Saw reviews for Susie and needed a last minute booking in Key West. Figured I'm on vacation so why…read morenot let someone else help me. Susie acted as though she got me a great deal on a hotel room and time was of the essence. According to her, it was half the price as normal. I agreed to the price and gave her my card info. Turns out, all she did was just take my card and book the room online (I could have easily done this). She never emailed me any confirmation info and just said "all set." Then texts me a screenshot where she used HER contact information for MY booking. When I asked if she could coordinate an early arrival she declined saying she doesn't contact the hotel for her guests? What a strange way to respond as a TRAVEL AGENT. I, myself, took the whopping 10 minutes to call and confirm the booking, and arrange an early arrival, with zero help from Susie. When I got to the hotel, it turns out it was actually $100 more than what Susie had quoted me!!! but by then obviously it's too late. Post vacation, I asked Susie yet again to email me confirmation of my stay so that I can use it for my records and now she has just stopped responding. Congrats, Susie, on taking a "well deserved commission" on my behalf. Steer clear of her services, save the headache and just book your own room online, that's all she does anyway.

First time to Key West and we really needed an insider to help us with rooms, food and activities…read more Key West Key and Susie were tremendous. Our guesthouse was EXACTLY what we like, the restaurants were first rate and I think we saw everything we wanted to see - all in 3 days. What a great vacation!

We are staying at the Sunset Key Cottages on Sunset Key, just off of Key West…read more Lil Princess offers water transport. It is timely and convenient, running every 30 minutes from 7 am. Betsy has been our captain the last two days, she's great. When we needed a quick ride over this morning for an appointment, she took us over on the smaller boat Sierra as to not be late. :)

Just got back from an exceptional trek on the Inca Trail. Everything was beautifully coordinated,…read morebeginning with booking the trip with the folks at the office, and the trip leader and guides on the trip itself were top notch. Well done, Alyson Adventures!

From the owner: We operate small-group gay tours in over 50 countries around the world. Most of our travelers are…read moregay men or lesbians, but many of our tours are open to any open-minded travelers. We are also Key West's only storefront travel agency, so we can assist with any kind of personal travel, as well as welcoming travelers on our organized, professionally-led tours.

We had bad experience with Sciott and his too lethal charter. We went out for four hours and sat in…read moresame spot and did not get a single bite. We asked for a discount as his "guide" skills were not working that day. We assumed he would charge us gas and wear and tear on boat. He said,no,full price. He said fishing is like going to las Vegas. WHAT!!! I do not pay for a guide with plans of losing. This guy is a loser and a bad representative of Key West. Use someone else.

This captain does not go looking for fish. He goes to set locations whether fish are present or…read morenot. Our first stop we stayed for 3 hours when other boats left within 15 minutes. His trolling consisted of following the buoy line and not varying his spread even slightly for 8 hours with only 4 bites. On one of the best fishing weekends when most other boats limited out we brought back enough fish to fill a lunch cooler after promising us the best fishing trip of our lives no matter where we had been before.

Fantastic experience…read more It was our first time in Key West and first time traveling with a baby, so we were basically terrified. But The Hip Tourist came to the rescue! We called, booked, and everything was as smooth as can be. The crib was set up in our hotel room before we even arrived, along with a sheet and soft blanket, and a sound machine and high chair. They delivered a rear-facing car seat to the airport when we arrived, and despite our very early-morning return trip, they made arrangements so the car seat could be returned to them when we left. Completely seamless transaction, super patient and accommodating staff. Highly, highly recommend.

I left many texts and voicemail messages. She was very sporadic in returning my texts and calls,…read moreeventually all communication stopped from her. So frustrating and disappointing. I went with Concierge Delivers, they are pricy but they delivered.

So convenient to take and the staff if very friendly and helpful. They sell snacks and alcohol.read more

I am writing to formally register a complaint regarding an incident that occurred this evening at…read moreyour boarding terminal prior to my departure on the Key West Express overnight trip. Before boarding, I approached the ticket counter and politely inquired whether any accommodation was available for passengers with disabilities -- specifically, whether additional boarding time could be extended to allow my wife and me to safely get situated on an otherwise fully packed vessel. I am a United States military veteran rated at 70% service-connected disability, with documented mobility limitations. This was not a request for preferential treatment. It was a reasonable, good-faith inquiry. The response I received from your employee -- an elderly woman with red-dyed hair working in an apparent supervisory capacity -- was wholly unacceptable. She rolled her eyes at me upon hearing my request, and the tone and manner in which she addressed me conveyed open contempt and dismissiveness. For an employee in a position of public-facing authority, this conduct is not only unprofessional -- it is a reflection of the culture your organization permits. I want to be direct: individuals responsible for public safety and passenger operations must be held to a higher standard. There is no place for this behavior in any customer-facing role, and certainly not in one where the well-being of passengers -- including those with disabilities -- depends on respectful, attentive service. Furthermore, as a disabled veteran, I expect the same basic dignity afforded to any paying customer. I did not ask for recognition or special status. I asked for two extra minutes. The disrespect I received in return was inexcusable. I trust that Key West Express or the terminal that employees this person takes matters of this nature seriously.

This review is for the Sunset Sail on Fury's Commotion On The Ocean…read more We absolutely loved our sunset sail. All of the crew were super friendly, happy and amazing hosts. The served drinks promptly and expeditiously upon boarding the sailboat. The band was lively and sounded great. We stayed on the top level of the boat and the crew walked around and refilled drinks which was so nice. We didn't have to walked down to the bar and could just enjoy the weather, the sailing and the view! Kudos to Captain Willie and his entire crew for being such a delightful group. They deserved all the tips!

We booked with Fury for our first snorkeling adventure over the holidays. Me and 2 of my family are…read moredecent swimmers, my wife knows basics. Ticket guy Mark assured us pool noodles would help and water is calm and expert swimming is not required. Boat ride with Todd and Anne started fine, but snorkel time? Disaster. Anne acted like she was dragged off the street, no manners, just snide remarks, eye-rolls, and forehead smacks at a fellow tourist fumbling with their wetsuit. No help getting in the wavy water; instead, she snaps at my struggling wife: "Why do people who can't snorkel even try?" (I'd love to see her skydive after 10 mins of instructions!) Todd was meh, nice enough but obsessed with tips, yapping about it nonstop. Snorkeling itself was great, but these two don't belong in service. Avoid!

This was a great outing. The captain and crew were very gracious, kind, and pleasant. The speed is…read moreslow n steady with a wonderful view. If you want a smaller, more intimate sunset cruise, this is a good one.

Friendly captain and bartender! Met fun people on the boat and ended up becoming friends after!…read moreGreat deal and beautiful views