I'm a new dog owner with my pup 'Happy' and I chose your establishment for vaccinations two times and Grooming two times now. I witnessed the staff directly interact with pet owners (your clients) with positive solutions. Kathy does a great job with grooming and when I pick my pup up she takes the effort to speak to me and offers that 'personal' touch. I see your overall staff are caring for their patients. Thanks you so much!!! read more

During Christmas, we had a trip planned and boarded our dogs at Old Bridge Veterinary Hospital. We had trusted the hospital with our older dog for many years without any issues. However, after we had already left for our trip, we received a call saying that our new 6-month-old, 20-pound puppy would not come out of her crate. It felt like she wasn't given enough time to become comfortable with the new environment before the staff concluded that she would bite, even though she had never bitten anyone before. We were forced to turn around and pick her up, disrupting our travel plans. Because of this experience, we made other arrangements for her care and have not boarded her there again. read more

Veterinarian was wonderful and made all efforts to reduce the pain of losing my pet. Was very kind to send a condolences card afterwards signed by all the staff. read more

I came here as I'm trying to board my dogs and they need a few shots. They called to come a bit earlier and I did, then I waited like 15 min not bad. However I was disappointed when they came out to grab my 11y Old Yorkie that has a collapsed trachea and that she insisted on out a leash around his neck, "just in case he jump out"??? so let's said my Yorkie do jump out he will be dead! He has a harness on a she said that she isn't aloud to used it? This doesn't make sense as the other vet that I took him insisted and highly recommend the harness and never to used a collar? Maybe someone has to look into this. As I wasn't comfortable. I will have walk him in if this was an issue or take him to the door. read more

Old Bridge Veterinary Hospital - Pet Groomers Near Me - Woodbridge, Virginia

I've been to Old Bridge Veterinary Hospital a few times and have mixed feelings about the experience. The veterinarians themselves are competent and seem to care about the animals, which I really appreciate. However, the front desk staff leaves a lot to be desired in terms of communication and professionalism. On one visit, a staff member named Brooke called me to make incredibly inappropriate comments about my dog's condition, telling me she was going to die and that she "knows because she's been doing this for over 10 years." There was no empathy, no compassion--just a blunt, almost cold delivery that left me feeling more anxious than informed. Scheduling is another ongoing issue. On one occasion multiple people are booked at the same time slot for an ultrasound - four appointments all at 10:30 - and despite arriving on time, I ended up waiting 45 minutes or more to be seen. Overall, the medical care from the vets themselves is solid, but the experience is tainted by poor front desk communication and a consistent lack of respect for clients' time. If those issues were addressed, this could be a much better place. read more

My wife took our beloved poodle, Poncho, who was suffering from pain after 18 years of a wonderful life to OBVH. The care they took of him during his final moments was wonderful and helpful on his last journey. As for the care, I give it five stars. Regrettably, the downgrade to three stars is due to the costs. Paying $533.83 for an exam, euthanasia, and communal cremation seems excessive. The receipt breakdown accounted for $241.33 but the cost breakdown of the remaining $292.50 is a mystery. For obvious reasons, as my wife was intensely upset at losing a dog we rescued and loved for 14 years, she didn't question the costs. I am unsure if the additional costs was in error or something else. read more

For basic needs, they are fine but if things get complicated, the front desk staff and the technicians couldn't seem to handle the communication piece. The two docs that I saw were just fine. read more

Not sure what has happened in the last couple of years but this place has gone downhill and fast. They accidentally gave one of my dogs their vaccine twice... when they didn't need it for 2 more years!! If you have an emergency, they don't care or have compassion, barely give you a call back. Their answer to everything is to go to the animal hospital down the street. We went in on a Wednesday, they told us our dog looked great but old, by Friday of that week, we had to put her down... of course they sent us off to somewhere else for that. It's an extremely traumatic time when you have to say goodbye to your family friend, a little understanding and compassion would have been nice. This place is terrible. Go somewhere else if you love your pet. Even their response to this review is generic and not helpful. Garbage is what this place is. read more

I have been bringing my pets to this facility for about 17 years. Dr. K was great, the price for care was reasonable, and the care was outstanding. Now, they are interested in money more than care. The rates keep increasing and they are not forth coming with rate increases either. The in-house lab costs are outrageous and the kennel costs have increased more than 75% from last year. The pricing is NOT included in the boarding form nor do the administrative staff voluntarily offer pricing when you make a reservation. I am extremely disappointed with the change this facility has made and will not be using them for my pets' needs moving forward. read more

Money hungry business with zero understanding. My wife has had a nasty cough for about a week. My son has been sick and out of school. I started to feel sick 12/5/22 and decided since everyone has been sick, let me test for Covid, I tested positive i then tested my wife and she's positive as well. When I called them in the morning about my situation, they told me they will have to take my deposit since they confirmed with my wife who didn't know she was positive for Covid at the time of confirmation. I didn't think it was a good idea to go into there office, and risk infecting everyone with Covid. The manager still, said we will take your deposit. They stole my money, I then told them I will never do business with them again. The complaints about this place are real, they will steal your money. With unnecessary fees and rude customer service. Frankly this place absolutely sucks, stay away! read more

Wish I could leave zero stars. Money hungry business that will not be transparent with you and the front desk staff will argue with you once confronted. Do not recommend this place at all, avoid. Do not go to this vet. They are money hungry business who failed to be transparent with their "policies" and when asked they will argue tooth and nail over $35 deposits. I have requested countless times for all communications to go through me first and call my spouse if I am unavailable and they still pick and choose when to call me and when they call my spouse causing communication to be difficult. They pushed me to schedule an appointment on a Saturday, and when I rescheduled they charged me 2x for a deposit. When I asked they said I SHOULD HAVE KNOWN TO CALL ON SUNDAY (WHEN THEY ARE CLOSED) and leave a voicemail to cancel. I left a review on this situation and they told me they would ONLY see my pet if I deleted my review....so please take these positive reviews with a grain of salt. And now they have called me threatening care for my pet once again because I disputed this double charge. Please look elsewhere I will never step foot or recommend this vet to anyone. 8 years of service down the drain because of a mistake on their end and failure to take accountability. Very shady/sneaky and am grateful that it has been revealed so I can take my business and trust for adequate care for my dog elsewhere read more

Although I left the hospital a while ago. I still return to the grooming dept because they are the absolute best. In addition to being professional and courteous, my dogs g read more

We have used OBV for 3 doggos over some 20 years. They (the vets, not the doggos) have been very professional and dependable throughout with one minor exception (see below). They have adapted well to the COVID crisis and continue to give excellent care. They are courteous and friendly with both patients and owners. I really appreciate that twice over the years when we had a crisis (a suddenly epileptic poodle -- boy, that was scary -- and a chi mix who got out of his bed limping and crying) OBV was able to see us within the hour. I definitely recommend OBV. The one exception was not a vet issue, but a front desk/admin/inventory matter. I got a 6-months refill of the pup's one-a-month heartworm medicine. At home, I noticed the expiration date was earlier than 6 months. I went back and got a replacement pack, no problem. This was a pre-COVID event and there hasn't been a repeat, but I now make sure to check Rx expiration dates before I leave. read more

Old Bridge Veterinary Hospital - 8 pounds of bad patient. - Pet Groomers Near Me - Woodbridge, Virginia

First let me state that we have been using OBV services for years. The fees are very reasonable compared to other local area vets. Prior to yesterday, we never had any issues and were always content with their services. Both of our cats, Emma and Precious, have received treatment here over the years. On Friday, our youngest cat Emma was treated by Dr. Alexandria Murphy for a follow-up visit due to a scratched cornea. She was compassionate with Emma and even asked about our older cat, Precious. Dr. Murphy had seen Precious in January due to renal disease. At that time she gave Precious six months to live. Kudos to Dr. Murphy for doing her due diligence and reviewing our chart before entering the room for Emma's visit. On Friday evening Precious' health took a turn for the worse. It appeared that her kidneys had finally ceased working and we decided it was time to end her suffering. Sadly, our family decided that we would euthanize Precious at OBV the following day. I called OBV yesterday at 8am and requested a noon appt for the euthanization. This was the first time any of my family members (including myself) had to euthanize a pet. Even though we knew it was the right decision, it was extremely difficult for all of us. My wife, daughters, and I arrived at the facility at noon. All of us struggled to maintain our composure during this difficult time. The vet tech who greeted us was very professional and caring (sorry I did not get your name). She escorted us to a room and stated Dr. K (Kawasaki) would be performing the procedure. We had used Dr. K in our prior visits for different reasons. He was the original owner of the hospital and sold the practice a few years ago. Unfortunately for us, he did not retire at that time! Upon entering the room he looked at Precious and stated "HE is old". I replied it's a she, her name is Precious and she is 21 years old. It makes me wonder if Dr. K even bothered to read her chart before entering the room. Next, Dr. K proceeded to administer a shot for sedation. About ten minutes later, the second shot of euthanasia administered. Not once did he display bed side manners during one of the most difficult times of our lives. Dr. K left the room without a word and Precious continued to breathe. Approximately ten minutes had passed and Dr. K had still not returned. I spoke to the vet tech and she stated that Dr. K was in the middle of a blood transfusion. She also stated that he was the only doctor working that day. The ten minute wait seemed like the longest minutes of our lives. My girls sobbed uncontrollably as we watched helpless Precious continued to breathe very shallow and slow breaths. Dr. K reentered the room with a stethoscope in hand. He proceeded to check Precious' heart rate. One of his hands had blood on his fingers from the transfusion next door! At the time he had stated that Precious was now in a coma and another euthanasia shot would be required. Question: Why did Dr. K not have gloves on during a blood transfusion? Secondly, why did he not have the decency of washing his hands before entering our room? Even though I was highly disturbed, I maintained my composure for Precious and my family. Dr. K administered the second dose of euthanasia medicine and Precious took her last breath. Immediately, he left the room with a very quick and monotone "sorry". We wrapped up Precious in her blanket and left the facility. I myself am a medical professional (over 15 years) who takes care of terminally ill patients daily. The reason I decided to enter healthcare was to help others. Compassion and empathy are two of the most important virtues one should have when working healthcare. I was appalled by the treatment our dear Precious received during her final moments. In closing, if you care about your pets as we do, please avoid Dr. K at all costs. It appears that over the years he has become desensitized. Dr. K managed to turn our time of grief into a horrific and unforgettable experience. Our cat Precious deserved better. May she rest in peace. read more

Love the service from beginning to end!! Totally professional & very competent, courteous! I would recommend this service to anyone seeking a professional job and exceptional care of your pet! read more

I have two dogs I take to Old Bridge Vet and I've always had excellent care. Dr. Scott is my preferred Veterinarian, she was very kind and helpful with the euthanasia of my 18 year old dog who was suffering. And my new rescue dog can be difficult with anyone but me, Dr. Scott and her staff have effectively cared for him. The other Vets and technicians are all pleasant and competent. read more

We've been going to this vet for several years, but over the last couple I've started becoming more and more unhappy. Some examples: My senior dog had a teeth cleaning and some teeth removed. 3 months later we were back for his yearly exam, and told he needed another cleaning and more teeth removed. Recently I took him to a vet in Richmond that does reduced fee cleanings, and they discovered that when Old Bridge removed one of his teeth, they left a root exposed. I dropped a stool sample off for one of my dogs, to be told I needed to pay more $$ for the test, because it had been more than 30 days since I paid for it with her blood work. I had to argue, saying it had only been FIFTEEN days. I had an appointment scheduled that I am 100% sure I wrote down correctly. When we showed up, they told me the appointment was for the day before, and then acted like they were doing me a favor by fitting us in since we were there. Took my 15 year old dog there for nail trimming and bordetella shot. They pushed the super expensive senior panel even though it had been only 9 months since it was last done. I finally gave in. Got home, and a few hours later there was a message from the vet saying they had forgotten to give him the bordetella, and that I could just bring him in again the next day. Ok, let me just drag this grumpy old dog that refuses to get in my van back in again, sounds fun. I called recently about filling a heartworm prescription for one of my dogs. The lady confirmed that he had his heartworm test a few months ago, and that we were good to buy the HW pills. When my husband stopped that same day to buy them, he was told the dog's HW test was expired and they couldn't sell him the HW pills. I mean seriously! There have been more issues, but I'll leave it at this. I'm to the point where I don't trust anything the front desk staff says, and I'm not comfortable taking my 15 year old dog there to be seen. read more

Omg so happy with my baby girls teeth cleaning ! She had a bad deep back teeth that looked rotten and I was worry about the procedure and about a possible extraction, but the vet was able to explain everything to me and answer my concerns. I don't know how they did it , but all her teeth are so shiny white so clean and my baby looks like a new girl !! Thank you Dr Scott !!!!! read more

Old Bridge Veterinary Hospital - Teeth Cleaning Procedure - Pet Groomers Near Me - Woodbridge, Virginia

I agree with some of the comments that this place is on the decline. When you see many negative reviews from people who have been long time customers that is a red flag. I have been a customer here for 7 years. It's the only vet my Shiba has gone to. I was charged a $67 exam fee for the Dr looking at my pups paw for 2 minutes! I told them I was there for shots and not an exam. I called to let them know the error and was still charged. The manager called me back and still the outcome was the same "since my Shiba saw the dr". My appointment was for the shots and I really should not have been charged an exam fee. I refuse to go to a vet that doesn't treat the customers with common decency and its all about how much money they can make. I'm dissatisfied and will be looking for a new vet. The staff is kind but the new policies are something I no longer like. They charge $35 to make appointments now ( which go towards your service) but if you have any emergencies in your life and need to cancel there is no grace period. They charge you $35 for a no show. My call with the manager ended with good luck to you ( pretty snarky) . While my small business won't effect you I will still be going somewhere else. read more

They are great! We lost our sweet Bella, and they were so kind through it. I can't thank them enough. We didn't hesitate to take our new puppy, Piper, to them. We got her from a puppy store in Fairfax and she had giardia. They diagnosed and treated her. she is now on the mend and doing well. You can tell they love animals . read more

The staff was super friendly, fast, and efficient! They cut out big boy's nails, at our request, and didn't even charge us! Couldn't be happier with the visit! Oh! And our doggy loved them too! read more

I cannot thank OBVH enough for the amazing care they provided to my beloved dog, Laci. From her first visit 13.5 years ago to her last visit last month, the vets and staff were friendly, professional, and very caring. I never had a problem getting a timely appointment and always appreciated follow-up calls to check on any procedures or changes in her treatment. When I had to make the very difficult decision to say good-bye to Laci, Dr. Scott and the staff were extremely compassionate and supportive during this difficult time. These are just a few of the reasons I continue recommending OBVH to my friends. If I decide to get another dog, I will most definitely use OBVH again! read more

Old Bridge Veterinary Hospital - Pet Groomers Near Me - Woodbridge, Virginia

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I have been coming here for 5 years but after Saturday's experience I will never be returning. I showed up 7 minutes late for my appointment due to a serious rain storm outside, to which I was told I would need to reschedule because they couldn't fit me in. Mind you in my five years I have always waited a good 15-20 minutes before I even get brought back to a consultation room. After doing some more investigating, Dr. Scott was the one working which based on reviews there seems to be a serious issue with this individual. I wouldn't waste your time and would take your business elsewhere, compassion or understanding is not something this business has and to think I've been driving 30 minutes out of the way to go here, shame on me. read more

Sitting here on my vacation and called. Told my dog is "stressed" and they asked me to come pick him up. Granted I'm 500 miles away. Thanks for ruining my Easter vacation oldbridge. I asked if other pets were "stressed" and they say that some are worse than mine so I was curious as to why they called me. So, vacation cut short a day because they can't handle an 80 lb dog. I figure they are trained to do this, being a boarding kennel and vet. So I called the vet and asked them if we could get a sedative or something for him until we got there...was told vet was busy and they would call me back. Of course received no call and I'm sitting here wondering what they are doing (or not doing) for my pet. Unbelievable service and it seems they are ill equipped to handle all but the most basic boarding and care situations. I'll pick up my dog and cancel the neutering surgery I had scheduled in a couple weeks. If they cannot handle a simple 3 day boarding, then I don't want them operating on my pet read more

We have been taking our longhaired Persian mix to Old Bridge for grooming for over a year and have been delighted with the work they do. Yesterday she got a lion cut for the first time and she looks amazing! Her fur was clipped evenly, no nicks anywhere that I can see. The price wasn't bad, either considering two groomers worked on her most of the day. We (and Mochi) love OBV Grooming! read more

Old Bridge Veterinary Hospital - Mochi the Lioness - Pet Groomers Near Me - Woodbridge, Virginia

Never again will I bring my pet to this hospital. I had a severly sick cat, they kept wanting to run more tests, test after test, wouldn't give her fluids or anything for the pain. She was elderly and suffered so much from bladder crystals. The wait is so long and you don't even know if you are talking to a vet assistant or a Dr as they don't wear name tags or even introduce themselves. I finally got a sample of my cat's urine and they refused to test it because there was a piece of clay from the cat litter in it. Now, I've worked in the veterinary field and I know very well you can run the test anyway. My poor cat just suffered. I finally had to put her to sleep, 17.5 years, they were kind about that, but really offered no help or suggestions to ease her pain. It was like talking to a child.. I don't understand the Veternarians at this hospital. Another time, I was charged for 15 bags of cat food while my pets spent a week at the hospital for boarding. I know my cat didn't go through 15 bags of cat food. It took a long time to reimburse $300 from the charge. I really tried to understand what was going with the staff, they just seemed more interested in their cell phones or just looked dazed. NEVER again. My mother took our cat their when he became ill... same thing... kept running tests, never gave any meds or advice or fluids nothing. They bloodwork was so expensive and they said they needed to run another test to rule another thing out... I finally jumped in and got my mom's cat out of their care and took her to a different vet and clearly it was pacreatic cancer. The Dr was shocked that they just overlooked it. He was given meds, but unfortunately passed away a week later. If we had caught it sooner, he may have had a chance. I don't recommend this practice. Do research. There are better places, with kinder and friendly people..not just robots doing tests. read more

Old Bridge was our vet for many years until our family cat's passing at the age of 17. The practice was always courteous, well-run, and skilled in his care, but it wasn't until the end that I knew how fortunate we were to have them help us through the most difficult loss and grief. The compassion of everyone in the practice -- from the people answering phones to the vet techs -- was evident. They truly care about animals and the people who love them. I cannot thank them enough for the dignity and care they showed us and our cat, to make this incredibly sad event bearable. read more

Dr Scott is the worst Vet ever. My fur baby Pierre is still having night terror dreams. Because of being locked in a cage for over 8 and half hours. He is now always wanting to be by myside and wont go let me go out of his site. Follows me everywhere in house. Was contacted to email and discuss issue what happened. When Dr Scott sent my boyfriend a certified letter stating he wasnt to return to vet hospital/ grooming. Was no longer welcome. It was even him that got upset. It was me. My fur babies never knew cages. Warning. Unless you want your fur babies tramatize dont use them. read more

We were in the market for a new groomer after Petsmart had given our corgi some of the worst razor burn of his life. Well, today our corgi decided to take a roll in a pile of poop in our backyard, so he needed a bath ASAP. After searching all of the reviews on Yelp, we finally settled on Old Bridge Grooming. The first thing to note is that they are located on the lower level of the Old Bridge Animal Hospital, so you will have to go around the side and enter the lower door. We came in almost as soon as they opened, and they were so gracious and took my poor stinky dog as a walk in. Corgi's are thick coated and heavy shedders, so grooming them can be a pain more often than not. We requested a bath, nail trim, ear cleaning, tooth brushing, and sanitary trim, noting that he has sensitive skin. His full grooming took about 4.5 hours and we could not be happier! Lisa was his groomer and she did a wonderful job cleaning him up. His nails are a great length (short but not short enough his picks at them), and the pads of his feet are clean cut. His ears are squeaky clean and soft, and his breath smells fresh (well as fresh as a 9 year old dog's breath can be). His coat is trimmed perfectly to breed standard, and he is SO SOFT. Lisa said she spent an hour going over him with a furminator, and you can absolutely feel it. The only negative I have, and it is a small one, is that I wish his sanitary on his butt was just a bit tighter (his hair grows very fast). Overall a perfect 10/10! The staff is so sweet and gracious. They really listen to what you say and they were so good with my boy. And to top it all off, they are better priced than Petsmart! I went from paying $75 for a mediocre job to $45 for an outstanding one. I will be recommending Lisa to all my friends and be coming back again! read more

Old Bridge Veterinary Hospital - Squeaky clean thanks to Lisa! - Pet Groomers Near Me - Woodbridge, Virginia

Came in today after checking online and seeing appointments were recommended and not required. Wanted our cat checked out because of a concerning loss of fur. They informed us that there was an $86 walk in fee. Maybe I haven't gone to enough vets to experience such high fees, but that seemed a little steep. I can understand the importance of making an appointment as a courtesy to the place of business completely, but the way this information was told to us seemed very unprofessional and apathetic towards our pet. So for future reference for anyone considering this place, make an appointment, or pay their rather expensive extra fee. Wish the staff were more professional and organized. Also they should consider adding that information online for potential clients. Disappointing. read more

We are new to the area and needed a new vet for my fur babies. Came in to schedule an appointment and was offered one for the same day! Too soon :) so we came in the next day, on a Saturday. Receptionist was super friendly and was easy to work with. Dr Campbell was great and so were the techs. Overall great experience and we are glad we found a great vet. read more

Have been taking my dog here for several years. The biggest reason I started going here was because of the costs! They really have the best prices in the area. Whenever I go they make sure my dog is up to date with all his exams and shots. Also my dog had a tumor removed here and I had no complaints. The staff was amazing which made it a lot easier to manage that emotionally stressful situation. My dog is currently on medication (senior dog) and getting refills is easy and they even recommended new medicine that recently came out that can be less harmful. Really grateful for their knowledge! read more

Dr. K is the only good one left there and one of the original owners too I believe. At first once ownership switched was VERY disappointed in customer service. If my dog was sick they never had any appointments to get them in the same day. My puppy had a reaction to the Lepto shot he got. Called the next day and was told they couldn't see him because no more available appointments and I had to go to the emergency vet. $900 later there mind you. This was extremely disappointing. The next visit I came in I talked with the doctor about this and said I had been coming here a long time and even worked at another Vet clinic in the past. Most clinics policy is to leave appointments open for emergencies and sick dogs. She apologized and said they were working to change that. They have changed that part where I can get my dog in same day so that is good however not very personalized, prices have gone up and all the "good" vet tech's have moved on. Seems more commercial now getting ads in my e-mail to order from there site as well as more advertisements all over the office. Will probably be finding a new vet in the near future. read more

I just want to thank Molly and all the girls that do the grooming here for taking such good care of Gia while we were here in Woodbridge for the last 4 months. Sorry we are leaving and will miss you all. I highly recommend these ladies if you are looking for a groomer at a great price. read more

Old Bridge Veterinary Hospital - This is my Gia. Thank you Molly from old bridge veterinary hospital for taking such good care of her. - Pet Groomers Near Me - Woodbridge, Virginia

We had been OBV customers for several years. While they were fine for routine services, they failed our pet (and us) when she needed them most. Our dog stopped eating and showed obvious signs of discomfort. We were fairly certain she ingested something she shouldn't have and quickly contacted OBV for an appointment. After a *very* brief evaluation, the vet's advice was along the lines of "take two and call me in the morning". Rather than perform a thorough evaluation (like x-rays which would have determined the extent of the issue), the vet cleaned her ears for an added charge. Her condition worsened and we took her to an emergency animal hospital. She required surgery but unfortunately the delay in getting proper treatment caused extensive damage to her organs and she was unable to recover. She was beloved by our whole family and should have had several more good years of life. OBV may have been fine for ear and teeth cleanings, but will trust the care of our pets to another more attentive vet. read more

Medical care was great until they did a mass creamation on my puppy after I told them I wanted just his ashes and the paw print. It takes them 2 weeks to finally tell me he was mass creamated. NOT what I asked for (I even called quite a few times in reguards of the ashes; I was told they would be in in a week). And then proceeds to tell me I'm wrong and that the mass cremation was what I asked for. Oh, let's not forget that they said I brought my dog to be euthanized when I really bought him in because his breathing was shallow and I unfortunately did not make it in time. Basically, they don't look up your record they just take wild guesses.. I don't want this same "mix up" as they called it to happen to anyone else. Seriously, if I could rate them 0 stars... I would. read more

Really disappointed on how the staff treats loyal customers after years of good service. I've been with Old bridge for various years and had always had a good treatment with my dog's care and boarding. Not only did COVID change the way the staff interacts with you, but it seems they are taking too much of a drastic approach one plus year after this pandemic started. First, why do customers that are fully vaccinated have to wait outside for staff to pick up pet for care? This seems extreme and only benefiting them not us the customers. By not letting us be close to ours pets during visit, is like treating us like "animals" when CDC guidance already have lifted most COVID measures for fully vaccinated individuals. Verifying COVID vaccination on entry should fix this. Wake up. On the flip side, since everything is done on a curve side manner, why would they cancel an appointment for 8-10 minutes late show up and then try to charge you $125 for a walk-in fee, when they can just take you in. It seem desperate and unprofessional from there part to make a customer have to pay on top of the regular pet care a fee that is unwarranted. Give me a break $125 for 10 minutes. That my friend is not poor customer service that is being a crook. I will take my dog to another vet that cares not only for the pets but also their owners. Plenty good vets around Woodbridge. Don't settle for crumbs. read more

The one star is for the female veterinarian I encountered once that was incredibly sweet. I don't remember her name but she was by far the best thing about that place. Other than her, this place is TERRIBLE. I started to take my kitten there for his first couple of round of shots a few months ago. I had read reviews that the prices were very reasonable so I decided to try the place out. First off, all the woman who work the front desk are beyond rude. Never were any of them friendly with me, it made me very uncomfortable. I was once put on hold while calling to make an appointment for over 10 minutes. I then hung up and called back, and there was no remorse. Waiting to get checked out was not a short process. Really fun when you have a kitten freaking out in a travel case... The place is incredibly outdated and not the cleanest. From the get go, I did not feel comfortable taking my kitten there but the prices kept me coming back. It was on my last visit for my kitten's final round of shots that was the last straw for me. An older male veterinarian entered the room and began to examine my cat. He looked at the "charts" they had for my kitten and it pretty much was a few notes scribbled on a sheet of paper. He didn't even know how old my kitten was even though I had been going there for 4 months. Why was this not in his records? He was not even aware of what shots my kitten had received. He was not even aware of what shots we were there to get that day or what the reason for our visit was. The male vet then begins talking to my sister and I about how there had been some "changes" to the practice, and staffing issues. He had nothing but negative things to say about the recent turn over of the business. We were beyond uncomfortable at this point. We then inquired about having my cat neutered. The vet looked at me point blank and said "you better make sure I'M the one who does the surgery"with this weird smirk on his face. I was shocked. It brought up so many questions in my mind. Why did he NEED to be the one to do the procedure? Were the other vets incapable of handling it? What is going to happen to my adorable kitten? Who is this man? At that point, I was done with that place. Upon leaving I decided I was never taking my animal back to such a place. I have since changed to a new veterinarian. I called Old Bridge to see if they could send my records to my new vet and the horrible attitude I dealt with solidified that I made the right decision. If you care about your pet, don't go here. They seem to care more about staffing drama and ferrets then your animal. STAY AWAY read more

The front desk ladies where very unprofessional. I walk in the main lobby of the hospital due to the grooming door downstairs closed due to remodelation and they are both on the phone so I patiently wait. One hangs up the phone and I'm still standing smiling and waiting to be greeted. Both of them looked like they both hated their jobs, not even a smile or acknowledgement. I stand for close to 5 min with my 2 dogs on a leash. Was never greeted until I finally said GOOD morning. She proceeded to telling me that the groomers relocated and I needed an appointment to get my dogs nails trimmed and cut from the hospital techs if i was a new patient. Which I would had been and i would had scheduled an appointment but I was not amused by their unprofessionalism. This is not how you make a good impression for a professional environment. Needles to say i will not be back to this hospital read more

When I moved to the area, I was looking for a smaller, more personal veterinary experience than I had in the past. Unfortunately, I will only be returning to this location to pay an unexpected bill (but more on that later). I called the office to schedule an initial meeting/check up and nail clipping, and was able to get an appointment very quickly. I wanted my dog's first experience to be a stress free one and made that clear up front. The staff all seemed confused that I was there without any medical issues and just for check-up, which confused me. When i was there, the vet let me know that I should get a Lepto vaccination for him and I asked for the price up front. My main issue with vet offices is that they try to pitch services or treatments but do not disclose the cost. I made it quite clear that I wanted to know the prices up front. They told me it would only be about $20 so I went for it. They took my dog to the back, gave him a shot and took blood. He came back extremely stressed out and with a thick bandage. The vet seemed to be very nervous around my dog (around 65 pounds) which probably didn't help. The vet tech on the other hand was great with my dog and he actually went to her for comfort when the vet was looking him over. When she was walking us out, she mentioned that they were unable to clip his nails because he was anxious. She recommended I get sedatives from the office and give them to him before coming back to get his nails clipped. What was supposed to be a quick, happy check up turned into a $100+ bill and no nail clipping. I went to the pet store the next day and watched my dog get his nails clipped surrounded by many people and other dogs with zero issue. Sedation required... really?! The vet called me herself about 2 weeks later recommending I schedule the follow up for the Lepto vaccine. Then called again to remind me to come in for a fecal sample (which this office requires for you to get yourself). I was shocked to find out that I owed another $25 for the Lepto vaccine. After getting the shot (the vet tech said was absolutely no problem and he didn't even flinch, which makes me concerned about what happened the first time around) I reminded them that I needed the container for the fecal, which I would be bringing in a minute later, and paid the bill. I still have not received the results of the fecal, but I've been called twice saying I haven't paid my bill for the fecal and that they want the payment over the phone, or for me to come in. Of course I wouldn't have paid for a bill I never received or was ever told would be coming. I just assumed it was part of the $100+ bill I received for the first check up. This office seems disorganized and ill equipped to handle large dogs. Since I cannot trust the office to bill me properly, or the vet to disclose the cost of procedures, I cannot trust my dog's health with them. read more