This is a veterinarian, unlike no other. I walked in for the first time with one of my dogs and it…read morewas the first time I've ever taking her to the vet or she wasn't shaking. I could see Dr. Watanabe really loves what he does and cares for the animals..

The very, very best. I have never trusted any doctor more. This is an EXCELLENT clinic, Dr…read more Watanabe and Dr. Sakamoto and the whole staff have my deepest respect and gratitude.

Excelente servicio. Me sentí muy bien atendida y mi mascota recibió un cuidado increíble. Estoy muy…read moresatisfecha y realmente happy con la experiencia. Gracias por su dedicación. The staff was very kind and professional. My pet received excellent care and I'm very happy with the experience.

We took our 2 dogs to Vet Villa for over 3 years for both routine and acute medical issues. So I…read morecan speak extensively to the quality of care provided over time. Some of the vets are good, others not so much. We finally decided to switch to a new practice after experiencing enough errors and lapses in care to realize our dogs are not safe receiving care at Vet Villa. I strongly recommend avoiding Vet Villa. 1) Vet Villa prescribed Carprofen flavored tablets to our dog for a painful condition. We were not instructed to keep the bottle far out of reach. The dog found the pill bottle, chewed through the plastic, ate all the pills and suffered an accidental overdose. This led to 2 emergency vet visits, gastrointestinal toxicity that kept us up all night for 5 nights, and large out of pocket costs. But we are glad our dog is still alive. The emergency vet told us they always counsel pet parents to keep this medication bottle far away from the pet, and that they have seen multiple similar overdoses. Vet Villa did not acknowledge my feedback to change their counseling practices to prevent this from happening to others in the future. 2) A skin biopsy was performed in a completely inappropriate fashion by a veterinarian who acted as if she had never evaluated a skin lesion before. I can speak to this because I am a practicing dermatologist. The vet's approach as she examined reminded me of a first year medical student evaluating a condition for the first time. I did not contradict the vet's recommendation and gave it a chance. After all, I am a human doctor, what do I know about veterinary care. As expected, the results returned inconclusive due to the incorrect sampling method. The out of pocket cost was significant. 3) Bloodwork was lost and had to be re-drawn -- no explanation for why it was lost. 4) The practice's own pharmacy does not share prescription records with the office. I was asked in a very accusatory way to provide proof of a prescription that had been continuously refilled by Vet Villa using their own pharmacy for several years.

Extremely unwelcoming & unprofessional lacks good leadership…read more We are part of the Pasadena community and were hoping to establish care for our dog at this clinic. Unfortunately, our experience left a very poor & unprofessional first impression. AFTER ALL WE ARE PAYING FOR A SERVICE!! Upon arrival, we encountered a sign at the front desk that was extremely condescending and immediately gave the impression of a business more interested in enforcing rules than treating patients with respect. There is a 10-minute grace period that is not clearly communicated beforehand, and if you are even slightly late, the clinic threatens to cancel your appointment and charge a late fee. We were only about five minutes late due to a long line and parking delays, yet we were told our appointment was canceled and a late fee would be applied. The staff at the front desk were dismissive and RUDE AF!!!! , particularly one woman who seemed to enjoy asserting power over patients. She even hung up abruptly on a caller saying, "I'll call you back, I'm busy." When we requested to speak to the manager, the response was only slightly better, still condescending, and we were reprimanded for explaining the situation. It felt very much like being treated as children rather than valued clients. For a clinic that presumably cares for animals, this lack of empathy, patience, and basic courtesy was courtesy was shocking. If you're treating your HIGH PAYING CLIENTS THIS BAD!? HOW ARE YOU TREATING OUR BELOVED ANIMALS? YIKES. The behavior at the front desk, combined with the aggressive sign, makes it very difficult to feel comfortable or welcome. We hope the owners and doctor are made aware of this, as staff attitude can seriously affect a clinic's reputation and patient loyalty. We are reconsidering whether to continue using this clinic and strongly encourage owners particularly more than poor management to retrain front desk staff on professionalism and compassion. Patients who spend significant amounts on pet care deserve to be treated with respect and understanding (especially during their first visit) Once this behavior is put on social platforms such as Yelp, Google. Even tik tok you will suffer greatly by allowing your front desk to abuse your clientele? What an absolute embarrassment. Take your disgusting signs down before you go viral.

Christine and Dr. Anna were great to work with - unfortunately, my review stems from a horrible…read moreinteraction I had with Rosey. Everything during our appointment went well. I paid at the end, the receptionist called the team to confirm nothing else was needed on my end, then I left. The next day, I was notified that they forgot to charge me an additional fee from USDA, and was told that had I responded to Rosey's messages prior to our appointment "I would have known that". I triple checked our text chain, phone log, emails, and even PetDesk - none of which have anything from Rosey before our appointment on 3/3. Naturally, I questioned the additional charge (there was already a USDA fee that I paid for on the original invoice) and mentioned that I had no correspondence from Rosey leading up to the appointment. I received such a condescending and accusatory email back from her and was essentially told she would not help me in the future. I'm still waiting to connect with management and share screenshots showing that Rosey never reached out to me before our appointment. I completely understand that mistakes happen and I would have been fine to pay the additional fee. However, I don't stand for gaslighting and false accusations.

We had an appointment today and I just have to share how incredible our veterinary technician,…read moreMarissa, was. She was so thorough, attentive, and genuinely caring. She really went the extra mile to make sure our dog was completely taken care of, and she made us feel truly heard every step of the way. Our dog absolutely loved her, which says a lot. Marissa handled his injections so gently and confidently that he didn't even seem to notice. She kept him calm and comfortable the entire time. It's people like Marissa who make us so grateful for our Modern Animal membership and who make us feel completely at ease about coming back. She's simply the best, and we're so thankful for the care she provides.

I've visited Modern Animal in Pasadena a few times now. When I was about to get my puppy I was…read moreresearching where I should go to and came across great reviews from here. I took a chance on this place for my puppy's care and I absolutely love this place! So modern, just like the name! So far I've seen different veterinarians for each visit, but everyone is amazing! You can tell they actually care about animals. So far I had nothing but wonderful interactions with all staff members. I never had to wait too long either. During my first visit Lin took care of me and my puppy. I was pretty nervous and new to everything. I appreciate her walking me through it all. Dr. Kang is knowledgeable and so nice to my puppy. Dr. Youn is attentive and also own the same breed as my puppy! I highly recommend that you download the app. You can access your upcoming appointments, chats with the team members, vaccination records and after care summary. I didn't even have to take my own notes. Their notes are detailed! Parking in the back available. There's only 7 spots. There is another parking lot nearby but you'll have to pay for that. They offer 3 types of memberships. After talking to my pet insurance, I've decided to go for All Access $199/year for my puppy. This option is great due to unlimited visits with no exam fee, preferred access to sick urgent care when fully booked, and 24/7 virtual care including chat, phone & video. They also offer nail trim for $30. More expensive than other places, but they do offer it. Overall, love this place! Highly recommend!

All of our worries regarding our beloved cat, Beans, we're seriously alleviated by the fantastic…read morestaff here. huge shoutout to Monica and Saul for making us very comfortable, as we were nervous! Highly recommend! (from lifelong pasadena residents)

Really appreciate the care and attention this clinic gave my dog. They were fast and thorough and…read moredid a great job clearly communicating everything to me.

Gifts of Peace was truly a Godsend. Holly was our 16-year-old terrier who we rescued as a…read more2-year-old. But after suffering a sudden stroke and not showing signs of improvement, we knew we had to help her cross over and end her suffering, and we wanted her to be at home surrounded by family. Rachel met our tears with great compassion and empathy when she answered our call, explained the process in a very easy-to-understand way, and was able to offer a same-day service. Dr. Robin exudes such peace, calm and tender loving care. She sat in our living room and listened to our family's stories of Holly as if she had been our friend for years. When the time came, she treated Holly with great care and respect and gave us all the time we needed to say our final goodbye. Gifts of Peace provided our family real healing during a really difficult time. They thought of every detail. We cannot thank them enough.

I used Gifts of Peace for my wonderful dog Willis recently and I have nothing but good things to…read moresay about them. They made a difficult process bearable. Dr. Robin was so kind and explained the process while giving us all the time we needed, we never felt rushed. My 15 year old pup was surrounded by friends who loved him, soothing music and cheeseburgers. Dr. Robin was a calming presence with empathy and gentle humor. His regular vet told me "his last day doesn't have to be his worst day" and I think we accomplished that. We should all be so lucky.

The morning of 03/31/26 I was desperately looking for a veterinarian that was familiar with…read morereptiles. My leopard gecko had developed a small wound in her mouth that most likely had come from her injuring herself with her feeding tongs a couple nights before. I called 15 other locations before I landed here. Most other places either did not have openings anytime soon or no longer took in reptiles. So I was incredibly happy to hear that this location could see us asap & welcomed exotic pets. Dr. Maryam Alemzadeh was incredibly helpful & informative. It was very clear to me early on that she was familiar with reptile care. She was able to handle my gecko with care & removed what appeared to be an abscess in my geckos mouth. As a result, there was a very tiny hole left behind in my geckos mouth. Dr. Maryam said she was not worried about it as she believed my gecko could recover on her own in a week. She eased my concerns about my gecko needing antibiotics as she felt she didn't want to overwhelm my small reptile with medication & my gecko appeared generally healthy otherwise. However, she did say if the lump came back and/or my gecko was not getting better, to give her a call & she would put in the order for medication. Conclusion: -Staff: Friendly, super quick, & asked so many questions to get an idea of my reptiles enclosure, diet, & behavior to relay to the vet. -Veterinarian: Amazing! I could tell she knew her reptile stuff & eased my concerns. Even went the extra step to point out an issue with my geckos eye & gave me recommendations for veterinary ophthalmologists in the area. -Cost: $150 for the office visit, reasonable as I was quoted a higher price somewhere else. -Overall Impression: My leopard gecko appears to have fully recovered on her own! I would definitely recommend this place for urgent care to anyone who has small pets, especially reptiles!

I'm agitated. I been looking around for an avian vet and MESSAGED multiple places and I thought…read morethis place was quick to get back and seemed trustworthy. I CALLED, they said they do see chicken and gave me the quote. I left work early, CALLED them again to give ahead up that I will be there in 30 mins, and rushed to the place. I got there and checked in. The front desk asked if I have been here are not. I said I've never been here and she continued to take down my infos BUT then she said that they are at max capacity and don't take new patients. Like... what? It is just frustrating because my hen is lethargic and I am very worried. I appreciate that they gave me other options of avian vet but it is 20 miles away from the location which makes 40 miles from my house. Also it is 5 mins before 6 PM so every where was closed! If I was told that they don't take new patients, I could have went to a different place. Don't get me wrong the staffs here seemed very nice but I would like my time to be respected.

Our dogs are all part of the family, so any health issues are worrisome. Our Boxer mix has raw skin…read moreon her nose that won't heal, so we brought her in for a diagnosis. Well, it seems it's a type of immune disorder that is very common, so it's not as bad as we thought. You can never take any chances when there is unusual growths, so we're happy the kind veterinarian was able to diagnose after a brief surgery to remove a portion of the growth. We were also happy with the professional atmosphere and clean environment provided by this animal hospital, located close to us and convenient for all our dog's needs.

I'm gonna save you the trouble if you have a senior pet with health issues. Their policy since the…read morepandemic is if your pet has underlying health issues, they won't even see them. I wanted to bring one of my cats in for a cleaning, and they said they wouldn't see him without an echocardiogram first because a doctor once detected a low grade murmur. He'd been treated for hyperthyroidism before, so this made sense to me. I found a teeth cleaning service that makes house calls, doesn't need anesthesia and is way cheaper. Then I fostered a rescue that needs dental surgery. Their website says they work with 501(c)3 charities at their discretion. But because this cat is old and has some health issues, they won't see him. The receptionist recommended some other veterinary dental practices. It must be nice to turn down work. Since they can pick and choose their patients these days, then I'll share what they told me their criteria is if you're looking for a veterinary dentist.

I'm honestly shocked at the non 5 star reviews. We found everyone we encounter at the hospital to…read morebe kind, friendly, caring and considerate. Our beloved dog died and they were so sympathetic. They sent us a condolence card right after drop off. The price was reasonable, the turn around time prompt and the pickup material was so touching. Everything from canvas bag to the remains, the card, the paw print - it was perfect. They gave us plenty of time to say goodbye at drop off. They even brought her back to us on a blanket. On pickup we arrive right as they were closing but they waiting a few minutes after so as to not have to wait another day. We plan to bring our other three doggies for checkups as our experience was so positive. The whole atmosphere inside is lovely, from their x-mas countdown, the drawings on the bulletin board, the exam rooms are some of the nicest I've seen. We haven't been paid for the praise nor are we related to the business in anyway.

After the nonchalant response I received, I have decided to update this with a full account of my…read moreexperience. I would steer clear of this vet at all costs. They are not my personal vet, and will never be. They serviced dogs that I fostered through a reputable agency. The animal that I brought in was a hospice foster that was in my home for over a year, and I was told I could hold her while she was euthanized. The rescue had called ahead with the details and I gave them the dog, but they then ignored me for two hours. The receptionist was extremely rude and condescending and would not let me talk to anyone about the situation. I begged for two hours to talk to the vet, and she kept treating me like I was wasting her time. In the meantime, my foster was in a crate in the back of the building. I finally got to talk to a vet on the phone after the two-hour wait, and she told me "Ok, we'll put her to sleep"!! I was agonized and told her that I was supposed to be with the dog during this process. At this point, I had been weeping for two hours and just wanted to hold my foster. Another 45 minutes went by, and I was told to meet them outside the back of the building. While I was sitting there, I could hear employees in the back room laughing and making fun of clients. Rats were running back and forth across the fence. It was dark when the process finally happened, and I was able to go home. It was absolutely the worst experience at a veterinary hospital in my years of fostering. I wrote a letter detailing the ordeal to the vet manager. An apology was issued to the rescue, but never to me. Having to euthanize a pet is a devastating experience. They made it ten times worse than it had to be. My heart goes out to anyone who has been treated like this by this hospital

Dr. K and staff are the best! I came here because my vet told me to find another vet who can do an…read moreultrasound for my cat's problem. Now, I ended up switching vets to Dr. K. I'll be taking all 4 cats and husky to Dr. K now. From my experience with other vets and Dr. K, I can tell that Dr. K really cares about the pets, and it's not just another dollar sign in his eyes. He is very knowledgeable and takes his time to explain things to you. I don't feel rushed when I'm talking to him. Other vets I've talked to, I feel that they just want to give my pets treatment, and want me to leave asap so they can get to the next patient/$$$ in their pockets. I did not feel this at SGAH. My cat was in for surgery, and after I dropped her off at 8:00 AM, I didn't hear back all day, even past their closing time of 6:00 PM. I was worried that something may have gone wrong. I received a call a couple of hours after they closed, telling me that they decided to perform the surgery on my cat at the very end of the day, so Dr. K can make sure he is not rushed, and doesn't miss anything. Unfortunately, he said my cat's vitals were dropping during the surgery, and he had to close up my cat asap. He got a biopsy of the liver, which was the primary goal, but he also wanted to check out other things, like the gallbladder, while he was in there, but he didn't have enough time since my cat's vitals were dropping during surgery. I'm glad that my cat survived the surgery. I feel that if my other vet performed this surgery, my cat would not have made it out alive. Dr. K was at SGAH performing surgery on my cat a couple of hours past their closing time (even some of his staff were there until 8:30 PM! when I picked up my cat). This right here says that he cares about your pets as just as much as you do. If not, he would have either rushed surgery or postponed it until the next day, etc. This shows that Dr. K doesn't clock out when 6:00 PM hits. He is there until all of his obligations for that day are completed. I'm grateful for Dr. K and the staff. Dr. K is very knowledgeable, friendly, and compassionate. His staff is also knowledgeable, friendly, and welcoming. SGAH's rates are very fair and reasonable, which is why they are always busy!

This hospital has been so helpful when caring for my cat. Diagnoses thoroughly, and provides…read moreoptions and lets you know estimated pricing before you commit to a procedure. Also has flea pills in stock, which I don't mind buying from them to support the business.