The design assessment , product management was exceptional…read more Stacy Doan was accommodating and helpful in providing extraordinary products and services to my home project. The Wagner teamwork is outstanding. I will go forward with the Wagner Floors as Stacy performed to know and understand the process and design especially for my home. Thanks Wagner Floors. Dean and Tina in Lakewood. ​

I would not recommend this company…read more I chose them because the scope I discussed with the account manager included replacing my flooring and installing a new vanity I had already purchased. I verbally confirmed that scope with the account manager and paid an invoice that included a line item for that portion of the work. Despite that, the installer arrived without all of the necessary materials and informed me he was not comfortable installing the vanity. To be clear, I have no issue with the installer declining work he wasn't comfortable performing. What I do have an issue with is being told afterward that vanity installation was never included, despite it being discussed with the account manager and being a major reason I selected this company over other bids. The installer himself encouraged me to request a refund for that portion of the project, but the company only provided a partial refund ($180). As a result, I am left with an unfinished project, a sink currently being held up by a 2x4, and the need to hire a second contractor to complete the work. What should have been a straightforward bathroom update has turned into a major headache. By the time the project is finally finished, I will have spent significantly more than the original quote, despite choosing this company because I believed they would handle the full scope of work from start to finish.

Having hardwood floors is wonderful except when they have to be refinished. We put it off as long…read moreas we could and then began our search. We vetted several companies and decided to go with ASA Flooring for several reasons: 1) Responsiveness. Bryan was quick to get back to my inquiry and was at the house to assess the project within a day. 2) Knowledgeable. Our refrigerator had leaked and warped several boards. Bryan explained the pros and cons of board replacement vs letting the boards dry out. We went with the latter and saved money. We had another challenge in the fact that we did not have two rooms refinished which meant seamless color matching. Alfredo was an artist and had an eye for selecting the perfect match. Although the final decision was ours, his experience was a definite help. 3) Efficient. The whole process from start to finish only took three days. We used the opportunity for a little vacation in the mountains and came home to beautiful floors! 4) Professional. Kevin, the project manager, came the weekend before to assess the job site and answer any questions. Alberto hung plastic and taped off the areas to reduce dust and vacuumed any remaining dust before the final coat. It was nearly dust free! 5) Follow up: Kevin did the final walk through with us to make sure we were satisfied. I'd highly recommend ASA Flooring for your next hardwood floor project!

We've had issues with our home's original hardwood floors since we moved in with splinters and…read morecracks. We finally decided to repair them and reached out to ASA- they gave us a no-nonsense quote for installing new floors and did so with a fast turnaround. We couldn't be happier with how they turned out and love the final product.

Disappointing rush job didn't turn out great. The owner said it would take 4 days to sand, stain…read moreand seal the main floor so we made plans to stay out of town during that time - since this isn't a project that you can stay at home for. The crew finished in 1 day +2 hours the next day. They didn't mask off our new kitchen cabinets (or anything else) as they were supposed to so everything was covered in sanding dust. They left in a hurry without locking up the house. The front door was propped open with the key in the deadbolt and all of the lights left on. They left tools and trash inside and outside the house. The owner was apologetic afterwards but accepted zero responsibility for his crew. You might think they would check to make sure everything was done correctly before letting us know they were finished, but apparently there is no quality control. There are several areas that look bad - ripples across the floor, stain on the carpeting, a splotch of stain in the hallway and a long hair sealed into the kitchen floor. We will have to hire someone else to fix these areas since we can't trust this company to be in our house.

Michael and his crew just finished installing a hickory floor in my bedroom. The quality of wood…read moreand installation were far superior to the company I used before. They are quick to answer any questions or concerns. They are definitely there to please their customers.

Fast response. Provided a quote over the phone with photos and removed and installed carpet in one…read morebedroom in a matter of days. Very professional installation. They even came back to fix a minor issue the next day. Great service and vale for the price.

Excellent job. They came out right away to provide a quote and once contracted, came out on time…read moreand did the full installation. Pricing was competitive and I definitely will be using their services again in the future.

Amazing company to work with. We got quotes from three other companies before choosing Cooks for…read moreour main level remodel. Cooks beat all of them in both price and quality of materials. They have tons of options to choose from, which was overwhelming for me so thank goodness for Michelle, she helped me choose the most beautiful flooring, countertops and backsplash in my budget. Installers were professional and efficient. Any questions and concerns I had were addressed immediately. They have years of experience and attention to detail that cannot be matched by any big box stores or other flooring companies. I can't wait to upgrade my upper level flooring and bathrooms with Cooks.

Carpet - Cooks was recommended to us from multiple real estate agents, and we were excited to find…read morea company that seemed friendly and professional. The carpet we selected was several weeks away in terms of delivery, that was fine. The carpet showed up and the install was scheduled, there was one person to install about 1,400 square feet in a newly finished basement, up the stairs and an office on the main level. I helped the installer move furniture, which theoretically was included, and with more than one installer would not have been an issue. The real issue is that with a light carpet the installer ground leaves and gravel into the carpet, although we understand that it is common to bring the carpet into the house through the basement windows this isn't acceptable. When the installation was done it was not even vacuumed, there are stains on the new carpet, we contacted Cooks and the contact that we worked with told us that the installers are independent contractors. Great, there's almost 10K wasted, don't use them. We emailed with our concerns, and in our opinion were completely blown off.

Cannot praise the team at Custom Flooring Specialists enough! Ari came out and talked us through…read moreall our carpet and tile needs, we went into their store and worked with their sales team to pick out materials, and Michelle was so communicative with us, once we accepted the quote, immediately got us on the books super fast. The actual team who installed the carpet was awesome, Riley was great to work with when installing our new baseboards, Luis did an excellent job on our bathroom tile, and Roger went above and beyond to make sure everything went smoothly. Truly you can tell these folks care about your project and their quality of work. Incredibly impressed with everyone involved. Will definitely be using them again when we change the rest of our flooring in our home. And would absolutely recommend them to anyone along the way!

Everyone at Custom Flooring was great to work with and the end result was just what we were looking…read morefor. Michelle is great, very easy to work with as well as her entire team. Thanks!

The receptionist was extremely rude and dismissive, acting as if my questions were an…read moreinconvenience. Rather than offering help or even basic courtesy, she spoke in a short, irritated tone and made it clear she didn't want to be bothered. Professionalism at the front desk sets the tone for the entire company, and unfortunately this interaction left a very negative impression. Based on how I was treated, I would not recommend this business. Espeically when thousands of dollars are on the line. If they won't invest in good service what else with they skimp on: Quality? Labor? Ethics?!

Avoid this company. My experience with them has been extremely unprofessional and costly. We paid…read moreover $22,000 in deposits, and they delivered the wrong wood. When we contacted them about the issue, we were told the sample "must have bleached," and then they ignored us for months. After a long period of silence, they informed us that deposits were non-refundable, yet offered only $a small percent back if we agreed to walk away. We originally planned a $50k project and ended up spending $22,500 for a 700 sq ft basement, a job that should have been a fraction of that cost.

I just had over 1200 sq ft of flooring refinished and another 310 sq ft newly installed and…read morefinished. Leticia handles the setting up of the project, payment, etc. I found her to always be gracious responsible and responsive. Thank you Leticia! Project was going off without a hitch when in the last room, one of their machines had a problem. This was unforeseeable and could happen to anyone of us. This malfunction caused a slight unevenness in the sanding of the floor. Cristiano, the owner, came to look at it and without hesitation, owned up to this and stated that this would be immediately fixed, which it was. The entire floor was re-sanded, sealed and 3 coats of poly were then applied. The job looks great and I award these guys five stars for the outcome of the project, their professionalism for matching the color of new floor to the preexisting floor and huge kudos for their integrity and honesty. They stood by their work and made sure all was handled efficiently and professionally. Thank you Cristiano!

We are so happy for hiring Express Hardwood & Flooring to sand our hardwood kitchen floor and to…read morechange some damage wood boards in our living room because they made a great and neat job. Fernando who we contacted for the job was very helpful coordinating everything , Roger did the sanding which looks so pretty after taking all the precautions to avoid the dust coming out of the kitchen and Kevin Santos, the wood installer was super nice and did an amazing job removing the damage boards and installing new ones! Congratulations to the best team! I would highly recommend this company !!