported regarding freezer condensation leakage into the fridge. The day of the repair I get a call and final bill of $250. I was never informed of any additional work or follow up cost before the work was done. Isn't that common sense? What if the repair cost was $500 or $1,000? They will just do the work without owner approval? I pressed him on this a bit (with phone receipts) asking for an itemized split between labor and parts. He said no parts just labor and I confirmed he wasn't even there for an hour. I'm not going to sit here and say $250 is a fair price or not. It's the lack of transparency and communication that left a sour taste in my mouth. Take your money elsewhere. read more

I called Okapi to repair my LG washer. Originally, he offered to come out and diagnose the problem, but I suggested I could send him a video that would show it very well along with my model number so that he could just order the parts if he could figure out what was wrong. He came back to me promptly with a very reasonable price for the parts and labor. in the end, I decided to buy a new washer, but if I ever need appliance repair services, this is who I will call. He is professional and trustworthy. read more

Highly recommend Okapi Appliance Repair for appliance repair needs as they will now be my go-to for any repairs. I found them on Yelp after requesting a quote for a leak in my dryer. They responded and made it out to me quickly, diagnosing the peculiar situation as it wasn't from a faulty connection. The problem was quickly remedied and the charge was quite reasonable. Would like to thank them again and give my full recommendation to those in need of appliance repair. read more

Okapi Appliance Repair - Dryer Repair - Appliances & Repair Near Me

My fridge was leaking but the problem was intermittent so tricky to diagnose. I called, he picked up right away. I told him the problem and he did not waste my time by immediately advising me to unplug the fridge like the two other companies I tried did. Instead we made an appointment for the very next day. He came on time, asked a few questions and quickly diagnosed what was wrong. He unclogged my freezer, noticed the ice machine wasn't working and fixed that too. He asked for a vacuum and cleaned up everything orderly before he left. He also gave multiple ways to pay and quickly produced an invoice. I couldn't have asked for a smoother transaction! Would definitely recommend. read more

I was referred to OKAPI by the manufacturer of my range as a result of my oven not heating up any longer. I made the call and spoke with the gentleman that told me he could get to me the next day between 10am-11am, he arrived at least 30 minutes early (quite impressive ). He was extremely knowledgeable with the job and what needed to be done to have my oven working properly again; within approximately 20 minutes we were up and running and my oven actually feels like it gets hotter and heats up much faster than it was. Okapi was right on point!! I definitely have their number LOCK'D in for any future mishaps. OKAPI, thank you again for your expertise in service; you are greatly appreciated...SALUTE! read more

Okapi Appliance Repair - Successful Fix - Appliances & Repair Near Me

Brushed off my concerns and said he fixed the issue. Although he "fixed" (I will be getting a second opinion to make sure the work was actually done) one issue the brushed off concern issue turned out to be an actual issue less then a week later and now caused significant damage and will be a pricey fix. Had he actually examined the machine when I brought it up. This easily could have been avoided. Let's just say we will be finding someone else to fix this. read more

Great service, explained everything, and friendly. I will definitely use their services in the future.

Absolutely the best... I called and he came the same day.. Honestly im a great judge of character This company is truly honest reliable and fair read more

I contacted Okapi about my broken refrigerator. Response was quickly and they were able to come over within two hours. Sadly the repair would cost more than the old refrigerator was worth, but at least I had a diagnosis for the problem. Mr. Ngandu spent some additional time to ensure that the problem was indeed the compressor and no provisional repairs were possible. Not the outcome I was hoping for, but that wasn't his fault. I can recommend him for service calls. read more

Replaced the fuse of my microwave and diagnosed the burner issue of my cooktop, offered fair price to fix.

Great quality work, friendly and responsible, I would recommend Ngandu! He installed a washer under a stacked dryer unit on his own.

Okapi Appliances helped us with our uncontrollable dishwasher door and the broken knobs on our oven.

Called at the end of day on a Friday, got an appointment set up for Sunday morning. Ngandu showed up on time, fixed my oven quickly and efficiently-- no fuss. Glad to have a go-to repairman in JC! read more

Had my gas dryer stopped working. Turned out I had a small lint fire in the bottom of the unit. He fixed a few things and I was back up and running. So far so good. read more

Nandu was informative helpful and very responsive on short notice. Good follow through

I had a very strange situation and this company was ready and willing to come to my house in 2 hours. The person I spoke to on the phone (assuming the owner) was extremely kind of professional. We will be using this company in the future for sure. read more

I contacted Ngandu to repair my dryer. I had a technician previously come and told me the sensors had to be replaced. Ngandu was very flexible with scheduling and was professional. He explained that my dryer was fine but the issue was with the vent. I appreciated his honesty, advice, and professionalism. I will continue to use him for future appliance repairs. read more

The roller on my dryer went and the replacement went smoothly and was completed in the expected timeframe. Super kind repairman that explains the problem and how he plans to fix it if you ask. I would use him again if anything else went on my apt. read more

A true, old- school I professional. There's one person who answers the phone, gives you an estimate and performs the work. Ngandu is skilled, honest and does great work-- and doesn't suggest the most expensive repair off the bat. I recommend his services unconditionally. read more

I contacted Okapi Appliance Repair based on Yelp reviews and am happy to report that Mr Ngandu from Okapi was very prompt with responding online and he was very professional and knowledgeable when he came over to repair our Thermador air extraction unit. He examined the mechanism, did the repairs and the unit works well now. I had been quoted a huge sum by another agency (for labor+parts replacement), but Ngandu simply repaired the faulty part and had our unit working without replacement parts, saving us a great deal of money! read more

I got a response in a few minutes and a service visit the same day! He found the problem and repaired my washing machine in no time.

Called Monday around 4pm for a problem with the fridge not being cold. Answered the call and was able to set up an appointment for Tuesday between 10am - 12pm. Showed up before 10am and was able to diagnose the problem and order the part. Fridge was back up and running by 11am. Price was reasonable. Highly recommend read more

Ngandu was super nice, punctual and professional. He came by our apartment in Jersey City to diagnose an issue with our washing machine, and then returned as soon as he obtained the replacement part. He even put on the quick-rinse cycle before leaving because he noticed there was remaining detergent from the prior load. Thanks for your help. Highly recommended. read more

Ngandu is the best. Reliable, honest and fair priced. Fixed my washer/dryer combo when everyone else was telling me to get a new one. He showed up on time, didn't cancel appointments and quoted me a fair price. read more

Ngandu was able to repair my Asko dryer same-day for a totally reasonable price. He's super friendly, no-nonsense and exactly the sort of help I needed after unsuccessfully dealing with big-box stores that have terrible customer service. I am incredibly satisfied with his service and I'll be using him for all of my appliance issues in the future. 10 stars out of 5, you won't be disappointed. read more

I was referred to this guy via Nextdoor, to have my dryer repaired. He was professional and friendly and responsive, and I recommend him as well. read more

My fridge broke down in October and Ngandu was able to come in right away, which was great. He did charge $175 for diagnostic (there was a leak somewhere in the fridge), so he filled it with gas. It worked, for 2 months, and the same happened again. While he didn't give us any warranty that filling gas would work, he did say he filled it with a sealant that would solve the issue. Instead, we had to call him again, and he had the audacity to say that he will charge $175 again. I understand he has to charge for his time and diagnostic, but it left a very sour taste. We finally agreed on $150, and same thing - gas leak, so he said he will fill it again, and this time, he will add sealant as well - when we said he did the same last time as well, he said he hadn't put the sealant in... Anyway, now, his gas plus sealant lasted 2 days. We wasted $325 on him. My recommendation to anyone is to forget about all such thieves, and just do everything yourself. Hoboken and JC is filled with people like these who charge not for their expertise but for the homeowners inadequacy. read more

Quick efficient service! I had a dishwasher issue that Ngandu was able to check out within 24 hrs and resolve as soon as the necessary part was ordered and arrived. read more

Ngandu was very knowledgeable in this profession. He was very professional and courteous and very flexible. People need to understand that he is the business and the technician the goes on site to do repairs and sometimes repairs do not fare well once the work has started and could potentially delay the next site appointment. My wife and are happy hew was able to save us hundreds of dollars just to replace our clothes dryer by simply doing his magic on it. Highly recommended. read more

Quick, reliable and affordable. I have used Okapi for a dishwasher repair and washer/dryer. Both times he was responsive, reliable and resolved the issue. read more

My mother is moving out of her place and needed to get her dishwasher in working order. She contacted a couple of places who diagnosed the dishwasher without doing their due diligence or even lifting a finger. Thank goodness mom reached out to me and I in turn reached out to Okapi repair. They were the only ones who actually removed the dishwasher and flipped it over to determine why it wasn't draining. Instead of replacing the drainage valves like those other crappy repair men, he simple removed some plastic that had been lodged in the drain. And the price was completely reasonable! Thank you again. read more

I called this person to fix an appliance. I told him the address and apartment number. He forgot to write down apartment number. He called to ask for it but I was away from the phone. I called back an hour later and he refused to come back at all, even a different day. Outright rude. Do not use him. read more

He was great at the beginning, did the work and was paid. So next time I was in need, I called again, it wasn't a great- but the job got done. I utilized him for my business, he never returned calls, gave the job to someone else, could be reached. Then I had another issue and he never returned calls. read more

At the end of the day, he got the job done. However, the process was incredibly painful. Communications was poor. It was difficult to get updates from him on when things would get done (ie schedule inspection of washer, getting options for a new washer/dryer; figuring out when he would pickup the new washer/dryers; when he would install; asking for a copy of a receipt). I had to constantly call him to get updates, which was wasting my time and annoying. read more

Okapi had to take a look at my refrigerator today. Great guy. Came when they said they would. Diagnosed everything properly and then when everything was done I could use my card to pay for it on the Ipad. Sets the proper expectation for the job. Got everything fixed and was on his way. read more

Great experience, Neghandu came to fix my leaky dishwasher. He immediately diagnosed the problem and was extremely pleasant. I would definitely hire him again. He also has evening hours which is great for those that don't want to take off work . read more

Ngandu is great! Responsive, smart and a problem solver. He fixed both my washer and oven in 2 visits. Was clean, neat and organized throughout the entire process. Additionally, he is easy to talk to, funny and honest with his approach. I'd highly recommend him to those looking for appliance repair at a fair, affordable price. read more

Okapi Appliance Repair - Ngandu in action expertly repairing my washer! - Appliances & Repair Near Me

Ngandu was terrific - I've called him twice, and while the first time it turned out we needed someone else to come in to clean the dryer vent (I don't think he cleans dryer vents but we had a good experience with WellDuct; All City Heating and Cooling unfortunately did not do a thorough job), the second time he fixed the dryer right away. I called and within 30 minutes he was at the door; 30 minutes later the dryer was heating again (it tumbled but there was no heat). He had to replace the fuse that enabled the dryer to heat, and since it was same day service the service fee went from $50 to $75, but it was totally worth it. This was the best $200 I've ever spent! He doesn't take credit card, but he does take cash, check, and PayPal. I will definitely call him again if I need to (but hopefully not for awhile!). read more

Ngandu was great! He was responsive, professional, timely and honest about what needed to be done. My washing machine broke and when I called Ngandu and described the issue he advised me that I was better off buying a new machine, but I wanted to be sure. He then told me that there was a diagnostic fee (which would be counted against any ultimate repair). He came and upon inspecting the machine confirmed his suspicions and advised us that while he could repair the machine, and would be happy to do so, the cost was so high it made sense to just buy a new machine. Throughout it all he was knowledgable and efficient. I would highly recommend him. read more

Inconvenience & Poor Service I was referred to this business by a coworker for a fridge repair, specifically the fridge was no longer making ice. The owner(Ngandu) came to my home for a $50 consultation. During the consultation I was told that the ice maker needs to be replaced and that was the reason why the fridge was not making ice. I was also told to replace the water valve because the two work together and it's best to replace them both to avoid one going bad shortly thereafter or in the event the ice issue was attributable to the other. Ngandu checked my fridge model and called someone to obtain the part number for both the water valve and the ice maker. He went on amazon and wrote down the prices (approx. $185) for both and informed me that the cost of his labor was $150. Once I purchased both parts I called Ngandu to come in to perform the work on October 26th. Prior to starting, he asked me to turn off the water line while he replaced the water valve. While replacing the water valve, he did not unplug the fridge causing the fridge board to blow. He went on to replace the ice maker later realizing that the part had a crack in it and claim it was defective because it wouldn't turn on. I later realize that although it had a crack in it, the ice maker wouldn't turn on because the fridge board blow and there was no power in the fridge. He told me I would need to replace the ice maker and he would purchase another board for my fridge since he messed it up. During this conversation he told me not the worry that the fridge was still working. Within the next 24-hr, I realized that was a lie as everything in the fridge melted. I reached out to him explaining that I needed him to repair the fridge. Because he was out of town, the earliest he would be available to look at the fridge would be October 28th. Keep in mind that he has not apologize for damaging the fridge or the inconvenience he was now causing me because of the work he did or lack there of. Ngandu came by Monday night with the wrong board after checking the fridge model while he was at the house on Saturday. He did not come by with the correct part until Thursday night. So I did not have a working fridge from Saturday to Thursday. To make matters worse; he agreed to come to my house at 7pm and did not show up to my house until 8:55pm! Again at no point did he call to inform me that he was going to be late. When I called to confirm if he was coming because at this point he was already 20 mins late he explained that he was waiting for his child's mother to pick up their daughter and he would be leaving soon. A simple phone call to inform me, a paid customer, he was running late would have suffice but he did not even have the curtesy to reach out as if this was free labor. After showing up to my house at almost 9 with no apology for his lateness, I've already been inconvenience without a fridge for a week and now he showed up to an appointment 2hrs late ( and there was no agreement or a 2hr window) During this visit, he replaced the board and the ice maker (I purchased a new one). The fridge light came on so I knew the board was replaced correctly. I asked him how soon will the ice maker begin to make ice and how would i know it was installed correctly, at which point he said 24hrs. As of today, November 10th, the ice maker is still not producing ice! I reached out to him again to inform him the ice maker was not making ice and he had the nerve to tell me that the problem was the ice maker and that he cannot guarantee the functionality of a part that was not purchased from him. After coming to my house to do a consultation he instructed me to buy parts from Amazon when he "apparently" sells these parts. Why would you not inform me of this during the consultation?? He left me without a fridge for a week, having to discard all the food that was included in the fridge, paid for labor and part only to still have the same problem. After having another conversation with him regarding the ice maker, instead having an ounce of empathy, he proceeds to tell me that he should be charging me each time he visit my house not realizing if he had fixed the problem he was hired to do he would not need to revisit my home. Ngandu lacks customer customer and has poor overall management skills. He has no regard for his customer's time and certainly does not acknowledge when he's at fault. Since my fridge is still not producing ice, I will need to hire someone more professional to get the job done. I have no intention of recommending this service to anyone. read more