1. Old Navy

    1. Old Navy

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    Henderson, NV

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    Old Navy

    3.0 (71 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

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    Monica H.

    I must confess... I'm totally obsessed with Old Navy's socks. I think I have about 200 pairs in my drawers right now. Some of them I haven't even worn yet because they are so darn cute. I love how soft, comfortable and durable they are, and the different designs are just adorable. Every holiday season, I always make sure to visit the store and check their website frequently for new socks varieties. They are "one-size fits all", and also make great gifts. I think all of my friends and family have come to expect that their Xmas gifts from me are always Old Navy socks. I placed an online pickup order for some new holiday socks on Sunday and my order was literally ready to pickup in 20 minutes. I was pleasantly surprised. When I arrived at the store to pickup my order, there was a nice line. But I didn't mind because they had a bin of BOGO 50% off socks in the queue, so I just sifted through the bin and found even more socks to buy as I waited. Yay me! The cashier who checked me out was friendly, welcoming, and fast. The store was bright, clean and organized. Great Visit! I don't really like shopping, but I do love the fact that I can shop online at home, then pickup my items at the store and save on shipping fees. Definitely Recommend!

    TRE emailed response
    Ronnesha W.

    ***UPDATE*** A little over 3 weeks now, Old Navy & Gap Company & The TRE Company contacted or replied to me by email, after i submitted numerous complaints through corporate contact (customer service, emails, social media, Google reviewed, Yelp). I was able to make the return/exchange back at the Old Navy store as well as giving me 5,000 points to my Old Navy membership account. Had to go through all of this for the inconvenience I had. I've attached the email TRE sent me for conclusion. ***ORIGINAL*** On Saturday, August 24th, 2024. I made a call to Old Navy store # 05790 on 525 N Stephanie St in Henderson, NV. The Assistant General Manger, Matilde, answered the phone and I stated to her that I have an exchange for my daughters jeans that her dad bought her that couldn't fit and I didn't have the receipt. She then told me over the phone that it was ok as long as the items weren't worn and had tags on them (items were brand new with tags). So we came into the store at 5:11pm, where we stood in line as soon as we arrived, I told the cashier, Russel, of my return and he stated to go get the items we wanted for exchange first, to complete the transaction. I told him I didn't know the procedure, that's why we stood in line first. So as he told us that, my daughter and I went to go get items she wanted for exchange. When we came back to the register at 6:04pm, it was another cashier who helped us. It was a Lead Sales, Nik, he stated that we still needed more items for exchange because there was still a credit left for exchange. I told him that Russel did not give us a $ amount he just told us to go get items for exchange. Nik then apologize, then proceeded to say we can get more items to equal out the exchange amount. When we came back to register after getting a few more items, it was now 6:27pm. Russel was now the cashier again, he rung up the items first as a sale instead of scanning the return receipt for exchange so he did the transaction wrong. He was having difficulties as he seemed like he didn't know what he was doing. Russel kept scanning the receipt multiple times that generated from the beginning, he was scanning it so many times that he had to then as Nik for help. Nik then told him how to correctly process an exchange, by then to complete the process of the exchange it was denied. Russel then calls over Matilde (AGM) which she then comes and explains to me that basically there was nothing she can do, and I would have to call the phone number given on the TRE (The Retail Equation). I stated to her the issue and that I previously called the store and even spoke with her over the phone, stood in line first, wasted almost an hour in a half inside the store, just to deny the return, which could have been avoided once I stood in the line from the first place. All she stated was she understood my frustration, but there was nothing she can do about the situation and that I would have to call the TRE phone number listed on the receipt. As I was reading the TRE receipt, it stated that the denial decision could be based upon my RAR (Return Activity Report) which I accessed and emailed them. They even put the items I wanted to exchange back into their bin, which they had to go search for as pictured. On the other hand, I have never exchanged any items at Old Navy without a receipt! This was my first! I have attached the TRE with the RAR downloaded file that was sent to me from the TRE company, showing and proving that this was my very first return with no receipt in 90 days! How was I automatically denied? Makes no sense! This was very inconvenient and very frustrating overall. I have never had a horrible experience at a retail store besides this one at Old Navy. I shop here and online with the officiate stores including GAP. After this incident and inconvenience, i will never be recommending and highly dissatisfied with their customer service! Transaction ID 113713842016GAP

    Chad C.

    Great location and prices are fair. Most products look to be from Indonesia and Vietnam. The store has children, women, and mens attire.

    My kiddo so happy she will have summer clothes thanks you HALA, you made her day.
    Jasmine W.

    Wasn't feeling well and was lagging in the store a young lady came to assist me. After letting her know I was fine she walked away. Minutes later she see me looking confused and asked if she can please help me. Explained to her I am on a budget and I just want to get the actual price for close because I didn't want to embarrass myself at the counter. She said do you have our card, I said no not at all and was to embarrassed to apply. She re assured me to just try and I did. I got approved and was able to get my daughter clothes for her school trip. Thanks HALA!!! You made my day Her name is HALA!! When you go make sure to say hi.

    Nicole F.

    Old Navy always has great deals, clearance and something for the whole family. I had a online return and the cashier was so sweet, no hassle and gave me a few coupons for my next visit.

    Chris H.

    What. A. Mess. Look. I understand it's "back to school" season. But trying to shop in this store is maddening. First we attempt to shop in the boys section. Disaster. All the shirts are mixed and none are folded. It's been completely ransacked. My kid has found in the madness five shirts that he liked. Somehow. But they are all marked 10.99 or 5.99. Confusing. am I spending $25 or $55. Can't stick to a budget here....looks like this area hasn't been touched by an employee all day. And it's only 12 pm. We head to the girls department and it's even worse. Simply put I gave up. I couldn't dig through the shirts and find something she liked and that fit her. She gave up just as quickly. And this is her favorite place to shop. The bathrooms were gross. Like gas station on the side of the freeway gross. The check out line was wrapped all the way around to the boys department. But to top it off the tshirts we picked up and thought were $10.99 turned out to be $15.95 each. We let the manager know and she said "if they don't have an orange tag they are full price." We let her know that these shirts were on the shelf clearly marked $10.99. She responds " I saw that and removed the sign. I'm on top of it" like we were trying to pull a fast one. Then the cashier started to ring up the pants/jeans my daughter picked out. All were picked from the same wall marked 40% off. To our surprise (not really) they weren't ringing up right. All were 20% or 30% off....... I give up. I just said ring it all so I can get out of here. I will say on the side note the girl who rang us up was super nice. She saw we were frustrated and apologized and gave us a $15 dollar of coupon. And not to mention the music was way to loud. Couldn't hear myself think. All in all. Very very subpar for a store I expect to be clean and organized. The manager was rude and could care less about the way items were ringing and that her store was a mess. I will never return to this old navy. Ever.

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    6 months ago

    Hours online say they are open until 9 pm. I was there today at 8:35 and the doors were locked. :( made the trip for nothing.

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    8 years ago

    Shopped for my daughter. I got her some work pants and a few blouses to wear when she goes out. Lots of options and great sales prices.

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    Ask the Community - Old Navy

    Review Highlights - Old Navy

    Las Vegas old navy is one lucky store to have some one with great customer service.

    Mentioned in 3 reviews

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    Dillard's

    Dillard's

    3.4
    (97 reviews)
    0.6 mi
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    I wanted to leave this message to management regarding their training program…read more Had an encounter with a new team member that left me feeling disrespected and undervalued as a 20 plus year customer. Had a pleasant chat with a sales person about shopping for a Father's Day gift, it was helpful. Once I found the item, made an effort to look for their register to make the purchase. This could be considered a luxury garment, it's a special occasion & thought it'ld be nice to have a garment bag for the present. When asked, the team member excused themselves and returned with the gift enclosed in a dry cleaners type, flimsy plastic bag knotted at the bottom. I was a bit puzzled since the person seems to be professional and understood. When asked again, they checked w' another team member & returned with the comment more or less: "that kind of bag could not be given to me because of that kind of spend..." The tone was different and seemed discourteous. In a normal way asked how much I could purchase one for. I'ld like to say that I wasn't asking based on the retail or the final sales price of the garment (good value), it was from what I thought was a conversation about me finding a cool gift. During 20+ years as a purchasing customer, haven't needed anything like this so thought it was a reasonable ask. It was suggested that I could go to customer service, maybe they could provide one, but were not sure? I would've preferred a simple no thank you, that's not available rather than the snarky, condescending remark. The back-and-forth thing over such an incidental request was also unnecessarily time-consuming, this was an overall dissatisfying experience. ENDS

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    Torrid

    Torrid

    3.7
    (15 reviews)
    0.7 mi

    I'm super surprised I've never reviewed this Torrid, as I've been coming to shop here for many…read moreyears. I like the employees that work here. I've never had a bad experience. Everyone has always been super friendly and helpful. I appreciate that they set up fitting rooms for you while you shop but they also leave you alone if you just want to browse. The store is well organized and pretty clean. The newer styles will be near the front and then it moves back into the clearance and intimates. I love finding "finds" in the clearance section, sometimes you can get a super good deal. The only thing I think that can be worked on is the fitting rooms. They need an update because they look really run down and smell really weird. It's hard to try on clothes when you desperately don't want to touch the ground, walls or bench.

    I've shopped at multiple Torrid locations since the brand was born. While I do like the fashion…read morediversity of the brand and the size inclusion, I cannot recommend this specific location. The mall is great, but the staff here are outright offensive and discriminatory towards customers. I had a great experience midweek picking up an online order and I took advantage of the additional discount for buying additional items while I was there. Today, the store manager decided it was prudent to eavesdrop on a private conversation I was having with my disabled daughter. This "store manager" made outrageous claims and threatened to inform her district manager about me. This same "store manager" refused to provide even her first name. The issue was that the so called manager was demanding the other associate to help customers while she stood behind the counter appearing to not be doing anything. While waiting in line another customer jumped the line and this "manager" helped them without any delay. When my daughter looked at me questioning what was happening we began talking. The associate ordered to help customers was struggling with basic tasks such as inputting a customer phone number for their rewards program. She was friendly, but slow and appeared to need additional training. Training, service, and the issues my daughter and I observed were discussed while waiting for the associate to retrieve my paid order. My primary concern is the disrespectful behavior and unprofessionalism of this supposed nameless manager. Not only did I call her out for discrimination when she claimed it was acceptable for her to interrupt our conversation, but also claim I was being loud. Perhaps a loud whisper is her definition of loud, but when my daughter has multiple disabilities including hearing loss, this "manage" is discriminating against the customers of the store. Then to threaten to tattle about my concern to her DM is just comical. I'd LOVE to speak to her DM! 0/5 stars. I would never recommend this location due to this middle aged blonde "manager" and her behavior. I will not shop this location ever again. I am debating canceling my store card and never spending one more dollar at any Torrid location as this attitude seems embedded into the culture there.

    Old Navy - menscloth - Updated July 2026

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