Booked on Feb. 12, 2024 to provide shuttle service for a wedding on Feb. 17th at Islamorada Fish…read moreCompany from 3pm to 11pm. Paid $895 through PayPal upon booking. Driver was suppose to contact us with name and number on Feb. 16th, and never did. On the wedding day, Saturday, February 17, driver called at 11:32am to confirm service and to say that service may be late because they had a pickup in Key West at the Airport and service may not start until 3:30pm or 4:00pm, which was unacceptable. Driver called back at 2:52pm and said he was still in Key west. He called a third time at 4:09pm to say he was one key (30 minutes away), by which time nearly all the guests had made their way to the wedding venue (changing travel plans and causing chaos). I disputed the charge through PayPal which has a fairly useless dispute process - although Florida Keys Shuttle offered to refund $450. Luckily, my PayPal is paid via an American Express card and I filed a dispute with AmEx and it was granted within a week and they reversed the charge. Don't waste your time with these unreliable fraudsters.

Best experience of enjoying the Florida Keys. Great for big groups definitely recommend for an…read moreamazing experience.

Wr booked our airport transfer with Holland America Line and disembarked this morning, May 9 at…read more8:30 am. The driver picked us up, loaded our baggage and off we go. So far so good. Then she started chatting with the passenger on the front seat and missed her exit to the airport. She had to reroute and it put 30 minutes into our schedule. Finally we got to the airport she dropped all of us off at the arrival level -- added additional time to our 30 minutes to go to departure level. The whole time she continued talking incessantly with the passenger, talking about her life: her daughter graduating, how she lived in Alaska, how Florida is full of stupid people, on and on .....I feel that she compromised our safety, and delayed our arrival.

Dale is attentive and helpful to the booking process. Everything was easy . And the drivers are a…read moreprofessional and on time. I can only give five stars but honestly if it were possible I would give 10. Definitely would recommend and definitely would use again!

This is the 2nd year our organization has booked with Miami Motorcoach for our annual statewide…read morecollege tour and it will definitely be the last. The first year was okay albeit a very old and outdated bus, but we decided to give it another try. The bus this year was more antiquated then the first and was not inspected thoroughly before picking up our group. Midway through our trip the driver discovered that the air pressure needed to be fixed and pulled off at an exit. Approximately 40 students and staff were stuck on the side of the road in Gainesville for 5 hours waiting for a mechanic to come fix it. The mechanic was taking forever so the bus company decided to send another bus from Tampa to pick up our group and drop them off in Orlando. Our students missed their lunch reservation and had to order pizza and then also missed their dinner reservation because they were dropped off. We had to quickly find a venue willing to fix dinner for 40 people with an hour's notice. The worst part is they missed the college tour for the school that everyone wanted to visit the most, UCF. They settled for just visiting the bookstore the next morning, but were not able to have their group tour rescheduled. The bus company offered no compensation for the inconvenience due to their negligence, no apologies, and basically said we should be "grateful" they even sent another bus to pick us up instead of leaving us on the side of the road. They acted like they did us a favor. This is the worst customer service we have ever received and will gladly take our business elsewhere. The only positive of the trip was the driver; the students loved him and he was very friendly and kind. Avoid Miami Motorcoach at ALL COSTS!

The team & drivers were very responsive & efficient. They even helped keep my trip within my…read morebudget. I would def book with them again.

Once again, Ron, you're a liar. I did not swear or threaten you in any way. You called my wife a…read moreliar (she isn't) and I said that's "b*llshit" and you hung up on me....after denying that you even knew who I was for the first 3 minutes of the conversation. I'm not sure how long you'll be able to stay in business anyway, but I will continue to pursue the money you stole from me via any legal avenue available. To anyone else reading this...notice that the only positive review on this site is written by the owner...same on Google...a violation of terms and conditions of these sites. Ron is dishonest in every way imaginable. Get someone else to drive you.

Do not use this service. Ron is a liar and a thief. We booked a trip and cancelled 10 days before…read more There was no mention about the booking being non-refundable or we would never would have booked it. On the receipt it doesn't tell us it's non-refundable. When I reached out to Ron, he refused to answer calls and emails. Finally I reached him and he denied that he was the company I booked with. When I confronted him with evidence that he was indeed the man I booked with, he claimed he took a shuttle out of service to accommodate us, even though we cancelled 10 days before the trip. Even if this claim was true, what kind of business decision is that? It's clearly not true. Do not use this company!!

Very fun way to get a tour of Key West and learn about the island! I've done it twice and learned…read moresomething new each time.

When in Key West, make sure to check out the Conch Tour Train!…read more We booked this tour through the GoCity pass. By the end of the ride, I learned the history of the city, the booming times of the city until..., and some personal recommendations by our guide, Chris. He made the experience even better with his humor and in-depth knowledge. One of my favorite tidbits was the story behind the Conch Republic's tongue-in-cheek motto: "We seceded where others failed." In a playful protest, Key West once jokingly declared war on the United States and then immediately surrendered, turning the whole thing into a symbol of its independent spirit and humor. The train took us all around the island, passing by famous landmarks like President Truman's House, Ernest Hemingway's Home, Duval Street, and several museums. Overall, I'd highly recommend this tour for anyone looking for a fun, relaxing way to explore while staying cool in the Key West heat.

So I normally write long and detailed reviews, but this one will just be a quick one so I can…read morereview my recent 2026 vacation while the memories are still fresh! I bought my ticket for the Old Town Trolley Tours Key West as part of the Norwegian cruise line excursions list and therefore, paid more than I would have normally for something like this. I have been to Key West a few times before and had seen many of the important sites on the island on my own but my friends were doing this trolley tour so I did as well. And I still learned a lot! Manny, our tour guide, was born and raised on Key West and therefore, had a great perspective on everything. I think he is the reason why I recommend this tour. Like many others have said, the trolley itself isn't too comfortable but it is sturdy, and you can get on and off as much as you want. As we were on a moving vehicle, I didn't get the best pictures so you probably won't either. Look up the trolley schedule and plan your get on/get off stops well. And try to get a local tour guide if you can!

Not Recommended -- Lack of Respect and Professionalism…read more I cannot recommend this tour company based on the way this tour operator treated people, particularly an older adult. Regardless of the situation, people working in the tourism industry should understand the importance of being courteous, patient, and respectful toward their guests. Unfortunately, that was not my experience. The tour operator was extremely rude and gave what I felt was a completely inappropriate and disrespectful response to a senior citizen. When he received a response in return, his behavior escalated. He became aggressive and appeared ready to get off the bus and confront the person physically. Thankfully, someone younger stepped in and advised him not to get off the bus before the situation could escalate further. What is most disappointing is that this entire situation could have been avoided with something as simple as, "No," or "No, ma'am." There was absolutely no reason for the interaction to become confrontational. Tourism is about hospitality, and respect should be extended to everyone--especially senior citizens. A tour operator represents not only themselves but the company and the destination they are serving. Based on this experience, I would not recommend this tour company.

We recently took the Yankee Freedom Ferry to Dry Tortugas (8/3/26) and I absolutely loved this…read moreexperience, will 100% be coming back! My sister is on a mission to visit all of the U.S. National Parks, so Dry Tortugas was originally more of a bucket-list stop for her than for me. I honestly didn't expect to love it nearly as much as I did, but it ended up being one of my favorite parts of our trip. By the time we left, I was already thinking about coming back to camp and spend even more time snorkeling! The Yankee Freedom crew made the entire day incredibly easy and enjoyable. From the beginning, they went into so much detail about what to expect. I really appreciated how organized everything was, especially since it's basically an entire day excursion. Breakfast was available on the way out, lunch was provided shortly after we arrived, and snorkeling equipment was included. The bar opening on the ride back to Key West was also a fun way to end the day! After checking out the fort, we had time to explore and snorkel, which was easily one of my favorite parts of the day. The water and scenery were absolutely beautiful. What really stood out to me, though, was the crew. Everyone was so friendly, attentive, and genuinely fun to talk to, especially Matt. We appreciated his recommendations for bars to check out on Duval Street. We actually went to some of the places he recommended later, and they completely lived up to the hype, I had such a great time! He also saved my feet when I apparently decided shoes were optional on a scorching hot wooden dock and started splashing water on my feet for me . It was such a small gesture, but it really summed up how attentive and personable the crew was. I also really appreciated our tour guide, Ali, for answering all my questions. She was so sweet! Thom kept us entertained at the bar on the way home while making my first Rum Runner. Everyone brought something different to the experience, and those little interactions with the crew are honestly a big part of why the day was so memorable. It made the experience feel much more personal than I expected from such a busy excursion. My only "complaint" is that I wish I could have stayed longer! I felt like I could have spent hours more snorkeling and exploring. I went into this trip because visiting the national parks is something my sister loves, and somehow I left already planning my own return trip. Next time, I'd love to camp overnight so I can really take my time exploring and get even more snorkeling in. Between Dry Tortugas itself and the Yankee Freedom crew, this was easily one of the highlights of our Key West trip. If you're debating whether it's worth dedicating an entire day to it, do it. I can't wait to come back!

My daughter and I took this trip on 07.16.26. First visit to Key West…read more Check in was super smooth. Hollywood relayed the directions and expectations very clearly. The boat ride both ways were amazing! Crew was great. Hollywood, again, was great with directions for the ride. Hours for things were clearly posted. The Fort was great! I have seen other forts before, but this one was different. We signed up for the 20 minute talk once we were in the fort along with the 1 hour walk tour. Both were very insightful. We didn't make it very far in the fort on the tour, but Hollywood did a great job with the highlights. Great that breakfast & lunch were provided. Snorkeling gear was provided for everyone. We did not use, but many people enjoyed using it. They really did have enough for whoever wanted them. We did get burnt riding outside and being at the fort. I can't stress enough to apply sunscreen way more often than we did! My only negatives are these. The new Park Ranger came to listen to the 20 minute talk because, and she said this...' you know more than I do'. But this wasn't for the boat. The other was when we were in Dr Mudd's area. I know he was stressing to us how great the weather was (cooler than normal) and that we shouldn't be acting so hot. It felt almost like he broke from the script to scold us. I know he was trying to relate the conditions from back when the fort was in use vs us being there. I thought someone did something wrong and he needed to talk to us about it. I know some people were acting super hot. I know is a silly rant, but I don't like getting lumped in to something when I feel like we're in trouble. Anyway...highly recommend!