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    Old Navy

    3.0 (70 reviews)
    Open 10:00 am - 9:00 pm
    Updated over 3 months ago

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    Monica H.

    I must confess... I'm totally obsessed with Old Navy's socks. I think I have about 200 pairs in my drawers right now. Some of them I haven't even worn yet because they are so darn cute. I love how soft, comfortable and durable they are, and the different designs are just adorable. Every holiday season, I always make sure to visit the store and check their website frequently for new socks varieties. They are "one-size fits all", and also make great gifts. I think all of my friends and family have come to expect that their Xmas gifts from me are always Old Navy socks. I placed an online pickup order for some new holiday socks on Sunday and my order was literally ready to pickup in 20 minutes. I was pleasantly surprised. When I arrived at the store to pickup my order, there was a nice line. But I didn't mind because they had a bin of BOGO 50% off socks in the queue, so I just sifted through the bin and found even more socks to buy as I waited. Yay me! The cashier who checked me out was friendly, welcoming, and fast. The store was bright, clean and organized. Great Visit! I don't really like shopping, but I do love the fact that I can shop online at home, then pickup my items at the store and save on shipping fees. Definitely Recommend!

    TRE emailed response
    Ronnesha W.

    ***UPDATE*** A little over 3 weeks now, Old Navy & Gap Company & The TRE Company contacted or replied to me by email, after i submitted numerous complaints through corporate contact (customer service, emails, social media, Google reviewed, Yelp). I was able to make the return/exchange back at the Old Navy store as well as giving me 5,000 points to my Old Navy membership account. Had to go through all of this for the inconvenience I had. I've attached the email TRE sent me for conclusion. ***ORIGINAL*** On Saturday, August 24th, 2024. I made a call to Old Navy store # 05790 on 525 N Stephanie St in Henderson, NV. The Assistant General Manger, Matilde, answered the phone and I stated to her that I have an exchange for my daughters jeans that her dad bought her that couldn't fit and I didn't have the receipt. She then told me over the phone that it was ok as long as the items weren't worn and had tags on them (items were brand new with tags). So we came into the store at 5:11pm, where we stood in line as soon as we arrived, I told the cashier, Russel, of my return and he stated to go get the items we wanted for exchange first, to complete the transaction. I told him I didn't know the procedure, that's why we stood in line first. So as he told us that, my daughter and I went to go get items she wanted for exchange. When we came back to the register at 6:04pm, it was another cashier who helped us. It was a Lead Sales, Nik, he stated that we still needed more items for exchange because there was still a credit left for exchange. I told him that Russel did not give us a $ amount he just told us to go get items for exchange. Nik then apologize, then proceeded to say we can get more items to equal out the exchange amount. When we came back to register after getting a few more items, it was now 6:27pm. Russel was now the cashier again, he rung up the items first as a sale instead of scanning the return receipt for exchange so he did the transaction wrong. He was having difficulties as he seemed like he didn't know what he was doing. Russel kept scanning the receipt multiple times that generated from the beginning, he was scanning it so many times that he had to then as Nik for help. Nik then told him how to correctly process an exchange, by then to complete the process of the exchange it was denied. Russel then calls over Matilde (AGM) which she then comes and explains to me that basically there was nothing she can do, and I would have to call the phone number given on the TRE (The Retail Equation). I stated to her the issue and that I previously called the store and even spoke with her over the phone, stood in line first, wasted almost an hour in a half inside the store, just to deny the return, which could have been avoided once I stood in the line from the first place. All she stated was she understood my frustration, but there was nothing she can do about the situation and that I would have to call the TRE phone number listed on the receipt. As I was reading the TRE receipt, it stated that the denial decision could be based upon my RAR (Return Activity Report) which I accessed and emailed them. They even put the items I wanted to exchange back into their bin, which they had to go search for as pictured. On the other hand, I have never exchanged any items at Old Navy without a receipt! This was my first! I have attached the TRE with the RAR downloaded file that was sent to me from the TRE company, showing and proving that this was my very first return with no receipt in 90 days! How was I automatically denied? Makes no sense! This was very inconvenient and very frustrating overall. I have never had a horrible experience at a retail store besides this one at Old Navy. I shop here and online with the officiate stores including GAP. After this incident and inconvenience, i will never be recommending and highly dissatisfied with their customer service! Transaction ID 113713842016GAP

    Chad C.

    Great location and prices are fair. Most products look to be from Indonesia and Vietnam. The store has children, women, and mens attire.

    My kiddo so happy she will have summer clothes thanks you HALA, you made her day.
    Jasmine W.

    Wasn't feeling well and was lagging in the store a young lady came to assist me. After letting her know I was fine she walked away. Minutes later she see me looking confused and asked if she can please help me. Explained to her I am on a budget and I just want to get the actual price for close because I didn't want to embarrass myself at the counter. She said do you have our card, I said no not at all and was to embarrassed to apply. She re assured me to just try and I did. I got approved and was able to get my daughter clothes for her school trip. Thanks HALA!!! You made my day Her name is HALA!! When you go make sure to say hi.

    Nicole F.

    Old Navy always has great deals, clearance and something for the whole family. I had a online return and the cashier was so sweet, no hassle and gave me a few coupons for my next visit.

    Chris H.

    What. A. Mess. Look. I understand it's "back to school" season. But trying to shop in this store is maddening. First we attempt to shop in the boys section. Disaster. All the shirts are mixed and none are folded. It's been completely ransacked. My kid has found in the madness five shirts that he liked. Somehow. But they are all marked 10.99 or 5.99. Confusing. am I spending $25 or $55. Can't stick to a budget here....looks like this area hasn't been touched by an employee all day. And it's only 12 pm. We head to the girls department and it's even worse. Simply put I gave up. I couldn't dig through the shirts and find something she liked and that fit her. She gave up just as quickly. And this is her favorite place to shop. The bathrooms were gross. Like gas station on the side of the freeway gross. The check out line was wrapped all the way around to the boys department. But to top it off the tshirts we picked up and thought were $10.99 turned out to be $15.95 each. We let the manager know and she said "if they don't have an orange tag they are full price." We let her know that these shirts were on the shelf clearly marked $10.99. She responds " I saw that and removed the sign. I'm on top of it" like we were trying to pull a fast one. Then the cashier started to ring up the pants/jeans my daughter picked out. All were picked from the same wall marked 40% off. To our surprise (not really) they weren't ringing up right. All were 20% or 30% off....... I give up. I just said ring it all so I can get out of here. I will say on the side note the girl who rang us up was super nice. She saw we were frustrated and apologized and gave us a $15 dollar of coupon. And not to mention the music was way to loud. Couldn't hear myself think. All in all. Very very subpar for a store I expect to be clean and organized. The manager was rude and could care less about the way items were ringing and that her store was a mess. I will never return to this old navy. Ever.

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    6 months ago

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    4 months ago

    Hours online say they are open until 9 pm. I was there today at 8:35 and the doors were locked. :( made the trip for nothing.

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    8 years ago

    Shopped for my daughter. I got her some work pants and a few blouses to wear when she goes out. Lots of options and great sales prices.

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    Page 1 of 2

    Ask the Community - Old Navy

    Review Highlights - Old Navy

    Las Vegas old navy is one lucky store to have some one with great customer service.

    Mentioned in 3 reviews

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    Men's Wearhouse

    Men's Wearhouse

    3.6(201 reviews)
    0.1 mi
    $$$

    I came in this weekend to Men's Wearhouse for a tux and suit fitting for my upcoming wedding. I…read moreunderstand it's prom season and things are busier than usual, but the experience was honestly frustrating from start to finish. First off, the QR code for the waitlist is placed in the middle of the store with no clear direction. If you don't already know it's there, you'd have no idea you're supposed to check in. We stood around for about 10 minutes before even realizing there was a system. After we finally scanned in, a gentleman came over to help us but didn't ask about our place in line or acknowledge the waitlist at all. He actually started helping us first, but once he realized other people had been waiting longer, his entire demeanor changed. It immediately felt like he didn't want to help us anymore and started rushing through everything. When it came to my son's suit, he wasn't even going to have him try anything on to check the fit or size. That was really frustrating--this is exactly why we came in. When I asked if my son could try things on, he casually responded with, "if you want to, but you don't have to," which made no sense. We came in specifically to TRY ON and order suits. The same issue happened with my partner, who wanted to try on a tux just to see how it would look. Again, it felt like pulling teeth to get any help. There was no effort to make the experience easy, helpful, or even enjoyable. I ended up walking out completely frustrated. For such an important event like a wedding, I expected a much better level of service and attention.

    Stopped in to get fitted for a new suit. Lorenzo greeted me right away and he gave several…read morerecommendations. Lorenzo had me squared away within a few minutes. I was in and out. Thank you!!

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    Men's Wearhouse
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    Nordstrom Rack

    Nordstrom Rack

    3.7(154 reviews)
    0.2 mi
    $$

    Been a customer of Nordstrom Rack or Nordies for many years and they have never disappointed…read more Always something you need inside whether you know it or not . From shoes and socks to clothes, dresses, sunglasses, suits and ties to household goods and luggage. They have a huge selection of brand name goods at low prices. Picked up some Cole Hanns and some crazy socks recently. Great value and good quality. Always, worth a visit if you are near and see what treasures you can find within!

    This is like a staple for me. I come here for everything and then I usually I'm not made to feel so…read moreuncomfortable and today I encountered their security detail being the most uncomfortable that I even went up to him and acknowledge that I saw him that I knew our work that he worked from the store and how could I help him? It was so uncomfortable. I sat here for my children my grandchildren, myself anything this is like my Dillards, but that's the end of it because this is absolutely unnecessary. I was browsing looking for a purse even had to the counter person come over select the purse for me take it back to the counter and it was weird., I'm sure it wasn't me. I'm just gonna say it wasn't me that they have people stealing from in the place all the time but they I think it's out of order that it makes someone shopping experience, awkward. . The product is great and the markdowns can be better. When I would normally give them 5, today I give them a 1

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    Nordstrom Rack
    Nordstrom Rack
    Nordstrom Rack

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    Macy's

    Macy's

    2.7(150 reviews)
    0.8 mi
    $$

    Who needs help? I'm "talking" real help!…read more Quick, we have the Macy's card and we are going to use it ! Steady and we are going to earn points too for future purchases and projects . What's not to l-o-v-e about Macy's . This one here at Galleria is just full of surprises. It's the holidays now so we get to enjoy the Christmas holiday decorations too ! Let's look around, the Christmas trees are up! Make room for a new one . They give an individual ideas on how to at least make the space and environment better for Christmas. Who does not want a tree with desserts? I mean really? What desserts for a tree? And it's pink too . Come out and see what you're missing . We can decorate with cupcakes, rainbows, and butterflies for Christmas! Let's do it. Who remembers Toys R Us? Well no more of the physical stores exist but we can get lost here with some epic adventures of being young ! Play a little and remember what it was like to be a kid! Let's live a little. Adventure begins because of you ! Or maybe I never grew up. "Adulting," is no fun, but it can be. We need to look the part! Whatever your style or situation find it here with Macy's . It is the holiday season, find your Macys Magic card . It's ready for a work out . Cosmetics are my jam ! I love the scent of this or perhaps that. They stock all our fab favorites. The new Gucci flower line ! It's epic and smell amazing. I always get compliments when I where the brand. Let's go explore and see what sort of stuff we can make and find. Adventure is a mall that needs you. Let's sparkle and enjoy life. Love and spread that happiness always. Here we go !

    This Macy's is horrible. I just went in person to the store with my husband and son to purchase a…read moreperfume set like I do every year. All the representatives ignored us for over 15 minutes with multiple employees helping one customer and making us wait when they could have split up their services to tend to us. Finally, after about 15 minutes, they finally offered some help. I asked some questions about making a gift set and asked the price; the representative said she would get the price but then left and started helping an Asian couple and never returned. We were then asked by another rep of we had been helped and she said she would then help us. I asked about a lancome perfume and was told to the go to the beauty department to which I was already in. They lady would not guide me on exactly where to go when I asked where it was. She then left after I asked about the Viktor and Rolf set and started helping another couple. A 3rd representative then came up to us asking if we had been helped and by this point, we said no because everyone kept claiming they were assisting us but going to help other people. I spend thousands of dollars yearly here and just bought multiple Christmas gifts here. I will happily go spend my black dollar elsewhere since they chose to ignore the only black family in the store and kept tending to Asian and white families. I do feel they were intentionally racists and you have forever lost my black dollar here. I will happily find perfume elsewhere where my money is appreciated. Don't shop here

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    Macy's
    Macy's
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    Boot Barn - Exterior

    Boot Barn

    5.0(1 review)
    0.3 mi

    Boot Barn on Las Vegas Blvd & Sunset is the ultimate stop for anyone who loves western wear, boots,…read moreor just great customer service! The store is huge with selections of every type/style of boot you can imagine: classic cowboy, work, fashion, and even exotic leathers. Row after row of men's, women's and kids' styles, plus tons of western clothing, hats, belts, and accessories. I was especially impressed by how organized and well stocked things were. A special shout-out to Betty, the sales associate who helped us with boots. She was absolutely incredible! Super knowledgeable about fit and brands, patient with our questions and she made sure we both found the perfect pair. You can tell she genuinely loves what she does. If you're anywhere near the Strip looking for quality western gear & top-notch service definitely stop here. Betty will make sure you walk out happy and stylish! *New customers get 15% off. *Excellent selections with a varied price range.

    From the owner: What started out as one store in 1978 has since become the largest western and work wear retailer…read morein the nation. We say that our customers feed America, build America, and protect America. With an uncompromising desire to support the local communities we serve, we proudly offer the broadest selection of cowboy boots, work boots, western wear, workwear, western-inspired fashion, and outdoor gear. It is an honor to support the varying lifestyles of the people who make our country so great. Our vision is simple: to offer everyone a piece of the American spirit--one handshake at a time.

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    Boot Barn
    Boot Barn - Cody James Men's Boot.

    Cody James Men's Boot.

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    Leather conditioner

    Dillard's - Dillard's

    Dillard's

    3.4(98 reviews)
    0.6 mi
    $$

    If you're shopping at Dillard's at the Galleria at Sunset Mall, do yourself a favor and ask for…read moreLeslie Hood. She is absolutely incredible. Leslie has a rare talent for helping my husband find exactly what he needs while also making sure I love the final look. She somehow balances both perspectives effortlessly, and the result is always something that makes him feel confident and put together. Her eye for style, patience, and genuine care for her clients make the entire experience enjoyable. She listens, she understands what works for someone's personality and body type, and she pieces everything together in a way that feels effortless. Honestly, she's amazing at what she does, and it shows. If you want someone who truly knows how to style men well while making the whole experience feel relaxed and fun, Leslie is the person to see. Dillard's is lucky to have her.

    I wanted to leave this message to management regarding their training program…read more Had an encounter with a new team member that left me feeling disrespected and undervalued as a 20 plus year customer. Had a pleasant chat with a sales person about shopping for a Father's Day gift, it was helpful. Once I found the item, made an effort to look for their register to make the purchase. This could be considered a luxury garment, it's a special occasion & thought it'ld be nice to have a garment bag for the present. When asked, the team member excused themselves and returned with the gift enclosed in a dry cleaners type, flimsy plastic bag knotted at the bottom. I was a bit puzzled since the person seems to be professional and understood. When asked again, they checked w' another team member & returned with the comment more or less: "that kind of bag could not be given to me because of that kind of spend..." The tone was different and seemed discourteous. In a normal way asked how much I could purchase one for. I'ld like to say that I wasn't asking based on the retail or the final sales price of the garment (good value), it was from what I thought was a conversation about me finding a cool gift. During 20+ years as a purchasing customer, haven't needed anything like this so thought it was a reasonable ask. It was suggested that I could go to customer service, maybe they could provide one, but were not sure? I would've preferred a simple no thank you, that's not available rather than the snarky, condescending remark. The back-and-forth thing over such an incidental request was also unnecessarily time-consuming, this was an overall dissatisfying experience. ENDS

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    Dillard's
    Dillard's
    Dillard's - Don't be afraid to add a little sparkles!

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    Don't be afraid to add a little sparkles!

    Francesca's - Inside

    Francesca's

    3.7(7 reviews)
    0.8 mi

    Francesca's is an amazing store located at Galleria at Sunset Malll. You'll find them on the second…read morefloor near Macy's, right next to Hot Topic and Foot Locker. Inside is a small and bright shop offering cute clothing for youths and unique charms. I found a lot of adorable hair accessories, sunglasses, fragrance collection, signature candles, and cosmetic bags. They also have the newly published hardcover book titled "The Book of Answers According to Taylor" (2025), how it works is you ask a question and open the book randomly, you'll find answers and insights in the highlighted lyrics, it's pretty cool! On the corner, they have some Christmas items for holiday gifts and in the back is a clearance for clothing, and full price items for BOGO sale. Service from Candace and Heaven is very kind, welcoming, helpful, and friendly!

    The wife LOVES to have a look in Francesca's every time we go to the mall. Very pleasant and…read morehelpful staff and the shop is always filled with deals to be found. There seems to always be a sale, and the BOGO or last chance deals can't be missed, or so I am told . The dresses and blouses are cute and she says are quality made. Plenty of options to choose from including clothing, tops, sweaters, dresses, bottoms, jackets, jewelry, various accessories, gifts and CLEARANCE ALL $15 and under. There are also online deals from 40-50% off sporadically. Tip: Online order pick up is very easy when they add your name as a pickup person. When you sign up you get 20% off your first item

    Photos
    Francesca's - Inside

    Inside

    Francesca's - Inside

    Inside

    Francesca's - Inside

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    Inside

    Old Navy - menscloth - Updated May 2026

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