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Old Town Tours

5.0 (1 review)

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10 years ago

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Miami Motor Coach

Miami Motor Coach

3.0
(4 reviews)
184.4 km

This is the 2nd year our organization has booked with Miami Motorcoach for our annual statewide…read morecollege tour and it will definitely be the last. The first year was okay albeit a very old and outdated bus, but we decided to give it another try. The bus this year was more antiquated then the first and was not inspected thoroughly before picking up our group. Midway through our trip the driver discovered that the air pressure needed to be fixed and pulled off at an exit. Approximately 40 students and staff were stuck on the side of the road in Gainesville for 5 hours waiting for a mechanic to come fix it. The mechanic was taking forever so the bus company decided to send another bus from Tampa to pick up our group and drop them off in Orlando. Our students missed their lunch reservation and had to order pizza and then also missed their dinner reservation because they were dropped off. We had to quickly find a venue willing to fix dinner for 40 people with an hour's notice. The worst part is they missed the college tour for the school that everyone wanted to visit the most, UCF. They settled for just visiting the bookstore the next morning, but were not able to have their group tour rescheduled. The bus company offered no compensation for the inconvenience due to their negligence, no apologies, and basically said we should be "grateful" they even sent another bus to pick us up instead of leaving us on the side of the road. They acted like they did us a favor. This is the worst customer service we have ever received and will gladly take our business elsewhere. The only positive of the trip was the driver; the students loved him and he was very friendly and kind. Avoid Miami Motorcoach at ALL COSTS!

The team & drivers were very responsive & efficient. They even helped keep my trip within my…read morebudget. I would def book with them again.

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55 Passenger coach
55 Passenger coach
55 Passenger Prevost
55 Passenger Prevost
Mini bus

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Mini bus
All Keys Shuttle

All Keys Shuttle

2.3
(3 reviews)
147.7 km

Once again, Ron, you're a liar. I did not swear or threaten you in any way. You called my wife a…read moreliar (she isn't) and I said that's "b*llshit" and you hung up on me....after denying that you even knew who I was for the first 3 minutes of the conversation. I'm not sure how long you'll be able to stay in business anyway, but I will continue to pursue the money you stole from me via any legal avenue available. To anyone else reading this...notice that the only positive review on this site is written by the owner...same on Google...a violation of terms and conditions of these sites. Ron is dishonest in every way imaginable. Get someone else to drive you.

Do not use this service. Ron is a liar and a thief. We booked a trip and cancelled 10 days before…read more There was no mention about the booking being non-refundable or we would never would have booked it. On the receipt it doesn't tell us it's non-refundable. When I reached out to Ron, he refused to answer calls and emails. Finally I reached him and he denied that he was the company I booked with. When I confronted him with evidence that he was indeed the man I booked with, he claimed he took a shuttle out of service to accommodate us, even though we cancelled 10 days before the trip. Even if this claim was true, what kind of business decision is that? It's clearly not true. Do not use this company!!

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Trip to Marlins game
Trip to Marlins game
Key West lookout!
Key West lookout!
Marlins game

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Marlins game
Old Town Trolley Tours Key West

Old Town Trolley Tours Key West

3.7
(187 reviews)
2.8 km
Takes reservations
Private events

So I normally write long and detailed reviews, but this one will just be a quick one so I can…read morereview my recent 2026 vacation while the memories are still fresh! I bought my ticket for the Old Town Trolley Tours Key West as part of the Norwegian cruise line excursions list and therefore, paid more than I would have normally for something like this. I have been to Key West a few times before and had seen many of the important sites on the island on my own but my friends were doing this trolley tour so I did as well. And I still learned a lot! Manny, our tour guide, was born and raised on Key West and therefore, had a great perspective on everything. I think he is the reason why I recommend this tour. Like many others have said, the trolley itself isn't too comfortable but it is sturdy, and you can get on and off as much as you want. As we were on a moving vehicle, I didn't get the best pictures so you probably won't either. Look up the trolley schedule and plan your get on/get off stops well. And try to get a local tour guide if you can!

We had tickets for the 07.18.26 trolleys. For $50 per person, it was definitely not worth it for…read moreus. It might be a solid tour of Key West, but we were wanting to get the tour while using the hop on and off part of it. We waited approx 15 minutes for a trolley at stop 11. There were 2 trolleys. I wondered why they weren't spaced out apart. But ok. We took it to stop 1 and did some touring and shopping. When we were ready to go, there are several trolleys at the stop, but no drivers. We waited a good 20 minutes before we left. They explained that they're only doing trolleys every 30 minutes now that the cruise ship had left port instead of 15 minutes. With how many trolleys we're going, why wasn't there a trolley leaving every 5 or 10 minutes? So then we got off at stop 5 to see what we wanted to see. By the time we were done, there were no more trolleys. I was very dissatisfied. Fix the timing. I have used 1 other system like this in Boston and it worked great! Trolleys coming and going all the time. I will not use this again in Key West or anywhere else this company is operating. Again, probably great if you're just going to do the tour. If you're going to use the hop on and off, start right when they start operating. I'm giving 2 stars because the tour people e has seemed to be knowledgeable.

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Old Town Trolley Tours Key West
Old Town Trolley Tours Key West
Old Town Trolley Tours Key West

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Yankee Freedom Dry Tortugas Ferry

Yankee Freedom Dry Tortugas Ferry

4.4
(440 reviews)
2.1 km
Takes reservations
Private events

great crew, food and total experience! Great snorkeling and educational tour of the fortread more

My daughter and I took this trip on 07.16.26. First visit to Key West…read more Check in was super smooth. Hollywood relayed the directions and expectations very clearly. The boat ride both ways were amazing! Crew was great. Hollywood, again, was great with directions for the ride. Hours for things were clearly posted. The Fort was great! I have seen other forts before, but this one was different. We signed up for the 20 minute talk once we were in the fort along with the 1 hour walk tour. Both were very insightful. We didn't make it very far in the fort on the tour, but Hollywood did a great job with the highlights. Great that breakfast & lunch were provided. Snorkeling gear was provided for everyone. We did not use, but many people enjoyed using it. They really did have enough for whoever wanted them. We did get burnt riding outside and being at the fort. I can't stress enough to apply sunscreen way more often than we did! My only negatives are these. The new Park Ranger came to listen to the 20 minute talk because, and she said this...' you know more than I do'. But this wasn't for the boat. The other was when we were in Dr Mudd's area. I know he was stressing to us how great the weather was (cooler than normal) and that we shouldn't be acting so hot. It felt almost like he broke from the script to scold us. I know he was trying to relate the conditions from back when the fort was in use vs us being there. I thought someone did something wrong and he needed to talk to us about it. I know some people were acting super hot. I know is a silly rant, but I don't like getting lumped in to something when I feel like we're in trouble. Anyway...highly recommend!

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Yankee Freedom Dry Tortugas Ferry
Yankee Freedom Dry Tortugas Ferry
Yankee Freedom Dry Tortugas Ferry

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Old Town Tours - bustours - Updated July 2026

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