No games, they either have what you need or the don't. If you purchased a new machine in 2020 you…read moreknow it was a tough task because of inventory problems. Scranton powersports was completely honest and didn't mislead at all. 500 to hold machine and said I'd have it in a month. It came in only a week. The buying experience was simple and straightforward. It's nice to have a dedicated off road dealer fairly close.

I am writing to explain why I answered "no, I would not recommend" based on both my experience on…read morethe showroom floor and the customer-service interactions afterward. Beforehand, I would have recommended your store, as scheduling and arriving was very easy and overall a pleasant process. However, when I arrived, the bike I had requested to see was not on the floor--only the model I had already stated I was not interested in. The saleswoman I worked with was very nice and helpful, and I want to emphasize that. The information she provided matched everything I had already read online. Unfortunately, that was also where the disappointment began, because I was hoping for deeper insight, technical details, and real user-experience feedback--not just information I already knew. When I asked more technical questions, she became, in my opinion, noticeably standoffish. She even said, "You ask some different questions." I explained that I am a different type of person. Her body language suggested that my questions were unusual, which they were not--they were reasonable technical questions that any serious buyer would ask before investing $4,000 of hard-earned money into a dirt bike for an eight-year-old. I value both my time and money. From a technical standpoint, she knew the basic specs but could not explain how to operate the bike's information menus or settings. Anyone can turn a key--but I'm investing in the technology, and that's what I needed help understanding. I was also disappointed by the lack of any real warranty explanation or service assurances in the event something went wrong. Despite these concerns, I cautiously proceeded with the purchase. Even my son, who accompanied me, picked up on the negativity I was receiving simply for asking legitimate questions. After leaving the store, the issues continued. I had to completely drain the battery in order to recharge it to 100% and confirm everything functioned properly. It was 36°F outside, making the process uncomfortable, and the quick-start guide was extremely misleading and difficult to follow. This is why I called customer service for assistance. Unfortunately, customer service also failed to provide the support needed. The representative repeated information from the same quick-start guide--which, again, is inaccurate in several areas. When I called back, the second representative also could not help. It became clear that no one I spoke with knew how to properly pair the device, operate the manual controls, or walk me through troubleshooting. This resulted in wasted time and highlighted a concerning lack of product knowledge. "Real service" would be ensuring the bike is fully trail-ready out of the box, checking all equipment, pairing the remote correctly, and confirming everything works before the customer leaves--so I do not need to return. I requested follow-up service through text, but did not receive the help needed

Despite all bad reviews, after I moved to CT first thing I looked for a shop who I could trust,…read moresince I'm the kind of person who rather prefers spend the money instead be jumping from one to another shops or places; and so far this business have answered all my questions and needs. From a simple inspection/noise to a full details/modifications. On all my projects they always show interest and acknowledge, plus they're very honest, friendly and courteous, hey understand how much valuable is a motorcycle for a customer and they treated her like theirs. Overall is always nice to stop by, chat or do business.

Marc has worked on two older Japanese motorcycles for us, he and his wife run a very service…read moreoriented business. They provide you a work up in advance of doing the work and complete the work as promised. They also have some consignment bikes on hand if you are looking for a good used bike. Byron

Manny and his team are phenomenal! My scooter had a really odd problem and they just stuck with it…read moreuntil it was fixed! I can't recommend PP enough!

I really like this shop. Manuel is a friendly knowledgeable service manager. They do practically…read moreeverything, tune ups, for your bike, lawn equipment, anything small engine. They'll sell you new motocross bike, motorcycle, scooter, moped, or even a rare rebuilt vintage vespa scooter from the golden age of scootering. They looked up and sold the exact spark plug needed for my 1970s era moped. Pretty much any part, side mirrors, helmets, carburetors, tires, oil, they'll even pick up your bike or mower etc, repair it/tune it up, and deliver back to you. Smooth experience.

They were able to get my 04 Honda VTX back on the road running sweet! They were responsive and got…read morethe job done within the time frame they said. I was very happy with the work that was done. I would highly recommend.

So I called Twisted spoke on Thursday of this week. I'm not sure who I spoke with, but I was…read moreinquiring about having my tires swapped on my Harley. I was told on Thursday that if I brought my wheels in (off the bike), and my tires it would cost me $110. When I arrived on Saturday to have this service performed, the guy at the counter informed me that they charge $25 for bringing my own parts. i understand that policy, however was never informed of this when I called and set up the service. Very unprofessional not to tell me this policy in the phone and then magnified by not honoring the quote on the phone. Seeing as I drove 25 min to their shop to give them business instead of the dealership. And that I will now never give them business or suggest them for work because of their poor customer service.

Warning!!!Do Not! Come to baldwin auto he's a crook he took my money for parts and never put them…read moreon also found a crack pipe on his desk do yourself a favor take your business else where

Do NOT come to Baldwin Auto. Ken is uncommunicative and straight up lies to his customers. Came in…read morefor motorcycle tire service and my bike was out for 16 days without him lying a finger on it - all the meanwhile spewing lies to me and telling me bike would be ready. Had to trailer my once rideable bike out of his shop. Be warned - this guy is not who you want fixing your vehicles.

My husband is no longer able to drive or even ride a bicycle as per doctor's orders due to a…read moreeyesight problems from a stroke so he considers his electric kick scooter essential to get back and forth to nearby stores, nearby being a couple miles away. Savage Motor Sportz just charged him almost what we spent for his electric kick scooter just to put one tire on! We had spent $350 on that scooter last year but after a few tire punctures so recently bought solid tires for it. My husband had trouble putting one of them on so we brought it here and were told when we had to leave it there that the cost is usually $40. When he got a ride to pick it back up today, they charged him $280 +tax!! Any holiday money we had this year has now been spent to put one tire on!

The whole team at Savage treats you with respect and have an excellent knowledge of a vast array of…read moreproducts. I brought my sons go kart in for repairs and after taking a look at it and trying everything it was becoming clear that to repair this go kart (which was purchased elsewhere) I would have to buy a new engine. They were very honest and upfront about everything, after discussion and research on my part, they offered to take the go kart for parts and charged me nothing. Now mind you a lot of work went into it before this decision was made, and they still made the offer because they didn't feel comfortable allowing my son to drive it. Nowadays customer service is mostly non existent but at savage they put you first and are willing to work with you so that you leave happy and safe.

I can honestly say that the Service Department here is outstanding. I had a great experience…read moreordering a lower fairing for my ZX-14R and getting an appointment to have it installed. Great communication and was treated like family! Also, the Parts manager was outstanding, making certain that the correct part and color was ordered.

Branden ruined my life! He sold me a 2015 YAMAHA FJR1300ES. That should be a good thing, but it's…read morethe way he did it that was shady. First off, he was the only person on the sales floor that was dressed like I was. Jeans, hoodie, might have needed a shave... You know, like a regular person. There was nothing about him that looked as if he would be a home wrecker. Classic wolf in sheeps' clothing ruse. I guess it's true, looks can be deceiving! Secondly, he got me financed! How the (expletive deleted) did that happen? It wasn't even one of those 'sell your soul' interest rates. I'm not sure what kind of black magic he practices, but it's damned effective! Thirdly, not only did he take my wife's bike in on trade, he somehow got it paid off! Pretty sure we owed more than the national debt on it, but he made it work & still had positive equity left in it to use for part of the down payment. Who does that? Lastly, through no fault of his I had to make multiple trips to the DMV & my local town hall to sign over my first born and so on and so forth. But every time I walked through the door he treated me like it was the first time I'd ever been there and that he wanted my business. Weird right? Here's where he lost that final star. Since taking delivery of the bike, I've had females throwing their numbers and panties at me. Nonstop! I try to tell them I'm married but they don't care. They just keep sitting on my bike and asking me to take them for rides! Branden KNEW this was going to happen!! And that's why I can only give 4 stars. If you go there for a bike, ask for Branden. He might be able to ruin your life too. *I am not a paid endorser of New England Cycle Center. All I got from them was a great deal on a great bike from a great salesperson.

I would not buy again. Initially they seemed okay but I purchased a 2025 Kayo Bull 125 EFI from…read morethem. It has been nothing but problems. The last time I brought it for repair they gave me a used part off another machine that looks like it was beat into the ground. This machine still has warranty on it but it likely won't last much more than 2 years. DO NOT BUY FROM THEM! I have now tried calling them several times to set up a repair again and apparently they're closed until next year! Unacceptable!

I stopped in to Connecticut Scooter Pros to see if they could help me with my Grandson's very old…read moreCoolster 110cc. I was immediately met at the door by a smiling young lady. She called the mechanics which saw my delima and they took my handful of parts and tried to match them up. Without me asking they also removed the 3 broken bolts from the hub which I can now use instead of purchasing new ones. The next thing I knew is that my problems were solved . I briefly met the Owner Kyle and happily told him how thrilled I was with the exemplary Customer Service his Company had. He actually called the next day to see if everything worked out for me and my Grandson. Couldn't ask for a better visit. Thanks so much Connecticut Scooter Pros. Highest Regards, 5+ STARS Kevin Q.

We bought a car in Myrtle Beach, SC. - Grand Strand Nissan who deceived us by selling us a…read more"Certified Pre-Owned" car. Their "165 point" inspection is a joke!! We discovered months later, still under warranty, that the car had previous front end damage, not on "Car Fax Report", a sales ploy at best. Both the dealer and Car Fax would not stand behind us after the sale. It cost us out of pocket to have the front end fixed, thousands of dollars. Thank God, we found Carstar of Ellington, they were truely professionals. They fixed the car like it was new, but always kept out finances in mind, never took advantage with pricing. They let us use a loaner car while ours was being repaired. They cleaned the car inside and out before we picked it up. Paul was outstanding, taking pictures to show us the damage that existed where you would not be able to see the damage unless the car was taken apart. They earned every star in this 5 star rating. Please give them your business, they deserve it. Dave S. - CT.

The Very Best! Brian Bolles from Bolles CDJ is running the show. Believe me, there is no one that…read moreis more trustworthy in the car/body shop business. I have 50 years in the business and have seen it all. These guys are the Best!