My experience with Barstow Friendly Smiles and Craig Robinson Dr. involved significant…read moremisrepresentation of insurance coverage and a lack of transparency throughout the entire process. I was told--both verbally and in writing--that my insurance would cover 60% and 40% of the total cost of a crown and mouth guard, and I was required to pay the full $3,596.25 upfront based on that representation. This was false. My insurance ultimately covered only $279.64. After receiving my Explanation of Benefits, I contacted both the dental office and my insurance. My insurer confirmed that the office had been clearly told on the date of service that coverage applied only to the allowed amount, not the total billed amount. This critical information was never disclosed to me. I agreed to treatment solely because I was assured I would be reimbursed a specific percentage of the full cost. Since then, the office has provided inconsistent explanations, denied statements that were later proven untrue, and has not contacted my insurance again despite repeatedly claiming they were "working on it." I also requested a copy of the document I signed showing the quoted coverage, and the office failed to provide it. I have repeatedly asked to speak with the dentist or owner regarding this issue, and each time I have been told I am not allowed to speak with anyone except Ruby at the front desk. This refusal to escalate concerns or allow communication with management is unacceptable. I believe I was induced into unnecessary and costly treatment based on inaccurate and misleading information. The lack of disclosure, refusal to correct the issue, and ongoing evasiveness demonstrate a serious disregard for patient rights. I cannot recommend this office to anyone seeking honest or transparent dental care.

Been with Robinson for 26 years. The best in the area. Great helpful staff. Friendly competent work…read morefrom everyone. Doc has become a friend over the years and cares for his patients.

We're from Las Vegas and spend most of the summer here at Big Bear Lake. I was having some dental…read morework done with my regular dentist in Las Vegas, follow up in September. While here I developed a very painful oral issue and feared having to take a day and drive all the way back to Las Vegas and have my dentist address it. I called the office, they understood, worked me in right away and Joel did an incredible job with my care. It is the day after, I am pain free, I did not have to make a trip to Las Vegas!! I can't thank you enough for working with me, taking care of my issue, and saving me a whole day's time traveling. I am pain free and will use this office from now on if I ever have another issue while away from home. Thank you to the staff for helping make this happen for me!! Dennis B

I like Joel and he is a great dentist for me. What happened to my wife really ticked me off. She…read morehad an appointment, but wasn't feeling well. She called Joel's office the day before her appointment. She was told she needed to keep her appointment or she will be charged $60.00. We did not go to her appointment. I took her to the ER and found out she had Covid. I contacted the dentist office and was told the staff wears masks. We have not returned to this dentist.

No wait, honest doctors, great work, easy, I think what stand out the most is they don't do work…read moreyou don't need and the honest and fair prices. Highly recommend this Dentists office, oh and did I mention they get you in and see you right away.

Very nice people but I've sadly had to have my dental work redone. One very costly bridge that was…read morenot properly done causeing a lot of pain to my jaw. And simple procedures where my bite on new crowns was not correct causing teeth to pop out. Close enough is not good enough.

I am very grateful and pleased by the professional services provided to me by Dr. Kim and his…read moreentire staff. They were all very kind and compassionate as well. The office is very clean and pleasant, Hannah, his assistant, was so accommodating that she even asked me for my music preference to play during the procedure. This was my second extraction by Dr. Kim. The first being three years ago. An infected lower molar was extracted quickly and the infected area was treated with no pain experienced, only a very little pressure was felt. The second extraction was two days ago. This time an upper molar broke off making the extraction more challenging. My sinus area was also involved and inflamed. Once again no pain was felt and both procedures were performed using local anesthesia. I was given the option of general anesthesia but declined it both times with no regrets. Recovery has been quick for both extractions with minimal bleeding the first half hour when changing the gauze. No pain medications have been needed for both procedures. I highly recommend Dr. Kim to all my friends and family. I was referred here both times by my regular dentist, Dr. Lawrence Wong, who only has the highest regard for Dr. Kim and his staff.

The doctor was personable and professional during my consultation. However, I have significant…read moreconcerns regarding the practice's billing structure. In addition to the standard costs associated with treatment, I was informed of a $7,500 "surgical planning fee," along with other charges that are not covered by insurance. As a result, my out-of-pocket costs for an otherwise covered jaw surgery would exceed $10,000. None of the other surgeons I consulted with assessed similar fees. I am also disappointed by the delays surrounding my imaging refund. In March, I was advised that the imaging costs would be refunded once the insurance claim was processed. I received confirmation is was processed in April. It is now nearly July, and I have been told that it may take an additional 30 to 45 days to receive reimbursement.

I'm 80 years old and not looking forward to an extraction! But this experience was top notch. The…read moreoffice staff was friendly, efficient, helpful, and professional. Dr. Damiani's assistants were kind, thorough, and reassuring. Dr. Damiani explained everything and took good care, checking blood pressure and heart. Nothing hurt! I was out of there with complete instructions on after care. The office even called me the next day to check on me. I highly recommend Dr. Damiani.

Dr. Damiani and his staff are very friendly and professional. He introduces himself and explains…read morethe whole extraction procedure to you before he does anything. Numbed me up and was done in 10 minutes tops. The assistant explained what to do after and said to call if I had any questions. Highly recommended.

Always a great experience. Smooth tooth removals. Dr Chu and staff are all professionals.read more

I had a great experience at this office. Dr Chu was extremely thorough with the process of my…read morewisdom teeth extraction. All the dental assistants were extremely helpful. Melinda the office manager was a delight to work with as well as the rest of the front desk girls. I would recommend this office to anyone looking to have their wisdom teeth removed. If I had to go back I would.

This dentist been here a long time very good environment friendly family oriented, kind, and very…read moreclean. I had a couple emergency tooth repairs that Paul did and fixed it the same day.

Paul is very good at his profession. Very compassionate and very knowledgeable about his profession…read moreand clean office. I've had a few emergency dental needs and Paul will work with you on most certain conditions.

Ashley and Diane are amazing!! They always care for my children like they are their own!! They…read morespends time with each person to make them comfortable and to ease fears!! 10/10 recommendations to come see these amazing folks!!! Dr O and his son are amazing!! They take their time also! They have been our family dentist for 15+ years!!! 10/10 recommendations for this family owned business!!!!

You won't find a more welcoming dental office. Ashley was a ray of sunshine and made the whole…read moreexperience enjoyable. That's not a word I usually associate with the dentist, but here we are. Highly recommend!