VANS have good selection, value and deals in their location here. service is welcoming and you are helped from the jump. i got some myself and im content thx, Vans read more

Vans - vanz - Shoe Stores Near Me - Concord, California

Amazing people work at this location!! Not only were the sales associates friendly but they were very patient with my sons who had try on numerous shoe sizes and styles to find the perfect fit. Thank you for being so nice to my boys!! read more

three stars because the floors/aisles were clean Customer service was unpleasant as the sales girl that was helping my daughter and I, stopped mid-conversation to go help someone else and never came back. I'm pretty sure if I did that at my place of employment I would have been fired on the spot. will not be shopping at this location. read more

Great staff. Chris and Alexis were so nice. Thank you for a great shopping experience. I have t been to this mall in years. I LOVE VANS

Porche was super helpful & had a great attitude! Love visiting this location always clean and fast service. read more

Vans - Black slip ons - Shoe Stores Near Me - Concord, California

I came here yesterday on 4/26, This location is good not only for the variety of styles they have, but also the workers there know what they're doing and are super helpful and quick. It was busy and they were very helpful and got us the correct sizes and we left satisfied. Thanks ! read more

Just drove 20 min to this vans and with 10 min left they waved me off saying they're closed. Change your hours if you aren't going to be open until 8pm and it's 7:50. Waste of my time. I knew what I wanted and everything read more

I went to sunvalley mall to vans store.it was a very busy store. I went in and was great right when we went in. Iam in a wheelchair so my wife put me on the side. Imeet the most wonderful person in the world. Was paige was her name if I miss spell her name iam sorry.i have a spinal core injury and brain damge.she treat me with all the respect some one can give.paige you have a heart of gold the respect you give someone is not teachable you have it in your heart. Your upper,lower management and your co associates should be proud to work with you.fantastic job. Will recommend people to come to vans store read more

I was shopping in sun valley mall VANS store..and a sales woman came up to us named Gwen... Said hi welcome to vans.. .im gwen "they " them" There is no need to tell us your preference, keep that to your self... We were about to buy shoes, and just left... Some advice....just introduce yourself as Gwen....not they them she he..... Its annoying !!!! And ill probably never shop there again... read more

Their service was amazing! Super friendly and helpful employees! I definitely recommend this store.

Didn't buy anything today, but I have to give this staff props for running a clean, tight store. We were asked by 4 employees if we needed any help with sizes, etc. in a cordial, friendly, and professional manner. The styles of shoes carried in this location are more classic - less trendy than the Vans in PacSun, Zumiez, etc. which I (sorry) think are super ugly. You're also going to find better sales and honest pricing when you buy from Vans directly. I love not being badgered to buy something - it makes me 100% more likely to return here in the future when I need a new pair of shoes. They also had a lot of great apparel, all very well organized with clean, streamlined racks and an easy-to-navigate layout. Nicely done, guys. Easily the best store I've been to in Sunvalley. read more

Wonderful customer service! While my friend and I were in the store, we were approached by three different employees asking if we needed any assistance. I was browsing as my friend took one of the employees up on his offer to help. The store was extremely well organized. A bit crowed in my opinion, but most Vans stores are. My friend got the exact pair of shoes he wanted within five minutes. The guy who was helping him offered to lace up the shoes for him, but my friend declined. The cashier rang us up and we were out of there in less than ten minutes. That is the quick kind of mall shopping I like! read more

I must admit that I'm more obsessed with shoes for my son than I am myself. I think that most shoes for toddlers, that are available, are hideous. Usually I buy Nikes. But I saw online that there's such a thing as Yo Gabba Gabba Vans. How could my child not walk this earth with Broby on his shoes? If you don't know what I'm talking about, Google it. We came in and were approached for help soon after picking the shoe we wanted. I thought I had my size for my son right but Nike sizes don't cross over to Vans sizes. I could tell the guy helping us was slightly irritated at mt lack of Vans size knowledge. My husband also wears Vans. We didn't find any for him this trip. The shoes for my son are great quality and durable for little toddlers who seem to run everything they own into the ground. read more

It's a clear indication that management has issues. You can read about the lady with the blue hair in other reviews. We were treated rudely off the back when we tried to try on displays. The sales manager in a annoyed voice said don't try on the displays. We had no choice since the size requested was the display. The manager with the blue hair came and kicked us out when we expressed our concern. Workers need to be trained what customer service is. The customer is always right. read more

My daughter wrote a letter to the Vans store for her English class and received this awesome response and gift from the store manager. We went to the store not knowing what to expect, and found a shop full of professional, motivated young people who went above and beyond to make my girls day!!! The special gift was this size 66 shoe, which attracted a lot of admiring oohs and ahs from passerbys. Normally when a store has a lot of young employees, professionalism is not typically a common quality seen. For example, when we walked into Tillys, we were ignored by every store employee and when I asked a question, I received a one-word answer that showed how much I was intruding on this young woman's day. Every single individual in the Vans store was attentive, respectful and helpful. I don't wear Vans and today was my first purchase there for my daughter, but we will be going back again. Awesome customer service! read more

Vans - Awesome Vans employees - Shoe Stores Near Me - Concord, California

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Management is lacking at this location Beware of the lady with the BLUE HAIR; she is rude and is absolutely no help, her response was "I don't have time to get you shoes." Yet, she is working in a store that sells shoes! There are numerous reviews about this specific employee, vans corporate, management, someone needs to visit this store as a customer to be able to experience what goes on. Horrible experience read more

4 stars for: A. Excellent customer service Like to convey a special appreciation to JESS. If you happen to be her manager, you sure need to congratulate this lady for the professional manner in which she deals with her customers. Jess made our shoe shopping very pleasant: a. She took us through the various variants after understanding our needs (light weight, comfortable shoes). b. Demonstrated utmost patience though we tried multiple multiple trials for shoes before we arrived at a final selection. c. Gave us the right details of the recently released light weight shoes. d. Supportive and very friendly B. Collection of shoes: Great collection of classics, funky, casual shoes C. Pricing: Value for money (appropriately priced) read more

I must say that I was pleasantly surprised when I was greeted and acknowledged every employee. When I was shocked by was an employees attire. I couldn't believe it. Short shorts with a jacket over. Anytime she turned around you can see way too much. My friend and her daughter were literally starring because we have never seen anything like this especially at a mall and crazy that no manager on duty sent this girl home. I took pictures which I will add. Outrageous! read more

Vans - Here are the photos from yelp review I posted regarding an employee with inappropriate attire. - Shoe Stores Near Me - Concord, California

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Super friendly and fast service! I am not a frequent shoe buyer but the previous times I have been to Vans had been just as great as today. I was hoping to find a pair of their black Prison Issue #23 and after 6-7 minutes, finally decided on the perfect size. Unfortunately, they only had one shoe with my size because the store lost the other one somewhere.... But the Sales Associates quickly directed me to the cashier assuring me that my shoes will arrive within 2-3 days from LA. Within 3 minutes, they had ordered the shoes for me and I got a confirmation e-mail 30 seconds after I left the store. Free shipping and all that jazz. Easy peasy and I can't wait to receive them! read more

While the sales girl was very helpful and friendly, the person a manning the register was extremely S L O W. Let me give you a specific, once I made my selection and got in line, behind two other people, it took the clerk twenty-five minutes to ring up my purchase. No exaggeration, twenty-five minutes. If your job is to separate me from my Yankee dollar; you need to be a bit more efficient, bucko. Three more minutes and you would have lost my business. read more

Well stocked with selection and always looking to help, staff is nice and friendly and the mangers are supportive of what you need and always looking to help every customer who walks through the doors. Props to the store and staff. read more

Horrible customet service both guys working had no interest in helping us was so fed up went to zumies right across and bought vans there would never shop there again to get a size after waiting patiently for about 15 min i was sick of it walked up and had to ask for it at the cash register. Being someone who once worked for this company and still works in retail they made vans look terrible read more

Great selection! Tons is options for the whole family. Great staff with the exception of a blue haired sales lady. Rude and overbearing to customers and staff. Talking down to her coworkers loudly was uncomfortable to say the least. Such a bummer. read more

Let me start by saying Jason was fantastic, attentive and personable. Also, Julia was wonderful at the cash wrap. My issues came with the other 7 employees standing around. Yes 7!!!! Including go I believe is probably the manager with the half sleeve tattoo. She did say hello. At one point there were 6 customers all in the shoe section with just Jason helping while the others stood in the middle of the store behind some merchandise......just chatting. When I got up to the cash register I made a comment to Julia and asked if they were having a meeting. She told me no they're just talking and laughed. I asked if it was normal and she said yup every day. Hopefully someone in corporate or the manager will read this. You are going to lose those two to better retail establishments if you don't help them out. I've been wearing and buying vans since 1988 but I will order on line now due to the lack of caring that this store has shown. I understand why brick and mortar stores are folding in this economy...a lack of management and customer service. R.I.P. Sunvalley mall Vans store. read more

David is the rudest employee ever!! He told me "I should've shopped earlier for back to school shopping AND that he hoped I didn't have anything else planned, because I would be waiting for a while". After waiting about 30 min. he brought the wrong size and gave the eye roll when I brought it to his attention. Kyle on the other hand was very sympathetic with us. So that you KYLE, YOU ROCK!! read more

I recently went her with my daughter who suffers from cerebral palsy. Its difficult to find shoes that she is happy with. It can really be a adventure. We came to this vans with low expectations but we ended up having a great experience. Our sales associate was a young man named victor. He really connected with my daughter and help her in no time. She loves her new shoes! Thank you Victor!!! read more

The customer service at this location were extremely friendly and helpful. At other stores I usually wait a little bit for an employee to approach me and ask if I need a shoe size, but not here. The service was quick and easy. In and out in about 20 minutes. Now that's service! read more

We had great customer service at this location. Great selection of shoes. We left happy.

Ladele is an amazing sales man. He helped us with shoe selection and they replaced my shoes even though I lost my receipt!

Went there to do a size exchange. They were pretty chill about it, and since it happened to be on sale, they even gave a few bucks back. Honest managers and chill staff at the vans shop read more

Great service ! Cool kids !!! Everyone there is super nice . I've been shopping at this location for years and it's always the best service and the manager there is pretty chill and always greets everyone with the best attitude ! read more

The manager was a devil she had blue hair and rolled her eyes at me. She also yelled at all the workers and was rude when we bought shoes. Everything else was amazing beside her read more

Vans shoes are great but this store has poor customer service. I went to return a pair of shoes for my husband and they wouldn't allow me to return them to his card (even thought I had the card with me) they offered a store credit but that doesn't make sense why would they give someone else a store credit. Was just a really annoying situation and I will just take my business elsewhere they sell Vans at Nordstrom I recommend buying them there. read more

I had terrible service. The manager looks like she treats the employees like shit. The lady with blue hair as well as David who's sarcastic attitude isn't funny. Won't be shopping here again to say the least. read more

Called in for a size check, lady told me it would be 5 mins.... Its been 15 now and im still on hold.

I went in with my 3 year old daughter and was greet by a really nice woman, I wish I was getting help from her the whole time, but I wasn't, I was "helped" but this young lady who I don't feel knew what she was doing, talking to everyone at the cashier, looked like lots of friends. I asked her for some help, am sure of her name, it was Makayla. She said I will be right there hun. I waited 5 minutes, I asked if I could get my shoes they are getting them, 5 minutes later she goes back to grab them the other lady had gone back to get them, I was one of 3 families in there. She was HORRIBLE, as long as she is there I will not be coming back, terrible service, Supreet was magnificent, I'm doing the survey soon to let the company know how terrible Makayla and she needs to get fired. I was informed by Supreet that she is a manager, WATCH OUT FOR HER. I am only giving this 2 stars cause I liked Supreet , very sweet! ********Side note I also heard Makayla telling the person she was talking to earlier that she was going to give her discount to them if they came back when another manager wasn't there, NOT PROFESSIONAL. BAD SERVICE. ********* read more

I received a pair of pants for Christmas. I am a big guy and these pants don't fit my legs. I looked at bigger sizes and no luck. The employees here suck. No customer service no experience and not helpful. I called corporate and they never answer. I don't recommend vans store if you are taller than 6'2 and weight over 150 pounds. These people only sale clothes for fitted people. People stay away from vans stores!!'n read more