I had a poor experience at this salon and would like to share my experience in case someone else is…read morelooking for a new hairdresser in Ponte Vedra. While I have many complaints, the main one is that I did not like my haircut, and even after I tried to ask the stylist to fix it, I was rushed out looking terrible. My haircut was 14 minutes with no wash/shampoo, no blow dry and no products. I was told that the cut would be dry because of my hair type. My hairstylist was Rita who said that my hair type is best cut with dry hair. I have never had that in the past, but I trusted her experience. However, I was very disappointed that she cut my hair so quickly and then didn't ask me if I liked it, I felt like she was pushing me out the door. I have long hair and asked for many layers, lots of layers that are visible and she did not give me that. I had her add more in and asked her to fix a few things 5/6 times, which she did, but with the attitude that I was bothering her. Her cuts are $75 dollars and that's an unfair price for the experience I got. My next complaint is partly due to the coronavirus but it still left a negative taste in my mouth. I called on Friday for an appointment and was told the salon was finally able to use the blow dryers, but to schedule early in the day because they sometimes ran out of sanitized brushes near the end of the day. I came in for my Saturday appointment and Rita told me that was not the case, no blowdrys. I told her that the receptionist told me differently, and her only response was "oh she knows". Therefore my hair looked extremely sad due to the lack of wash/blow dry and products. Overall, I felt very unwelcomed at this salon. I don't like my hair at all and I don't recommend Rita as a stylist.

Great hair salon, courteous staff, fairly easy to get an appointment. I had my highlights done and…read morethe transformation was all that I hoped for! Falon is the stylist who helped me, highly recommend her for highlights.

ABSOLUTELY THE BEST! Stylists Keri and Sarah are truly talented and skillful above and beyond any…read moreother salon in The Beaches area!!! They genuinely listen to what customers desire- and know how to do it! I refer to them as " Hair Artists!" Keri made my BANGS PERFECT for my 70th Birthday- AND for my appearance on a TV Game Show -THE MATCH GAME!

checked in online. Mai (My-a) greeted me immediately! She then listen patiently, then skillfully…read moregave me the best haircut I have had in years. Best of all I was in and out in less than 30 minutes. Win Win!

My friend gave me a coupon for this place and I desperately needed my hair trimmed and deep…read moreconditioned so I made an appointment with her stylist, Chloe. It's a nice salon and when you get in there, they ask if you want anything to drink so I got a hot tea which was nice while I waited. It didn't take long and I finally got to be seated and start my appointment. I did the Luxury Cut/Botanical Repair Treatment so I got a trim and they did the treatment on my hair, which made it smooth and shiny! Khloe was so nice and great to talk to. I even bought some products after and I will definitely be back!

stylist are great but the front desk/appointment maker is just awful. I booked two appointments for…read moremy girls and both were overbooked meaning my daughter could not get a partial highlight but just a face framing the other had to be cancelled. when I explained to the front desk that i booked a partial she accused me of basically lying . After I tried to explain she would not let me speak to the manager she refused to give me her name and then proceeded to say I was disrespecting her while she is telling me i'm fibbing??? Go to find out they overbooked booked a bunch of people the day prior also . I spend 1000 every 4 months at that place for my 3 girls and this is the customer service i get???? The front mameless girl that worked today should be fired awful customer service

My husband and I get our hair trimmed/cut by Alice~ She is…read moreamazing! Above par The atmosphere is great! Everyone is so welcoming and nice! Highly recommend

I had an amazing experience at Madison Avenue Salon in Ponte Vedra Beach. The owner and Olivia did…read moremy hair for a wedding I was attending, and they truly went above and beyond to make sure it was perfect. They took the time to listen to exactly what I wanted and looked through a few inspiration photos with me, then executed the style flawlessly. I received so many compliments on my hair throughout the evening! Everyone at the salon was incredibly friendly, welcoming, and accommodating. I can't say enough good things about this salon and would highly recommend it for any special occasion--or just a great hair day.

These stylists provide true artistry to this gem of a salon. Struggling to find a new stylist to…read morereplace one that left town a search engine led me to this convenient location. I took a lead of faith and WOW I am truly blessed. The up to date techniques left my hair looking fresh and healthy! This is truly PVB a best kept secret!

I hadn't had a pedicure or manicure in quite awhile and wow, such a treat! Angie was so thorough…read morein her pedicure my feet feel great! I used to get acrylic nails for years but am now opting for natural nails and she made my hands looks lovely! She is an expert! I'll be back again and will be scheduling for my mom as well! Thank you Ang!!!!

I can NOT Believe what just happened to me in that place!!!!!! they don't care about the customers,…read morethe " new cosmetologist ( by the way graduated from Paul Mitchell The School here in Jacksonville!!!! Ughhhhhh ,his name Butler!!! ufff where I can start to talk about my experience with him and the management!!! never ever again!!!! Poor management!!! Not qualified employee!!!! His name is Butler!!!! Never go to that place or to him !!!!!

Wispy pixie from Lizzie! It's what you want! Love it sooo MUCH! She is my new go to…read more So delighted

I have been getting my hair done at Sutra for years. They are a mother/daughter duo and they both…read moreare excellent. They are patient, make recommendations, and its always a great vibe in the salon. Dont hesitate book Isabella or Babs, you can't go wrong. Its a 10/10 experience every time and I always leave feeling beautiful

BEST SALON IN JACKSONVILLE! 11/10. Highly recommend, great workers and my hair turned out AMAZING.read more

Really like Theresa she does a beautiful hair color and cut…read more Very professional. Donny cuts my husband's and kids hair and he is doing a great job as well. I like this salon for their professional demeanor and attention to detail.

Neringa has been doing my hair for seven years. As long as she keeps doing it, I don't see myself…read moregoing anywhere else.. thanks for all you do girl!!!

Nine zero four is the salon that has no issues charging you top dollar at your initial appointment,…read morebut also the salon that is unwilling to correct their mistakes. Their customer service (i.e. Renee) is atrocious and the worst I have ever seen. If there was a way to rate negative 5 stars, I would. If this post is too long to read then just check out the pictures- that's what $1000 will get you. The initial red flag should have been over half of their google reviews were posted in the last month, despite being open for nearly a year. If that isn't enough, at least one of the glowing reviews is from one of her employees. On November 15th, I saw Renee for hand tied extensions. I paid over $1,000 to have the extensions tied in and to style my hair. On November 19th, 4 days after having the extensions tied in, I sent Renee a message stating: "Is there a time I can come in today or tomorrow? On the right side of my head you can clearly see where the extensions are tied - it's like popping up kinda and can't be hidden. It's super noticeable. I visited Renee on November 20th to have the issue fixed. Renee admitted that the bead was installed incorrectly and that my hair was tangled in the bead. Between November 20th and December 12th, I referred two other people to Renee. On December 14th, the same bead that was "fixed," again popped out. This time the extension looked like a pig tail coming out of the side of my head. Literally. I was having my hair professionally done (in Colorado) 4 days later for photos and the stylist was unwilling to touch the extension because she did not want to be blamed for someone else's poor work. On December 21st, I called the salon to inform Renee the extension was popping out. Marcello (i.e. the employee who wrote an outstanding review) informed me to text the salon number to see when Renee has availability. Renee failed to respond so I texted again on December 22nd. I was told that Renee is completely slammed and waiting for a cancellation. I sent her a picture of the pigtail popping out of the side of my head and said: "My hair is less than a month old...I am literally walking around with a pigtail as you can see in the picture. If she can't fix it then I need someone else to." On December 23rd I entered the salon to have my hair "fixed." When I entered the salon, it was absolutely empty, with no customers, despite being "slammed." Marcello said: "It looks like the bead flipped." Renee stated: "This is tension. It has to be because you are putting your hair in a pony tail, or putting your sunglasses in it." I informed her I can't put it into a pony tail because you see the beads and I can't put sunglasses in my head because the beads are there. She stated: "I have been doing this for 8 years and this is what it has to be," and then stormed away. Marcello then said: "It seems like the placement of the bead was incorrect and the second bead was placed too close to the first and the second bead was pushing the first one." After the completion to "fix" my hair, I was charged for the visit. By later in the day, the bead looked identical to how it looked before the visit. Now I am at the point where I am simply looking for someone to take the extensions out, and embarrassingly, I am wearing a hat in all of my holiday pictures because of the salon's poor work. I hope that my review prevents someone else from ending up in a similar situation. For reference- this is before and after the supposed repair.

If you are looking for great quality salon with hand-tied experience and for the satisfied color…read morethat u want, give this hair salon a try! I haven't been able to find a set hair stylist, but I've been working with Marcello and he's amazing and always makes sure I leave with a smile on my face !! (: Also a very cute place and a place to relax with the amazing staff! I LOVE MY BLONDE HAIR!!! Exactly what I wanted! deff recommend it to everyone, especially to those new to Jax!