Great folks! Terrific Motorcycles! Super customer service!…read more I purchased a classic British motorcycle from Ken Kaplan Jr. It was as described and arrived in perfect condition. The paperwork had to be sought from out of state. Ken stayed up on it, and the moment it arrived, he executed it and sent it my way across country. Highly recommended!

I bought a 99 Harley Davidson Sportster that was completely gone over as the pictures and the Video…read moresuggested. Final price figured was $100.00 more than the sum of all the charges put together, mistake? Was told that the bike would be shipped in one to three weeks tops. Turned out it took 39 days to get here. One excuse after another. Bike arrived very dirty like it had been outside in mud and with dead battery, charged the battery road 3/4 miles up to the corner, turned around and started back when it quit running like it was out of gas. Pushed the 500lb bike 1/2 mile back home and discovered the gas tank fuel petcock was completely plugged with rust scale as was an inline plastic filter that was laying against the cylinder head melted and warped from the heat. A new petcock and filter had supposedly just been installed?? Also on the short test ride I noticed that the speedometer was not working and still showed the 5442 miles that was in the pictures after Ken's road test and great review. So much for a quoted "low mileage, pristine, museum quality motorcycle". It did get a good cleaning and new tires, but not much else. Very disappointed in the motorcycle condition, and in Ken Jr.'s Used Car Salesmanship BS tactics. Paid top dollar for an average motorcycle that I could have found her in eastern Idaho for a lot less money and hassle.

If I could give 0 stars I would. This has to have been the worst vehicle service experience of my…read morelife. Dropped my Indian off for 15k mile service on May 20th did not get it back until June 24th!!! Yes there was some warranty repairs they had to do but that should take what a week, 2 weeks maybe 3? NOT 5! Had a trip planned for the 25th of June. Almost didn't get the bike back in time. Also they "washed" my bike, now there are water and chemical spots all over it. They show especially bad on the blacked out parts and they will not come clean. DO NOT GO TO THIS DEALER. You WILL regret it.

I am writing to explain why I answered "no, I would not recommend" based on both my experience on…read morethe showroom floor and the customer-service interactions afterward. Beforehand, I would have recommended your store, as scheduling and arriving was very easy and overall a pleasant process. However, when I arrived, the bike I had requested to see was not on the floor--only the model I had already stated I was not interested in. The saleswoman I worked with was very nice and helpful, and I want to emphasize that. The information she provided matched everything I had already read online. Unfortunately, that was also where the disappointment began, because I was hoping for deeper insight, technical details, and real user-experience feedback--not just information I already knew. When I asked more technical questions, she became, in my opinion, noticeably standoffish. She even said, "You ask some different questions." I explained that I am a different type of person. Her body language suggested that my questions were unusual, which they were not--they were reasonable technical questions that any serious buyer would ask before investing $4,000 of hard-earned money into a dirt bike for an eight-year-old. I value both my time and money. From a technical standpoint, she knew the basic specs but could not explain how to operate the bike's information menus or settings. Anyone can turn a key--but I'm investing in the technology, and that's what I needed help understanding. I was also disappointed by the lack of any real warranty explanation or service assurances in the event something went wrong. Despite these concerns, I cautiously proceeded with the purchase. Even my son, who accompanied me, picked up on the negativity I was receiving simply for asking legitimate questions. After leaving the store, the issues continued. I had to completely drain the battery in order to recharge it to 100% and confirm everything functioned properly. It was 36°F outside, making the process uncomfortable, and the quick-start guide was extremely misleading and difficult to follow. This is why I called customer service for assistance. Unfortunately, customer service also failed to provide the support needed. The representative repeated information from the same quick-start guide--which, again, is inaccurate in several areas. When I called back, the second representative also could not help. It became clear that no one I spoke with knew how to properly pair the device, operate the manual controls, or walk me through troubleshooting. This resulted in wasted time and highlighted a concerning lack of product knowledge. "Real service" would be ensuring the bike is fully trail-ready out of the box, checking all equipment, pairing the remote correctly, and confirming everything works before the customer leaves--so I do not need to return. I requested follow-up service through text, but did not receive the help needed

I purchased Chevrolet Avalanche from here in August of 2021. Prior to the that I was inspecting and…read moreevaluating. I came across what looked like wet paint underneath so I checked with my hand and it was a greasy feel. I brought it up to Pete the sales guy & he said it was an undercoating protection seal. Besides that the truck looked new. Fast forward to March of 2022 and the truck is rotted all over including underneath. That exp as to why they sprayed. Feel as if they did a quick auto body work to make a quick sale.

I don't know why I waited so long to write my first review. Apparently I was waiting for something…read morespectacular. Well, Auto Authority provide me with the spectacular! When I think about bringing my vehicle to any repair facility, I usually expect my wallet to be thoroughly cleaned. The Auto Authority has busted this expectation for me. The shop is spotless and organized. Paul, the manager, was personable, respectful, and understanding. They took the time to go over every item with me. I never felt rushed or pressured in anyway. It is truly refreshing to leave an automotive repair shop without that feeling of being taken advantage of! I have found my auto go-to guys!!!

Whatever you do, do not go to New Haven Powersports for service or to buy a motorcycle. At the end…read moreof March, they put a used kickstand on my 2011 Ducati Diavel. Two months later, I got on the bike and the kickstand fell off, causing very minor damage. The bolt was not secured properly, and the kickstand itself was perfectly fine and intact--the problem was their installation. I called the service manager, Will, and he told me I could get the bike towed and that he would find prices for me to replace everything. I explained that the issue was not a failed part, but that it had not been put on correctly. I wasn't satisfied that the discussion would lead to a resolution , so I called the owner and explained what happened. The owner asked for pictures, sent me a text message telling me where to send them, and said they would follow up. Instead, I got a phone call from Will threatening me and saying I had gone behind his back. He told me it was a used part, not to come to his department anymore, that they were not servicing my bike, and that if I came there they would have me arrested. When I asked to speak to the owner, he said the owner did not want to talk to me and that he was talking to me instead. I only wanted the stand fixed so I could ride my bike, but instead I was met with hostility, threats, and refusal to take responsibility. Based on my experience, I would strongly recommend taking your business elsewhere.

Bought a motorcycle here. Do not recommend. Terrible service. Terrible parts department. One of the…read moremost sexist places I have visited. If you are a female, avoid.

My husband is no longer able to drive or even ride a bicycle as per doctor's orders due to a…read moreeyesight problems from a stroke so he considers his electric kick scooter essential to get back and forth to nearby stores, nearby being a couple miles away. Savage Motor Sportz just charged him almost what we spent for his electric kick scooter just to put one tire on! We had spent $350 on that scooter last year but after a few tire punctures so recently bought solid tires for it. My husband had trouble putting one of them on so we brought it here and were told when we had to leave it there that the cost is usually $40. When he got a ride to pick it back up today, they charged him $280 +tax!! Any holiday money we had this year has now been spent to put one tire on!

The whole team at Savage treats you with respect and have an excellent knowledge of a vast array of…read moreproducts. I brought my sons go kart in for repairs and after taking a look at it and trying everything it was becoming clear that to repair this go kart (which was purchased elsewhere) I would have to buy a new engine. They were very honest and upfront about everything, after discussion and research on my part, they offered to take the go kart for parts and charged me nothing. Now mind you a lot of work went into it before this decision was made, and they still made the offer because they didn't feel comfortable allowing my son to drive it. Nowadays customer service is mostly non existent but at savage they put you first and are willing to work with you so that you leave happy and safe.

I took a basic welding class to make a barn star at the Garrison Speed Shop in Mendon,…read moreMassachusetts. I have never welded before or used some of the tools and equipment required. The template pieces were all laid out, but that was it. Co-founder Luke had me read and sign all the releases first, and asked about my experience with welding etc. Being a Veteran myself, Luke as well, and the non-profit supporting Veterans and First Responders, he also made sure to ask me if loud noises or anything would bother me. Every step was explained and demonstrated before I was able to do it, and as nervous as I was at first, it quickly went away knowing he took my safety, the safety of others as well as their shop very seriously. Co-founder Ben also provided some muscle when I was unable to bend the metal myself. In just over 2 hours I had sanded, measured, re-measured, bent , hammered and welded together a really cool one of a kind 5-sided barn star. It was definitely something different to do and it was a really cool and fun experience. 5 stars !

From the owner: The Garrison Speed Shop is a 501(c)3 Non-Profit Organization that empowers Veterans & First…read moreResponders to focus on healing and positive living through Motorcycle Recreational & Vocational programs. We raise funds through fundraisers, corporate sponsorship, and through motorcycle maintenance/repair/performance work to the general public. What better than fixing your bike while helping someone who served our country that could use your help? Services we offer: -General Motorcycle Maintenance/repairs -Self-Service Station hourly rentals (free to Veterans & First Responders) -Media Blasting Services -Media Blasting hourly rentals -MIG & TIG Welding -Metal Fabrication/repair Programs we offer: -General Motorcycle Maintenance Clinics -Motorcycle Performance Clinics -MIG Welding Intro Clinics -Advanced MIG Welding Clinics -TIG Welding Intro Clinics -Advanced TIG Welding Clinics -Metal Fabrication Intro Clinics -Media Blasting Clinics Events at The Garrison Speed Shop -Special social events & fundraisers that support Veterans & First Responders -Special Veteran & First Responder Group Trips and events -Motorcycle fundraiser rides -Open House fundraiser events Check out our website, or better yet, stop by and see what we're about!

Look, I get it. You buy a used starter, it doesn't work, come back and they give you another one…read more But when does it fall on the business to make sure they sell parts that function as they are intended? I bought a used transmission there, had it installed at my local shop, and low and behold, it would not shift. I then took it to my local tranny shop who told me "it's junk." Of course, Leveille's told me to just return it & they would give me another. So, what about money I spent having to take it out & install another, not knowing if the next one was junk? They actually gave me grief when I wanted my money back when I returned the bad one. I did what I should have done in the first place, brought my original tranny & car to the repair shop, and had it done right. It really wasn't much more expensive then buying their junk & having it installed. I will never set foot in there again.

Honest Reliable Trustworthy people who take pride in what they do and also provide fair and honest…read moreprices for the various work they perform as well as parts they sell...