Terrible!!! The store was a mess, and there was no apparent order to how things are set out. The men's "section" that had very few shirts to choose from and I quickly realized there was nothing good to buy. So then I moved on to try to find things for my wife and kids, but no luck. I couldn't figure out where the girls section was, but I did find some shirts in the clearance section. In fact, the whole store looked like clothes from other stores that were sent here for clearance. Everything seemed out of date or out of style. The worst feature was that you cannot get to the mall from inside the store. That is the worst planning ever. Seriously, the mall/store was just redone, why in the world would they not put a door to the mall in the store. I will not be back. read more

First - why can't you access the store from inside the mall? What was the point of the addition/expansion to Pembroke Mall if you can't get to the store from inside the mall? How absolutely frustrating! I mean, the Coastal Edge across from it has access from the mall. It makes no sense. Second - this place is a MESS. Clothes everywhere, nothing folded straight, sizes mixed, jeans in the wrong spot, etc. Are you really that busy that you don't have staff to address this mess? I saw plenty of staff hanging around shooting the breeze with one another, but not one of them was folding/straightening clothes. Third - when did Old Navy get so expensive? I remember being able to score a bunch of different items for $50! Now, I got 2 tops. Seriously?? Finally, the only reason I gave 2 stars instead of 1 was the cashier who checked me out. He was friendly. Also, I only needed to spend $1.00 more and I could get $10 off. He didn't have to tell me this, but he did and I saved $10 on my total purchase. Score. But really, if this store doesn't clean itself up people won't want to shop here. The chaos of clothing reminded me a TJ Maxx or Marshalls (where you can never find what you really want in your size without spending hours looking through every thing.) read more

I love Jeans.I lots and lots of pairs but I have a few favorites and i have jeans from a lot of places from super pricey to realitivly cheap. I love Old Navy Jeans. Any of styles and the darkest wash possible. They fit great and dont get that loose saggy butt feeling so whenever i need a new pair i come to this Old Navy. It is usually very hot in there so trying on jeans will be your daily cardio workout. And it is usually very messy. It doesnt bother me all too much because i know what i am there for and i go straight there. On the one off case where i want to look around i usually give up after 2 laps around because its a big ole mess. The cashiers are friendly enough, sometimes they chat amoungnest themselves which can be rude and ALWAYS offer a credit card. I work in credit financiing and would never want a store card so i simply decline and they try it again. And i simply just stare. And they get the hint. I go here because i love the product. read more

Pros: They have more jewelry and accessories than other stores Cons: Everything else. messy, busy, can't find the right size, etc. read more

This place doesn't have a lot of good reviews, but I had no problem with it. I've been in here a couple times, but this last time was to return items from online for in-store credit/a gift card. It wasn't the most unorganized Old Navy, that's for sure, and they had a 30% store-wide sale going on that day. I was greeted as I walked in, and then the cashiers moved along the long line pretty well. My cashier was extremely helpful, even though I had to go through like 3 steps just to complete my transactions, but he and the other cashiers were friendly through the whole process. When I go to Old Navy, I'll be coming here, really seemed to be managed well each time I've come. read more

MORE CASHIERS ARE DEFINITELY NEEDED!!!!! I came in here to make an exchange for something I had brought the previous day. I was able to quickly locate what I was looking and was happy they had the item I was looking for, for my niece in the size that was needed. The store it self was organized and for the most part clean. The CS reps were trying to put things back in the proper places while helping customers. My issues is with the wait time to check out. The line was extremely long and slow moving. There were 3 registers open but able 6 sales associates at the register. I had plenty of complaints while standing in line as to how slow the line was moving. After stranding on line for 40 minutes with only 3 people in front of me. I discovered the problem the sales associates were doing more talking and gossiping with one another than they were working. I mean I'm all for multi tasking but if you can't talk and work at the same time you should just work. Once I finally reached the cashier I was treated with courtesy but by that time I was just annoyed for having to stand online for so long when I feel it could have been avoided. read more

Check out the location this past weekend. I was great to walk around a brand new Old Navy store that is closer to where I live than the one on Lynnhaven. The store seems a lot larger than the other stores in the area but seemed to be lacking in selection, this may be so because it's brand new and does not have a clearance section. I think with time the Penbroke store will be on the same level as the others in the area. The biggest knock on this location is that there is not an entrance from and to the mall, so if you're in the mall you have to walk outside for a brief moment to get inside. But this could have possibly been done so that it could hold different hours than the mall without issue. Either way, Old Navy has nice clothing for a decent price, check them out. read more

Since moving the big Old Navy from JANAF to Pembroke Mall I have been to this location 3 times. It certainly is big and laid out like most other Old Navy's. The store is organized strangely and I find myself walking around and around the same areas over and over. The staff is helpful when you can find them, but there are not many people walking around to help. It does bother me that you cannot get into the mall from the store. Very strange. All in all this is just the same as any other Old Navy in the area. I do wish it had mall access though. read more

Kind of lame, very limited selection, limited staff, no mall access...I left the store thinking "wow, really?".

The set up is a little strange. There's no access to the mall from the store. I went into this Old Navy with my older boys to do some back to school shopping. Pretty messy, clothes were scattered everywhere. It was pretty busy. It took almost 20 minutes to check out. I'm not sure if the staff was just having a super relaxed day or if they just don't care to be efficient. read more

I love this store. The employees are great and ever so helpful. Its my "go to" Old Navy.

This is strictly for the service I received. My son had to go use the restroom. So we went to the rest room got no answer and the door was lock so I went to the cashiers and ask if someone can open the restroom for my son that really has to go! They all said after this next customer! So I stood by for about 10 minutes until another cashier comes from the back and they tell her to open the restrooms. She doesn't even say hey follow me I had to guess she was assigned open the door since she walked towards the back. Loosing me around the corner. We get to the restroom as she's walking away and its a one person stall!!!! SO THIS WHOLE TIME SOMEONE COULD HAVE SAID WAIT CAUSE SOMEONE COULD BE USING IT AND DIDN't ANSWER I ASSUMED THEY LOCK THEIR RESTROOM SINCE NO ONE SAID OTHERWISE read more

Probably the most unprofessional staff I have ever encountered. Check out takes way too long and the associates just talk to each other instead of working to check people out quickly. They also shout across the store at other associates. Even when there are 5+ people in line to check out only two people are working registers. Definitely worth it to drive to Lynnhaven mall instead. read more

This store was a DISASTER!!! And it was only 10:15am so there's no excuse! Clothes in piles all over the place and no sign of anyone trying to clean up. I had to turn around and walk straight out it looked awful. read more

FInally, I was able to find the skirt I saw on their commercials. So cute! And you cant beat their prices!