You really need to visit this place before you buy your next car!! I've had my car for a year and a…read morehalf and the transmission was messing up. I called their (garage) warranty department and was able to get my car in the next day. They fixed the clutches in the transmission and they gave me a car to drive!!! I'm so happy that I bought my car at Express Credit Auto. They really stand behind their car. The people at the warranty (garage) are amazing I was supposed to pay the $100 deductible, got a call today and they are waving the charge. Thank you Eric, Sarah and Jeremy, you are all amazing and I'm so thankful.

Don't buy from this car dealer they will screw you over if you have your paycheck in hand they will…read morestill kill your car going down the highway possibly killing you or killing others I had to beg them to turn my car on on I-240 westbound by Shields by their location I had my paycheck in hand I had to go get it cashed and then make the car payment they still killed my car going full speed 70 miles an hour on the highway they did not give a shit if I caused an accident and killed somebody where myself or not do not give these people any business do not buy any of their shitty inventory they sell nothing but lemons I bought a car a little Saturn Vue within 2 months the AC went out he was supposed to be under warranty and they said that particular part of the AC was not it was going to cost me $3,500 to get fixed which I did not have they will fuck you over every possible which way do not do business with these Crooks run go to another dealer

The process of picking out a car was great because we weren't stalked by a salesperson. After…read moremaking our selection we went inside and asked to test drive it. First we filled out applications, which was computerized and simple. While we were test driving, our salesman and Finance evaluated our trade-in and had all the paperwork ready to sign when we returned. Matt, our salesman, was friendly, efficient and responsive to our needs and answered all of our questions. We recommend The Key for anyone who may be struggling with credit problems and needs a car.

I wanted to share my experience to help others make an informed decision…read more At first, this company comes across as understanding and willing to work with you, especially if you're going through financial difficulties. Unfortunately, my experience in 2024 was very different once I actually had to deal with their customer service team connected to Auto Finance LLC. The communication felt unprofessional, and there wasn't much effort to find a solution or work with me during a tough time. Instead, things escalated quickly toward legal action, which made an already stressful situation even worse. I understand businesses have policies and contracts to uphold, but how a company treats people during difficult moments says a lot. If you have other options available, I would strongly recommend exploring those first before going with this company.

Arrived to pick up truck as scheduled and no one was there. Called customer support and they said I…read morewould need to wait 2 hours for a call back to see if another location was available to pick one up. Extremely unprofessional and inconvenient. Would not recommend.

no stars i had my girl call and put it on speaker because the lack of professionalism was wild,…read morethey would interrupt her and be short idk if it was because they were a girl but i almost got irate by the way they spoke to her

These pepole aren't what they say they are. they will tell you if you don't have insurance then you…read morecan pay for insurance through them. car note say I pay 150 every other week. but I paid 180 every two weeks thinking it's for insurance but once I got into a wrack then in now I have no insurance on the car. now they are trying to send me to collecting knowing they went in got that car out. i seen it back on the lot. so how do I owe them anything?

Terrible service. They take advantage of people and lie. Terrible cars and the fees are ridiculous…read more DO NOT RECOMMEND

Sold me a vehicle that is now in shop possibly needing a new engine and I only had it a day before…read morecheck engine light came on. They selling lemons with warranties that you will have to deal with silver rock on process to get fixed. Enrique and Larry are the ones who sold it to me.

The goofball Enrique or however you spell his name tried to scam my great grandmother out of 10…read moregrand, when their website said "0 down, we work with bad credit" and the guy got an attitude with her and my mom because they asked for something a little better in their price range. Then he caught a massive attitude and acting like a child. Then tried gaslighting them. Wouldn't recommend this place to even consider. Customer service is trash. A child could've done better.