Went for the "Garden tea" and was very surprised to find out that it was not in a garden at all! When I asked the staff why it wasn't in the garden they said it has never been in a garden. So it is upsetting to see it advertised as a garden high tea... we were not the only guests puzzled by this as well as we heard many similar comments. The room that it was hosted it was nice enough... however, the soft rock that was playing in the room did not set a nice mood for what is supposed to be a nice high tea. This was even more disappointing and also distracting. No complaints with the food, although the clotted cream that was served with the scones was hard and also a very small portion. The tea itself was also okay, but the wait staff were slow to refill the hot water in the teapot. Overall, it was very disappointing. read more

Just spent the first night of our honeymoon at this hotel, It is amazing we came here on a group deal and they still gave us an upgrade to a larger suite, The room was stunning, the free breakfast in the morning was delicious. And we both left feeling relaxed and very refreshed. Thanks so much to the staff there. read more

I was really looking forward to the Thanksgiving Buffet at the Old Mill today. Unfortunately, the food was not great, especially for $55 a person (with tax and tip, $150). We were unlucky enough to be seated in one of the newer rooms, which was empty except for one other table. The selection was poor, the quality and flavours uneven, and the desserts kept running out :-) Our server was very nice and good at her job, so she got her 20% tip anyway. Never again! read more

Stayed here once and loved the place. Hope to go again soon. We found it on Groupon or one of those sites. The breakfast was great. Convenient to downtown. Service was fantastic loved the rooms. read more

Came here recently for Sunday brunch, as it's one of the only places in Toronto that does a nice buffet on the weekend. It also has some nice historical aspects to it. The place is big and a tad confusing - for the record, you can enter the restaurant to the right of the hotel's main door and not walk through the whole hotel in a circle as we did. Reservations, I assume, are accepted but we did not have one and had no problem being seated. We actually got a nice table close to the buffet. The place has a very old theme to it, even somewhat medieval. Service was pretty good although sometimes it went from attentive to nowhere to be found. In the end, our female server eventually made her way back to us and I suspect she was very busy. Food was good! Lots of options from salads to breads to hot items. I feel there were a couple of 'misses' for Sunday brunch that could be incorporated: an omelette station and juice included with the meal. Otherwise, value for quantity/quality is excellent - there are a ton of options. We would definitely do this again. Or maybe try their Sunday dinner option. Oh and one last side note, we both wore shorts and felt a tad under-dressed. I would recommend wearing somewhat decent clothes for brunch - it appears everyone else does. :) read more

The Old Mill is a Christmas Day tradition in my family. However, I don't know if it will continue. This year was a bit disappointing. Seemingly as busy as every year, the staff seem less attentive and don't offer service as much as the used to. The quality and variety of food appears to have gone down; I miss the lobster. The salad dressing was also a lot thinner than normal and really soaked my plate. Santa also didn't spend time coming around to tables. He may have stopped at one or two but that was it. read more

Went to the outdoor patio for dinner. The lovely night was spoiled by the horrendous service. It wasn't just our table that suffered as I noticed many other tables that were also experiencing issues too. Simple solution - HIRE MORE STAFF AND TRAIN THEM PROPERLY! Certainly won't be rushing back here anytime soon until management fixes the problem. As i write this I have been waiting 30 minutes for the bill to arrive. Please don't waist my time. read more

"Sunday Brunch here is almost like a tradition. It's like a quick getaway" Sunday Brunch tended to be a tradition in my family, though we tended to do it at other buffets, and living in the suburbs that typically was a Chinese buffet. Well having family who lives near the Old Mill, we thought we'd try it. It's a nice selection in a really beautiful part of the city. The problem is finding parking which always tends to fill up, but once you do, it's a nice setting to sit down and feel like you're dining in a place with a lot of history. You can take a tour later and see there are constantly weddings and celebrations going on. There's an on-site chapel as well as several rooms, and activity areas to enjoy. You'll really like the walk in door and out. Fun place to go and it's a nice place for all ages and definitely screams "Sunday Brunch" read more

My wife and I stayed here for a friend's wedding. Staff were generally cold and unfriendly. The room was adequate, but dated, and certainly did not reflect the cost of the stay. Although complementary breakfast vouchers were provided, we were unable to eat. We waited, ordered, and then proceeded to watch guests who were seated after us get served. After over an hour in total, we left without eating. The front desk was only willing to waive our $12 service fee, and provide 2 new breakfast vouchers. Upon checkout, the gentleman next to us was equally surprised, and vocal, regarding the cost of his hotel stay given the poor service. Overall, this place aims to be a high-class boutique hotel without following through. Would not recommend. read more

I was just here for a wedding this weekend. It's a nice venue (I've been here before for high tea as well). The classic architecture is really pretty, this place is really well run, and extremely busy. They must have had 3 or 4 weddings, b/c they were rotating through the chapel, one after the other. My advice is to try to arrive at least 20 minutes before the ceremony starts, b/c this place is a maze! Even though we arrived at the venue on time, it took us a while to find the chapel, so we missed the ceremony. The food was ok, and I agree with Keeley-Ann, the dessert was the best part (ours was tiramisu - yum!) PS. the parking is at the back, and there's no parking fee on saturdays, but I think also for the whole weekend. read more

I headed over to The Old Mill Inn for an afternoon tea with my mom. I knew about their popular afternoon tea and despite the Inn being located close to my home, I haven't made a visit until just recently. The Old Mill Inn's customary English Tea service has been enjoyed by many since 1914 and it combines traditional favourites and contemporary flavours. We were seated in The Terrace part of the restaurant, where you could see the beautiful garden through the large windows. We got there a few minutes earlier so it was empty (perfect to take pictures) but it wasn't long until the space quickly filled up. Our server told us they usually have a full afternoon tea service on Saturdays & Sundays, so if you're thinking of going, make sure to make reservations! Our tea choices: Darjeeling Mim - Wonderful muscatel highlights with a delicate strength. Queen Mary - Bright coppery colour, good flavour tempered with flowery character and malty notes. Our Sweet & Savoury Treats: - Smoked Salmon, Cucumber & Fennel Cream Cheese, Black Olive & Sun Dried Tomato Tapenade with Watercress Seedlings - Mushroom & Sweet Onion Tartlet Lemon & Raspberry Tart - Almond Shortbread - Mini Carrot Gateau - Currant and Lemon Scones - Imported Devonshire Cream Greaves Jams and Marmalade As I expected, everything about our afternoon tea was wonderful. We both enjoyed our time there chatting over tea and delectable savoury & sweet treats. Although it was a busy afternoon, the servers were attentive and friendly. With it's affordable price tag at $24.95 (weekends; $19.41 mon-fri) compared to other hotel tea times in the City, I definitely want to come back soon! read more

For the price of the food I expected much better! I ordered the steak which would have been full price at other restaurants, only to be told that each individual side is $9.00. The taste was average. I do love the look of this old establishment but get better quality food at lower prices elsewhere. read more

Would not recommend unless you have a rich uncle or too much of your own money to spend.. Lets start with The Good - staff was great, checkin quick, location is next to the subway and 20 min away from downtown as well as nice park / river within few minutes walk. The Bad = problem was with paying double or even triple what you usually pay for 5 star hotel but only getting 3 stars at best.. No value for money thats for sure.. The rooms are antique and furniture looks like it came from the 1960s = comes off looking like a cheap motel.. the bed / mattress was horrible = after 3 nights my back was killing me.. We went to eat at the restaurant one day.. food was blah but prices once again double or triple what you pay at the Keg for example.. .. and to end it all = after spending thousands of dollars on 3 nights.. we had to pay extra for resort fee.. common.. Please save your money and stay somewhere else.. read more

The food was freaking amazing- I went for the lunch buffet- holy crap, so delicious- seafood galore, great meats and vegetables. - very crowded setting- a lot going on, pretty overwhelming. wouldn't want my wedding here, but a nice brunch experience. read more

I came here for a friend's wedding. This is a beautiful place for a wedding, and they have the most memorable and friendly banquet staff I've ever met. The space itself was old style in a way that made you feel like you were in a Disney movie. Definitely a step above any banquet hall. Nobody seemed to impressed by the food, unfortunately. I ordered the vegan meal and it was just penne and tomato sauce. Other than the food, the place seemed absolutely perfect for a wedding and the photos of the bride and groom taken onsite came out beautifully! read more

The only reason I gave this place 1 star is because I can't give no star. The service is absolutely appalling and the lady who was hosting at the front had the worst attitude I've ever seen in the history of the service industry. She attacked my party for walking past the line not knowing that we had already got our table and when she realized that she had no business stopping us she gave us a nasty eye roll and let us through unwillingly. Her tone was awful and i wish I got her name to put in this review cause she should be ashamed of bringing that attitude representing a supposed historical establishment of Toronto. I don't even care if their food is magical I would never come again to be treated like that. Then we got attacked by a second staff, a man who looked like some supervisor running around like a headless chicken. Attacked us because we looked lost, well of course we look lost we were never greeted or acknowledge and just had to hunt for our table in the maze they call their dining area. We practically had to sneak in to avoid a second attack from the same lady at the front so yes we did not look like we knew exactly where the table is. Honestly the staff had no idea what reservations they had all day and even telling them the name and number of our party they were all CLUELESS. What is their purpose if they can't take me to my table? And their food wasn't even that great it was average. I will give it to them that their hot food was hot enough. But I would NEVER come again. THE ONLY thing that salvaged the lunch (if you can even call it being salvaged) was that we got a decent waitress who was some-what nice and professional, not the best but she seemed amazing after coming face to face with the awful hostess and man. If you don't look like a 70 year old white English lady or are just not white they will make you feel like you do not belong and make sure you feel like you don't belong. Honestly this place is racist, I would not recommend anyone of colour coming here. read more

I was here for a wedding and the building itself along with the surroundings is lovely. Parking is in the back which I believe fills up quite quickly - I was WAY in the back and around the corner. Sadly my girls and I were on a time crunch with 15 min to spare to get to the wedding. Let's just say we missed the ceremony!! :( This place is a bloody maze and they should really have more signs in regards to where to go for the chapel and the ballrooms. I had no idea where I was - and by the time we went from the first floor to the second, around the staircase and down a little hallway the signing was already happening :( I was soooo disappointed but I had a peek in to see the chapel and it looked nice. After that ordeal we went to the ballroom and they set it up so nicely. I think they did a good job. I saw a few other rooms that were open to view and some of them were stunning as well. Food was okie - really enjoyed the salad selection - I had way too much food on my plate (it was buffet style) and they they just threw everything onto my plate - it was LOADED. Dessert was the best part which seems to be everyone's opinion. I would definetely consider booking this place for an event if needed. read more

I went to the Old Mill Inn and Spa this morning with a friend for breakfast. Not being from Toronto, I wasn't aware or familiar with The Old Mill historically, nor the luxury and prestige it connotes. From a "travel" perspective, I have to say, driving to this establishment from where I live was lovely. The route we took through that part of Toronto was really beautiful, and so unlike most of the city. (I mean in the woodsy, detached homes, and tiny winding roads kinda way) Regardless, we arrived at The Old Mill (which was really a beautiful place to eat breakfast) and I ordered the "Twisted Pancakes" -- three very nicely made pancakes topped with creme fraiche, carmelized apples and served with DELICIOUS home fries (roasted potatoes perfectly seasoned with fleur de sel and rosemary). My friend had the omelette with sausage, roma tomato, and goat cheese (also with homefries). We both enjoyed our meals (a lot) and while I wouldn't come back here regularly both because of the inconvenience (its' not close) and the price (12 for my pancakes, 15 for his omelette, a few bucks for tea and coffee and breakfast was almost 40 with a tip). This isn't a crazy expensive meal, but it's more for breakfast than I usually pay, and doesn't have the "walkability" or neighbourhood factor for an after-breakfast stroll I usually like. I will DEFINITELY go back, but most likely for birthdays or special occasions. read more

Went for a wedding. Beautiful grounds with unique backdrops for pictures. Hotel rooms are very dated as are the common areas. It does have character which I understand why it is popular but for the prices of the room you can get a much better room elsewhere. Service at the banquet was not the greatest. They were very busy with a lot of other weddings it seemed. This place is a giant maze with poor signage. Even getting directions there was over 10 steps from hotel front desk to the banquet halls. Parking was abundant across the street. read more

While I wandered through the beautiful hotel lobby and grounds a bit, this review is for the brunch buffet on Victoria Day. While looking for a place for brunch with out of town guests, we decided this was worth a try. With one nearly impossible-to-please person in the group, the Old Mill proved to be a brilliant decision. For about 25$ per person (tax, tip and all), we ate very well. Have I had a better meal? Yes, but I paid much more for it. (For $20 I could have had an eggs Benny and small salad at any one of dozens of similar brunch spots in the city. Here I had a feast.) Here I particularly enjoyed the salmon in white-wine sauce, green salad with fruit and feta, seafood salad, roast beef, and fresh fruit. The desserts were good, if a little less exciting than the salads and mains. The buffet features different salads, fruits, meats, breads, and desserts. There is a nice variety of seafood, red meat, and no meat options here. Everyone in my party got to eat what they wanted and loved it. Service here was excellent. My server was especially friendly (and I wish I could remember her name because she was brilliant) and was very efficient despite having several tables. The setting is lovely, service delightful, and buffet a true value. If you want to do something a bit apart from the normal brunch routine, this is a great option. read more

One of the best brunch ever tried. Infinite options of everything, from breads to seafood. Go hungry! Sophisticated and cozy place at the same time. Perfect for a celebration of something special! read more

I visited the Old Mill recently for an dinner event. We were seated inside a room just off the main restaurant. The Old Mill is very visually striking upon arrival, however once you start looking around it's impressiveness begins to dwindle somewhat. It was also incredibly confusing once inside. We had no idea where exactly our group was being seated, and there was nobody around to give us some guidance. Somehow managed to muddle our way through the restaurant to the right place. The Room: I am not a huge fan of the "historical" look in terms of carpet and wallpaper, so perhaps my opinion of our room is biased, but I felt as though it looked "old" (and not in a good way). The carpet looked worn down, as if it could use a replacement, and the walls looked heavy with dust. The table clothes were plain white, but I found a few runs in the fabric. It didn't live up to the historical elegance that the building itself exudes. The food: I enjoyed the food quite a bit. I had chicken with some potatoes, carrots, zucchini and cauliflower. The chicken was well cooked and seasoned, and the potatoes and carrots were absolutely delicious. We also had a small dessert platter which was quite good.The only downside to the dining experience was having a spider walk across the dinner table. Yuck! But I suppose that's bound to happen in old buildings. Service: It really depended on the person. Our servers were a bit bossy and always in our faces (urging us to sit down, even though people were just arriving and greeting one another). However, they were also quite attentive in serving us our food, refilling our water, etc. I believe the manager walked around an ensured we were all happy with our food, which was greatly appreciated. Overall I'd come back if invited to an event, but I don't think I'd go out of my way to come her of my own accord. The building itself is truly quite beautiful, but I didn't find the inside nearly as impressive as I expected it to be. read more

4.2 stars". Friendly staff and very personal service - from the first time on. Have very experienced full time RMT staff which can get to know your body if you are regular. Credit for great and well maintained facility even is old. Great waiting room area with refreshing cucumber water - knows how to add details. Never feel push or rush. Thumbs up! Tell them what you expect and they will excel for you. Complaints will get heard. Return - yes! read more

Review of the Continental Breakfast buffet. I am a huge fan of the Old Mill Inn's lunch buffet. Amazing food, tons of choices, tons of dessert etc. The Continental buffet breakfast was so so subpar! $17 and not even 1 hot option. A day later I had a breakfast buffet at Blue Mountain resort for $16 and it was much much better. They (Blue Mountain resort) had scrambled eggs with cheese, tater tots, bacon and sausages, plus tons of fruit And other stuff. Even the fruit at the Old Mill was subpar. Very disappointed with it. If it was good I would return for breakfast but never again. read more

. We had high expectations for the father's day brunch today, and it was mediocre at best. The food we just okay, and there wasn't a large selection of it. Basic- just eggs, bacon and sausage (nothing made to order, no pancakes, waffles or french toast) with one pasta, mashed potatoes, veg and a few dif. meats. The lobsters were a good addition.. but not of the highest quality. The rest of the seafood was just ok, fishy tasting and over salted. The fruit was just one tray and a basic selection that was under ripe, the baked goods meh. Everything was meh. And the crowds were ridiculous- people bumping into each other left and right, the big sellers were gone as soon as there were put down, and the line to get through the hot stuff was about 20 minutes.. for 8 options. Not what I would call a $50 buffet AT ALL. read more

This was the most adorable inn. The service was friendly and on point. My girlfriend and I sat outside and had a refreshment. Very relaxing. I plan on going back and trying the restaurants. read more

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Our large group (25) was able to book space early last fall, but sadly, large groups have to pre-select 3 entrees to choose from on the night of the event. Each choice was rated great by fellow diners, but I would have liked to be free to choose anything on the menu. My prime rib was perfect--medium rare::)) Service was exceptional-there were several people in our party with life-threatening allergies that were accommodated without question-5 stars to the serving staff. Questions were answered-suggestions given nothing was too difficult for them. Because the weather was so terrible, there were many cancellations that night, we had a huge dance floor to enjoy as the musice was fantastic-a DJ who was able to dig out the old favourites. We will certainly return here-next time in a smaller group so as to be able to enjoy a broader menu. Well worth the visit. read more

Oh no no no no. No no no. Disclaimer: this is a review of my experience in the banquet facility. Not of the hotel, spa or any other services. If you're planning an event here in the future - conference, wedding etc., then this is for you. I've attended a fair number of banquets and weddings in my time, and have shipped around enough for my own wedding to know exactly how a business can do things well, and how it can make guests wish they stayed at home. The latter was my experience at Old Mill. To begin with, the place is quite a mystery in terms of layout. How does one get to the banquet hall? Why am I walking through hallways with hotel rooms? I need to pee really badly but the nearest washroom is a 5 minute walk away and up a flight of stairs. Many of these questions left me pondering how one can still function as a facility for large events. Anyhow my complaint here is mostly for the terrible cuisine. We were served tomato soup for starters, which was simply equivalent to canned tomato paste with boiled water. Of course some soggy croutons would help liven it up a bit. Main course-a chicken leg, which has as much flavour as freshly fallen snow. I'm not sure why I chose that analogy. Probably because we seem to be swirling in a vortex of winter weather recently in Toronto. Many at our table had to resort to adding pepper, or leftover soup (you know for tomato flavouring) to our meals. What was also terrible was the rudeness and lack of enthusiasm from our server. There appeared to be a misunderstanding for two members of our group who were vegetarian, but it was not noted beforehand. Rather than simply saying "I'm sorry you're not on the list, but I'll talk to my manager, chef, other server, let's see what we can do" (all of which are fine options in my opinion) we got a "you have to order before you come to the party! We don't have any meals for you. You are not on the list. Now you have to wait till everyone is finished!" Yes we understand, there has been a mistake either on our coordinators part, or organizers etc. But there's absolutely no reason to be upset and angry about the situation, and there are excellent ways to diffuse it in a polite and respectful way. To the server's credit, a replacement meal was found and given, which was eons better than the non-veg option. But the mood was just set for the rest of the evening. The one star here is for the chocolate mousse which I will certainly take seconds and thirds of! I shall have to return and try out the hotel itself, or related spa to improve this rating. Until then, one star it is. read more

Stay away..stay far, far away! Too bad there is no zero star rating. Was here for a wedding last weekend. The venue is very nice. The rooms are spacious as are the bathrooms. Everything was clean. The service during dinner was atrocious. The serving staff was rude and impatient. They rushed people, took milk, cream, sugar, etc...off the table as people were drinking their coffee. The vegetarian food (pasta) was lukewarm and overcooked and without any flavour. A waitress asked me to move my walker to the other side of the room. It didn't occur to her that it was needed for WALKING purposes and I wouldn't be able to fly back to my seat! Then the waitress said: "But it's going to interfere with my serving food"....to which I replied.."that's okay, it doesn't bother me"..she really pissed me off! They obviously need sensitivity training. Breakfast was included in the room price. Continental breakfast. I've seen better breakfasts at Holiday Inn Hotels. This was the worst hotel breakfast I have ever had. Lukewarm coffee, two kinds of bread, jam, some cheese and some pastries. Oh..and boiled eggs. The room staff and other staff we encountered were very nice and helpful. The hotel itself is dark and looks like it's seen better days. I will certainly not return and will discourage anyone else from doing so. read more

First time visiting Old Mills and I am not a fan. The historical feel of the building and scenery was beautiful but that was pretty much the extent of my positive experience. Upon arriving at the door, my family was rudely attacked by the hostess as she raised her voice while giving us attitude on what we should have done when arriving to their restaurant instead of calmly explaining any issue that she may have had with us. Considering it was our first time at this establishment, it was fair for us to not know of any procedures that they may have wanted to put in place. After calming her down, she completely ignored our existence and didn't even bothered to apologize, forcing us to find a table ourselves. The initial impression basically ruined the rest of the experience for me. The food was fresh and nicely presented but the taste was mediocre. Considering that this is a more high end and well known establishment, I expected better service than I would get at a fast food restaurant. In my opinion, the main purpose was to sell an experience, and this is one experience I would not want to relive again. read more

Review for Sunday Brunch: This is my first ever review on restaurant because I genuinely am not a picky person but this is by far the worst experience ever and I will do my best to prevent others from experiencing this. I was looking forward to Sunday brunch as I have read a lot of good reviews. However, the experience was NOT at all what I expected. When I was being seated, the hostess led me to what I thought was a storage room. The room, called Miln room, was not even part of the restaurant. The decor and set up of the room was extremely poor and was not at all the standards of the restaurant that we passed on the way to this side room. The room was beside an outside entrance to the building so the room was extremely cold. Part of the reason why Old Mill is so popular is because of the environment and architecture. It is one of the most stunning historical buildings in Toronto. We went there to be able to experience this. My boyfriend and I went back to the front desk and asked to be reseated since half of the restaurant was empty. The hostess then told us that we must sit in the back because we made an online reservation. Apparently, if you make an online reservation they don't considered you a regular patron unless you specifically CALL in AFTER you make your online reservation and asked to be seated in the regular dining area. What kind of restaurant MAKES you request to be seated in the dining area AFTER you make your reservation. The hostess then suggested seating us again in the dining area 4 hours later.... I understand when we went, it was Christmas season so it is very busy. However, I believe a restaurant such as Old Mill should not degrade itself by stuffing extra people in the back. In addition, we made the reservation 4 months in advance so I don't understand why they couldn't have PLANNED for us to be seated INSIDE the restaurant. Any restaurant that is willing to give some of its guests a HORRIBLE experience just to earn a few extra bucks is NOT worth going at all. The only reason why I even stayed and ate there was because our friend did not want the trouble of going to another location for brunch. If it was just my boyfriend and I, we would have left right away! The service was also very bad. I am assuming it is because it is much longer to walk to this side room and that the waiters don't even want to come and serve the tables there! We waited over 15 mins before ANYONE even came and served us tea and we had to ask multiple times afterwards. My overall message is this, you HAVE to specifically request to be in the main dining room, otherwise they put you in the side room that is not even part of the restaurant! YOU HAVE BEEN WARNED. read more

Pretty setting is the best thing I can say about this inn. Far removed from downtown, but Parking IS included & subway is nearby. Buffet breakfast was disappointing: sparse, without juice, pastries, or options. If you don't eat runny scrambled eggs or packaged yogurt with fruit, you may have some underdone sausage or bacon. Upon check-in, we were left to struggle the luggage cart up a steep incline, with no bell person about and no offer of assistance from the reception desk. The room and bath were spacious, and housekeeping was efficient, including turn-down service. If in the area, I would explore other hotel options. read more

We went to their Entertainment night on Saturday. We requested a stage side table because we don't dance but they didn't reserve this for us. We were placed behind a table of 7 very rowdy women and we couldn't see the act very well at all. The menu given to us was not as advertised on their web site. The food was poor with very limited choice. I had soup and a small piece of grilled trout with two bits of very overcooked broccoli. My wife had a piece of chicken with some veg and a small glass of red wine. The bill came to $175. Be warned..... read more

Old Mill Inn, New Years Eve: Round 2! This year we opted for the King room, which also had the jacuzzi and fireplace goodness of last year's room. This room was definitely as relaxing as last year's, if not more. The staff was stellar, as usual. The Vinyl 95.3 NYE party was extremely well organized, the dinner was mostly amazing, and the music was perfect. The room was never too crowded, even on the most popular dancing songs, the dance floor was never too congested. The 95.3 host was even nice enough to go around to each table and make sure the attendees were having a great time. The free champagne and wine was much appreciated too! We decided upon arrival that we were going to do 2 nights instead of our original 1, but we opted for a double bed room because it was less expensive. Because check-out was 2pm, and check-in is 4pm, they and we had concerns that there would be a 2 hour window in which we would be without a room, but the Old Mill staff said they'd try their best to make the switch smooth. Once we were approaching 2pm on the second day, I placed a call downstairs to find out that they decided to make all of our lives easier, by allowing us to remain in the King room at no extra cost. Savings of 150 dollars! Not as much of a saving as when we were upgraded from the Vinyl party to the Gala party last year, but incredible nonetheless! I just love the staff here to death. I hope they send out one of those satisfaction survey things, as I plan on letting them know just how amazing their staff has been to us (Jennifer and Brad in particular), and that we can't wait to return. And their breakfast buffet does bacon and eggs like nobody's business! read more

Sunday Brunch Buffet I was sold on the all-you-can-eat lobster so I decided to take my family there for Mother's Day Brunch. Because it was Mother's Day, The Old Mill decided they would jack up the price from $34/pp to $48/pp. When I asked why, they explained that there would be nicer decor and more shellfish. My family and I had a very disappointing experience. The lobsters were small (seemed they they were 1lb at the most) and it was just boiled and chilled. It just wasn't very appetizing. The rest of the food selection was just OK. Nothing special (your usually brunch foods such as salads, scrambled eggs, bacon, sausages, etc.), and definitely nothing out of the ordinary to justify the price tag. It didn't seem like there were any other upgraded shell fish than what you would see on a regular Sunday to justify the increased price. I couldn't even find smoked salmon. The roast beef was over-cooked and chewy. Also, I have no idea what "upgraded decorations" they were talking about... My family and I would've been happier having brunch at Glow Fresh Grill & Wine Bar (at Shops at Don Mills), which goes for $18.99/pp and includes great smoked salmon and an omelette station. Overall, not a great experience and I would never go back. read more

I got married here, and whilst a beautiful venue, the staff is so rude. Once you pay the deposit, it all goes downhill. Do not book this place! Michael, the GM, promised a credit for overcharging us for a room we didn't book, but has failed to respond as promised. Brides, go elsewhere! There are other beautiful sites in Toronto, and places that understand customer service. seriously! read more

In response to Natalie B.'s response to my review: Thank you Natalie for your message. However, I believe you're mistaken. I was never offered a complimentary service. Perhaps you are thinking of someone else who made a complaint? I was offered a $25 discount on my next appointment. It's this sort of disorganization and confusion that I alluded to in my comment on Yelp. I understand your position, as an employee of the spa, but I feel I have a responsibility to share my opinion and experience with the general public as I wouldn't want them to have the same experience that I had. I've actually visited the facility since, and have seen the massage rooms, and stand behind my comment on the decor. I also lived in England for quite sometime, and although the Inn itself is a breathtaking landmark and true to its English roots, the spa's decor is another thing. I hope that you will find my comments constructive, and that your Director will addresses them when training employees and consider them in his/her management of your group. Best, Zahra read more

Was there for the Christmas Day Brunch. Very disappointing. Hot buffet items were not hot enough. (Thought - Food poisioning anyone??) Selection was limited. The plum pudding that I love could gave been used for a basket ball as it was so rubbery. Best part of the meal was the coffee, but not worth $60. per person + $12.00 parking. Will not be back. Though that my husband and I could celebrate an upcoming major wedding anniversary there, but the food is not good enough for our guests. read more

Excellent service! Nice ambience! The food was average....and they could do better with the bread which was a bit stale.....the dessert was mouthwatering and pleasing to the eye. All in all, a nice experience and would certainly come again. read more

We went here for a high tea that my sister planned with our family. It was a great high tea with delicious tea and yummy sandwiches and scones. But the service was terrible. We asked to buy a specific tea and she came back with the wrong tea and we told her that is not what we had asked for. When she told us what we wanted wasn't available, we said declined the tea she brought us and she got annoyed cause she had to change the bill. The waitress did NOT check in on us for most of the tea and when it came to paying, we had to pay a large portion of the bill with cash then the rest on card. The waitress was so RUDE and repeatedly in a rude tone asked my sister what amount to put on the card and my sister was trying to figure out how much to put on her card. After 10 minutes of getting the card situation settled, we were leaving and a member of our family overheard one of the ladies say "that large group was a pain in the ass".... who the hell says such a thing? You were rude and gave us poor service and didn't think anything of it to say we were a pain in the ass? Not ok! So the tea is great and good food but the service in general is terrible and very rude. Obviously we had a large party but it would be nice if the waitress was more attentive and helpful when it came to the bill! She and some of the staff didn't take our complaint seriously and were rude to us leaving. read more